Contents. peakwork The Player Hub Company. 4 Player-Hub technology cutting edge solution for the distribution travel products

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1 EN

2 peakwork The Company peakwork is the software specialist for the travel industry. The innovative and unique world-wide - technology has set new standards, resulting in higher quality, quantity, accuracy and speed in producing and selling travel products. Tour operators, service providers and retail sales channels benefit from an increase in conversions and turnover plus the overall user experience is also improved due to the flexibility and choice available to the front-end channels. peakwork has a young, dynamic team of travel professionals with years of experience in developing highly efficient software, providing real innovation and proven solutions to the industry. DRV GlobalTypes and the DRV Request Interface has been developed by peakwork on behalf of DRV (the German Travel Association) and is available to our international customers via peakwork technology. This enables all individual attributes relating to a hotel to be tagged using a DRV unique code and therefore unifying all attributes regardless of the supplier to a single standard. We work in partnership with our customers, providing tailored solutions to meet the requirements and expectations of today s travel consumers. Contents 4 - technology cutting edge solution for the distribution travel products 6 maximising capacity and improving quality in real time 7 Y- a new level of dynamic packaging 8 Store the fully compatible inventory system 10 customer specific, powerful and flexible 12 Travelviewer for travel agents and call centres 13 B- for the booking of offers held in the 13 D- for booking dynamic packages 14 EDF the component based data format specifically developed for the exchange of travel data 15 International customers and partners using peakwork technology

3 - technology cutting edge solution for the distribution of travel products peakwork s unique - technology is an innovative high performance solution for the production, distribution and sale of travel products.the solution is a - network, providing unbeatable advantages for tour operators, airlines, OTA s and ultimately the end consumer. The fundamental basis of the - concept is a unified data format called EDF enabling a finely tuned mapping of travel products, resulting in an overall increase in the quality, quantity and accuracy of data. Tour Operator website Tour Operator TO Brand 1 OTA website OTA website TO Brand 2 Inventory System Tour Operator Bed bank - Airline - Incoming Agency/DMC Booking B2C/B2B-frontend B2C/B2B Online consumers and travel agents when using this technology, are benefiting from the super-fast response times and a vast flexibility of options available to the search process. Individual search and booking solutions can be tailored to match specific markets and/or channels. All in all, - provides the highest standard of technology and flexibilty to meet todays customer requirements. Airlines Y- Calculation Bed bank Incoming Store Store Tour Operator - Bed bank - Incoming D- components from Y-bookings Travelviewer Peakwork B- Bookings Bed banks Airlines Incoming Agency Search Booking Production Distribution Booking Tour operators, hotels, bed banks, airlines and agencies are using the innovative peakwork to provide a comprehensively higher standard of travel product offers. All offers are held in the and are available in real time to directly match the requests from sales channels. Sales channels use the peakwork to retrieve travel product data in real time from the s. Travel offers directly relevant to search requests from the front end can be retrieved and displayed within seconds through peakwork standardised formats and interfaces. B- Travel products can be booked using the B-. The Booking provides seamless handling of transactions by means of a unified booking interface. Y- Store peakwork s Y- creates dynamic The peakwork Store is a hotel inventory system with a seamless link to other packages to directly match the requests from online consumers. In addition, the dynamic can include tour operators or for agents who need peakwork products. Store is ideal for 3rd party data sources into the mix, to manage inventory. to supplement existing flight and hotel content. Travelviewer Travelviewer is an easy to use interface for searching and viewing travel products held within the tour operators s. The Travelviewer interface has been designed with the travel agent and call centre in mind. D- Dynamically packaged offers from the Y- are split into the individual components and routed to the corresponding inventory system for booking. Data format EDF peakwork has developed EDF as a component based XML data format, specifically for the exchange of offer and product data between tour operators and distributors. 4 5

4 maximising capacity and improving quality in real time Y- a new level of dynamic packaging The peakwork mirrors the tour operator s inventory held in the CRS. All data from the inventory, current allotments to CRS control mechanisms can be mirrored in the. s can be configured for package, hotel only and flight only as well as for non-bookable content and extra services. Using the, travel offers are available to the market with increased speed and higher quality - all under tour operator control with no reliance on 3rd party hosted systems. The returns all price permutations, including all charges and deductions for children, seniors, honeymooners and any other discounts. Updating travel offers is immediate, easy and comprehensive due to the component based structure of the EDF data format. For example, flights may be changed and extra services can be integrated easily and quickly into a package product. EDF guarantees quantity, quality, accuracy and speed, in a way no other system can emulate. TO Brand 1 Inventory System Tour Operator Bed bank - Airline - Incoming Agency/DMC TO Brand 2 The Y- creates individually tailored dynamically packaged offers on the fly and provides an exact match to the customer s requirement in real time, within seconds of submitting the request. The peakwork Y- accesses data directly from many different suppliers including airlines, hotels, bed banks and combines them into a package to directly match the customer requirement. A calculation module calculates the price of the packaged product in real time, using the parameters set by the operator, to include the margins and rules specific to the different distribution channels. The Y- has clear benefits: Net prices are used as a basis for calculation. A calculation module is used to include mark-up and distribution rules. Additional product can be included to supplement your existing inventory, resulting in more sales and higher turnover. Y- Ihre Store benefits Vorteile im Überblick Increase sales by including 3 rd party product to complement your own Different calculation rules can be applied for different sales channels Calculations are based on net prices Higher data quantity, quality and accuracy combined with super-fast results = higher conversions Airlines Y- Calculation Bed bank Incoming Store Airline 1 Airline 2 Hotel 1 Hotel 2 6 7

5 Store the fully compatible inventory system Benefits for tour operators ALL available stock presented for sale! Benefits for airlines Maximise capacity on all flights! Comprehensive presentation of all Channel flights to individual distribution channels The peakwork Store manages hotel allotments and can be used as an alternative, or an addition to the existing tour operator system. The Store also provides the functionality to Store Ihre Store benefits Vorteile im Überblick State of the art tour operator system A available travel offers Complete control over data Full distribution management Increase sales by providing flights for dynamic packaging Immediate updates of allotments and prices in manage distribution channels, brands, transfers and currency exchange. Allotment bookings are recorded and managed in the Store and rules can be included to trigger allotment quota war- Fully optimised with the - network Accurate data and speedy upload Comprehensive representation of all product details Incremental updating of hotel and allotment data Detailed calculations, including charges and discounts Immediate feedback on market/consumer trends Accurate availability and pricing the sales channels Offers can be pulled from any airline into any tour operator Finely tuned allotment control on flight capacities nings when a pre-defined threshold is reached. Data held in the Store is in EDF, the same data format used to populate the, enabling seamless integration with the when updating hotel data and allotments. Benefits for hotels and bed banks More visibility and hotel room sales! Benefits for incoming agencies Every Detail makes a difference! All current contract offers (accommodation and All travel offers available in the room level) included Immediate product availability from all international Increase sales by providing hotel offers tour operators for dynamic packaging Use through any desired distribution channels Travel offers delivered to any distribution channel Short term changes to travel offers take Accurate availability and pricing immediate updating effect immediately Improved product awareness through increased distribution 8 9

6 customer specific, powerful and flexible Flexible front ends for individual search and booking solutions The peakwork provides up-to-date and high performance access to all travel offers held in the s. The offers returned by the web service can be displayed on specifically selected B2C and B2B frontends. The technology ensures the highest possible speed, quality, quantity and accuracy for retrieving data and presenting this to the sales channels. In addition, the provides extreme fine-grained filtering, allowing the option for searching on extra requirements such as room attributes, accommodation services, activities, interests and more. benefits High performance access to up-to-date travel offers Optimised sales control for tour operator frontends, travel agencies and online platforms Increased options on search and filtering Improved quality, quantity, accuracy and speed Directly match offers to customers requirement Tailor result sets individually to sales targets and target groups Customer friendly display options e. g. calendar matrix The EDF special data format ensures that all of the offer attributes are included and therefore made searchable. Customers only see the most up-to-date offers as requests from the are sent to all s in real time. Distribution channels can tailor front end designs and result listings to specific target groups. peakwork s - technology makes it easy to develop frontend search and booking solutions on web sites

7 Travelviewer for travel agents and call centres B- for the booking offers held in the D- for booking dynamic packages Travelviewer offers full access to package, hotel only, flight only and dynamically packaged travel products. Travelviewer is available as either a web application or a desktop application and has been configured to meet the requirements of travel agent/call centre staff. Travelviewer provides users with high speed access to the travel offers held in peakwork s. The easy to install application can be downloaded from Offers retrieved from s and displayed on the front end can be booked using the Booking. The B- has a booking interface connecting with different tour operator CRS s that can be used for price checks, availability checks, booking, modification of bookings and cancellations. Individual sales channels are authenticated by the allocated customer and office ID s, so bookings are routed to the correct tour operator system. This in turn, ensures the commercial terms agreed between supplier and sales channels are identified. The D- performs the booking of dynamically packaged products. The DP offer in the Y- is broken down into the individual components such as flight, hotel, transfer and booked using the supplied customer credentials. The D- takes into account the calculation parameters held in each individual Y- and pulls together the different booking components to complete the transactions with the relevant CRS s

8 EDF the component based data format specifically developed for the exchange of travel data A selection of our international customers and partners using peakwork technology peakwork has developed EDF as a component based XML data format, specifically for the exchange of offer and product data between tour operators and distributors. The EDF format guarantees quantity, quality, accuracy and speed whilst presenting the detailed and precise inclusion of all travel offer attributes. In addition to the detailed attribute inclusion, EDF also includes specific calculations to mirror exactly the rules applied within the tour operator system. EDF ensures travel products are delivered to distribution channels with the highest possible degree of accuracy, detail and quality. EDF benefits Optimised data delivery Improved quality and quantity Higher accuracy and speed Full products data included Delta file updates for immediate modification on selected product EDF is used to populate the s and the data delivery consists of the product components together with compound rules, meaning offers and offer combinations can be calculated in real time. EDF updates can be sent either as complete data delivery or as a delta delivery for updating existing products

9 Germany peakwork AG Flinger Straße Düsseldorf T +49 (0) F +49 (0) [email protected] United Kingdom peakwork Ltd 40 Commerce Road, Tyndall Court, Lynch Wood Peterborough, PE2 6LR T +44 (0) [email protected]