Solutions for growing your business

Transcription

1 Solutions for growing your business An Authorised Financial Services Provider COMMERCIAL BANKING

2 Your People Personal Business Banking Your Family Your Business You At First National Bank we are here to help you when your business needs us most and we have solutions to meet your unique needs. We ensure that we understand your business fully to be able to tailor ongoing solutions for your unique business needs.

3 If you need more detailed information on any aspect of managing your business, please: - Arrange to see your Relationship Manager - Contact us on ; or - Visit How can we help you? At First National Bank, we are here to help you grow by solving your business and personal needs: - Easy interaction with FNB 1 - Rewarding you 5 - Making and receiving payments 9 - Appropriate finance to grow your business 13 - Making your surplus cash work harder for you 19 - Insuring your business against risks 21 - Conducting your business internationally 25 - Solutions for your business and its employees 29 - Specialist solutions 31 - Solutions for you and your family 33 - How to apply for our solutions 36 - Important additional information 37

4 Easy Interaction with FNB At FNB Commercial Banking we believe that you are your business, and we know how precious your time is This is why we provide you with a consistent point of contact for all your business and personal banking needs. Your Relationship Manager, supported by an analyst and a team of product specialists, ensures that we understand your needs and provides an appropriate solution for you, the Business Owner. Because your time is precious, we let you choose when and how you wish to interact with us. You can interact with us face-to-face by: - Contacting your Relationship Manager, who can arrange to meet you at your convenience or just as easily, provide you with assistance over the phone. - Going into one of our branches countrywide (we have over 600 branches) during normal banking hours and our branch staff can address your needs. Or, you can do your banking electronically by: - Accessing and managing your accounts through FNB Internet Banking*, which is provided FREE of subscription fees. - Our Business Internet Solution* is easy to use, secure and has state of the art technology that enables you to transact securely anytime from wherever you are. You can easily and conveniently perform all your non-cash related banking, including viewing your balance and transaction history, transferring funds and paying your creditors and salaries. Its cutting edge security allows multiple users with different levels of access to transact, and dual authorisations cater for more than one individual to authorise transactions. - Our automated Payments and Collections System (PACS)* is suited to customers who require high volumes of payments or collections. PACS validates the banking details of your creditors and debtors before processing transactions and then generates a report on any unsuccessful transactions directly to your PC for your immediate action. 1

5 - Our Corporate Access Management Systems (CAMS)* provides you access to our mainframe, giving your business improved cash management benefits. CAMS allows you to download and view your bank statements so that you can monitor your cash flow position. You can also use CAMS to transfer funds within your own group of FNB accounts and to perform third party payments. - If you regularly need to make cross border payments, and your foreign exchange turnover exceeds R5m per annum, we can provide you with eforex*. This is an online foreign exchange dealing and payment system that offers you real time access to currency exchange. - FNB Telephone Banking* is available at NO MONTHLY SUBSCRIPTION FEE - 24 hours a day, 365 days a year. You can choose to manage any of your daily banking needs and transactions with a self-service option or through a telephonic consultant. - incontact-pro* is an innovative, FREE messaging service, specially designed for businesses, that enables you to stay 'incontact' with your business's financial transactions as they occur. Receive real time confirmation via cellphone or of financial transactions on all your business accounts. You will receive confirmation of all purchases, withdrawals, transfers and payments on your FNB accounts and will be able to view your available balances after any payments. You will also receive a notification when your FNB Internet Banking profile has been accessed. incontact-pro allows you to select multiple recipients (3 different cellular numbers and/or addresses per account) and identify your depositors by receiving a reference description for deposits into your FNB Business Cheque Account. You will also receive notification of unpaid (unsuccessful) transactions to help you manage your cash flow more efficiently. - You can make payments, deposit and withdraw money or check your balance at one of our FNB ATMs* (we have over ATMs countrywide) 24 hours a day. - FNB Mini ATMs* provide businesses, situated in rural or under-serviced areas, with the chance to earn rebates on transactions and the opportunity to reduce cash deposit fees. To ease your interaction with FNB, we have picked a list of business solutions that are essential to help you grow your business. These solutions* are: - FNB Personal Cheque Account - FNB Business Cheque Account and linked Debit Card - FNB Internet Banking / Business Internet Solutions - FNB Speedpoint - Business Credit Cards - Commercial Property Finance - 32-day Interest Plus Account - FNB International Banking (for inward and outward electronic payments) - FirstLink Insurance - OUTsurance Remember that the ATMs, Internet and Telephone Banking offer you more cost-effective banking facilities than branches. * Terms and conditions apply 3

6 Rewarding You At FNB Commercial Banking we value your business as much as you do That is why we are now rewarding our business customers with ebucks. ebucks for Business* is an extension to South Africa's well-known and highly regarded consumer rewards programme. It is the first of its kind in the business market and is based on the award-winning ebucks formula. As a member of ebucks for Business, your company can earn ebucks rewards by simply using selected FNB business products and services. These ebucks can then be spent on the vast array of great offerings available in the ebucks Shop, in retail partner stores, or from ebucks Online Shopping Partners. How does my business earn ebucks? The first step is to make sure your company is registered for the ebucks for Business programme. Once that is done, you need to take up and use any one of the following FirstRand business solutions: - FNB Business Cheque Account - FNB Business Credit Card - FirstLink Insurance - OUTsurance for Business Each of these solutions has its own set of qualifying criteria and earn rules. For more information and to see if your business qualifies, please consult the ebucks website on 5

7 Multiply your ebucks earn on your FNB Business Cheque Account To accompany the launch of ebucks for Business, FNB is introducing an Earn Multiplier. The Multiplier allows businesses that hold FNB Business Cheque Accounts as well as two or more active products from the list of product categories below, to multiply their monthly Cheque Account ebucks earn. - Business Loans - Commercial Property Finance - Forex - Merchant Acquiring - WesBank * Only one product per category applies. The extent to which your business multiplies its ebucks earn will depend on how many additional active products your business utilises during each month of the promotional period. Products Cheque Account plus: Cheque account earn bonus - 2 active products 50% - 3 active products 75% - 4 or more active products 100% For example, if your business currently holds an FNB Business Cheque Account and, during the promotional period, actively makes use of a Business Loans product as well as WesBank vehicle finance, we ll give you an additional 50% on your FNB Cheque Account ebucks earn for that month. Similarly, if your business were also to take up a product from a fourth product category e.g. Forex in the same month during the promotional period, your FNB Business Multi-Product Bonus would equal 75% of your FNB Business Cheque Account earn for that month. Enjoy more rewards for your business by entrusting your banking to FNB and being a member of ebucks for Business. * Terms and conditions apply 7

8 Making and receiving payments At FNB Commercial Banking we know that businesses need to make, receive and track their payments with ease and very little hassle That is why we offer payment solutions that give you the ability to transact where and how it is convenient for you. The FNB Business Current Account* is a versatile, hassle free option that allows you to perform all your daily transactions using: - Cheques* to tender in payment (by delivery or by depositing into a bank account) or to withdraw cash. - Your account statements* to help you keep track of your account in an easy-to-read format with summaries and other information to help you maintain better control. You can have your statements collected, posted or even ed to you. Our service which lets you receive your statements within two days and you can select up to two other people to receive copies. This form of statement is accepted by SARS as a VAT or tax invoice. FNB Internet Banking options also provide various statement download facilities. - Business Debit Cards* to make purchases or to withdraw cash. You can have delegate signing powers on your accounts and empower your staff to make business purchases and/or do cash withdrawals, in a controlled and more secure manner. Our Business Debit Cards also help you to: - Stay in control of your business's finances, as you can select the card limits, monitor transactions with incontact-pro and account for each card separately from your FNB Business Current Account statements. - Control your employees' spending, as Business VISA Electron Debit Cards cannot be used to spend more money than is available in your account. If more than PIN-based Business VISA Electron Debit Cards are needed, you can apply for signature-based Business VISA Gold Cheque Cards or, alternatively, Business Petrol Cards for motor vehicle related expenses. - Make purchases at any retailer or supplier displaying the VISA or VISA Electron sign, anywhere in the world. Your Business Petrol Cards can be used to pay for fuel, lubricants and other motoring expenses within the borders of South Africa. 9

9 Changing to an FNB Business Cheque Account has never been easier. Our dedicated team will help you switch your debit orders for FREE* to your new FNB Business Cheque Account. Our professional consultants will keep you regularly updated on the progress, and will confirm when your debit orders have been successfully transferred. Internet Banking and Telephone Banking* for electronic payments to third parties and transfers between your accounts. These options allow real time money management, as you can transact at any time of day or night and control the timing of these transactions. Access cash* using Debit Cards, via ATMs, cheques, over-the-counter or from your cash takings and then use the cash to make payments via cash deposits at a branch or bulk deposit centre. Our Mini ATMs* allow business owners to reduce cash deposit fees. Mini ATMs work just like normal ATMs, except that they do not dispense the actual cash but rather a voucher indicating the amount that the customer wishes to draw, which is then cashed at your till. Mini ATMs enable your customers to draw money or make balance enquiries using their ATM cards, thereby increasing the traffic in your outlet. They are small enough to sit neatly on your retail counter and are linked to the bank by cellular connectivity. SmartBOX* is an innovative cash handling product that ensures the secure and accurate processing of your business daily takings, and accelerates the process of the cash being deposited to the bank account. The SmartBOX addresses the risk of excess cash and also provides an extended banking window. The tamperproof technology provides an effective on-site cash monitoring device, with a proven track record. Credit, Debit and Smart Cards are a popular way for your customers to make payments. In order to accept these cards as a method of payment, quick and efficient Point-of-Sale processes are critical for you to run your business effectively. FNB offers you safe and convenient ways of receiving payments and a choice of several solutions to help you accept local and internationally issued cards. These solutions are tailored to suit your business's unique accounting, technical and billing systems. Your options include: - Stand-alone Speedpoint Terminals* - Point-of-Sales devices for you to receive payments made by Credit, Debit or Smart Card. - POS-on-till* - designed especially for businesses that require all card transactions to be processed and integrated into their own payment system, i.e. card transactions are processed on the in-house till infrastructure. - Internet Merchant Acquiring (ecommerce)* - A website that provides an additional shop front to new and existing customers, locally and worldwide, while an ecommerce solution, offered by FNB, provides the ability to receive payments via this channel. FNB now also offers businesses 3-D secure certification for additional security during Internet Credit or Cheque Card payment processing. - Purchases via mobile e-devices (mcommerce)* - This is currently available on mobile telephones and will soon be offered on digital assistants, in addition to set-top boxes for cable, satellite television systems, game consoles and other emerging consumer devices. - Bulk File Processing* - An option suitable to businesses with large volumes of recurring transactions that need to be processed on a daily, monthly or annual basis. It is safer and more cost-effective to use your FNB Debit or Credit Card to pay for purchases at VISA and VISA Electron enabled outlets than to pay by cheque. Avoid penalty charges by monitoring your account carefully making sure that there is always enough money to cover all transactions. In this way you can: - Always remain within your FNB Business Account overdraft limit and avoid paying penalty fees on items that are dishonoured due to insufficient funds in the account or on items paid that cause your balance to exceed your limit. - Look after your FNB Debit Cards to avoid unnecessary card replacement fees. - When paying by cheque, make sure that the cheque is not post-dated, as you will be charged a fee for each unpaid or post-dated cheque deposited. Save yourself money by using bulk cash deposits, which are cheaper. We have also implemented an automatic tiered cash pricing structure, which means the more you deposit, the cheaper your cash deposit fee will be! * Terms and conditions apply 11

10 Appropriate finance to grow your business At FNB Commercial Banking we know that sooner or later every business needs a little extra finance, whether it's for your day-to-day needs or to finance your plans for future growth Our finance solutions can help you run your business smoothly and make the most of all your entrepreneurial opportunities. You can choose from a range of finance solutions. Your Relationship Manager will do a thorough analysis of your business's specific needs and recommend the most suitable loan. You will be quoted a competitive rate, given flexible repayment options and will receive an answer on your loan in record time. Day-to-day finance for your business An overdraft* is a convenient and flexible way of covering your day-to-day spending and improving your cash flow. We will work together to set an overdraft limit and then you can decide how much of it to use and how often you want to use it. We know that your time is precious. Applying for an overdraft facility is now an easy, hassle free experience with your Relationship Manager who will make sure that he or she understands what you and your business need. Your overdraft facility: - Is linked to your FNB Business Current Account, so you can easily access cash when you need it. - Has no fixed monthly repayment*, giving you flexibility. - Only charges interest on the amount that you use and not on your full overdraft limit. 13

11 An FNB Business Credit Card* offers you low cost and flexible access to credit. It is an efficient way of making payments and helps you keep track of and manage your expenses. An FNB Business Credit Card can even be used as a savings mechanism, as any positive balance on your card earns favourable interest. FNB's wide range of credit cards also gives you international acceptance (our credit cards are backed by VISA), up to 44 days' interest-free credit (excluding petrol purchases, cash withdrawals and electronic payments), the flexibility to pay your full account by direct debit order from your FNB Business Current Account so that you will not be charged any interest on purchases, the ability to set different limits for various cardholders on your account and detailed monthly statements listing the spending of both your individual cardholders and the business as a whole. To help you save costs, our FNB Credit Cards also offer: - Debit orders from selected merchants are FREE of charge. - FREE cash deposits of R200 or less into your FNB Business Credit Card. - FREE lost card protection. - FREE card and PIN replacement. - FREE AA Emergency Roadside Assistance* (available on Petro Cards only). - FREE Comprehensive Global Travel Insurance* automatically covers the ticket holders for the first 90 days of the trip up to R10 million. There is no need to top up on insurance. - FREE Internet Banking capability is also available on selected cards. - FREE statements (optional). Debtor Finance* gives you access to funds on the strength of your debtors book. Instead of waiting for your debtors to pay you within your normal trading terms, you can have cash in hand. We provide you with cash that you can use on the strength of your customers' outstanding payments. This can improve your cash flow, allowing your business to grow. You can choose from two types of debtor finance solutions: - Disclosed Debtor Finance, where your debtors are aware of your arrangement with us. - Non-disclosed Debtor Finance, where your debtors are unaware of your arrangement with us. Medium to long-term finance for your business An FNB Business Loan* can help you expand an existing business or assist you with major projects or asset purchases that you have lined up for your business. We offer you: - Fixed repayments*, throughout the period of the loan, which is anything between 12 and 120 months, which means that you can easily plan ahead. - Flexibility, as you can pay additional amounts into your loan whenever you want, as well as withdraw an amount back up to the original limit* should you wish to. We also offer you our Revolving Credit Loan*, which gives you: - Favourable repayments*, linked to the prime rate. - Flexibility, as you have access to a continuous lending facility, by being able to withdraw back up to the original limit approved should you wish to, or you can pay in additional amounts (above the minimum repayment) and then withdraw this extra amount when required. This could really help you, for example, to make spare cash available in your business for seasonal expenses, such as staff bonuses*. 15

12 Long-term finance for your business An FNB Commercial Property Loan* offers flexible long-term financing options for commercial or industrial properties. Should you wish to purchase or refinance the property where your business currently operates from, or would like to relocate, develop your own premises or are looking to acquire properties with rental income from tenants, this is the solution for you! With equal monthly instalments over flexible repayment periods, you can focus on sustaining your business growth and plan your cash flow accordingly. RMB Property Finance (an FNB product partner) is able to assist you with your specialised needs on residential developments. We can offer you comprehensive vehicle and asset financing solutions* through WesBank. Because WesBank is a leader in asset finance, depending on your ownership preference, they are able to offer you the best tax and cash flow advantages through a range of financing options: - Instalment Sale Agreement* - where the ownership of the goods passes to you upon payment of your last instalment. - Lease Agreement* - provides you with uninterrupted use of the goods rather than ownership. - Rental Agreement* - provides you with uninterrupted use of the goods, rather than ownership, and you have the option to take ownership or return the goods at the end of the agreed period. Most capital equipment is imported into South Africa. If you need to import an asset, WesBank, experts in this process, can also arrange all the requirements with their logistical partners. Not only can WesBank help finance your vehicle purchase, they can also help you manage it. WesBank offers a card-based fleet management service, which facilitates payments for fuel, repairs, maintenance and toll transactions. In addition, they can also assist you to manage the decision making process for repairs to your vehicles. On a monthly basis, you will receive a comprehensive set of reports via the Internet or , which will enable you to manage your vehicles efficiently. Through WesBank we can provide a range of insurance options to ensure you are protected financially should your vehicle(s) be damaged: - Comprehensive Insurance* - at highly competitive rates. - CoverPlus Insurance* - which will protect you against any possible shortfall between your comprehensive insurance settlements and the balance owing to WesBank on your vehicle finance. This includes bodyline maintenance cover, which covers minor accidental damage that would usually fall within the excess on your policy. - Customer Protection Plan* - ensures that your family or business is not burdened with an ongoing debt in the event of your death or disability by making repayments on your behalf during your period of disability or by settling your WesBank account in full in the event of your death. If you decide to borrow, it is important to make sure that, if anything happens to you, the repayments do not become a burden for your family, colleagues or business. To ensure that you are secured against any unexpected events we offer you a Business Protection Plan*. We offer Specialised Financing Solutions* for viable businesses experiencing difficulty in raising capital because their businesses are starting up, they lack adequate security or their financing requirements are complex. Examples of such complex financing requirements are acquisitions of existing businesses, management buy-ins or buy-outs, particularly BEE transactions. Save on debit interest by: - Paying off the loans with the highest interest rates first. - Paying the full amount outstanding on your credit card each month to avoid interest charges on outstanding balances. - Paying more than the minimum instalment on loans if possible, as this will save on interest charges. Any extra funds paid in immediately will reduce the capital, which means that interest charges drop from the moment the extra money goes in. * Terms and conditions apply 17

13 Making your surplus cash work harder for you At FNB Commercial Banking your wealth is our success We provide business owners with an array of investment solutions to help them make the best use of their surplus cash. All you need to do is decide how long you wish to invest your money for and then choose the solution that best suits your requirements. You can manage your accounts in whichever way best suits you, including over the Internet. Our range of investment options* gives you highly competitive rates and includes: - Call Account* - pays competitive interest and all funds are available on demand. - Money Market Investor* - is designed for investing and allows for deposits, branch withdrawals and transfers to other FNB accounts in the account holder s name. - Money Market Transactional Account* - enables you to transact on this investment account, including making stop and debit order payments. You can also apply for a cheque book on this account. - Notice Deposit Account* - is ideal if you don't need instant access to your money and can afford to wait until the notice period is up before accessing your money. You can use these accounts to ensure money is available for seasonal expenses, for example, stock purchases. - Fixed Deposit* - allows you to invest your money at a fixed interest rate and for a fixed period, so you know exactly how much money you will have when your investment matures. - Business Prime Linked Deposit* - gives you flexibility because it enables you to place a fixed sum of money in an account and then to make additional deposits during the investment term of twelve months. - FNB Growth Fund* - allows you to invest for the medium to long term. This Unit Trust investment allows you to spread your risks as funds are placed in equities, bonds and other interest bearing accounts. Investing your money for a specific term allows you to plan for seasonal and fluctuating expenses such as contractors or stock purchases. Full transactional capabilities on your account will allow you to manage your daily cash flow as well as make large creditor payments. Making additional deposits into your investment account allows you to save for bonuses for staff, planned capital equipment purchases or business expansion. * Terms and conditions apply 19

14 Insuring your business against risks At FNB Commercial Banking we know that building a business requires time and effort, and believe it is worth safeguarding against the unexpected You can protect your business against incidents beyond your control by taking out the necessary insurance and planning accordingly. We can help you take the risk out of owning a business by giving you various shortterm insurance options from which you can choose according to your needs. You can choose from our experienced product partners, based on your need to use a broker or go direct. First Link* - First Link* provides specialised short-term insurance for all your individual assets and liabilities. As a broker, First Link will act on your behalf to secure the most appropriate type of cover for you and to give you qualified advice and assistance. As First Link is well poised locally and internationally, it is able to source a wide range of insurance and reinsurance products for you. OUTsurance* - OUTsurance* gives you the opportunity to insure your business assets quickly and conveniently over the phone. As part of the offer, OUTsurance will: - Visit you personally to give you expert advice. - Give you back 10% of your premiums if you have not had to claim in three years. - Handle your claims without any paperwork. - Provide you with Help@OUT emergency roadside assistance. 21

15 Contingency Insurance* - Contingency Insurance* protects your business from losses caused by unexpected events that are not covered by your business's normal insurance policy. We can provide you with the appropriate cover where you feel that your business needs extra protection. We also provide guarantees* to help facilitate business agreements and contracts. Guarantees are written undertakings by the bank to pay an agreed amount to a third party if you default on the terms of your contract with that party. A guarantee provides security for performance and reduces risk. While we offer a wide variety of guarantees for your business, two of the most widely used are: - Performance guarantees - FNB will provide a guarantee that you will perform in terms of a contract, for example, the delivery of goods or the performance of a product. Should you default, we will pay the agreed amount of the performance guarantee. - Contract guarantees - FNB will guarantee that the terms of a contract will be carried out and that a defined sum of money will be paid out in terms of the contract, for example, a lease agreement. People are vital to the success of a business, particularly in the case of partnerships and sole proprietors. FNB s Financial Planners can offer you Key Man Insurance* to cover the value of your key people to the business if their death or disability could cause great loss or even the dissolution of the business. It is important for you to consider what will happen to your business in the event of your death. Many businesses lose much of their value because trading stops when the owner dies. As a business owner, this makes it critical for you to identify a suitable person to run the business should you be unable to do so and to ensure that finance is available to help your business at that critical time. Proper estate planning* for both you and your staff is essential and we are qualified to help you with these matters. FNB s Financial Planners (part of your Relationship Manager's team of product specialists) are available to discuss your financial goals with you to ensure that you reach all of your goals in the fields of investments, estate planning, risk cover, retirement and healthcare. * Terms and conditions apply 23

16 Conducting your business internationally At FNB Commercial Banking we understand that conducting business internationally has certain risks This is why FNB has both International Banking Specialists and International Banking Centres around the country that can provide you with expert service and support to help you conduct cross-border and international transactions safely and effectively. Our world-class systems and various relationships with banks around the world enable us to assist with any form of international transaction. We also have a number of products to help you strengthen your position and handle the challenges of international trade. These products help you bank easily and conveniently when conducting international trade. Our Foreign Exchange (FOREX)* offering provides a comprehensive online solution: - International Banking Centres can assist with the scheduling of regular, as well as once-off cross-border electronic payments. - Customer Foreign Currency Accounts* can be opened for any company needing to make or receive payments in any of the following currencies: - AUD, CAD, CHF, EUR, GBP, JPY or USD - Customers can hold these currencies and the funds will earn interest in these accounts for up to 180 days, before they either need to be used as payment for imports, or converted to Rands. 25

17 Forward Exchange Contracts* enable you to fix, in advance, an exchange rate at which expected future cash receipts or payments will be converted from one currency into another, thereby eliminating the risk of adverse currency movements over this period. Drafts* are similar to Bank Cheques and have traditionally been used to pay for subscriptions, smaller imports, etc. In most cases, however, electronic payments are a more appropriate payment mechanism. Travel Money includes - The FNB International Travel Card TM, Foreign Notes, Traveller s Cheques, Drafts, Credit and Debit Cards are available from FNB to cater for any cross-border travel requirements. - Travel money can be purchased online on our website, via telephone or from your nearest FNB Branch. Travel money may also be collected from any of our branches countrywide or delivered to business premises within the major metropolitan areas in SA. Trade Instruments - Letters of Credit (Documentary Credit)* are undertakings issued by a bank on behalf of the importer to pay the exporter the value of the letter of credit provided that the terms and conditions contained in the letter of credit have been fulfilled within the prescribed period of time. - Documentary Collection (Foreign Bills)* - we will act as a collecting agent enabling the exporter to obtain acceptance and/or payment from the importer against delivery of documents. - Guarantees* are a written undertaking issued by FNB guaranteeing payment to the party in whose favour the guarantee is issued in case of default by the party on whose behalf the guarantee has been issued. Online Services - eforex* - If you regularly need to make cross-border payments and your foreign exchange turnover exceeds R5m per annum, we can provide you with eforex. This is an online foreign exchange dealing and payment system that offers you real-time access to currency exchange. - FNB TradeOnline* - is a Web-based service that enables you to issue, amend and relay Documentary Credits from the comfort of your office worldwide. It facilitates secure messaging between yourself and FNB International Banking regarding all aspects of your Import Documentary Credits. - Foreign Currency Online Account Viewing - allows you to view account balances and detailed statements online. We can supply you with a variety of financing products such as overdrafts, loans, refinancing and structured trade finance. All foreign exchange transactions are subject to complying with the Exchange Control Regulations. FNB's team of exchange control experts is able to guide and assist companies to comply with these regulations. * Terms and conditions apply 27

18 Solutions for your business and its employees At FNB Commercial Banking your business and its people are important to us That is why we offer your business an Internet-based payroll support solution, that ensures that you have complete control over your payroll at all times. Our experience ensures that your employees will get paid on time. Payroll support for your business includes: - Facilities for all types of deductions and earnings. - Our HR solution ensures efficient management and legislative compliance of your HR information and we will manage the entire employment process, from recruitment to termination, for you. The solution also has multiple reporting options providing detailed information for the submission of Employment Equity and Skills Development Act reports. - Payroll solutions have also been developed to manage staff members who earn less than the tax threshold. One of our consultants can visit your business premises at your convenience to open banking accounts for your staff and also see to their banking needs. * Terms and conditions apply 29

19 Specialist Solutions At FNB Commercial Banking we believe that each business is unique That is why we have developed specialist solutions that truly understand the unique demands of your business type. Support for start-up businesses - FNB understands that to start and grow your business in today s challenging business world is a real achievement. To help you develop all the skills you will need, we offer you access to mentorship services provided by over 300 accredited small business advisors. We also provide you with an Enterprise Toolkit consisting of fact sheets, a business plan creator tool and a cash flow model (all available on our Website) to help you make plans and develop strategies for your business. Agricultural services - FNB's specialised services for agricultural businesses range from financial to trading solutions. We also have trained specialists who are able to give you support and advice. Franchise services - If you are considering starting a franchise or expanding your existing franchised business, one of our franchise specialists can help you with solutions to grow your franchised business. * Terms and conditions apply 31

20 Solutions for you and your family At FNB Commercial Banking we recognise that you are about more than just your business and that you need solutions for your business, yourself, and your family To make banking simpler for you, your Business Relationship Manager can take care of all your business and personal financial needs and requirements. You can choose how to do your banking - either at one of our branches or electronically by using our ATMs, telephone or Internet or, alternatively, via your cellphone. Solutions to make and receive payments We have a variety of personal transacting solutions* for business owners that include: - Tiered transmission, cheque, credit and debit/cheque cards according to your income. - We also offer a tandem account where, if your spouse qualifies in his/her own right, his/her bank fees are halved. For all these solutions we have flexible pricing options: - Pay-as-you-use - where you pay for each transaction individually. - Fee Saver - where you are required to maintain a minimum balance and where a defined set of transactions are not charged. - Fee Manager - which lets you tailor your banking charges according to your account usage. As with our business solutions we offer a number of benefits on your personal accounts that cost you nothing: - incontact* - which addresses worries about unauthorised transactions, or the embarrassment of having a card transaction declined due to insufficient funds. - You can earn ebucks* on your personal accounts, such as FNB Cheque Accounts, your FNB Credit Card, your FNB Personal or HomeLoans, on certain investments, on your First Link or OUTsurance policy, your FNB One Account, your WesBank solution, any forex purchased and your Trust Accounts (including having your Will drafted). 33

21 - FREE debit order switching* for your current account. - FREE Internet, Telephone and Cellphone Banking* subscriptions. - Secure DigiTag service* which can be activated on your Internet Banking profile to secure your online banking environment and ensure you have peace of mind. Appropriate finance - We can provide you with vehicle finance* through WesBank. Either fixed, variable or capped payments can be arranged, and you can even take-a-break on your repayment plan for any month of your choice. - We can offer you flexible home loan options*, which include special access mechanisms such as: - Education Choice, which allows you to use your homeloan to finance education at SAQA registered institutions. - Maternity Choice, which is a way to temporarily reduce your home loan repayments just before or after the birth of your baby. - Our FNB One Account* is an innovative, new account that consolidates all your debt and gives you quick access to credit, as well as allowing you to carry out all your daily banking. The FNB One Account is a single facility, secured by your home, which fulfils all the functions of a home loan, cheque account, overdraft and personal loan. - Personal Credit Cards* with all the benefits offered on your FNB Business Credit Card and more. FREE Debt Protection ensures that in the event of your death or permanent disability, your outstanding debt is covered, therefore lifting the burden from your family. - A single facility for you and your business - we can provide you with innovative solutions tailored to your individual level of wealth. If you earn more than R per annum, our Private Banking* offering is for you. Our skilled professionals have a thorough understanding of specialised wealth management and structured lending. Making your surplus cash work harder for you - In addition to our call, notice and fixed deposit accounts*, we also have investment and transactional money market accounts*, equity linked deposits* and unit trusts* to help you grow your money. - Our innovative Million a Month* Account allows you to deposit an amount as little as R100, and stand a chance of winning the top prize of R1 million in our monthly draws. - Our Foreign Currency Account* allows any South African resident to hold a Foreign Currency Account in any major currency. This allows you to diversify your investment portfolio, and earn interest in a foreign currency without having to go overseas to open an account. Insure yourself against risks - We can offer you short-term insurance from First Link* or OUTsurance*, or our Financial Planners and Trust Services teams can help you with solutions for your long-term insurance needs such as estate planning or drafting your Will. - FNB Law-on-Call* helps you with professional legal assistance when you need it. It gives you 24 hour access to a lawyer who can help you with all the legal advice you need, plus assist you with paying legal costs should you ever need to go to court. International solutions - We can offer you a variety of solutions including FOREX* and Traveller's Cheques* to ease your travels abroad. Packages for your family Whatever your age, we have a solution designed for you: - Our Future and FutureForward Accounts* are savings and transactional accounts, designed especially for under 18s. These accounts offer your children full banking services, including a debit and stop order facility, a VISA Electron Debit Card, our unique incontact service and Telephone and Internet Banking FREE of subscription fees. - Our Life Start Student Portfolio* is aimed specifically at tertiary level students, and offers much more than just a student loan. The portfolio includes a card-based FNB Transmission Account that has been designed to suit the needs of every stage of a student's education. - Our Graduate Portfolio offers graduates a comprehensive set of banking and financial products from which they can pick and choose according to their needs and aspirations. Whether their sights are set on getting their own transport, buying a place of their own, financing their own business or taking a trip overseas, this solution can help them achieve that. - Our Encore Portfolio* offers our senior customers a basket of goods from which they can pick and choose according to their needs. Encore offers seniors great savings opportunities. As an example, if a minimum balance is kept in an FNB Cheque Account, Call, Notice, Fixed or Money Market Account, bank charges are waived on the account. * Terms and conditions apply 35

22 How to apply for our solutions 1. Contact your Relationship Manager, or 2. Phone our call centre on , or 3. Visit (in the Commercial section). To make it easier when applying for one of our solutions, please ensure you have the following documentation: - A valid RSA identity book. - Proof of your residential address. - Your income tax reference number. - Your passport if you are not a SA resident. For certain solutions the following documentation is required: - Personal bank statements for the past six months. - Statement of your assets and liabilities. - Latest available financials for your business. Important additional information Please remember the following points when deciding which of our products and services would best suit your needs: - The contents of this brochure are set out for information purposes only and are not intended to create rights or obligations of any kind on the part of the Bank or the reader. This brochure is to be construed only as an invitation to do business. - Each facility or product described must be applied for individually. The grant of any facility or product is subject to the applicant meeting, and continuing to meet, the normal credit criteria in respect of such facility or product. - Each facility or product granted to an applicant will be governed by the normal terms and conditions applicable to such facility or product, as agreed with the applicant. In the event of any conflict between such terms and conditions and those contained in this brochure, the normal terms and conditions applicable to such product or facility shall prevail. - The Bank reserves the right to amend at any time the features applicable to any product or facility. - For more information on our pricing, please consult the pricing brochures, product-specific brochures, your nearest FNB branch or your Relationship Manager. - For more information on the interest rates applicable to our products, please consult your nearest FNB branch or your Relationship Manager. - Company Registration Number: 1929/001225/06 - VAT Number: Stationery code number: Mar05 37