ivend ecommerce Integrated ecommerce solution

Transcription

1 ivend ecommerce Integrated ecommerce solution N e w Y o r k M e x i c o P a n a m a N a i r o b i L o n d o n N e w D e l h i S i n g a p o r e S y d n e y

2 ivend ecommerce Go Online ivend ecommerce is an ecommerce, mcommerce platform allowing organizations to offer their products on the web. It's seamless integration with back office ERP/Accounting Applications, enables shoppers to conduct their business on the web in the same way as they would do at a physical store. Doing so imparts customers a unified experience where they have access to all products, images, product comparisons, promotions, and schemes. ivend ecommerce is configured as a warehouse and offers to extend an organization's reach beyond the traditional sales channels to an effective sales channel over the Internet as an ecommerce portal. Usage of this application is not limited to Retail and can be extensively used by non-consumerbased industries like manufacturers for listing their products and services. ivend ecommerce offers competitive advantage to a business by extending the reach through the Internet and is a must have for the new age, everexpanding business. Reasons to buy Integrated ecommerce Additional Sales Channel extending beyond geographical boundaries Seamless Integration during entire customer experience lifecycle Initiate an online store NOW and set up a seamlessly integrated physical store LATER Easy inventory lookup, order management & shipping for multi-channel retailing Create Markets for Niche Products Flexible Delivery System for Manufacturers, Retailers and Non-Retailers Parcel In-store Pickup Express Delivery Home Delivery Freight

3 Product Benefits Additional Revenue Stream at an optimum investment Seamless integration with back office ERP / Accounting Application and physical retail chain Fast & accurate product discovery Intuitive and Engaging product display Relevant Promotion, Coupons, Giftcards and Loyalty Integration Integrated Shipping B2C Retailers can start B2B operations and vice versa ivend ecommerce Integration with ivend Retail ivend ecommerce Store Operations Loyalty Card LAN Loyalty Enterprise Loyalty Store Store 1 LAN ivend POS ivend POS Internet ivend Analytics ivend Enterprise LAN Internet ivend Store Store 2 ivend Store Manager Station SAP Business One ivend APIs for 3rd party integrations Loyalty Store LAN ivend POS ivend Store ivend Store Manager Station n Number of stores

4 ivend ecommerce - Feature List Payment and Checkout ŸAccept Credit Cards in Real Time: Cards can be processed & verified in real-time, or you can delay processing until a later time ŸC.O.D. (Cash on delivery) ŸPurchase Order ŸRequest For Quote ŸMicroPay ŸBackup Gateways never miss an order due to problems with your gateway! Simply set up an alternate gateway (separate gateway account required) and the site will roll over to that if the primary gateway fails. ŸGift Cards ŸAnonymous Checkout Ÿ One Page Checkout ŸMANUAL Gateway (just collects order & payment information for offline processing) ŸStore can be set to authorize only, or auth -capture credit card mode. You can then capture payment at shipment if desired ŸVoid & Refund supported Safety & Security ŸPCI compliance ŸSAP Certified ŸSupports SSL Encryption for secure ordering. Cart automatically switches into secure mode appropriately. Supports any brand SSL certificate. ŸIP Address Tracking: For safety and auditing, IP addresses are logged ŸAVS (Address Verification) reporting from gateways in all orders ŸRequire periodic admin password changes ŸPassword Salting + Hashing ŸStore Admin can lock out any customer account for security/fraud reasons Search Engine Optimization (SEO) ŸURL rewrite rules easily format your store s URLs the way you want them to look. ŸEVERY product, category, and department page can have their own custom search engine meta tags (title, keywords, description, no script blocks, etc) ŸGoogle Xml Site Maps Supported: a direct Google search engine submission method sanctioned by Google ŸGoogle Analytics Site Metrics & E-Commerce Tracking Compatible ŸPartial Refund and Add-Hoc Charges Supported ŸMark Transactions As Fraud ŸBan Fraud Users from Site ŸSupport for recurring orders/payments (auto-ship products) ŸCustomer can define multiple billing/shipping addresses and select during checkout ŸSupport for CV2 (credit card security code) entry and checking (fraud prevention) ŸAddress Verification codes reported to administrator with order ŸCredit card numbers never displayed on site, but remembered for user in an encrypted state shown as ****1111 on site). Storage can be disabled by both store admin and customers if they choose. ŸDisable storing of credit cards if desired (we recommend that you don t store credit cards on your site it is almost never needed anymore) ŸSet a minimum order total threshold for proceed to checkout (e.g. must purchase over $100) ŸAll Password Change Operations Logged ŸRegEx AppConfig control over strength of passwords required for store logins and admin logins ŸSupport for dynamic encryption key changes via admin site ŸEncrypted database connection strings in web.config files ŸComprehensive 1 Year Aged Read Only Security Log built into admin site. Viewable only by admin Super User ŸAny order can be marked as fraud for later forensics ŸGive individual admin operations permissions to view full credit cards or not ŸAllow Customers to individually select if they want their credit card information stored (overrides by store admin possible) ŸFully Dynamic - Page Titles - Site Map (optimized for search engines) - Search Engine Meta-Tags ŸYahoo! Xml Site Maps Supported: a direct Yahoo! search engine submission method sanctioned by Yahoo! ŸSecond tree-form dynamic site map (optimized for users)

5 ivend ecommerce - Feature List Site Management & Customer Service ŸConfigure products, prices, taxes, shipping, etc all from the administration site ŸCustomer can view Order History ŸCustomer one click re-order any prior order ŸMultiple billing/shipping addresses per customer ŸOrder options supported ŸGeneral Site Disclaimer Message (Agree Before Entering) supported ŸCan set minimum order product quantities before allowing checkout ŸRecent Products Page ŸBest-Seller Products Page ŸPhone Order Entry Module ŸFriendly error handling ŸComprehensive administrative reports, including revenue trends & graphs, visitor trends & graphs, customer order percentages, affiliate revenue reports, tax reports, etc. You can also search for order by almost any customer record criteria to assist with customer support calls ŸRecurring orders ŸMini-Cart ŸShopping cart can be told to clear in N days ŸSupport for the most common display formats: grid, table expanded, table condensed, simple form, right variant bars, and completely customize the product pages by altering the output code HTML Shipping ŸCalculate Shipping By: - Order Weight - Order Total - Use Fixed Prices - Specify All Orders As Free Shipping - Fixed Percent of Order Total - Fixed Item Shipping Costs (e.g. Shipping Cost By Product) - Real Time Shipping Rates - Order Weight & Zone - Order Total & Zip Code Zone ŸMultiple ship-to addresses per order (a customer on one order can ship some items to address A, and other items to address B) ŸMark Customer Levels/Profiles as free shipping (or tax exempt) ŸConfigurable local pickup option that can be restricted by geographic region ŸStore News Items Supported ŸShopping cart can persist over visits ŸOrder notes can be entered by customer with special instructions ŸEach cart item can also have notes entered by the customer ŸShopping cart can be renamed (e.g. Shopping Bag). ŸCan require customer to agree to Terms and Conditions block (user defined) before proceeding with payment ŸHide products, categories departments (publish or unpublish capability) ŸIntegrated Product Search ŸAdvanced Product Search Page (by category, section, manufacturer, price range, SKU, etc) ŸRemember me option for returning users. ŸOrder History Pages: Customers can get their prior order histories; check order status, etc. all online. ŸShopping Cart items can persist over time (even months if desired). Great for return customers, who later wanted to order a product, but forgot which one they wanted. ŸCustomer can view all of their prior orders. ŸAdministrators can edit customer profiles, delete customers, update their address books, billing information, etc. ŸAdministrator can edit/enter service notes visible by customer regarding order status, special notes, etc ŸAdmin defined shipping methods (e.g. Ground, Next Day, 2nd Day, Priority, etc ) ŸReal Time Shipping carriers can vary based on Domestic or International shipping address. ŸFilter Real Time Shipping Rates You Want To Allow ŸAdd Shipping & Handling Extra Fee To Orders ŸShipping Methods Verified Against User Addresses During Checkout (this avoids the ground shipping to Hawaii situations!) ŸShipping Tracking # s e -mailed to Customers ŸSupport for Download Products ŸSupport for No Shipping Required Products (e.g. services) ŸAllow Free shipping over $X for site ŸBatch Shipping Order Printing/Tracking Integration with UPS WorldShip and FedEx Shipping Mgr. ŸShipWire Interface Supported

6 ivend ecommerce - Feature List Sales, Marketing, Promotions & Coupons Sales ŸRelated Products (Alternate Products) ŸUpsell products ŸCall to Order (Phone Orders) ŸProduct Price can be hidden until product added to cart Product X requires Product Y ŸRecently viewed products ŸCustomers who bought X also bought Y ŸCustomer levels (Customer Group) supported ŸSpecial Pricing (Similar to one we have in SAP Business One) Product Management ŸCategories/Departments/Manufacturers Supported. ŸSupports cross-matrix of products mapping. ŸPaged browsing for categories and sections: Keeps page size small, and optimizes user experience. ŸFeatured Products ŸDisable buy buttons for specific products ŸSupport for 3 images sizes: icon, medium, large ŸImage watermarking ŸDonation Products (e.g. Customer Enters Price) ŸRestrict product quantities to preset values (e.g. 5, 10, 15, 20, 25, etc.) ŸEnforce product minimum order ŸShow inventory on hand status on product page to customer (optional) Marketing & Promotions ŸGift Card Support Ÿ ŸPhysical ŸCertificate ŸGift Registry ŸPeriod and volume discounts Ÿ Product To A Friend ŸCustomers can review & rate products ŸProfanity checking ŸUser Polls Coupons ŸProduct Specific Coupons (apply to only specified product) ŸCoupon discounts by amount or percent ŸCoupons can offer free shipping ŸCoupons can have expiration date. ŸCoupons can be marked as use once per customer, use once by only one customer, use N times, etc. ŸCoupons requires minimum order amount before they are valid ŸOptionally coupons can be attached to specific customer(s), product(s), category(s), manufacturer(s) etc. ŸRecurring products can have varying intervals (days, weeks, months, years) ŸDownloadable products supported with automatic to customer with download instructions ŸSupport for simple products (e.g. a book) or products with variants ŸProduct Descriptions can include HTML formatting ŸSupport for Kits ŸLimit orders to quantity on hand inventory, or allow customers to place orders for items out of stock. ŸCategory, Department, and Manufacturer names can be renamed (e.g. Baby Toys, Puzzles, Lego, whatever you need Business to Business (B2B) ivend ecommerce has out -of-the-box B2B feature set with enhanced features such as: ŸDiscreet pricing by customer group ŸThe ability to restrict visibility on product purchases ŸConfiguring Discounts ŸCreate Shipping tax and Coupon Rules ŸRe-order of Common Items ŸAbility to track shipments and view order history online ŸPurchase orders and MicroPay ease up invoic ing process for Bulk buyers

7 ivend ecommerce - Feature List Payment Gateways Supported Ÿ2checkout ŸAuthorize.net ŸBank Of America (via Cybersource) ŸBBS Netaxept ŸChase Paymentech Salem and Orbital (Certified) ŸCheckout By Amazon ŸCyberSource ŸeProcesssingNetwork ŸeWay (Australia) ŸeSELECT Plus (US, Moneris) ŸeSELECT Plus (Canada, Moneris) ŸGoogle Checkout ŸHSBC ŸiDeposit ŸInnovative Merchant Services (QuickBooks QBMS) ŸITransact ŸJetPay ŸMoneris eselect Plus (US) ŸMoneris eselect Plus (Canada) ŸMyECheck ŸNetBilling ŸOGONE Gateway (tier 2) ŸOGONE Gateway (tier 3) ŸPaymentech Salem and Orbital Certified (Now Chase Paymentech) ŸPayFuse ŸPayJunction ŸPayLeap ŸPayment Express ŸPayPal Payments: ŸPayPal (Standard) ŸPayPal Express Checkout ŸPayPal PayFlowPro ŸPayPal Website Payments Pro ŸPinnacle Payments ŸPlugNPay ŸProtX (U.K. Stores Only) ŸQuickBooks Merchant Services (Innovative) ŸQuickBooks Batch Mode, Non Real Time (Requires T-HUB Add-On from Atandra) ŸSage Pay Direct (formerly Protx) ŸSage Payment Systems ŸSecureNetV4 ŸSkipJack ŸSkrill (Moneybookers) PSP ŸTransaction Central Gateway Supported ŸUSA epay (certified) ŸVerisign Payflo PRO (Now PayPal Payflow PRO) ŸWorldPay Business ŸIntegrates with your own merchant account 50+ Payment Gateways for 70+ countries. Supported payment gateways:

8 Contact us: USA - New York Rockefeller Center, 7th Floor, 1230 Avenue of the Americas, New York NY USA T: F: E: [email protected] USA - Chicago The Merc, West Loop, 22nd Floor 30 South Wacker Drive Chicago, IL USA T: F: E: [email protected] USA - New Hampshire 264 South River Road, Suite 544, Bedford NH USA T: F: E: [email protected] Canada - Toronto 2425 Matheson Blvd. 8th Floor, Mississauga ON L4W 5K4 CANADA T: F: E: [email protected] Panama - Panama City World Trade Center, 53rd Street, Marbella, 1st Floor, Commercial Area, Panama City, P.O. Box T: F: E: [email protected] Mexico - Guadalajara Av. De las Américas 1545, Avenida Moctezuma 3515, Esq. Col. Providencia, Floor 21 Guadalajara, Jalisco. C.P T: F: E: [email protected] UK - London Lakeside House, 1 Furzeground Way, Stockley Park, Uxbridge UB11 1BD UNITED KINGDOM T: F: E: [email protected] India - New Delhi A-24/5, MCIE Mathura Road New Delhi India T: F: E: [email protected] India - New Delhi Level 2, Elegance, Mathura Road, Jasola, New Delhi INDIA M: E: [email protected] South East Asia- Singapore 20 Cecil Street, #14-01, Equity Plaza, Singapore, T: F: E: [email protected] Australia - Sydney Tower 2, Level 20, 201 Sussex Street, Sydney NSW 2000 AUSTRALIA T: F: E: [email protected] Australia - Melbourne Level 27, 525 Collins Street, Rialto South Tower, Melbourne 3000 AUSTRALIA T: F: E: [email protected] Australia - Perth Level 29, Forrest Centre, 221 St Georges Tce, Perth WA 6000 AUSTRALIA T: F: E: [email protected] CitiXsys. All Rights Reserved. SAP and SAP Business All-in-One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners. Image Source: Getty & Shutterstock Images.