NOTE: A2Z DOES NOT AUTHORIZE WATER TO BE TURNED ON INSIDE THE HOUSE PRIOR TO DE-WINTERIZATION.

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1 UTILITY ACTIVATION AUTHORIZATION & DE-WINTERIZATION/RE-WINTERIZATION INSTRUCTIONS FOR HOME BUYER INSPECTION/APPRAISAL (Servicing HUD Properties in AR, KS, LA, MO, OK, & S. TX) After the sales contract is executed, the buyer/agent is responsible for activating the utilities in order to complete a home inspection. The buyer/agent assumes all utility activation fees and pays those fees directly to the utility provider(s). This also includes the purchase of fuel oil or propane, if applicable. TO BEGIN THE PROCESS, follow the steps listed below. Please note that regardless of the time of year, A2Z properties may be winterized and must be de-winterized in order to complete the home buyer inspection. Failure to notify A2Z within 36 hours of any schedule changes may result in additional fees. STEP 1: Eligibility Determination A2Z Field Services 2DUAD@a2zfs.com to confirm the property can be de-winterized. Your subject line should include the HUD case number and complete property address. An ed response can be expected within 1 business day. STEP 2: Utility Activation Once authorization has been received, the buyer/realtor may call the utility companies and have the utilities activated to the OUTSIDE meters only. NOTE: A2Z DOES NOT AUTHORIZE WATER TO BE TURNED ON INSIDE THE HOUSE PRIOR TO DE-WINTERIZATION. STEP 3: Form Completion and Payment Remission Once you have the utility activation dates, forms and payment should be sent to A2Z using one of the following methods: 1. Check: a. Complete the Utility Activation Form (Page 3) circle payment by money order/cashier s check & sign and date the form. b. If this request is being made April 1 st September 30 th, you must also complete the No Re- Winterization Acknowledgement (page 5). c. Make check payable to A2Z Field Services using the following guidelines for the amount: April 1 st -September 30 th when re-winterization is not required: $90.00* October 1- March 31 st : $190.00* d. Reference the HUD Case Number in the memo line of your check or money order. e. a copy of the money order/cashier s check with your completed forms to 2DUAD@a2zfs.com. f. Mail the check with your completed forms within 2 business days to: A2Z Field Services ATTN: HUD Accounts Receivable 5747 Perimeter Drive, Suite 250 Dublin, OH We recommend overnight/next day mail to expedite your funds during your due diligence period. Page 1 CONTACT A2Z FIELD SERVICES: (OPTION 3) Revised 1/30/2015

2 2. Credit Card/PayPal: a. Complete the Utility Activation Form (Page 3) circle payment by credit card & sign and date the form. (DO NOT INCLUDE CREDIT CARD INFORMATION) b. If this request is being made April 1 st September 30 th, you must also complete the No Re- Winterization Acknowledgement (page 5). c. your completed forms to 2DUAD@a2zfs.com. d. You will receive an invoice from PayPal via using the following guidelines for the amount: April 1 st -September 30 th when re-winterization is not required: $90.00* October 1- March 31 st : $190.00* A 2.9% + $0.30 PayPal Processing Fee will be added to your total bill. e. Follow the instructions on the ed invoice to complete your credit card transaction. f. A2Z will be automatically notified that the payment is complete. STEP 4: Confirmation & Completion of De-Winterization After receiving the forms and payment confirmation via , A2Z will notify you via that the dewinterization has been scheduled. You will also be notified once completed. Please note that the dewinterization will NOT be scheduled until we have received a copy of all forms, AND confirmation of receipt of funds from either our corporate office or from PayPal. STEP 5: Re-Winterization Request If this request is being made October 1- March 31 st, you must notify A2Z once the inspection is complete and the signed Utility Deactivation Form (page 4) to 2DUAD@a2zfs.com. The property will automatically be rewinterized 7 days after the de-winterization even if the Deactivation Form is not submitted in a timely fashion. Disclaimers: If the property has a sump pump present, it is your responsibility to ensure that the electric is not shut off to the pump when your inspection is complete. The breaker for the sump pump and the main breaker are the only breakers that should be left on. Otherwise, all breakers must be left in the off position once the inspection is complete. If the property s electric, gas, and/or water meter is missing it is the BUYER S responsibility to replace them if electrical/gas/plumbing functionality is necessary for financing. A2Z and HUD will not be held liable for those costs to replace the meters. The selling agent, or their designated representative, must be present when all utilities are activated at the property AND when the inspection is taking place. If utilities are activated to the inside of the home, it is considered to be an unauthorized de-winterization and will be reported to the asset manager. Additional fees may be assessed. Page 2 CONTACT A2Z FIELD SERVICES: (OPTION 3) Revised 1/30/2015

3 UTILITY ACTIVATION FORM DO NOT PROCEED WITH THIS FORM UNTIL YOU HAVE COMPLETED STEP 1: ELIGIBILITY DETERMINATION, LISTED ON PAGE 1 OF THIS 5 PAGE PACKET. Date: HUD Case #: Property Address: City: State: Zip: Buyer s Agent: Agent Cell#: Agent Agent Fax #: Purchaser(s): Purchaser Cell: Purchaser You MUST (1) have all accounts activated, and (2) provide ALL of the following information BEFORE we will process your application. Water Utility Company: Account #: Gas Utility Company: Account #: Electric Utility Company: Account #: Scheduled Buyer s Inspection Date Utility De-Activation Date Payment Information: Payment Method (circle one): CASHIER S CHECK/MONEY ORDER CREDIT CARD Person Responsible for Payment: Name Billing Address: City: ST: Zip: ACKNOWLEDGEMENT: The Purchaser and the Selling Agent must acknowledge all the following 5 statements. (1) The undersigned Purchaser and Selling Agent hereby agree to forever hold harmless the U.S. Department of Housing and Urban Development, A2Z Field Services, and its subcontractors from any and all liability, damages and/or claims from the like, rather directly or indirectly, which may arise from the use of this form and/or the activation, connection and/or de-activation of any utilities regardless of its origin or nature. (2) The utilities are defined as water, gas, electric, and/or any other service, material, item, or product required to operate and/or test any system and/or item on the above identified property. (3) The undersigned will assume all and full financial responsibility for any damages which may occur as a result of any actions and agrees to pay immediately for the remediation and/or correction of any and all damages caused during the time the utilities are activated or de-activated for inspection. (4) All utilities are to be turned on in the name of the purchaser. (5) Purchaser may not in any way occupy, perform work on, or alter securing and/or entry locks of said property until the official closing is complete. (6) Selling agent must be present when all utilities are activated at the property. / Agent Signature/Date Do not write below this line The following utilities are authorized by A2Z Field Services to be activated: GAS: Yes No ELECTRIC: Yes - No WATER: Yes - No - Air test only Due date for Deactivation Form: De-winter Re-winter Authorized by: Signature: Page 3 CONTACT A2Z FIELD SERVICES: (OPTION 3) Revised 1/30/2015

4 UTILITY DEACTIVATION FORM Date: HUD Case #: - Inspection Completion Date: Confirmed Water Shut-off Date: Confirmed Electric Shut-off Date: Confirmed Gas Shut-off Date: I have contacted all of the utility companies for which service was connected to perform the home inspection. I have instructed each of the utility companies to disconnect service, and have confirmed the shut-off dates above. Buyer s Agent Signature/Date Print Purchaser s Name Print Buyer s Agent Name Page 4 CONTACT A2Z FIELD SERVICES: (OPTION 3) Revised 1/30/2015

5 NO RE-WINTERIZATION ACKNOWLEDGEMENT [For De-Winterization completed between April 1 st -September 30 th ONLY] Date: HUD Case #: Scheduled Closing Date: Property Address: City: State: Zip: The Purchaser and the Selling Agent referenced below have requested that A2Z Field Services not complete a rewinterization at this property, as is standard practice after the buyer s inspection. Buyer s Agent: Agent Agent Cell#:_ Agent Fax #:_ Purchaser(s): Purchaser Cell #: Purchaser The Purchaser and the Selling Agent must acknowledge the following: 1. The undersigned Purchaser and Selling Agent acknowledge that A2Z Field Services will follow up in seven (7) days to confirm the property has closed and then will issue any appropriate refunds. 2. The undersigned understand that the failure of this property to close as expected will result in A2Z Field Services and its subcontractors deactivating the utilities and completing a re-winterization in order to protect the asset from potential damages. 3. The undersigned hereby agree to forever hold harmless the U.S. Department of Housing and Urban Development, A2Z Field Services, and its subcontractors from any and all liability. Furthermore the undersigned will assume all and full financial responsibility for any damages which may occur as a result of any actions and agrees to pay immediately for the remediation and/or correction of any and all damages caused during the time the utilities are activated for inspection. 4. Purchaser may not in any way occupy, perform work on, or alter securing and/or entry locks of said property until the official closing is complete. Agent Signature/Date Print Purchaser Name Print Buyer s Agent Name Do not write below this line Closing date has been verified by AM as Waiver of re-winterization is: Approved Denied Authorized Signature: Date: Page 5 CONTACT A2Z FIELD SERVICES: (OPTION 3) Revised 1/30/2015