Technician. Training Paths

Transcription

1 Technician Training Paths Revised May 2015

2 Training Paths Table of Contents TABLE OF CONTENTS AT A GLANCE TOPIC PAGE Technician Training Path FAQs 2 Technician Training Paths Overview 3 Technician Development Process 4 Recommended AG Technician Training Path 5 Recommended CAT Support Welder Career Path 6 Recommended Crane Technician Training Path 7 Recommended EPG Technician Training Path 8 Recommended Lube Technician Training Path 9 Recommended Machine Component Technician Training Path 10 Recommended Machine Technician Training Path 11 Recommended PSD Engine Technician Training Path 12 Recommended PSD Gas Engine Technician Training Path 13 Recommended On-highway Technician Training Path 14 1

3 Technician Training Path FAQs Q: What is the Technician Training Path? Q: Technician Training Path or Technician Career Development Path? Q: How long will this Training Path take to complete? Q: Can I get credit for past training or job experience? Q: What is a technician s responsibility? Q: What is a supervisor s responsibility? Q: How do I enroll in training courses? Q: Why are courses that I need not offered on the Training Schedule? Frequently Asked Questions (FAQs) and Answers A: The Training Path is the recommended training that each technician must take for his or her technical training development. In the future, development skills training (e.g. HDSI) or safety training may be added. A: ProTech rolled out the original Machine Training Path in April We currently call the path for technician training a Training Path. In the future, Caterpillar is working to transition from calling a Technician Training Path and may begin calling a technician s development path a Technician Career Development Path (TCDP). For now, HOLT CAT calls it a Training Path. A: Depending on the technician s progress and supervisor s business needs, the expected timeframe will be from 12 months to 6 years based on the experiencelevel of a technician. As Caterpillar develops new products, new training may be added to the Training Path in the future. A: ProTech will work with a technician and supervisor to provide credit for past training or appropriate job experience. A technician can take a knowledge assessment or be observed performing the hands-on tasks on-the-job. A: A technician s role is to own his (or her) training. Of course a technician will work with his supervisor to prioritize training, but ultimately a technician owns his training just like a technician owns his on-the-job performance. A technician must help his supervisor track his training using UltiPro Self-Service. A: A supervisor s role is to work with each of his (or her) technicians to prioritize training based on job requirements. Just as a supervisor works with Human Resources to track performance, a supervisor must work with ProTech to track training. Although a supervisor works with a technician (and ProTech) to plan training ultimately it is the technician s responsibility to track and complete training. A supervisor should discuss a technician s training progress during the Performance Review. A: ProTech will enroll a technician into a training course or into an online Dealer Performance Center (DPC) or PureSafety course. Call Kaley Dierlam ( ) or Vanessa Johnson ( ) to enroll. NOTE: Before calling to enroll, it makes sense to discuss with your supervisor what training would be best to take at ProTech. A: ProTech has left room on our training schedule to schedule more classes. Call us to let us know what you would like to see. NOTE: Please be patient. Since there are a lot of technicians who need training, it takes time for the ProTech staff to deliver enough training courses to meet demand. Q: Where are courses offered? A: ProTech offers instructor-taught courses at the HOLT ProTech Training Center in Irving and at the new HOLT ProTech Training Center in San Antonio. If possible, ProTech will try to bring training to other locations depending on training-aid availability, as well as the number of trainees enrolled per course. Q: Will I be automatically promoted once I complete all the training in my Career Path? A: No. Promotions are based on completed training, as well as job performance, onthe-job attitude, teamwork, experience-level, current and past performance, as well as business needs. Q: How do I track my training? A: ProTech tracks training using the Caterpillar Dealer Performance Center (DPC) Classroom Learning Management System (LMS). A technician can track his (or her) training Classroom. Q: What are the training costs? A: Your supervisor has a training budget and travel budget to cover key training expenses to meet business needs. NOTE: This is not an unlimited budget. Q: How many courses can I take each year? A: HOLT CAT recommends a minimum of one instructor-taught technical training course be taken each year (every twelve months) and a minimum of 16 hours of online training be taken each year. If you need more training, your supervisor may recommend more courses be taken based on business requirements. Please talk with your supervisor for your Department s specific requirements. 2

4 Technician Training Paths Overview Introduction The HOLT ProTech Technician Training Paths offer a comprehensive training road map to help guide the learning development of HOLT CAT technicians. The program includes the following: Assessments Web-based courses Instructor-led Courses Structured On-the-Job Training (OJT) Training Paths The following HOLT ProTech Technician Training Paths have been developed for technicians: AG Technician Training Path CAT Support Welder Career Path Crane Technician Training Path EPG Technician Training Path Machine Component Technician Training Path Machine Lube Technician Training Path Machine Technician Training Path PSD Engine Technician Training Path PSD Gas Engine Technician Training Path On-highway Technician Training Path The Technician Training Paths are illustrated beginning on page 5. 3

5 Technician Development Process Introduction The HOLT ProTech Technician Development Process offers an effective process to help guide the learning development of HOLT CAT technicians. The process is listed below. 1 Technician Career Development Process Training Path Discussion A technician and supervisor should sit down to discuss the technician s Training Path and create an individual development plan for the technician using the Recommended Training Path documents on the following pages. 2 3 Training History Review Training Assessment A technician and supervisor review the training history (Ultipro Self Service, CAT Classroom, etc.) for the technician. NOTE: Call HOLT ProTech for assistance. If needed, a technician takes an appropriate knowledge or practical assessment to determine the knowledge and skill gaps. The HOLT Classroom LMS or CAT DPC online system makes recommendations of courses. NOTE: Call HOLT ProTech for assistance with crediting technicians for training Instructor Taught / Online Training / On-The Job Training On-The-Job Practice Reinforcement Training Certification A technician takes appropriate on-the-job, online and instructor-taught technical training. The technician s supervisor receives feedback (e.g. Report Card, Online Certificate, etc.) on how well the technician performed on-the-job and in the course. The technician s supervisor assigns the technician on-the-job work relevant to the training just taken (e.g. Electricity Course = Electrical work) to reinforce training and work towards skill mastery. A technician takes an appropriate assessment (e.g. CAT DPC) to determine the level of skill mastery. The technician is observed performing the skills to standard (e.g. Structured On-the-Job Training CAT SOJT) by a qualified observer. 4

6 Recommended AG Technician Training Path Updated on Instructor-led Courses Priority Technician 3 and 4 Priority Sche duled Electricity (TG01) 3-days 1 Undercarriage / Suspensions (OJT) 2-days 1 CLAAS LEXION Combine Harvesters 5-days 1 Technician 5 and 6 Priority Take one of the following instructor-led courses as needed: Electronic Troubleshooting (26679) 5-days 1 Jaguar 900 Series 5-days 1 Diesel Engines (DE100) online and classroom 3-days 1 Basic Wheeled HHP Tractors (SVCWZ271IE) 3-days 1 Advanced Spra Coupe (SVCAU326IE) 3-days 1 Diesel Engines (DE101) classroom 5-days 1 Advanced SpraCoupe Engine and Chassis (SVCAU327IE) 3-days 1 Advanced RoGator/TerraGator (SVCAZ304IE) 4-days 1 ET (TG61) 1-day 1 Caterpillar Electronic Unit Injector Engines (DE307) 4.5-days 2 Topcon Systems 110 and 150 Installation, Theory, and 1 Hydraulic Systems (TM28) 5-days 1 C6.6 / C4.4 Engines (DE214) 2-days 2 Troubleshooting (SVCQZ301IE) 3-days SIS (TM58) 1-day 1 Basic Transverse and Axial Combine Service and Operation (SVCCZ228IE) 4-days 2 Advanced Transverse and Axial Combine Service and 2 Operation ( SVCCZ328IE) 2-days STW (TG31BT) Half-day 1 Advanced Wheeled HHP Tractors ( SVCWZ371IE) 3-days 3 Variotronic (OJT) 2-days 2 FENDT Tractors (SVCWF309IE) 3-days 3 Forklift Training (T015) Half-day 2 MSHA New Miner / Refresher 1 or 3-day 3 Basic Wheeled Tractors (SVCWZ272IE) 5-days 2 Backhoe (TM24) 3-days 3 Compact Utility Equipment (SVCWM200IE) 4-days 2 Skid Steer Loader (TM69) 3-days 3 Track and Articulated Tractors (SVCTC401IE) 4-days 2 Track-Type Tractor (TM47) 3-days 3 Power Trains (TM40) 5-days 2 Medium Wheeled Loaders (TM67) 4-days 3 Agri Service Intermediate Tillage ( SLSTS255IE) Half-day 2 Telehandlers 3-days 3 Air Conditioning (TG12) 4-days 2 Online AGCO Academy Courses and Online CAT Dealer Performance Center (DPC) Courses Priority Technician 3 and 4 Priority Sche duled 7 Step Diagnostic Process Course (26917) on DPC Online, 20-min. 1 Top Tech, Reading and Understand Electrical Diagrams (SVCDZ119ME) on AGCO Online, 1 Top Tech, Introduction to Precision Guidance (SVCDZ117ME) on 1 Basic Engines Core Course (SVCRZ103SE) on AGCO Online, 120-min min. AGCO Online, 45-min. Electrical Schematics - ELE C02 (40114) on DPC Online, 60-min. 1 Top Tech, Systematic Electrical Diagnostics (SVCDZ120ME) on AGCO Online, 45-min. 1 Viper Pro GPS Setup (SVCAZ112EE) on AGCO Online, 1 Measuring Electrical Circuits - LE C03 (40115) on DPC Online, 60-min 1 45-min. Basic Hydraulic Systems - HYD C01 (33900) on DPC Online, 60-min. 1 Top Tech, Sisu ID Module (SVCDZ122ME) on AGCO Online, 45-min. 1 Viper Pro Boom Setup ( SVCAZ110EE) on AGCO Online, 45-min. 1 Basic Hydraulics Core (SVCRZ101SE) on AGCO Online, 120-min. 1 Top Tech, Track Alignment (SVCDZ116ME) on AGCO Online, 45-min. 1 Top Tech, Hydraulic System Diagnostics (SVCDZ114ME) on AGCO Online, 45-1 Combine, Introduction to Combines (SLSCZ110EE) on AGCO Online, 60-min. 2 Viper Pro Boom Maintenance (SVCAZ111EE) on AGCO Online, 1 min. 45-min. Top Tech, Electronic Diagnostic Tool (SVCDZ112ME) on AGCO Online, 45-min. 1 Top Tech, Basic Combine Settings (SVCDZ111ME) on AGCO Online, 45-min. 2 Caterpillar Electronic Technician (CAT ET) Overview Caterpillar Electronic Technician (CAT ET)(Website) Basic Drive Trains Core (SVCRZ102SE) on AGCO Online, 120-min. 2 Intro. to CVT Transmission (SVCWZ150EE) on AGCO Online, 25-min. 2 Intro. to CVT Transmission (SVCGZ104EE) on AGCO Online, 25-min. 2 Seeding, Tillage, 9000 Grain Drills Overview (SLSTS110EE) on AGCO Online, 2 60-min. Basic Air Conditioning (21471) on DPC Online, 210-min. 2 HVAC System Electronics Course (21472) on DPC Online, 80-min. 2 Top Tech, Tractor Calibrations (SVCDZ106ME) on AGCO Online, 45 min. 2 Technician 5 and 6 Priority Top Tech, Air Conditioning Basic Diagnostics and Repairs (SVCDZ104ME) on AGCO Online, 45-min. 2 Assessments ProTech Air Conditioning Assessment 25-min. learning classroom) ProTech Hydraulic Systems Assessment 25-min. ProTech Electrical Assessment 25-min. learning classroom) ProTech Powertrain Assessment 25-min. ProTech Engine Assessment 25-min. learning classroom) Assessments 5

7 Recommended CAT Support Welder Career Path Updated on Tech 1 Tech 2 Instructor-Taught Procedures and Training Courses Tech 3 Tech 4 Tech 5 Values Based Leadership (HDSI) 1-day Conflict Resolution (HDSI) 1-day Sub-harmonic stress-relieving procedure qualified Situational Leadership II for Supervisors Workshop Failure Anal. Mach. (TG05M) 5-days SLII for employees (HDSI) 1-day Practice Victor Card AWS certified in D1.1 Advanced Blue Book (HDSI) 1-day AWS-CWI certified Winning Together with DiSC (HDSI) 2- days Practice Contribution to Flat-rate variance Intro to Failure Analysis (Q4 2013) Link Belt weld crane repair procedure Certified Non-Destructive Testing Procedures Certified MSHA Refresher 8-hours Practice Weld ARM Application Pro. Qualified Die Bending (33443) SIS (Service Information Systems) 1-day Able to do the following to standard: Practice Sub Harm. Stress Relieving Pro. Forklift Training 1-day Weld vertically effectively; no porosity Practice AWS Certified in D1.1 Procedures Online Courses Fabricate minor pieces from drawings Practice Die Bending Procedures DBSi for Beginners 20-min. Read Blue Prints Practice Weld Repair Procedure Certified Parts Availability Video 5-min. Demonstrate weld symbols understanding Practice General Casting Weld Repair Procedure Qualified SIMSi Training Guide 40-min. Demonstrate proper amount of weld for different Weld Repair Procedure certified thicknesses of plate Safe Jobsite Lifting with Mobile 20-min. Operate stud gun & install plastic wear packages Able to do the following to standard: SAF Crane and Hoist Rigging (42189) 20-min. Demonstrate proper pre-heat/ post heat for Weld ALL positions effectively; no porosity different materials. Safety Basics: Blocking and Cribbing Video (2007) 20-min. (Optional) Weld ARM application procedure qualified Demonstrate types of materials; A-36, 572, AR, T1, Hardox etc Forklift Safety (40316) 30-min. (Optional) General Casting Weld Repair procedure qualified SAF Hot Work Safety EHS (40485) 20-min. Measuring Tools Student Guide 120-min. Weld, Cut, Heat Student Guide 120-min. CAT Sealed & Lubricated Track Man. 120-min. Line Boring Procedure 120-min. Certified Welding Inspector (CWI) & American Welding Society (AWS) Certification Program Able to do the following to standard (D3): Weld flat effectively; no porosity Meet flat rates on non-complex welding Build-up, grind/polish surfaces to like-new Properly set oxygen /acetylene gauges for different plate thicknesses Select cutting tip in relation to plate thickness Cut plate with cutting tip without excess slag Wash-out a crack effectively w/ gouging tip Wash-out crack effectively w/ air arc gouger Operate band saw / chop saw safely Operate all hand tools associated with welding Operate a track torch safely and efficiently Adjust and operate all welding machines Change-out all consumables on welding machines; Tips, wire, liners, feed rolls etc. Perform maintenance on welding machines electric and gas/ diesel. Climax equip. set-up to bore locations Undercarriage 6

8 Recommended Crane Technician OJT and Career Path Updated on Tech 1 Component Identification OJT DBS / STW OJT Tech 2 Crane PM OJT Remove / Replace Cylinders / Valves (Boomlift / Outrigger) OJT Diesel Engine Training (DE101) 5-days Electricity Training (TG01) 5-days Tech 3 Hydraulic Troubleshooting Training (HY205) 2-days Cummins Engine Cummins Instructor-taught Courses Tech 4 CAN Bus OJT Boom Inspection (Lattice) OJT Forklift (T015) Isuzu Engine C6.6 / C4.4 Engine training Isuzu (DE214) 2-days Crane Operation (RT) OJT Air Conditioning Training LMI Troubleshooting OJT (TG12) 4-days Assist Load-out OJT Basic Welding OJT Service Reports OJT Situational Leadership II Training (HDSI) Crane Safety & Rigging Basic Torch OJT Electronic Troubleshooting DiSC Training (HDSI) Training (OJT) Training (DE205) 5-days Hydraulic System Training Outrigger Disassembly / Hydraulic Boom Mentor Training (ProTech) (TM28) 5-days Assembly OJT Disassembly / Assembly OJT Wire Rope OJT Inbound / Outbound MSHA Certification Inspection OJT Perform Complete Job by OSHA 10-hour Self OJT Certification Tech 5 Link-Belt Certified Welder Linkbelt Houston Area Safety Council Certification Tech 6 Technical Support OJT Failure Analysis Engines (TG05) Tech 1 Link-belt Online Courses 7 Step Diagnostic Process Course (26917) 20 min. Tier 4 Interim Systems Overview (33963) 45 min. HYD C01 - Hydraulic Systems (33900) 60-min. HYD C04 - Fixed Displacement Hydraulic Circuits (33903) 60-min. Tech 2 ELE C02 - Electrical Schematics (40114) 60 min ELE C03 - Measuring Electrical Cir. (40115) 60 min ELE C04 - Electrical Circuit Types (40018) 60 min. Engine Fundamentals (28937) 60 min. ELE C05 - Electrical Circuit Faults (40017) 60 min. ELE C07 - Wire Types, Term / Harn. (40015) 60 min ELE C08 - Circuit Devices (40013) 60 min. ELE C Electrical Circuit Inputs: Switches (40019) 60 min. ELE C Position Sensors (40029) 60 min. ELE C15 - Battery System (40026) 60 min. ELE C16 - Starting System (40041) 60 min. ELE C17 - Charging System (40062) 60 min. Tech 3 Basic Air Conditioning (21471) 210 min. HVAC System Electronics Course (21472) 80 min. Online Courses Tech 4 Tech 5 Tech 6 7

9 Recommended EPG Technician Training Path Updated on Tech 1 Tech 2 Tech 3 Instructor-Taught Courses Tech 4 Sched uled Tech 5 Tech 6 Optional as CEP I (33202) CEP II (26240) 4.5-days CEP III (26232) EMCP 4.4 (40004) UPS Rotor (26248) EGSA C175 (32302) 4.5-days 4.5 days 4.5-days 3-days 4.5-days Certification ET (TG61) 1-day PM (PE90) 4.5-days Olympian LTA (33450) Power Modules (20849) Switchgear I (26229) EGSA Course 4.5-days 3-days 4.5-days Diesel Engines (DE100) EUI (DE307) 4.5-days CAT Compact (33210) Analyst (26249) 10-days PM Update 3-days 4.5-days MUI (DE112) 2-days Electronic ATS (33725) 4.5-days EPSD II (TE08-2) Switchgear II (31280) Troubleshooting (DE205) 4.5-days 5-days HEUI (DE217) 3-days EMCP 4.2 (40002) 3- C4.2/C6.6 (DE214) Switchgear 3.S I (20650) days 2-days 3500 (DE220) 4.5-days Switchgear 3.S II (33578) EPSD I (TE08-1) 5-days UPS Double (33582) Battery Maintenance UPS 125 Field (33861) (41038) 3-days Tier 4 Interim Aftertreatment (33994) 5-days UPS 220 Field (40126) UPS 505 Field (40005) Needed Tech 1 Tech 2 Tech 3 Online Courses Tech 4 Tech 5 Tech 6 SAF NFPA 70E Introduction (41191) SAF Arc Flash Safety (41000) Assembly Wiring (41309) 60-m. Elect. Schematics (40114) 60-m. CAT Electronics (40940) 60-m. Basic Gas (20227) 30-m. 7-Step Diag. (26917) 20-m. Instructor-Taught Only (see above) Instructor-Taught Only (see above) Instructor-Taught Only (see above) Instructor-Taught Only (see above) Instructor-Taught Only (see above) Assessment Electrical Generator Skills Assessment (EGSA) 120-min. 8

10 Recommended Lube Technician Training Path Updated on Instructor-led Courses Lube Technician 1 Lube Technician 2 Lube Technician 3 ET (TG61) 1-day Electricity (TG01) 4-days Failure Analysis-Machines 5-days SIS (TM58) 1-day Power Trains (TM40) 5-days Electronics Troubleshooting (DE205) 4.5-days STW (TG31BT) Half-day MSHA Refresher (each year) 1-day Tier 4 Interim Engine (33994) 5-days Forklift Training (T015) 1-day Undercarriage Maintenance (OJT) 1-day Backhoes (TM24) 3-days Machine Operation for Service Techs (TO14) 1-day Bucyrus Rock Drill Maintenance (OJT) 2-days MSHA Refresher (each year) 1-day CAT Machine Maintenance (TG28) 2-days AG Tractors Maintenance (OJT) 2-days MSHA New Miner 3-days Link-belt Cranes Maintenance (OJT) 2-days Diesel Engines Maintenance (DE101) 5-days IMT Drills Maintenance (OJT) 2-days Hydraulic Systems Maintenance (TM28) 5-days Online Caterpillar Dealer Performance Center (DPC) Courses Lube Technician 2 Lube Technician 1 Lube Technician 3 Caterpillar Electronic Technician (CAT ET) Overview Step Diagnostic Process Course min. Tier 4 Interim Aftertreatment Service (33979) 60 min. Caterpillar Electronic Technician (CAT ET) (Website) ELE C02 - Electrical Schematics min. Tier 4 Interim Air Systems Service (33980) 75 min. Tier 4 Interim Systems Overview (33963) 45 min. ELE C03 - Measuring Electrical Circuits min. Tier 4 Interim Regeneration Strategy Service (33983) 60 min. ELE C04 - Electrical Circuit Types min. ELE C05 - Electrical Circuit Faults - (40017) 60 min. ELE C07 - Wire Types, Terminals and Harnesses (40015) 60 min. ELE C08 - Circuit Devices (40013) 60-min. ELE C Electrical Circuit Inputs: Switches min. ELE C Position Sensors min. ELE C15 - Battery System min. ELE C16 - Starting System min. ELE C17 - Charging System min. HYD C01 - Basic Hydraulic Systems AICC 60-min. HYD C02 Hydraulic Schematics AICC 60-min. Tier 4 Interim Regen. Operator Interface Service (33984) 60 min. Introduction to Tier 3 ACERT Technology Part 1 (33810) 60 min. Introduction to Tier 3 ACERT Technology Part 2 (33811) 60 min. Assessments ProTech Electrical Assessment 25 min. classroom) ProTech Engine Assessment 25 min. classroom) ProTech Hydraulic Systems Assessment 25 min. classroom) ProTech Powertrain Assessment 25 min. classroom) 9

11 Recommended Machine Component Technician Training Path Updated on Instructor-led Courses Technicians 1 and 2 Technicians 3 and 4 Technicians 5 and 6 Diesel Engines (DE100) 3-days Failure Analysis Machine (TG05M) 5-days Hydraulic Troubleshooting (TM53) 2-days Electricity (TG01) 3.5-days Electronics Troubleshooting (DE205) 5-days Valve Building and Testing (OJT) 2-days Hydraulic Systems (TM28) 5-days Transmission Overhaul Course (OJT) 3-days Test Bench Operation and Troubleshooting (OJT) 2-days Power Trains (TM40) 5-days Wheel Loader / Truck Torque Converter Lock-up Clutches (OJT) 3-days Troubleshooting Transmissions (TM52) 4-days SIS (TM58) 1-day Die-Checking (OJT) 2-days Select two of the following four courses: STW (TG31BT) Half-day ET (TG61) 1-day Challenger AG Transmission (700/800/900) (OJT) 1-day Forklift Training (T015) 1-day Mobile Crane Operations (T014) 1-day Re-use Guidelines (OJT) 1-day Introduction to Failure Analysis (OJT) Measuring Tools (TG25) 3-days Petroleum Transmissions (TM81) 2-days M-Series Transmissions (OJT) 2-days Wheeled Loader Transmissions (OJT) 2-days Online Courses in Caterpillar Dealer Performance Center (DPC) and AGCO Academy Technicians 1 and 2 Technicians 3 and 4 Technicians 5 and 6 7 Step Diagnostic Process Course min. Planetary Transmission (27977) 195 min. Petroleum Transmissions (AICC) ELE C02 - Electrical Schematics ( 40114) 60 min. Steering Clutch & Brake (28438) 120 min. ECPC Petro. Trans.: Troubleshooting Torque Conv min. HYD C01 - Basic Hydraulic Systems AICC 60-min. Undercarriage (28439) 60 min. ICM Petro. Trans.: Troubleshooting Torque Conv min. HYD C04 - Fixed Displacement Hydraulic Circuits AICC 60-min. HYD C16 - Electrohydraulic System Circuits AICC 60 min. AGCO Academy - Basic Drivetrains SVCRZ102SE 120 min. HYD C12 L.S.P.C. Hydraulic Circuits AICC 60-min. Caterpillar Electronic Technician (CAT ET) Overview Epsilon Web SYSOZ180EE 60 min. HYD C15 P.P.P.C. Hydraulic Circuits AICC 60-min. Caterpillar Electronic Technician (CAT ET) (Website) Manual Transmission (28097) Countershaft Transmission (28437) 300 min. Torque Converter min. Assembly Contamination and Parts Handling 08C min. Assembly Bearings (Installation) 30 min. Windows Office (Coming Soon) 120 min. DBS (Coming Soon) 120 min. Machine Pro Product Line 60 min. ProTech Assessments Certification Assessments using online Caterpillar Dealer Performance Center (DPC) ProTech Hydraulic Systems Assessment 25-min. learning classroom) Hydraulic Systems Certification Assessment (28740) 90-min. ProTech Powertrain Assessment 25-min. learning classroom) Powertrain Certification Assessment (27557) 60-min. Brake Certification Assessment (28738) 60-min. 10

12 Recommended Machine Technician Training Path Instructor-led Courses Technician 3 and 4 Technician 5 and 6 Diesel Engines (DE100) 3-days Failure Analysis Machine (TG05M) 5-days Failure Analysis-Engines (TG05E) 5-days Electricity (TG01) 3.5-days Electronics Troubleshooting (DE205) 4.5-days M-Series Troubleshooting 2.5-days Hydraulic Systems (TM28) 5-days Tier 4 Interim Engine (33994) 5-days 3500 Engines (DE220) 4-days Power Trains (TM40) 5-days Medium Series Excavators (TM73) 4.5-days Large Wheel Loaders (TM98) 3-days ET (TG61) 1-day M-Series Motor Graders (TM72) 4.5-days Large Series Excavators (TM64) 3-days SIS (TM58) 1-day Hydraulic Troubleshooting (TM53) 2-days Transmission Troubleshooting (TM81) 3-days STW (TG31BT) Half-day C6.6 / C4.4 Engines (DE214) 2-days Forklift Training (T015) 1-day Track-Type-Tractor (TM47) 4.5-days Mobile Crane Operations (TO14) 1-day Medium Wheel Loaders (TM94) 4.5-days Air Conditioning (TG12) 4-days Backhoes (TM24) 3-days Introduction to Failure Analysis (OJT) 1-day Updated on Online Caterpillar Dealer Performance Center (DPC) Courses Technician 3 and 4 Technician 5 and 6 7 Step Diagnostic Process Course min. Mechanically Activated & Hydraulic Boosted Brake System (27761) 150 min. Tier 4 Interim Air Systems Service (33980) 75 min. ELE C02 - Electrical Schematics min. Air Over Hydraulic Brake System (28440) 60 min. Tier 4 Interim Regeneration Strategy Service (33983) 60 min. ELE C03 - Measuring Electrical Circuits min. Hydraulic Accumulator Brake System (27997) 105 min. Tier 4 Interim Regen. Operator Interface Service (33984) 60 min. ELE C04 - Electrical Circuit Types min. Air Brake System (28441) 165-min. Introduction to Tier 3 ACERT Technology Part 1 (33810) 60 min. Engine Fundamentals (28937) 60 min. Cat 3406 and 3054 Engine Performance Course (26949) 360 min. Introduction to Tier 3 ACERT Technology Part 2 (33811) 60 min. ELE C05 - Electrical Circuit Faults - (40017) 60 min. ELE C07 - Wire Types, Terminals and Harnesses (40015) 60 min. ELE C08 - Circuit Devices (40013) 60-min. ELE C Electrical Circuit Inputs: Switches min. ELE C Position Sensors min. ELE C15 - Battery System min. ELE C16 - Starting System min. ELE C17 - Charging System min. Tier 4 Interim Systems Overview (33963) 45 min. Tier 4 Interim Aftertreatment Service (33979) 60 min. Manual Transmission (28097) 105-min. Countershaft Transmission (28437) 300-min. HYD C01 - Basic Hydraulic Systems AICC 60-min. HYD C04 - Fixed Displacement Hydraulic Circuits AICC 60-min. HYD C12 L.S.P.C. Hydraulic Circuits AICC 60-min. HYD C15 P.P.P.C. Hydraulic Circuits AICC 60-min. Basic Air Conditioning (21471) 210 min. HVAC System Electronics Course (21472) 80 min. Cat 3116 Engine Performance Course (26848) 85 min. C15 ACERT Engine Performance Course (26915) 100 min. C-9 Engine Perf. Course (26916) 120 min. Air Management Systems (20187) 135 min. HYD C14 - Negative Flow Control Hydraulic Circuits AICC 60 min. HYD C16 - Electrohydraulic System Circuits AICC 60 min. HYD C Hydrostatic Hydraulic Circuits, Part AICC 60 min. HYD C Hydrostatic Hydraulic Circuits, Part AICC 60 min. HYD C Hydrostatic Hydraulic Circuits, Part AICC 60 min. Torque Converter (27737) 150 min. Planetary Transmission (27977) 195 min. Steering Clutch & Brake (28438) 120 min. Undercarriage (28439) 60 min. ProTech Assessments Certification Assessments using online Caterpillar Dealer Performance Center (DPC) ProTech Air Conditioning Assessment 25-min. learning classroom) Air Conditioning Certification Assessment (28737) 60-min. ProTech Electrical Assessment 25-min. learning classroom) Brake Certification Assessment (28738) 60-min. ProTech Engine Assessment 25-min. learning classroom) Electrical/Electronics Certification Assessment (28739) 120-min. ProTech Hydraulic Systems Assessment 25-min. learning classroom) Engine Performance Certification Assessment (28742) 60-min. ProTech Powertrain Assessment 25-min. learning classroom) Engine Repair Certification Assessment (28741) 60-min. Hydraulic Systems Certification Assessment (28740) 90-min. Powertrain Certification Assessment (27557) 60-min. 11

13 Recommended PSD Engine Technician Training Path Updated on Instructor-led Courses Technician 3 and 4 Technician 5 and 6 Electronic Technician (TG61) 1-day Electronics Troubleshooting (26679) 5-days Failure Analysis - Engines (TG05E) 5-days SIS (TM58) 1-day C6.6 / C4.4 Engines (DE214) 2-days Tier 4 Interim Aftertreatment (33994) 5-days STW (TG31BT) Half-day Electronic Unit Injector Engines (DE307) 4.5-days The following five courses are optional as needed: Forklift Operator Training (T015) 1-day HEUI Engines (DE217) 3-days 3600 Testing & Adjusting 3-days Medium-Duty Electronic Engines (DE306) 4-days 3500 Engines (DE220) 4-days Petroleum Transmissions (TM81) 3-days Electricity (TG01) 3.5-days C27/C32 engines (40006) 3-days Blended Fuel 2 days Intro to Failure Analysis (OJT) 1-day The following three courses are optional as needed: 3500B 3-days Take one of the following instructor-led courses as needed: Gas Engines I 4.5-days C175 Engines (32302) 4.5-days Diesel Engines (DE100) online and classroom 3-days Gas Engines Electronics 4.5-days Diesel Engines (DE101) classroom 5-days Gas Engines II 4.5-days Online Caterpillar Dealer Performance Center (DPC) Courses Technician 3 and 4 Technician 5 and 6 7 Step Diagnostic Process Course (26917) 20 min. Cat 3406 and 3054 Engine Performance Course (26949) 360 min. Tier 4 Interim Aftertreatment Service (33979) 60-min. Caterpillar Electronic Technician (CAT ET) Overview C9 Engine Performance Course (26916) 120-min. Tier 4 Interim Air Systems Service (33980) 75-min. Caterpillar Electronic Technician (CAT ET) (Website) C15 ACERT Engine Performance Course (26915) 100-min. Tier 4 Interim Regeneration Strategy Service (33983) 60-min. Electrical Fundamentals (41148) 60-min. Air Management Systems (20187) 135 min. Tier 4 Interim Regen. Operator Interface Service (33984) 60-min. ELE C02 - Electrical Schematics (40114) 60 min. Introduction to Tier 3 ACERT Technology Part 1 (33810) 60-min. ELE C03 - Measuring Electrical Circuits (40115) 60 min. ELE C04 - Electrical Circuit Types (40018) 60 min. ELE C05 - Electrical Circuit Faults - (40017) 60 min. ELE C07 - Wire Types, Terminals and Harnesses (40015) 60 min. ELE C15 - Battery System (40026) 60-min. ELE C16 - Starting System (40041) 60-min. ELE C17 - Charging System (40062) 60-min. Engine Fundamentals (28937) 60-min. Industrial Power CAT C7 and C9 (32457) 60-min. Tier 4 Interim Systems Overview (33963) 45-min. Introduction to Tier 3 ACERT Technology Part 2 (33811) 60-min. C175 Air Intake and Exhaust System WebEx (33329) 38-min. C175 ET Screen Shots WebEx (33397) 35-min. C175 Fuel System WebEx (33374) 52-min. Petroleum Transmissions (20266) 60-min. Petroleum Transmissions (20295) 60-min. Petroleum Transmissions (20307) 60-min. G3600 Application and Installation Tips (40249) 60-min. ProTech Assessments Certification Assessments using online Caterpillar Dealer Performance Center (DPC) ProTech Diesel Engine Knowledge Test 25-min. learning classroom) Electrical/Electronics Certification Assessment (28739) 120-min. ProTech Diesel Engines, Electronics, Fuel Systems, and Diagnostics Knowledge Test 25-min. Engine Performance Certification Assessment (28742) 60-min. ProTech Fuel Systems (including Spark Ignited) Knowledge Test 25-min. Engine Repair Certification Assessment (28741) 60-min. ProTech Electricity Knowledge Test 25-min. learning classroom) 12

14 Recommended PSD Gas Engine Technician Training Path Updated on Instructor-led Courses Technician 3 and 4 Technician 5 and 6 Electricity (TG01) 3.5-days Electronics Troubleshooting (26679) 5-days Alignment Training (OJT) 3-days Electronic Technician (TG61) 1-day Gas Engines I 4.5-days Blended Fuel 2-days Forklift Operator Training (T015) 1-day Gas Engines Electronics 4-days G3500 ULB 3-days Intro to Failure Analysis (OJT) 1-day Gas Engines II 4.5-days G3600 Testing & Adjusting 3-days Medium-Duty Electronic Engines (DE306) 4-days The following five courses are optional as needed: C175 Engines (32302) 4.5-days SIS (TM58) 1-day 3500 Engines (DE220) 4-days Failure Analysis - Gas Engines (TG05G) 5-days STW (TG31BT) Half-day C6.6 / C4.4 Engines (DE214) 2-days PL1000E/T 3-days Take one of the following instructor-led courses as needed: C27/C32 engines (40006) 3-days The following two courses are optional as needed: Diesel Engines (DE100) online and classroom 3-days Electronic Unit Injector Engines (DE307) 4.5-days Petroleum Transmissions (TM81) 3-days Diesel Engines (DE101) classroom 5-days HEUI Engines (DE217) 3-days Tier 4 Interim Aftertreatment (33994) 5-days CM Engines 5-days Online Caterpillar Dealer Performance Center (DPC) Courses Technician 3 and 4 Technician 5 and 6 7 Step Diagnostic Process Course (26917) 20-min. Air Management Systems (20187) 135-min. C175 Air Intake and Exhaust System WebEx (33329) 38-min. Caterpillar Electronic Technician (CAT ET) Overview The following three courses are optional as needed: C175 ET Screen Shots WebEx (33397) 35-min. Caterpillar Electronic Technician (CAT ET) (Website) C9 Engine Performance Course (26916) 120-min. C175 Fuel System WebEx (33374) 52-min. Electrical Fundamentals (41148) 60-min. C15 ACERT Engine Performance Course (26915) 100-min. G3600 Application and Installation Tips (40249) 60-min. Engine Fundamentals (28937) 60-min. CAT 3406 and 3054 Engine Performance Course (26949) 360-min. The following nine courses are optional as needed: The following ten courses are optional as needed: Introduction to Tier 3 ACERT Technology Part 1 (33810) 60- min. ELE C02 - Electrical Schematics (40114) 60-min. Introduction to Tier 3 ACERT Technology Part 2 (33811) 60-min. ELE C03 - Measuring Electrical Circuits (40115) 60-min. Petroleum Transmissions (20266) 60-min. ELE C04 - Electrical Circuit Types (40018) 60-min. Petroleum Transmissions (20295) 60-min. ELE C05 - Electrical Circuit Faults - (40017) 60-min. Petroleum Transmissions (20307) 60-min. ELE C07 - Wire Types, Terminals and Harnesses (40015) 60-min. Tier 4 Interim Aftertreatment - Service (33979) 60-min. ELE C15 - Battery System (40026) 60-min. Tier 4 Interim Air Systems - Service (33980) 75-min. ELE C16 - Starting System (40041) 60-min. Tier 4 Interim Regeneration Strategy - Service (33983) 60-min. ELE C17 - Charging System (40062) 60-min. Tier 4 Interim Regen.Operator Interface -Service (33984) 60-min. Industrial Power CAT C7 and C9 (32457) 60-min. Tier 4 Interim Systems Overview (33963) 45-min. ProTech Assessments Certification Assessments using online Caterpillar Dealer Performance Center (DPC) ProTech Diesel Engine Knowledge Post Test 30-min. learning classroom) Electrical/Electronics Certification Assessment (28739) 120-min. ProTech Electricity Knowledge Test 30-min. learning classroom) Engine Performance Certification Assessment (28742) 60-min. ProTech Electronics, Fuel Systems, & Diagnostics Knowledge Test 30-min. Engine Repair Certification Assessment (28741) 60-min. ProTech Fuel Systems (including Spark Ignited) Knowledge Test 30-min. 13

15 Recommended On-highway Technician Training Path Updated on Technician 1 Technician 2 ASE Certifications Technician 3 T1 - Medium Heavy Duty Truck (Gasoline Engines) T6 - Medium Heavy Duty Truck (Electrical / Electronic Systems) T7 - Medium Heavy Duty Truck (Heating Ventilation and Air conditioning) T4 - Medium Heavy Duty Truck (Brakes) T2 - Medium Heavy Duty Truck (Diesel Engines) T5 - Medium Heavy Duty Truck (Steering and Suspension) Master Technician T3 - Medium Heavy Duty Truck (Drive Train) T8 - Medium Heavy Duty Truck (P.M.) L2 - Medium Heavy Duty Truck (Electronic Diesel Engine Diagnosis) Shop Lead DiSC Training (HDSI) Technician 1 Technician 2 On Line Training Courses Technician 3 Master Technician Shop Lead Vocational Truck Parts Catalog Training (41243) 60-min. Vehicle Electrical System Diagnostic Fundamentals (41142) Basic Air Conditioning A/C Course (21471) 210-min. Investigative Approach to Diagnostics (41146) 60-min. Disc Training 60-min. Cat CT11 and CT13 Engine Training (40497) 60-min. Electrical Fundamentals (41148) 60-min. HVAC System Electronics (21472) 80-min. Driveline Component Identification (40889) 60-min. Situational Leadership Q Series and Q Plus Brakes Component Identification (40890) 60-min. Digital Multimeter Fundamentals (41139) 60-min. Air Conditioning Diagnostic Exercise (26849) 20-min. Driveline System Operation (41030) 60-min. Beyond Management Q Plus LX500 and MX500 Cam Brake Component and PM Front Non-Drive, Steer Axle Component Identification On-Highway Truck Transmission - Torque Converter Operation. Electrical Circuits Components Course (21464) 180-min. (41071) 60-min. (40887) 60-min. (40372) 60-min. Cam Brake and Auto Slack Adjuster Component Front Non-Drive, Steer Axle System Operation (40894) On-Highway Truck Transmission - Transmission (40373) ELE C01 - Key Features of Electricity (40113) 60-min. Identification (40889) 60-min. 60-min. 60-min. Cam Brake and Auto Slack Adjuster Component Identification (40899) 60-min. ELE C02 - Electrical Schematics (40114) 60-min. Front Non Drive, Steer Axel Diagnostic (41026) 60-min. On-Highway Truck Transmission - Electrical (40552) 45-min. Cam Brake and Auto Slack Adjuster System Operation Front Non-Drive Steer Axle Preventive Maintenance ELE C03 - Measuring Electrical Circuits (40115) 60-min. (40895) 60-min. (41028) 60-min. Disc Training Cam Brake and Auto Slack Adjuster Preventative Single Reduction Tandem Rear Drive Axle Component I.D. ELE C04 - Electrical Circuit Types (40018) 60-min. Maintenance (41033) 60-min. (41072) 60-min. Situational Leadership Automatic Slack Adjuster Component Identification Single Reduction Rear Drive Axle System Operation ELE C05 - Electrical Circuit Faults (40017) 30-min. (40888) 60-min. (40893) 60-min. Beyond Management Automatic Slack Adjuster System Operation (40896) Single Reduction Rear Drive Axle Will Not Move (41023) ELE C06 - Wire Connectors (40016) 30-min. 60-min. 60-min. Automatic Slack Adjuster Preventative Maintenance ELE C07 - Wire Types, Terminals and Harnesses (40015) Single Reduction Rear Drive Tandem Axle Will Not Move (41032) 60-min. 60-min. Diag. (41024) 60-min. ABS for Trucks Tractors and Buses Component Single Reduction Rear Drive Axle Preventative ELE C08 - Circuit Devices (40013) 60-min. Identification (40891) 60-min. Maintenance (41029) 60-min. ABS for Trucks Tractors and Buses - System Operation (41031) 60-min. ELE C09 - Circuit Protection Devices (40014) 60-min. ABS for Trucks, Tractors and Buses Preventive Maintenance (41034) 60-min. ELE C10 - Electrical Motors (40028) 60-min. System Saver Single and Twin Air Dryer Component I.D. (40892) 60-min. ELE C11 - Semi-Conductors (40012) 60-min. System Saver Single And Twin Air Dryers Preventive Maintenance (41020) 60-min. ELE C Electrical Circuit Inputs: Switches (40019) 60-min. ELE C Position Sensors (40029) 60-min. ELE C Electrical Circuit Inputs: Temp./Pressure Sensors (40042) 60-min. ELE C Electrical Circuit Inputs: Speed/Timing Sensors (40030) 60-min. ELE C13 - Circuit Processors (40031) 60-min. ELE C14 - Circuit Outputs: Components (40027) 60-min. ELE C15 - Battery System (40026) 60-min. ELE C16 - Starting System (40041) 60-min. ELE C17 - Charging System (40062) 60-min. Electrical System Repair (41140) 60-min. 14