AUSTRIAN BUSINESS SERVICE PORTAL

Transcription

1 AUSTRIAN BUSINESS SERVICE PORTAL 1

2 Plenary Session 4 INFORMATION TECHNOLOGY AND E- GOVERNMENT 2

3 Benefits to Businesses from BSP 24-hour access to a secure and up-to-date services All relevant procedures of the federal administration can be seen at a glance and dealt with in one place One registration to use all necessary e-government applications Manage user rights centrally via administration part of the BSP (available only after log-on) Information relevant for businesses is available around the clock at one spot 3

4 Information services Starting point = TOP 500 information obligations of the initiative reducing admin burden for businesses Legally responsible ministries/authorities provide relevant information via content management system Central editorial team focuses on quality, can make suggestions, last word is with the ministry All information more than content pages available whether one is registered or not Close co-operation with HELP.gv.at = citizen portal Use the same structure, same content management system etc. 4

5 Information services Information delivered on different levels - basic information: i.e. explanation of what is income tax - specialized information: i.e. explanation where, how and when to submit a specific information obligation - expert information: i.e. information relevant for tax advisors Further information is directly available (i.e. relevant legal texts) Developed templates for structuring information - i.e. specialized information follows a structure agreed on by Länder and federal government: description, affected businesses, requirements, deadlines, relevant agency, necessary documents, costs, forms (egov/paper), legal basis 5

6 Basic Information 6

7 Specialized Information 7

8 Expert information 8

9 Access Management Components of the BSP User Support Central Business Register Public Access egovernment Services Finance Online Authentified Access User Management Roles & Rights Management Social security Statistics Further applications ERP Interface Information Services Register of Information Obligations 9

10 Registration/Log-on Possibilities to register Electronic signature on a chip card (i.e. social security card) OR Electronic signature on a mobile phone OR FinanzOnline credentials OR Service Centre (at local tax offices) Possibilities to Log-on Electronic signature on a chip card (i.e. social security card) OR Electronic signature on a mobile phone OR BSP or FinanzOnline credentials 10

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12 Registration / Log-on 12

13 Access to egovernment Services via single signon 13

14 Advantages BSP was enabler to create a central business register first time to match businesses from several registers under one unique identifier! Requirement for single-sign-on functionality. BSP provides central components i.e. identity management built once, used by many! Saves costs for further development of egovernment applications. Full integration of users previously registered with other egovernment applications (e.g. FinanzOnline). Organisational and technical connection of around 20 egovernment applications using a model developed in-house, while complying with national (PVP) and international (SAML 2.0) standards. 14

15 Challenges Decentralized editorial process of providing information challenging and needs time to develop within the administration, especially the use of a content management system Iterative development process needs time which is often not available in tight time schedules, but can save money in the end Quality of data provided by registers to the central business register is not always good, data clearing processes necessary ICT is a means to an end but does not solve process deficits resulting from organisational and/or legal issues Design the process without being too much influenced by technical solutions/frameworks 15

16 Contact details Theresia Niedermüller Ministry of Finance, Hintere Zollamtsstraße 2b, 1030 Vienna, Austria phone: