ACI - NA PUBLIC SAFETY & SECURITY FALL CONFERENCE 2012 AVIATION BADGING EFFICIENCIES

Transcription

1 ACI - NA PUBLIC SAFETY & SECURITY FALL CONFERENCE 2012 AVIATION BADGING EFFICIENCIES

2 ACI-NA PUBLIC SAFETY & SECURITY, FALL CONFERENCE 2012 BADGING BEST PRACTICES SURVEY Cheryl Vauk Productive Solutions

3 Badging ACI NA Best Practices Survey ACC- Automated Airport Badge/Credential System Best Practices

4 ACI-NA ID Badging Best Practices Vetting, authenticating, & storing breeder documents. Advanced ID Badging Operator Training Program Fraudulent ID Training provided by federal or state officials Limit Acceptable ID Identifying and resolving duplicate breeder documents Create Real-Time Reconciliation Prevent Duplicate Records

5 ACI-NA ID Badging Best Practices Ensuring accurate data entry, verification and recordkeeping Color Coding Customize Badging Software Establish Quality Control Process Create a Quarterly Reconciliation Process Conduct a Next-Day Review Develop an online submission of badge applicant data Create a Processing Checklist

6 ACI-NA ID Badging Best Practices Maintaining Accurate and current contact information Renewal Applications Home Address Matching Auditing Records for Compliance Increase Audits Initiate Audits by ID Badging Operators

7 ACC Automated Airport Badge/Credential System Best Practices

8 ACC Automated Badging Best Practices Trusted Agent Assign Trusted Agent Authority Validates qualifications and prerequisites Audit Trails and segregation of duties Reporting of Trusted Agent Statuses to FSD No Fly & Selectee Processing Retrieval of lists and data scrubbing no less than 24 hours Notification to Security Management upon successful retrieval and any found matches. Automatic checking when ever a record is updated Ability to check non airport personnel Logging of each time a name has been run against the lists

9 ACC Automated Badging Best Practices Authorized to Work Systems will enforce proper data entry Validates qualifications and prerequisites upon data entry related to SD 1542 CHRC Processing Retrieval of CHRC results and update to applicant record Ability to track resubmissions for Unclassified results. Ability to adjudicate and document the process Biometric template using 10 Print of approved CHRC Interface with DAC for submission and retrieval of results updated to the applicants record

10 ACC Automated Badging Best Practices STA Processing Use of a Unique ID to avoid duplicate STA s for an individual with multiple badges. All required biographic data is validated and sent automatically to selected DAC Retrieval of STA results captured from DAC and updated to the applicant record. Transmission reporting for DAC reconciliation Escorts Certifications Signatory Authority Controls, Tracking, Training Interface with Computer Based Training Cardholder Life Cycle Specifications

11 ACC Automated Badging Best Practices Control of Badge Issuance until All TSA Directives and Airport ASP s have been satisfied. Badge is not introduced to the PACS until successfully vetted, issued and biometrically verified. Automated Audit processing Cardholder Accountability Controls SIDA Cardholder Issuance Controls

12 Other Automated Badging Best Practices Single Point of Entry Interface with Live Scan Biometric Validation at Card Issuance Scanning and Storage of Breeder Documents with Cardholder Record Document Verification and Data Capture Online Application Submission and Approval.

13 ACI-NA PUBLIC SAFETY & SECURITY, FALL CONFERENCE 2012 BADGING EFFICIENCIES ONLINE SCHEDULING PROGRAM (and other efficiencies) Doug Mansel Oakland International Airport

14 Achieving Low-Cost Efficiencies in the OAK ID Badging Office Doug Mansel Aviation Security Manager (510) ACI-NA Public Safety & Security Conference Arlington, VA August 14, 2012 H

15 ID Badging Office Efficiencies? Allow ID Badging Office staff to focus on what s important (items with security implications) Improved customer service

16 What OAK has done... Web site improvements On-line appointments for finger printing and badging / training (AppointmentQuest) Badging process checklists (new, renewal, lost/stolen, CBP seals coming soon!) Forms: badge application, finger printing, key request, request for accommodation Customer service feedback survey Authorized signer resources (e.g., link to Form I-9) Training information / resources Hours / days of operation / Port holiday schedule Learning management system (SSI) integration with ID Badging Phone tree, including option for reporting lost / stolen badge No longer accepting cash (credit card, check, or monthly billing only)

17 AppointmentQuest All finger print and training / badging appointments are by appointment only (except lost / stolen badges) AppointmentQuest meets about 95% of our needs $99.85 per month (charged to a Port credit card) Currently set-up to accept 10 finger print and 30 training / badging appointments per day (800 appointments per month) Significant flexibility to block appointment schedule for training, staff meetings, special events Two-week service guarantee

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19 AppointmentQuest Password

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23 Seeking customer feedback

24 Future ID Badging Office layout Eliminating service counter Designed to create professional transaction feel ID Badging staff and applicant sitting Each station self-sufficient (fingerprint machine reader, credit card machine, etc.) Need for privacy screen when station closed

25 Questions and Discussion

26 ACI-NA PUBLIC SAFETY & SECURITY, FALL CONFERENCE 2012 BADGING EFFICIENCIES WHERE DOES TRAINING FIT? Lorena DeRodriguez - AviaEd

27 Lorena de Rodriguez President EFFICIENCIES IN TRAINING Where Does Training Fit? A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

28 AIRPORTS REQUIRE ID Credentialing Personnel Must Enter accurately all data Inspect breeder documents Ensure current recordkeeping Auditable records are necessary for the Airport Compliance with 49 CFR Part 1542 ASP updated to match procedures A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

29 AREAS FOR TRAINING Authorized Signatory Badging Office Personnel Trusted Agent -?- Badgeholders A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

30 COMMON PERSONNEL NEEDS A U T H O R I Z E D S I G N A T O R Y Accurate data entry and verification Identify and resolve breeder document issues I-9 Info Alien Registration Numbers, SSN and Driver s Licenses B A D G I N G O F F I C E P E R S O N N E L Integration with Access Control and Channeling services other services Accurate data entry and verification Identify and resolve breeder document issues I-9 Info Alien Registration Numbers, SSN and Driver s Licenses A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

31 Tenant (AS) Scheduling Conflicts Reduced Measurable Benefits ID Offices Achieve Results Reduce Costs Time Efficient A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

32 WHO IS TRAINING THE STAFF? On-the-job training will be performed by the classifications listed in Article 4. Opportunities for employees to perform training duties will be offered in seniority order. If there are no volunteers, an employee will be assigned from those employees on shift holding in inverse seniority order. Are your least senior employees are doing the training!? 2008 Proposed amendments by INTERNATIONAL ASSOCIATION OF MACHINISTS AND AEROSPACE WORKERS A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

33 TRAINING DELIVERY METHODS Classroom Video-based Interactive Online/Computerbased Read & Sign A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

34 AUTOMATION IS KEY FOR EFFICIENCIES Badging / Credentialing System Interactive Learning System A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

35 EFFICIENCIES IN STAFF TRAINING Lorena de Rodriguez President Thank you A C I - N A P U B L I C S A F E T Y & S E C U R I T Y C O M M I T T E E SSI

36 ACI-NA PUBLIC SAFETY & SECURITY, FALL CONFERENCE 2012 BADGING EFFICIENCIES AVIATION CHANNELING SERVICES Bonnie Hankins Sacramento International Airport

37 BACKGROUND TSA announces new contracts for aviation channeling services to three providers; Transportation Security Clearinghouse (TSC), L-1 and Telos ID SMF offers opportunity to trial channeling with an airport to L-1 and Telos SMF issues a RFP for aviation channeling services including trial opportunity to all respondents SMF awards contract to Telos

38 BADGING EFFICIENCIES CHANNELING SERVICES Slap fingerprints only reduces total number of fingerprint captures from 14 to 3 User friendly enrollment fields on website Fingerprint & STA submitted together no follow up actions required of airport Enrollment option for STA only no case number required and no follow up actions required of airport Scan and attach immigration paperwork to initial enrollment STA results in as little as a week (Huge for individuals waiting to start work and their employer!) Configured to accommodate existing airport-owned equipment Customer service desk staffed to cover both east and west coasts (7am EDT to 4pm PDT) 100% reconciliation for billing

39 BADGING EFFICIENCIES - OTHER Driver license scan into badge record in access control system (inexpensive and easy to install) Electronic records storage

40 LESSONS LEARNED - CUTOVER Existing employee records comprehensive list of existing employee records at time of cutover Advance coordination with OSPIE Conduct live end-to-end testing prior to cutover

41 BUT WAIT THERE S MORE! Stay tuned for the Vendor Showcase to learn more about the channeling service offerings from Telos ID and other solutions offered by Quantum Secure.