Devising an Enterprise Reporting Strategy with ECC/BW/CRM on SAP HANA and SAP Business Objects Solutions at Love s Travel Stops & Country Stores

Transcription

1 Orange County Convention Center Orlando, Florida June 3-5, 2014 Devising an Enterprise Reporting Strategy with ECC/BW/CRM on SAP HANA and SAP Business Objects Solutions at Love s Travel Stops & Country Stores Arpan K Chowdhury, Sr. Manager, Capgemini US LLC

2 Learning Points from this session Walk-through of a productive enterprise reporting strategy (ERS) for an integrated SAP HANA supported Business Suite (ECC/CRM/HCM) & BWenterprise solution. Practice followed and lessons learned from Enterprise SAP solution powered by HANA implementation and integration with EPM 10 and BOE 4.2 reporting suite. New-age productive SAP Customer Business Experience (CBE) model. A new way of delivering reporting & analytics solution breaking the boundaries of the OLAP and OLTP world.

3 Who we are: Love s Travel Stops & Country Stores Inc. Family owned, $26.09 billion company with 10,000 + employees. Headquartered in Oklahoma City Energy, Retail (convenience store), Travel Stop business 3 companies (Love s, Musket & Gemini) Gemini: O&G transportation Musket: O&G Wholesaler Loves: Financials and Retail 300+ locations in 39 states store opening/year One-Stop shopping for Travelers Forbes 13 -# 9 in America's largest private companies

4 Capgemini: SAP HANA Solution Capability & Maturity Accelerator Database HANA as an Analytical Data Mart ECC Real-time Replication BW & BPC Powered with HANA Open HANA/ Native HANA Deployment SAP-agnostic architecture possible High potential for big Enterprises New EDW / BI strategy needed Innovative & Unique Solutions (RDS) Real Real-time data acquisition possible RT-Use case need be derived carefully Non-SAP sources can feed in real-time Social Networks/ Military/ Defense may advantage with real-time intelligence Loss/ theft/ fraud prevention in real-time New LSA++ (Avoid layers in warehouse) Transformations in-memory Full Ad-hoc reporting capabilities 3x-5x Database Compression 3-times better data load performance 200x improved planning applications Cost-effective solution for big install base Q HANA on Cloud, Open Q Development BW Running on HANA (1.5) Q Standalone HANA Appliance (1.0) Innovation Stabilization Q HANA Enterprise Cloud HANA RDS Q Business Suite Running on HANA (ECC, CRM, SRM..) Q2/ HANA Stabilization & Optimization HA&DR Integration & expansion Optimization & implementation acceleration Q Business Intelligence 4.1 on HANA, SAP UI5 for HANA Stability Durability Predictability HANA to run applications E.g. COPA Accelerator, Smart-Meters Massive Performance improvements Replacement of core functionality adds risks to the integration High license costs/ specific use case SAP Certification is must for Apps In-Memory DB Columnar DB Appliance/ Scale Out Real-Time Data Big Data Any Data Platform Business Suite Foundation Future of SAP, basis for cloud-based/ hosted offerings & solutions SAP redesigning the Business Suite Core for the inmemory data centers Agile BI HANA Cloud SAP & non-sap application consolidation Foundation for EDW Transformation Mobile Intelligence

5 Loves: SAP Program Overview GL AR CO AP FA PS CRM-IC HCM BPC BI CRM- CFC ECC 7.0 -FIN ECC 7.0-CRM SAP Success Factors BW 7.4 sp6 BOE 4.2 June 13 CRM Phase 1 start SAP Financials start July 13 Nov 13 CRM Phase 1 Go-Live Success Factors/HCM start Dec 13 April 14 CRM Cloud-forcustomers start SAP Financials Go-Live June 14 Aug 14 CRM Cloud-forcustomers Go-live Success Factors/HCM Go-Live Jan 15 BPC 10 NW BODS 4.2

6 Reporting Challenges Multiple reporting systems requiring duplicate maintenance. Reporting is done in many disparate systems -creates conflicting reports, requiring manual reconciliation. Data Quality is a challenge High degree of data-duplication. Operationally heavy Month-End process related to reporting. CAPEX forecasting is extremely manual and relies on strong communication between accounting and operations. Multiple systems, aggregation reporting not possible. Some mandatory reporting (specifically tax) is not automatically generated out of the current system. Master Data Maintenance Problem: multiple GL account codes (master data) created and maintained across the systems No self service access for a customers; not able to easily access information about their accounts across business lines. Problems in credit limits or quantity received view. Push vs. Pull Reporting Access v/s Distribution Heavy front-end Customization

7 SAP Business Intelligence Customer Business Experience Tools Classical SAP BI MS Excel SAP BO Visualizations/ Self Service BEx Excel BEx Web Web Intelligence Dashboards Crystal Reports for Enterprise SAP Lumira SAP BW BEx BPC Portal/ Web Transactional CBE SAP Personas BPC for Excel Reporting BPC Analysis for Office/OLAP SAP BW Data Warehouse Explorer EDW G/L AR AP PS H Crystal Reports 2008/11 Information Design Tool Semantic Layer. Business Objects Universe HANA Live (HL Browser) Predictive Analysis Enterprise Portal Mobility SAP Enterprise Foundation, Extended edition powered by HANA Classical SAP GUI SAP ECC H ABAP Application Development standard custom ABAP Reporting Netweaver Business Client OM MKT SER SAL SAP CRM H Business Suite SAP UI5/Fiori SAP IDE standard custom ABAP/HTML5 UI5 Reporting

8 SAP BO Reporting Tool Set Framework Professionally Informed Low-Touch Information Consumers Executive Enterprise Reporting PDF Distribution OLAP Analysis, Advance Navigation Support Ad hoc Query Reporting & Analysis Dashboards & Visualizations Search and Exploration Crystal Reports LOB Management Static & Guided Web Intelligence Dashboard Interactive & Guided Lumira Explorer Dynamic & Free Technically Capable Analysts High-Touch Information Experts BEx Analyzer/ Design Studio BO Analysis (OLAP & MS Office Edition) Thank God Excel!! BEx Analyzer/WAD are SAP BW application centric, rest of the options are predominantly Source agnostic Interactive Experience

9 SAP BO Reporting Tool Set - Usability Matrix Formatted/Static/ Enterprise Publish Ad-hoc KPI/ High Level Visualization Slice & Dice/ Trends OnDemand Answers/Data Exploration Visualization Web Look & Feel Crystal Reports Enterprise Crystal Reports 2011 Web Intelligence Web Intelligence Analysis for OLAP Dashboard Design Studio Web Intelligence Analysis for OLAP Explorer Lumira Excel Look & Feel Analysis for Office Analysis for Office Analysis for Office Data Source SAP BWBEx Query SAP BW Info cube SAP BO Universe SAP HANA Live (ECC & CRM) SAP BWBEx Query SAP BW Info cube SAP BO Universe SAP HANA Live (ECC & CRM) SAP BWBEx Query SAP BW Info cube SAP BO Universe SAP HANA Live (ECC & CRM) SAP BWBEx Query SAP BW Info cube SAP BO Universe SAP HANA Live (ECC & CRM) SAP BO Universe Local user files HANA direct access limitations due to license restrictions

10 High-End Comparison Chart of Business Objects BI 4.2 Tools Highly formatted layout(print Crystal Reports Web Intelligence Dashboards Explorer Analysis Design Studio focused) Parameterized /dynamic layout Self Service/ Free form layout Hierarchical Awareness Dash boarding & Visualizations Interoperability Guided Navigation Excel Look and Feel Mobile Device Support Broadcasting Offline Viewing Combine several sources into single report Phase 1 financials focused strategy

11 Enterprise Data Warehouse - Background Existing custom data warehouse solution on SQL database. It has fairly broad usage and follows a Layered Scalable Architecture principle. New SAP Applications roll out at Love s SAP ECC (Finance) and CRM both running on SAP HANA database. To leverage HANA Live component for operational reporting & analytics. % of total active business data in SAP ECC/CRM is has been determined to quantify SAP BW-EDW proposal factor. SAP BPC NW version is in scope for enterprise application footprint to conduct financial consolidation and possibly planning/budgeting in future. BPC NW demands all relevant data set to be available in SAP BW. To feed SAP data back to existing custom data warehouse so the legacy reporting works out-of-the box. Enterprise need to feed non-sap data in SAP solutions, preferably leveraging standard ETL framework. No BW-near line storage solution leveraging Sybase IQ to support true EDW framework now. Will consider the solution in future. Archiving is a big a factor for deciding EDW solution. SAP s open EIM tool Business Objects Data Services is present in current enterprise architecture. Do you need BW?

12 Understanding Data Temperature and near-line data storage Hot Data Warm Data Cold Data Data is readand/or written frequently. Always inmemory. All features enabled Infrequent access, on disk no need to keep inmemoryall the time. All features enabled Sporadic access, not stored in HANADB but in NLS. Restricted to NLS capabilities < 1 year Depends on applications, generally between1-3 years but application dependent >3 years of data BW Near line Adapter (ABAP based) DBSL for Sybase ASE (/w IQ ext) BW Porting General Porting NLS Interface ODBC Driver from IQ DB Client HANA DB Current Data Historical Data Balance between cost and performance SAP HANA predominantly holds its data in its volatile memory space. There is a certified high availability and disaster recovery solution in place, but still rebuilding TB scale data after system restart will take time. SAP HANA is comparatively 60% moreexpensive than a comparable RDBMS solution but can hold somewhere between % more data. Also the memory cost is going down at a rate of >20%. A standard IT warehouse extends at a rate of 20% year over year.

13 Loves: SAP BW Roadmap Immediate Mid-Term Long-Term Reporting source of truth for Finance G/L Rollout BW Workspace to support self service ad-hoc analysis framework Implement, SAP BW on HANA -NLS and Archival design SAP FI-G/L Data warehouse (pre and post consolidation) minimum 2 years of data SAP FI A/R, A/P, AA & CO-PS data warehouse minimum 2 years of data Feed other data warehouse/data mart -FI G/L (pre and post consolidated data) for existing legacy report support Design LSA++ Structure Load SAP-CRM data in BW for interim data warehouse and reporting support Load SAP-Phase 2 (selective or all) data in BW for interim data warehouse and additional reporting support SAP BW will be the EDW for Love s? Yes No Move other DW data (Global?) to SAP BW and start IT-DW consolidation Point all strategic and tactical reporting solution to SAP BW Expand Data Footprint for the strategic BW-EDW Standardize feed to Love s EDW Design LSA Structure to support EDW FI G/L, AP, AR, AA and CO-PS?? Feed other data warehouse/data mart with SAP FI (other than G/L) & CO-PS?? Design LSA Structure to support SAP-CRM, SAP Phase 2 Feed other data warehouse/data mart with CRM & SAP Phase 2? Strategy for Data/Volume management Expand SAP BW foot-print for relevant dataset only, governed by EIM strategy

14 SAP BI Reporting Tools Connection Matrix (without Live Office) SAP BW Query (BICS) SAP BW Cube SAP BW HANA DB SAP ECC HANA DB (HANA Live) BORelational Universe (4.x) Non-SAP DW (SQL) BPC NW Application *1 Web Intelligence *2 *2 Analysis for Office *3 *3 Analysis for OLAP Dashboards Crystal Reports 2011 *4 *4 Crystal Reports *5 *5 Enterprise Design Studio *3 *3! Explorer *3 *3 Lumira BPC for Excel! BEx Analyzer *1 possible through Universe connection *2 through ODBC connection *3 through JDBC connection *4 through ODBC/JDBC connection *5 through universe/odbc/jdbc connection

15 Love s: Overall SAP Reporting Delivery Selection Strategy Start Need for Real-time Information Access* Yes Data warehouse Need/ BPC Support Load to SAP BW No Non-SAP External Data SAP BI Reporting Decision Tree + External System Support Matrix Need cross application reporting with BPC data No Yes Only BPC Data set *** No Yes Custom BPC for Excel Reporting Standard ECC Report available Yes No No Data warehouse Need Availability of Std.SAP HANA VDM No Possibility of VDM Extension** No Possibility of near-real time access No SAP BI Reporting Decision Tree ** Yes Yes Yes Standard ECC ABAP Report Special Load to SAP BW Crystal ALV * SLT not considered ** License constraints *** BPC-BO Integration not considered SAP ECC-HANA Reporting Decision Tree Custom ECC ABAP Report SAP Fiori/UI5 Mobile

16 SAP BI Reporting - Decision Tree Start Information Delivery (Format Driver, Repetitive) What type of report is needed Information Discovery (Data Driven, Ad-hoc) Interactive Visualization Dashboard Operational Transactional ERP* Formatted Static Formatted Interactive Ad-hoc Query & Reporting Advance Analysis Simple Search Analysis Universe Web based Excel based Dashboards Lumira Design Studio Crystal Reports Web Intelligence Design Studio Analysis for OLAP Analysis for Office Explorer Report Delivery Mechanism Distribution Browser PC Wireless BW Information Broadcasting BO Report Bursting Batch/ Printing SharePoint BO Infoview Run OnDemand Live Office Mobile * Not considering SAP HANA Live options

17 SAP ECC-HANA Reporting Decision Tree Start Information Delivery (Format Driver, Repetitive) What type of report is needed Information Discovery (Data Driven, Ad-hoc) Interactive Visualization Dashboard Operational Transactional ERP Formatted Static Formatted Interactive Excel based Ad-hoc Query & Reporting Advance Analysis Universe Universe Analysis for Office Web based Excel based ABAP based Web based Universe Universe Dashboards* Design Studio Crystal Reports Enterprise Web Intelligence SAP Report Delivery Mechanism Design Studio Analysis for OLAP Analysis for Office SAP ABAP Distribution Browser PC Wireless BO Report Bursting Batch/ Printing SharePoint BO Infoview Run OnDemand Live Office Mobile * restrictions applied

18 Reporting Practice. Enterprise Portal Share Point EP Analysis for Office/OLAP Web Intelligence Crystal Reports for Enterprise SAP Lumira Redwood Distribution EP Automated Recon Semantic Layer Business Objects Universe BPC EDW Success Factors Automated Recon SAP BW Data Warehouse H CRM SAP HR Cross System Calculation View EP SAP Personas G/L AR AP PS Automated Recon SAP BW OM MKT SER SAL CRM EP EP ECC ALV SAP ECC Business Suite H SAP CRM Business Suite H Real-time Reporting - BW - HANA Live

19 Real-time Reporting 1. Reporting in SAP ERP using the classic reporting tools Low cost option, resource optimization, ideal for green-field 2. Reporting via generated virtual Info Provider Automated reconciliation scenarios 3. Reporting via HANA models Licensing Considerations Post Calculation v/s pre calculations 4. Reporting via Crystal Reports Report Schedule/Basis tuning 5. Reporting via BW-jump Technical overhead 6. Real-time load using RDA etc to BW. Flexibility in customization Continued

20 Real-time Reporting Leveraging SAP provided Virtual Data Model Note SAP HANA Live for SAP Business Suite Note Tables for SAP HANA Analytics for SAP Business Suite Note Tables for SAP HANA Analytics for CRM 1.0 Note Tables for SAP HANA Analytics for ERP 1.0 Note Schema mapping for HANA based Analytics When joining multiple sources systems, metadata standardization is necessary App Security Inheritance DB

21 Security. SAP BW Z/X/Y Query Concept SAP Authentication Crystal ALV usage vision Publication & Broadcasting Virtual Info Provider Considerations Note Analytics Authorization Assistant

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