Tickets and ticket inspections preliminary results

Transcription

1 BEST BEST Special survey topic Tickets and ticket inspections preliminary results Kjetil Vrenne, BEST Project manager Helsinki, 13 th of November 2014

2 Previous special topics 2008: Use of PT information channels 2009: How to finance PT service improvements 2010: Transfers 2011: Walking distance vs. frequency 2012: Comfort vs. travel time 2013: Ticket media & use of PT information channels 2014: Tickets & ticket inspections, and use of ticket media BEST Special topic fare evasion Page 2

3 Content 1. Key figures: Reported fare evasion rates 2. How common is it to be fined by the PTA for not paying? 3. Perception of the ticketing system (ease of use) 4. Perception of the PTA s effort to reduce fare evasion 5. Perception of how the inspections are conducted 6. Citizens attitude towards fare evasion 7. Preliminary findings BEST Special topic fare evasion Page 3

4 Key figures: Fare evasion rates 2013 Metro 2,9 % n.a. 3,0 % Tram 2,9 % 2,9 % 5,2 % Train* 0,9 % 4,0 % n.a. n.a Boat 1,4 % 0,0 % Share of passengers inspected Mode Copenhageholm Stock- Helsinki Geneva Oslo Total 0,87 % 1,22 % 0,90 % 1,5 % Bus 0,24 % 0,27 % 0,85 % 0,55 % Metro 1,75 % n.a. 1,54 % Tram 1,05 % 0,85 % 0,90 % Train* 8,32 % 1,67 % 8,00 % Boat 1,95 % 100,00 % Share without a valid ticket Mode Copenhagen Helsinki Geneva Oslo Bus 3,5 % 0,5 % 2,9 % 7,1 % Stockholm Average 2,7 % 3,1 % 4,4 % 3,0 % Comments: *Train includes Movias train and not DSB BEST Special topic fare evasion Page 4

5 Around 20% of the population has been fined by their PTA (except Bergen and Stockholm) Have you ever had to pay a fine because you didn't have a valid ticket? 100% 90% 80% 25% 2% 8% 8% 8% 16% 70% 60% 50% 40% 73% 74% 65% 77% 73% 78% 30% 20% 10% 0% 24% 26% 15% 19% 3% 5% BGO CPH GVA HEL OSL STO Yes No Never experienced ticket inspection BEST Special topic fare evasion Page 5

6 Ticketing systems not perceived as user friendly Helsinki is best in class Ticketing system - easy to use 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 16% 44% 11% 40% 41% 22% 36% 68% 20% 49% BGO CPH GVA HEL OSL STO 9% 26% Ticketing system easy to use (fully agree) Ticketing system easy to use (partially or fully) BEST Special topic fare evasion Page 6

7 100% 90% 80% A reduction in fare evasion not perceived as top-priority for PTA s 70% 60% 50% 40% 30% 20% 10% 0% 57% 45% 59% 50% 52% 65% 39% 32% 25% 19% 24% 12% BGO CPH GVA HEL OSL STO PTA actively working to reduce number of nonpaying passengers (agree) PTA actively working to reduce number of nonpaying passengers (neutral or disagree) BEST Special topic fare evasion Page 7

8 Negative trend observed in Oslo Ruter is actively working to reduce number of nonpaying passengers (partially or fully agree, excl. do not know) BEST Special topic fare evasion Page 8

9 It s not socially acceptable to travel without a valid ticket except perhaps in Copenhagen Socially acceptable to travel without a valid ticket (fully agree) 18% 16% 14% 12% 10% 8% 6% 4% 2% 0% 2% 16% 6% 2% 5% 4% BGO CPH GVA HEL OSL STO BEST Special topic fare evasion Page 9

10 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% How ticket inspections are conducted is perceived quite well except in Stockholm 47% 32% 63% 70% 71% 53% 10% 9% 7% 27% 16% 17% BGO CPH GVA HEL OSL STO Ticket inspections performed efficient/professional (partially/fully agree) Ticket inspections performed efficient/professional (do not know) BEST Special topic fare evasion Page 10

11 People in Oslo and Stockholm seems more likely to travel without a valid ticket Attitudes towards fare evasion BGO CPH GVA HEL OSL STO I have no trouble traveling without a valid ticket I occasionally travel without a valid ticket, but I try to avoid it I will always, if possible, travel with a valid ticket I will never travel without a valid ticket 1 % 0 % 1 % 1 % 1 % 1 % 4 % 3 % 9 % 5 % 7 % 14 % 27 % 26 % 28 % 24 % 44 % 41 % 69 % 70 % 61 % 70 % 48 % 44 % Total 100 % 100 % 100 % 100 % 100 % 100 % BEST Special topic fare evasion Page 11

12 Preliminary summary 1. The ticketing systems are not perceived as userfriendly 2. It s socially acceptable to travel without a valid ticket in Copenhagen 3. Around 5 to 15 % of citizens might have a tendency to travel without a valid ticket 4. 2 out of 10 has paid a fine 5. Ticket inspections are performed in a way citizens are quite satisfied with (taking into account that it is an inspection), except in Stockholm BEST Special topic fare evasion Page 12

13 Possible special survey topic 2015 Optimal fine level Would a benchmark study of optimal fine level be of interest? Could be a part of the BEST Survey 2015 Draft questions (for illustration purposes only): a) How low could the fine be, and still prevent people (you?) from travelling without a valid ticket? b) How high must the fine be, for you to consider is at out of proportion? The response is the fine in local currency. Based on an analysis of a) and b) where the lines intersect the optimal fine level is supposed to be BEST Special topic fare evasion Page 13

14 BEST Appendix

15 Tickets & ticket inspections Questions added in the survey What kind of ticket did you use last time you travelled with public transport? Single ticket Multiple ride ticket 24-hours / 7-days passes 30-days or 365 day passes (season cards) I did not have a valid ticket Other type of ticket Which of the following statements best fit for you? I have no trouble traveling without a valid ticket, and will continue to do so in the future I occasionally travel without a valid ticket, but I try to avoid it I will always, if possible, travel with a valid ticket I will never travel without a valid ticket To which degree to you agree with the following statements It is socially acceptable to travel without a valid ticket PTA is actively working to reduce the number of non paying passengers PTA ticketing system is easy to use (read- ticket, check the expiration date, check balance, determine the number of zones, rules when changing lines etc) Ticket controls are performed in an efficient and professional manner In which public transport mode did you last experience a ticket inspection? Bus/trolleybus Tramway Train/RER Boat I have never experienced a ticket inspection Have you ever had to pay a fine because you didn t have a valid ticket? Yes No BEST Special topic fare evasion Page 15