OERP MÓDULOS GESTORES EGGLY. Operating System of Attendances Relationships Management REDE GLOBAL 2002 EGGTECH

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1 OERP MÓDULOS GESTORES REDE GLOBAL BD EGGLY Operating System of Attendances Relationships Management

2 OERP Facing a market increasingly demanding and competitive, for the maintenance of the greatest warranties of survival of your own business, as well as for extracting the greatest performance of the operating structure, it is more and more vital the adoption of guidelines through a consistent information technology, customized, integrating all phases of each of the processes, for each department (Data Mart), and among themselves, consolidating the organization in a true chain of integrated relationships (ERP), including in it the customers (CRM) and the Partners / Suppliers (SCM) It is the new economy demand, Business Intelligence DATAMART DATAWAREHOUSE BD More effective decisions More efficient actions Better performances Reduction of works and remakes Reduction of errors Standardizations and Regulations Documentation Maximization of Controls Optimization of resources Reduction of Costs Operating Integration Better operating qualification Better Quality of Operating LifeOperacional

3 Transformations Through the Eras Information The Evolution We are here! Hunt Communication Agriculture Industry Service

4 In this scenery of new economy, the Companies and their businesses more and more become dependent of the Technology of Information (TI) Impelled by the increasing demand of higher levels of exigencies in their markets and the evolution requirements of their own business, of bigger competitive qualification, and of their technological identity In the same sense, and collaborative in computers, the advent of an object-oriented programming, and the whole evolution of graphic interfaces and access media, as well as Internet, fomented a new conception for developing applications, offering the companies a high potential for customization, with many more abstractions in terms of computerizing their processes and more intuitive in terms of business It reached a maturity stage, which enabled to incorporate the companies intelligence to the applications, guiding their functionalities in a more complex manner and bringing expertise to their business Thus the applications merely destined to automate operations and recurrent processes become components of systems increasingly intelligent, expert, but for their turn, requiring more knowledge from the developers of the corporate and business functions properly so called For this reason, BI (Business Intelligence) solutions, more and more vital, will only generate competitive significant advantages when designed by someone who really knows the business meanders and the details that make the difference In this scenery a favorable environment is created for the constitution of a new service pattern, known as ASP (Application service Provider) Incorporated Technology

5 Background Great quantity of information Infinite planning alternatives Constant request entries Constant changes Requirements of security and quality Need BI Business Intelligence Solution Visualizing information Identifying conditions Immediate re-planning of actions Better level of possible efficiency BI (Business Intelligence) Tools They are tools which monitor all information travelling through the system, they process the parameters and variables in an intelligent way, they synthesize results, informing, activating, scalating, alarming for actions accordingly SOFTSERVICE EGGLY FACILITIES INTELLIGENCE

6 Data Information Action Strategy

7 In order to organize an evolutionary operating efficiency, serving as a parameter of the excellence of its results, it is vital to enable the process of an expert consolidated Technology of Information (TI), constituting a global network of communication, relationships, operation and management, to provide all phases of each process in its whole cycle, fully capable of integrating all its elements, from Customer to Manager, passing by Attendants, Supervisors and Suppliers, in an efficient and effective manner Technology Management Suppliers Partners Operation Costumer System Application Peopleware Hardware Integration is the new word of order for the new economy And that is why EGGLY offers, in a tripartite manner, to serve the Facilities and Properties Tripartite Proposal of the EGGLY System Platform of global network of communication, attendance, relationship, operation and management (efficacious Chain) Maximizing structure of performance (Efficient Chain) Qualification of the Operating Group

8 CHAIN PARTNERS COLLABORATORS ERM SCM BACK OFFICE SYSTEM MANAGER CUSTOMER CUSTOMER BACK BACK OFFICE MANAGERS MODULES BACK OFFICE PROCESS DATA MART OERP ATTENDANCE SELF-ATTENDANCE CRM COSTUMER FRONT FRONT OFFICE

9 EGGTECH is a young Company, founded in September 1998 Holder of its own technology, it encompasses a consolidated background in the areas of Technical Services of Engineering in Installing, Civil Works, Maintenances and building and Industrial Operations, Management of Facilities, Management Systems, Quality Systems, Information Technology In face of its rich background and technological skills in the Management Systems area, Facilities and Tecnology of Information became dedicated exclusively to the development and trading of its Management System to Facilities, EGGLY, through its operating concept SOFTSERVICE With its own ability of development, EGGTECH develops, hosts, implements, operates, monitors, trains, maintains and improves its EGGLY system, the most specialized management system to facilities and operating processes of service attendance in the market

10 In the application of its technology, for the most effective performance of its Management System EGGLY, EGGTECH developed the service rendering system SOFTSERVICE Through modeling the service rendering SOFTSERVICE, according to the Customer interest, EGGTECH aggregates its whole technology to the operating processes assisted by EGGLY, since its phase of analyzing each process, development, implementation, operation (modules, support and advisory), monitoring, qualification, training (System technology), operating analysis and improvements technically and conceptually applied in order to consolidate the training increasingly customized at each process, adapted to the Customer Personality and Culture Thus, EGGTECH guarantees to its Partner the full utilization of the EGGLY system in the shortest time of implementation and the best harvest of planned results EGGTECH is a Company fully committed with the success of its Partner, because only this way we consolidate our work, the EGGTECH mission To promote strong and true Partnership Alliances among Customers, Collaborators and Suppliers, maximizing the functional application of technologies available always oriented to the Excellence of Quality of Operating Life Systems Integration The order of the new economy Integrating Technology

11 EGGTECH through the EGGLY FI System in SOFTSERVICE, makes available to its Partners- Customers a set of solutions of high scalability, including Modules Gates EGGLY Operator, EGGLY Operation, EGGLY Management, EGGLY Customer, EGGLY Supplier, EGGLY Partner among others EGGLY Operator is the gate to the integrated Attendance Center of servicing tools, distribution, follow up, query, control and closing of services EGGLY Operation is the operating tool of executors and supervisors, providing them all the facilities and information necessary to their respective activities in their processes EGGLY Management enables a full visualization of the whole operating frame, in real time, or queries, reporters and any other relevant attributions EGGLY Customer is the gate for the end user, Customer of the attendance system, making available the service and facilities menu, on-line support, ombudsman channel and their respective information and controls EGGLY Supplier connects the Suppliers in a quick and optimized way through processes of requests, quotations and purchases The EGGLY Partner integrates the managerial levels of the supplierspartners, to its operating levels in process, amplifying its capacity for decisions more efficient, management of productivity and amplification of the quality levels Through the EGGLY SOFTSERVICE unity, our ASP (Application Service Provider) solutions encompass: 1 Access (URL) 2 Hosting 3 Implementation 4 Advisory / Technology 5 Application 6 Integration 7 Commissioning 8 Management 9 Support 10 Improvement Information system with low investment and quick implementation Integral Facilities

12 EGGLY SoftService O EGGLY Softservice is a service of ASP (Application Service Provider) pattern with support service of integral incorporated technology Technical Visit Operating Interview Data Collection Process Outline Phases System Formatting Information Technology EGGLY Softservice is an Operating and Management System, 100 % customized, incorporated by powerful tools from the Information Technology, consolidating a global Network of Relationships via Internet, in real time, 24 hours a day, seven days a week, integrated with EGGTECH technology, a Company holding the knowledge committed with its Partner success Data Registering Basic Customizations Operating Implementation Tests / Adjustments EGGTECH supplies in Softservice System Development of Reports (with successive levels) WebSoftware ÈGGLY URL 24x7 IDC Hosting UPGRADE Follow up Operating Guidance Trainings / Technology Development / Technology Customizations New Process Updatings Continuous Improvement Technologies & Mangement Technical Support BD (*) Management WEB Servers WEB e Data Management BD / BK Unlimited Accesses 100% Custom Whole Technological Support since Development, Commissioning, Operation, Controls, until Improvement (continuous) ( * ) BD = Database BK = Back up

13 EGGTECH project mission is to consolidate the qualification, in practical and feasible means, of the greatest part possible of management and operation technologies available as operating process tools Thus, in a simply, objective and friendly way, and at the same time guider and educational, EGGLY incorporates the operating processes through specialized procedures and patterns, an ample technological qualification, fully shaped through ISO 9000 concept, Total Quality, TI (Technology of Information) among others, with ample application of the quality tools, and within the customized profile of the Customer, its Identity TI Concepts EGGLY is a powerful tool of attendance, operation and management of operating processes, structuring them, qualifying them and serving them with operating means, within a complete and structured global network of relationships and managing mechanisms integrated EGGLY is the integral system of attendance for operating processes where information works to convey Excellence From Customer to Manager EGGLY consolidates and organizes a global network of relationships, along every phase of each process, including to servicing him with operating tools, of supervision and control, in real time, via web CRM ERM SCM OERP EAI EIS 1TO1 Front Office / Back Office Data Mart etc Applied Technology

14 EGGLY is the solution for attendances, operations, managements and relationships that searches, organizes, analyzes and integrates data from different areas, informing, alarming and activating agents, everything via Internet It allows the immediate access to the information wanted, via Internet, through several devices as PCs, notebooks, handhelds, pockets, portable telephones It shows a complete overview of all activities rapidly, in real time, with efficiency and easily to interpret Developed for accesses and operations in different hierarchical levels and types of users to the information base according to the access limit defined by the Company for each user, EGGLY FI solution provides the facility expected when operating an information system, without the need of the user having computer knowledge, nor committing the analysis and due measures EGGLY system supplies information obtained from real operating data, in real time, enabling a complete and customized view for taking decisions and actions It serves both as operating means of processes and as tool of supervision, management and logistic (including automatic processes of supply and purchase levels) and strategy areas which may effectuate analyses amplifying the knowledge of the services, operating indexes, satisfaction levels, material control, etc Relevant data as goals and performances, per customer, per site, benchmarking, generated at the necessary moment, available 24 hours a day, seven days a week, accessible from any place, via Internet Where the Information Works

15 OERP In its Module of Operating Management Facilities, EGGLY integrates the Management technologies and the Quality concepts (ISO 9000, Total Quality, etc),to the process, organizing a relationship global network (from Customer to Manager), providing it with operating tools, of monitoring and controls, and in real time, via Internet and related media ENGENEERING KEYCHAIN LAYOUT Through a complete system of Service Orders (OS), it organizes an Attendance Center (Real or Virtual), or automatic activations to attendance agents, controlling and activating re-directionings and/or alarms, time controls (configurable) and others Performing measurers, alarms re-directionings with scalability, automatic activations, tools of quality, controllers, etc, are applied With a simplified and friendly interface, 100 % customized to the Customer s identity, processes and user types With no restriction to types, levels or quantity of users The levels and time schedules of access are configured according to determination of the Company GENERAL SERVICES INTERNAL MESSAGES FACILITIES CORRESPONDENCE EXTERNAL MESSAGES FACILITIES INTELLIGENCE PANTRY OTHERS

16 For the Engineering area, it counts with complete tools for attendance services to building operation, through a consistent and fully integrated system of service orders (OS), operations, maintenances and preventive activities (including an ample routine schedule), check-lists, inventory of the Building Situation, etc It integrates the materials and tools management (including processes supporting purchases, b2b etc) It makes tools available for planning, programming, resource leveling, parameterizations, registers (daily occurrences, readings, etc) including alert signs of non conformity, programming and others It incorporates to the process the mechanisms, technology, concepts and management, operation and qualification tools, organizing an operating development with self-training and qualification for the quality levels planned and operating results Besides serving as tool to the attendance of the operating and quality plans, by structuring relationships in chain, it promotes an educational concept, fomenting the qualification of the process agents MEN HOUR PREVENTIVE MAINTENANCE FACILITIES MATERIALS HISTORIES TOOLS ENGENEERING CHECK-LISTS OUTROS ISO SERVICE ORDERS OERP It creates a complete database, histories in general, customized reports And other tools available via Internet, fixed and mobile and related media 7 days a week, and 24 hours a day It organizes a complete view of all the processes assisted, in real time, at the configured level, enabling the greatest covering of information and due decisiveness Finally, as it is a system available in a continuous development, and shaped in our knowledge and technologies, consistently, with total certainty, it may correspond to the other specific requirements wanted

17 OERP EGGTECH developed EGGLY for: Serving as a relationship platform, operation and management of operating processes in attendance, a global network, able to integrate since the Customer, going along all phases of each process assisted, making available tools and different levels of access, monitoring it and controlling it in real time until the attendance closing, submitting it to the Customer evaluation, and providing the mechanism administration levels of monitoring, controls, alarms, activations and reporters, at successive levels of details, for the due actions for non conformities, in real time, for the best attendance of the management and operating quality plan EGGLY EGGLY was still designed for organizing the operating performance maximization, optimizing the resources, making processes dynamic, integrating activities and relationships For that, EGGLY incorporates its own technologies of Facilities management, with consistent specialty in Attendance, Process Management, Engineering and Services in General, integrated by the Total Quality, ISO 9000, Technology of Information concepts among others And thus, is completes its tripartite and active contribution as process guider, promoting a greater training and qualification of the operating groups Improvement of the Operating Life Quality

18 Access Media Operation Module Mangers Coordinators Supervisors Executors Suppliers Via Internet & related media PC Pocket PC Notebook Hand-held Wap Pager Print Attendance Center Module Operates Via Internet Straight to the Self-Attendance System Via Attendance Center Customer Module Purchase Orders Via Internet or Telefhone Other resources Via Internet Internet Fixed and Mobile

19 Local or Virtual Virtual CARE database Internet Home Office Virtual CARE Virtual CARE Local CARE

20 Global Network Coordinator Executor Supervisor Partner Operator Customer Communications Network

21 Management & Relationships Customer Service Order SOS Via Internet 1 EGGLY SOS Via Tel Attendance Center Queries Closings EGGLY 2 OS Opening OS 4 OS Closings Several Modules e Media for operation e closing Executante Front Office Back Office Communication EGGLY Navegation SOS + Follow up Qualifies Club Messages Ombudsman Agenda Etc EGGLY Coordinator Manager Follow ups Reports Back Office Activities 3 Performing the service requested or programmed

22 EGGLY application from EGGTECH in ASP SOFTSERVICE modality enables better performances for our Partners Customers, though operations more efficient and management more effective, providing them a greater productivity and concurrence This results from contemplating operating and managing tools from the front office, office and back office, going along all the phases of each process assisted, consolidating itself in an integrating platform, with functionalities of systems ERP, CRM, SCM, Business Intelligence, Workflow, which organize the Technology of Information and enables it for a greater qualification of the operation groups Based on Brazilian reality, the incorporated technology follows the quality standards acclaimed worldwide, focused in the excellence of attendance to the Customer, in the technological improvement and in perfecting the operating life quality In the objective application of the basic concept of Partnership, through our Technological Alliance, our Customers allocate their human capacity and financial resources for activities-target of their businesses (core business), elimination the problems in implementing the information technology, consuming less investments in acquisitions of infrastructures, equipment and systems, their maintenances, updates, fittings, and eliminating their obsolescence The ASP SOFTSERVICE service from EGGTECH offers to its Partners Customers a complete solution, since the implementation of the EGGLY System, the application management, of the database and of the integrated equipment (servers Web and Data / hosting), access (URL), technical and operating support, advisory in information and business technology Benefits from EGGLY FI Solution The most specialized application of the Facilities segment

23 SOFTSERVICE EGGLY FACILITIES INTELLIGENCE

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