Citrix XenApp 6.5 Administration 1Y0-A20 Exam

Transcription

1 Citrix XenApp 6.5 Administration 1Y0-A20 Exam Preparation Guide November 2011 Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

2 Notice Citrix Systems, Inc. (Citrix) makes no representations or warranties with respect to the content or use of this publication. Citrix specifically disclaims any expressed or implied warranties, merchantability, or fitness for any particular purpose. Citrix reserves the right to make any changes in specifications and other information contained in this publication without prior notice and without obligation to notify any person or entity of such revisions or changes. Copyright 2011 Citrix Systems, Inc. All Rights Reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser s personal use, without express written permission of: Citrix Systems, Inc. 851 W. Cypress Creek Road Ft. Lauderdale, FL Marks The following marks are service marks, trademarks or registered trademarks of their respective owners in the United States and other countries. Mark Adobe, Reader, Acrobat, Flash, Macromedia iphone, ipad, Mac, OS X Citrix, Citrix XenApp, Citrix Secure Gateway, Citrix Access Gateway, Citrix Online Plug-in, Citrix Offline Plug-in, Merchandising Server, Client for Java, Citrix Offline Plug-in, Citrix Receiver, HDX, ICA, MyCitrix, Citrix Provisioning Services, XenDesktop, XenServer, Citrix Desktop Receiver, Citrix Receiver IBM, DB2 Active Directory, Microsoft, Microsoft Internet Explorer, Access, Excel, Outlook, Word, PowerPoint, Office, SQL Server, SQL Express, Windows, Windows Server, Windows Mobile, Windows 7, Windows XP, Visual J#, SharePoint, Windows Vista, Remote Desktop Services, Windows PowerShell, Windows Media Oracle Java UNIX Owner Adobe Systems, Inc. Apple, Inc. Citrix Systems, Inc. International Business Machines, Inc. Microsoft Corporation Oracle Corporation Sun Microsystems, Inc. The Open Group Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

3 Disclaimer Author Item Development Team Subject Matter Experts This exam preparation guide is designed to provide candidates with necessary information about the exam including listing study resources and samples which enable candidates to assess the types of questions that may be asked during the Citrix certification beta exam. Please be aware that the content of this guide in no way ensures a passing score on the certification exam. Lourdes Soler, Senior Exam Project Manager, Citrix Systems, Inc. Allen Furmanski, Senior Readiness Specialist, Citrix Systems, Inc. Carl Webster, Independent Consultant, Carl Webster Consulting Guillermo Torres, Senior Virtualization Architect, Knowlity Corporation Jared Hoover, Citrix Engineer, Lancaster General Hospital Jeff Rohrer, Owner, Citrixxperience.com Kai Guettner, Sr Systems Engineer, Citrix Lead, ProSys Info Systems, Norcross GA Mark Price, Director of IT Infrastructure Services, Romano s Macaroni Grill Neil Spellings, Independent Virtualization Consultant, neil.spellings.net Thomas Daugaard, System Engineer, Axcess A/S Karla Stagray, Senior Curriculum Specialist, Citrix Systems, Inc. Allen Furmanski, Senior Readiness Specialist, Citrix Systems, Inc. Andrea Rutherfoord, Lead Technical Writer, Citrix Systems, Inc. Ann Harmison, Senior Technical Writer, Citrix Systems, Inc. Arnd Kagelmacher, Arnd Kagelmacher IT-Training & Consulting Blaise Cacciola, Principal Technical Writer, Citrix Systems, Inc. Brian Pfister, Dev Manager, Desktops & Apps Group, Citrix Systems, Inc. Brian Sheppard, Lead Software Test Engineer, Citrix Systems, Inc. Fred Liu, Software Engineer, Citrix Systems, Inc. Hariprasad S. Chowlur, Manager, Software Development, Citrix Systems, Inc. Jenny Berger, Senior Technical Writer, Citrix Systems, Inc. Karla Stagray, Senior Curriculum Specialist, Citrix Systems, Inc. Leo Singleton, Senior Software Development Engineer, Citrix Systems, Inc. Narender Muthyala, Principal Technical Relationship Manager, Citrix Systems, Inc. Ramesh Krishnaram, Lead Software Test Engineer, Citrix Systems, Inc. Robert Morris, Consultant and Citrix Certified Master Instructor, Advantec Global Services, Inc. Ruben Centeno, Technical Relationship Manager, Citrix Systems, Inc. Samir Tocchetto, Citrix Architect, IBM Scott Novack, Senior Software Development Engineer, Citrix Systems, Inc. Shane Broomhall, Lead Technical Trainer APAC Readiness, Citrix Systems, Inc. Simon Qiu, Senior Readiness Specialist, Citrix Systems, Inc. Stacy Scott, Senior Manager, WW Technical Readiness, Citrix Systems, Inc. Stephane Thirion, CTO / IT Architect, Activlan Thomas Bianchi, Technical Support Engineer, Frontline, Citrix Systems, Inc. Venu Gopal Nathani, Senior Software Engineer, Citrix Systems, Inc. Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

4 Table of Contents Citrix XenApp 6.5 Administration... i 1Y0-A20 Exam... i 1 The Exam Purpose of the Preparation Guide and Exam Beta Testing an Exam Number of Questions Passing Score Time Limit Registration and Administration Certification Tracks Citrix Exam Retake Policies Commenting During Live Exam The Intended Audience Intended Audience Defining the Role being Tested Preparatory Recommendations for the Exam Introduction Recommended Knowledge and Skills Recommended Product Experience Recommended Course Exam Sections and Weights Introduction Section Titles and Weights How Section Weights Relate to Questions on the Exam Exam Objectives and Resources for the Exam Introduction Resources Used to Develop the Exam Exam Objectives Appendix: Practice Citrix Education 2011 Citrix Systems, Inc. All rights reserved.

5 1 The Exam 1.1 Purpose of the Preparation Guide and Exam This guide provides a list of objectives and resources that will help candidates prepare for items on the 1Y0-A20 Citrix XenApp 6.5 Administration exam. Candidates should read this guide carefully before attempting this exam. The A20 exam was written to certify that candidates at least had the minimum knowledge required by employers to perform the job of an administrator. By passing this exam, candidates can show they have at least the basic knowledge needed for installation, administration, support, and troubleshooting of enterprise environments of Citrix XenApp 6.5 running on Windows Server 2008 R2. However, to perform the job effectively, candidates should also ensure that they have sufficient hands-on experience. This exam does not test knowledge needed to perform server maintenance, advanced configurations, or advanced troubleshooting. It also does not test on features included in Citrix XenApp Platinum edition. 1.2 Beta Testing an Exam Citrix Education regularly beta tests the content of all high stakes certification exams. Once the questions are developed for an exam, Citrix Education releases them in a beta exam for FREE. Beta exams count toward Citrix Certification but candidates are only allowed to take them once. The Citrix XenApp 6.5 Administration (A20) exam was beta-tested from September 9-October 7, A total of 120 candidates (38% from the Americas, 57% from EMEA, and 5% from APAC) took it and also completed a survey to determine how much experience they had with XenApp 6.5. A professional then analyzed the exam and survey results to determine which questions should be kept in the final versions of the exam. This analysis provided the basis for a recommended passing score and time limits for the exam. Once the passing score was determined, beta candidates who obtained that score or higher, received a passing result on the exam. If you are interested in participating in future beta exams, please visit the Citrix Education SME Hub to create a profile and indicate that you are interested in taking beta exams. 1.3 Number of Questions The A20 exam is a 68-question exam written in English. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 2

6 1.4 Passing Score The passing score for this exam is 61%. 1.5 Time Limit Type of Candidate Time Limits Allowed Notes Native English 90 minutes Speakers Non-native English speakers who take exam in countries where English is a foreign language 90 minutes +30 minutes (time extension) Non-native English speakers who take exam in countries where English is NOT a foreign language 90 minutes +30 minutes Time extension granted automatically Must call Pearson VUE or register in person to explicitly request the time extension A $7 USD surcharge will be added to phone registrations. 1.6 Registration and Administration This exam is administered at Pearson VUE testing centers worldwide. To learn more about the rules and process of taking an exam, please visit the exam page on our website. Worldwide, visit the Pearson VUE website ( to locate a testing center in your area and register for an exam. To register in the United States and Canada, you may also register in person at any Pearson VUE testing center or call Note: A $7 USD surcharge will be added to phone registrations. 1.7 Certification Tracks The A20 exam is a requirement for the Citrix Certified Administrator (CCA) in XenApp 6 track. This exam may also fulfill requirements for advanced certification tracks. For the most up-to-date certification information visit Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 3

7 1.8 Citrix Exam Retake Policies If a candidate fails an exam on the first attempt, he or she must wait 24 hours from their original appointment time before they can register to retake the exam. If a candidate fails on a second attempt, and any attempt thereafter, he or she must wait 14 calendar days after a failed attempt to retake the exam. Beta exams may only be taken once. Citrix Education monitors retake activity for breaches of this policy. Breach of this policy can result in sanctions up to and including a temporary ban from taking Citrix exams and/or decertification. To learn more about the Citrix Education Exam policies, see this page on the Citrix Education website. All candidates of Citrix Certifications must agree and be bound to the Citrix Candidate Conduct Policy. For the most current copy of this policy please visit the candidate conduct page on the Citrix Training website. 1.9 Commenting During Live Exam Citrix Education is committed to continually monitoring and updating our exams as needed. As a practice, Citrix Education regularly reviews and revises exams even after closing the beta period. Comments typed into the exam interface during an exam are considered when making decisions about revising questions. Candidates are encouraged to use the commenting feature to provide feedback to Citrix Education. However, candidates should be mindful of the time used to provide comments on an exam as it will be subtracted from the allocated time of the test. Candidates can refer to the time clock at any time to view and be cognizant of the test time remaining. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 4

8 2 The Intended Audience 2.1 Intended Audience The A20 exam is focused on those topics that were most important to those who perform the role of a Citrix administrator. Citrix Education selected these topics based on feedback from subject matter experts (SMEs) who perform this role in the field. Those who serve as administrators may hold various job titles such as: Systems Administrator Sales/System Engineer (SE) Technical Support Staff Systems Integrator Citrix Certified Instructor (CCI) Infrastructure Architect Citrix Consultant 2.2 Defining the Role being Tested Field experts discussed the duties of the administrator role during a job task analysis workshop (JTA). Depending on the job title, individuals in this role could have different responsibilities. The experts who participated in the JTA, arrived at a consensus on which tasks were the most important for administrators and selected those as objectives for this test. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 5

9 3 Preparatory Recommendations for the Exam 3.1 Introduction Citrix Education recommends that prior to taking this exam candidates have the knowledge, skills and abilities required to install, administer and support an enterprise environment that contains a server farm running Citrix XenApp 6.5 on Windows Server 2008 R Recommended Knowledge and Skills Specifically, candidates should have the following knowledge and skills prior to taking this exam: Experience with Microsoft Windows Server 2008 R2 including but not limited to: Configuring operating system options Understanding Terminal Services policies and profiles Using Active Directory Creating users/managing permissions and administrator rights Creating and modifying Active Directory group policies Understanding the various roles of a Windows server Experience with and knowledge of system administration skills, including but not limited to: Understanding of: How data is transferred across a network Firewall concepts administration and account creation Creating shares and giving access to shared folders/files Understanding basic database terminology and requirements 3.3 Recommended Product Experience We recommend that candidates have about six months of experience with the following tasks in a XenApp 6.5 environment: Installing and managing a XenApp Configuring XenApp sessions Configuring XenApp policies Publishing applications and content Monitoring and managing performance and load Configuring printing Enabling and securing web access to published applications and content Troubleshooting Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 6

10 3.4 Recommended Course Citrix Education recommends that candidates have hands-on experience with XenApp 6.5 prior to taking this exam. One of the best ways to do this is by taking formal Citrix training courses. The following courses provide basic training on administrative tasks. CXA 206-1: Citrix XenApp 6.5: Administration ( instructor-led training course or self-study) CXA-102-1W Citrix XenApp 6.5 Overview (self-paced online training course) As with all Citrix exams, it is recommended that candidates get hands-on experience by working directly with the products covered on the exam. This includes setting up a XenApp 6.5 environment with at least one farm, multiple published applications, at least one Web Interface site, and using Access Gateway for some access scenarios. While this hands-on experience can be done on the job, Citrix Education official courses offer a safe and robust environment to learn these tasks. Thus they are one of the best ways to prepare for the exam. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 7

11 4 Exam Sections and Weights 4.1 Introduction 4.2 Section Titles and Weights The 1Y0-A20 exam is divided into ten (10) sections. Each section of the exam is weighted as follows, totaling 100%. Section Weight Understanding the Citrix Architecture 10% Licensing and Installing XenApp 5% Configuring XenApp Sessions 12% Configuring XenApp Policies 10% Publishing Applications and Content 12% Using Commands, Reports, Profiles, and Delegation 7% Monitoring and Managing Performance and Load 10% Configuring Printing 9% Enabling and Securing Web Access to Published 12% Applications and Content Troubleshooting 13% Total 100% 4.3 How Section Weights Relate to Questions on the Exam The section weights included in this guide are intended to help you in understanding how much of the exam is devoted to the topics listed. In fact, the percentages directly map to the number of questions on the exam. For example, if an exam has 60 questions, and Section 1 is weighted at 50%, then 30 of the questions on the exam will relate to Section 1 (60*50% = 30). Please be warned that section weights are NOT used to calculate your score. Scoring is far more complicated as exam questions may be given different weights based on their overall importance. Because some questions may have different point values assigned to them, section weights and exam scores do not always have a one to one correlation. For more information on how scoring works in Citrix exams read the blog The Scoring Secrets for Citrix Exams - Divulged. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 8

12 5 Exam Objectives and Resources for the Exam 5.1 Introduction All the questions on this exam were developed based on objectives. Exam objectives are used to focus the test on the most important concepts. The exam objectives in this test are based on the feedback provided by field experts who perform the duties of a XenApp administrator on the job. Exam objectives can be found in section 5.3. In this guide we list all of the exam objectives and provide you with suggested reading material to help prepare for the test. In some cases, the objectives require that candidates have field experience including hands-on experience installing, administering, supporting and troubleshooting Citrix XenApp 6.5 in enterprise environments. By obtaining this experience, candidates are more likely to pass this exam. 5.2 Resources Used to Develop the Exam The following resources were used to develop this exam: Resource How to Obtain* Citrix Knowledge Base Articles: Knowledge Base articles IMA and Zone Data Collector Communication are available at: (CTX112525) Supported Databases for Citrix Products (CTX114501) Case Study: SSL Relay with Session Reliability (CTX128705) Explaining ICA Session Reliability, Common Gateway Protocol, on TCP Port 2598 (CTX104147) How to Install a Citrix License on a Citrix License Server (CTX114695) How To Configure Access Gateway Enterprise Edition for Use with iphone, ipad, and Android Devices (CTX125652) Citrix edocs: Preparing for XenApp 6 Imaging and Provisioning Planning the XenApp Data Store Using Worker Groups for Enhanced Resource Access Planning for Data Collectors Enhancing the User Experience with HDX Configuring HDX MediaStream for Flash on the User Device System Requirements for Application Streaming edoc articles are available at: /proddocs/topic/infocent er/ic-how-to-use.html Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 9

13 System Requirements for Merchandising Server 2.1 Web Plug-in Overview Session Linger Monitoring Server Performance with Health Monitoring & Recovery Multimedia Conferencing with HDX RealTime Applying Policies Maintaining the Local Host Cache Creating a Profile and Its Initial Target to Allow Users to Update Applications To Select a Streaming Delivery Method (Application Streaming) Evaluating Application Delivery Methods Delegating Tasks to Custom Administrators XenApp 6 Migration Tool To Configure Zones and Back-up Data Collectors (Maintaining Server Farms) To Configure Gateway Settings (Web Interface 5.2) Configuring Workspace Control Enabling SafeWord Authentication on Microsoft Internet Information Services Specifying Advanced Server Settings (Web Interface 5.4) To Configure Password Settings for Prompt Authentication (Web Interface 5.4) To Use Domain-based Authentication (Web Interface 5.4) *Links are subject to change Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 10

14 5.3 Exam Objectives For all sections, some hands-on experience administering a Citrix XenApp 6.5 Enterprise Edition implementation is recommended. In particular, candidates should have hands-on experience: Installing and licensing XenApp 6.5 in a multi-server environment Configuring XenApp Web and XenApp Services web sites to deliver published resources to internal users Publishing installed applications and profiling and publishing streaming applications Configuring and filtering policies using the Delivery Services Console Configuring HDX technologies Creating and applying load evaluators to servers and applications Installing the various plugins and configuring Citrix Merchandising Server and Citrix Receiver to deliver them Configuring basic printing policies Configuring basic XenApp security solutions Configuring Health Monitoring and Recovery and monitor license usage Troubleshooting common issues related to IMA, load balancing, user connectivity, client performance, Web Interface and printing Section Understanding the Citrix Architecture Licensing and Installing XenApp Objectives Given stated requirements, identify the steps to create and elect a dedicated controller. Recommend the type of data store to use to meet given requirements. Identify the appropriate service(s) to enable and protocol(s) and/or port number(s) to use, given a description of an environment. Determine when it is appropriate to configure worker groups. Given a description of the Web Interface architecture in a specific environment, recommend or justify a location for the Web Interface. Given a list of installation methods and a description of an environment that is using the XenApp Server Role Manager for installation, identify the most appropriate way to complete the installation to meet the needs of the environment. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 11

15 Based on stated requirements, determine when it is appropriate to make a server a controller or a worker. Identify the steps to license a given XenApp farm. Configuring XenApp Sessions Configuring XenApp Policies Identify the steps to configure HDX technologies to meet the requirements of a given scenario. Given a description of an environment, identify the differences of client side and server side rendering. Recommend which plug-ins to implement on endpoint devices to meet given requirements. Identify the most appropriate method to deliver a specific client plug-in to meet given requirements. Anticipate what will happen when smooth roaming is enabled. Given a scenario describing an issue with session sharing, identify possible causes. Given a scenario depicting the need for users to reconnect to disconnected sessions, determine how to configure Logon Control to meet this requirement. Determine when it is appropriate to configure Session Linger. Determine how to ascertain the resultant policy behavior for a specific user or user group. Select the appropriate steps to configure Health Monitoring and Recovery to meet specified requirements. Identify the steps to configure HDX optimization setting(s) to meet specified requirements. Given a scenario, determine when to configure a policy to randomize server reboots and disable logons for a period of time. Determine the appropriate policy type to create and identify how to filter that policy to meet specified requirements. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 12

16 Publishing Applications and Content Using Commands, Reports, Profiles, and Delegation Monitoring and Managing Performance and Load Configuring Printing Identify the steps required to use a specific application delivery method for a given requirement. Determine how to profile a package, including linking profiles. Based on a scenario, identify how to publish an installed application. Given a scenario, determine how to publish a streaming application to a client. Given a scenario and list of requirements, determine how to publish a streaming application. Based on a scenario, determine when to configure host (server) to client and client to host (server) content re-direction. Given a scenario and/or requirements, determine how to configure delegated administrator accounts. Given a scenario, specify how to configure configuration logging or access log configuration changes. Given a scenario, identify which command to use to provide the information the administrator needs. Based on a scenario, identify which type of profile to implement. Given a scenario, determine when to use default, advanced or custom load evaluator. Given a scenario, specify when to assign a load evaluator to an application or server using worker groups. Specify when to configure load balancing policies to meet the requirements of a given scenario. Based on a scenario, determine which printer driver to use. Based on requirements, identify the steps to implement the session printers policy. Specify how to install and add printer drivers to meet given requirements. Determine how to configure printing policies to meet the requirements of a given scenario. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 13

17 Enabling and Securing Web Access to Published Applications and Content Troubleshooting Determine the appropriate failover options to configure within the Web Interface console to meet requirements. Determine how to configure secure access based on stated requirements. Recommend which type of Web Interface site to configure to meet requirements. Identify which configurations are needed in Web Interface sites to meet requirements. Identify the steps to configure one Web Interface to work with multiple farms. Identify when to add multiple farms to a Web Interface configuration. Determine how to configure authentication for Web Interface. Select acceptable steps to troubleshoot issues related to IMA. Given a scenario describing a load balancing issue, identify a possible cause of the issue. Identify how to troubleshoot both Citrix and Microsoft licensing issue. Given a scenario, select the steps to resolve a given session issue. Given a scenario describing a Web Interface issue, select the steps to troubleshoot the issue. Given a scenario describing a common print issue, select the steps to troubleshoot the issue. Given a scenario describing an issue with client performance, identify the steps to troubleshoot the issue. Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 14

18 6 Appendix: Practice Question 1 An administrator needs to make a new XenApp server available as a backup data collector in the default zone. Which two steps must the administrator take after installing XenApp on the new server? (Choose two.) A. Enable the Session-host mode only. B. Enable the Controller and Session-host modes. C. Configure the election preference of the server in the default zone as Preferred. D. Configure the election preference of the server in the default zone as Most Preferred. Answer: B & C Objective: Given stated requirements, identify the steps to create and elect a dedicated controller. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Install and Configure> Preparing to Install and Configure XenApp XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Maintaining Servers Farms> Managing Farm Infrastructure> To configure zones and back-up data collectors Question 2 Scenario: The CEO uses a Windows PC at work and a Macintosh computer at home. Locally defined printers are available on both the PC and the Macintosh. The CEO works in a XenApp session all day and later reconnects from home. Which printer(s) will be available to the CEO at home? A. All client printers B. The local client printer on the Macintosh at home C. The local client printer from the Windows machine at work D. The default printer manually selected when reconnecting to the session Answer: B Objective: Anticipate what will happen when smooth roaming is enabled. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Configuring Printing and Maintaining XenApp Printing> Configuring Printers for Mobile Workers Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 15

19 Question 3 Scenario: An administrator manages a nine server farm that must be available to users 24 hours a day, seven days a week. The servers currently reside in three worker groups. The administrator wants to restart the servers, but does NOT want to impact the users. How can the administrator best meet these requirements? A. Create a PowerShell script and run it during off-peak hours. B. Configure multiple reboot policies and apply them to the worker groups. C. Enable the Health Monitoring and Recovery policy and apply it to the worker groups. D. Configure the Power and Capacity Management policies and apply them to the worker groups. Answer: B Objective: Given a scenario, determine when to configure a policy to randomize server reboots and disable logons for a period of time. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Policy Settings Reference> Server Policy Settings> Reboot Behavior Policy Settings XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Working with Citrix Policies> Applying Citrix Policies Question 4 Scenario: A Citrix administrator manages a single XenApp server. Only one application is installed on the server and all users connect to the published desktop on the server. Security requirements specify that no user settings should be saved when users log off. Based on this requirement, which type of profile should the administrator implement? A. Local B. Dynamic C. Roaming D. Mandatory Answer: D Objective: Based on a scenario, identify which type of profile to implement. Source: CTX Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 16

20 Question 5 Scenario: There are 20 servers in a server farm, and each server has the same hardware specifications. The administrator wants to load balance the sessions in the farm based on: 80% CPU utilization 80% memory usage 150 page swaps per second In order to meet these requirements, the administrator should. (Choose the correct option to complete the sentence.) A. assign a custom load evaluator B. assign the default load evaluator C. configure server session settings D. assign the advanced load evaluator E. configure preferential load balancing Answer: A Objective: Given a scenario, determine when to use default, advanced or custom load evaluator. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Manage Server and Resource Loads Question 6 Scenario: Due to the population of tables in the configuration logging database, it is necessary to clear the entries. For security reasons, NOT all administrators will be allowed access to clearing the log. Based on Citrix best practices, which action must an administrator take to grant access to clearing logs? A. Enable IMA encryption on the primary data collector. B. Enable IMA encryption on the configuration logging database. C. Require administrators to enter database credentials before clearing the log. D. Grant database owner rights to all administrators with access to the configuration logging database. Answer: C Objective: Given a scenario, specify how to configure configuration logging or access log configuration changes. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Securing Server Farms> Logging Administrative Changes to a XenApp Farm Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 17

21 Question 7 Scenario: An administrator needs to allocate some backup server capacity for use in case of an emergency or capacity issue with the production servers. The backup servers should automatically be utilized when needed without administrator intervention. Which two steps should the administrator take to achieve this? (Choose two.) A. Create a load balancing policy. B. Remove the backup servers from the farm. C. Create one worker group containing the backup servers. D. Stop publishing the applications from the backup servers. E. Create two worker groups: one for the production servers, the other for backup servers. Answers: A and E Objective: Determine how to configure load balancing policies to meet the requirements of a given scenario. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Maintaining Server Farms> Using Worker Groups for Enhanced Resource Access Question 8 Scenario: A Citrix administrator needs to assign network printers to users based on the floor at headquarters from which they connect. Each user has an assigned desk on a specific floor, but users frequently have meetings on different floors and reconnect to their Citrix XenApp sessions. In each unique building, the client names start with the same three letters and each floor is on its own subnet. Which type of policy filter is appropriate for this situation? A. User B. Client Name C. Client IP address D. Client Computer s OU Answer: C Objective: Given specific requirements, identify the most appropriate way to configure session printing. Source: Citrix edocs XenApp> XenApp 6.5 for Windows Server 2008 R2> Manage> Configuring and Maintaining XenApp Printing Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 18

22 Question 9 Users are complaining that their Web Interface connection keeps disconnecting them every 30 minutes. What can the administrator do to address this issue? A. Configure Session Linger. B. Enable Session Reliability. C. Increase the timeout value. D. Enable Workspace Control. Answer: C Objective: Identify which configurations are needed in Web Interface sites to meet requirements. Source: Citrix edocs Technologies> Web Interface> Web Interface 5.4> Web Interface Administration> Managing Session Preferences Question 10 Scenario: An administrator installed a XenApp 6.5 server in a new farm as a proof-of-concept (POC). The administrator continues to get Citrix license error messages even after directing the new server to the existing Citrix license server. Which three troubleshooting steps can the administrator take to resolve the issue? (Choose three.) A. Ensure the XenApp 6.5 server can join the existing farm. B. Download the latest license file from the MyCitrix.com portal. C. Check the Subscription Advantage date in the Citrix license file. D. Upgrade the existing Citrix license server to the latest version and check that it is accessible. E. Set the product edition and model on the XenApp 6.5 server to match the version in the Citrix license file. Answers: C, D and E Objective: Identify how to troubleshoot both Citrix and Microsoft licensing issue. Source: Citrix edocs Technologies> Licensing Your Product> Citrix Licensing 11.9> About this Release Citrix Education 2011 Citrix Systems, Inc. All rights reserved. 19