HP Inc. Software Education Training Plan Guide

Transcription

1 HP Inc. Software Education Training Plan Guide

2 Copyright 2015 HP. All rights reserved. Published by HP Inc. HP Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark acknowledgments if needed. First printing, July 2015

3 .. Contents 1 HP Software Benefits Solutions Customer Communications Management Digital Experience Workforce Optimization Digital Engagement Information Automation HP Software Education Control Protecting your investment Time to Market ROI - Return on Information Getting ahead of the game 10 3 Training Delivery Options Instructor-Led Training (ILT) Virtual Instructor-Led Training (vilt) elearning Customized Training 12 4 Our Instructors Make it Enthusiastic Make it Clear 13

4 5 Digital Experience Training Courses Digital Experience Courses Introduction to HP TeamSite (CCPro) Introduction to HP TeamSite (TeamSite UI) HP TeamSite Developer HP TeamSite Advanced Developer HP SitePublisher Component Developer HP LiveSite Mobile Component Developer HP TeamSite Segmentation and Targeting HP TeamSite Administrator HP OpenDeploy Administrator HP MediaBin End-User HP MediaBin Administrator Recommended HP TeamSite Developer learning paths Recommended HP TeamSite Advanced Developer learning paths Recommended HP TeamSite Administrator learning paths Recommended HP MediaBin Content Administrator and End User learning path Workforce Optimization Training Courses Customer Contact Management Courses HP Qfiniti Help Desk Workshop HP Qfiniti Observe Administration HP Qfiniti End User HP Qfiniti Advise Design Workshop Recommended Qfiniti Learning Path Recommended Advanced Qfiniti Learning Path Business Analytic Courses HP Explore Recommended HP Explore Learning Path Digital Engagement Training Courses Digital Engagement Courses HP Optimost Complete Information Automation Training Courses HP Teleform Courses HP Teleform Essentials HP Process Automation Courses HP Process Automation Contact Us Index HP Inc. Software Education HP Software Training Plan Guide Page 4 of 35

5 .. ``Trained users require 6x less support than untrained users."

6 .. 1. HP Software Today's marketers benefit from an unprecedented amount of data about their prospects and customers, and seemingly unlimited ways to reach out to them. The evolution and sophistication of online channels such as search, social, and mobile offer new opportunities to target and engage audiences transforming the customer experience in ways marketers only dreamed of 10 years ago. Our HP Software Analytics and Optimization training offerings help you to make sense of the vast amounts of varied customer information so that you can create, and constantly improve upon, your most successful marketing campaigns. HP Software Education allows you to identify precisely what your customers want and how to give it to them, as soon as they need it.

7 1.1 Benefits Benefits With industry-leading training you will be able to: 1. Rely on seamless analytics Analyze customer information coming in from multiple channels to gain valuable information that you can use to make key marketing decisions from tweets to phone calls on a single analytics platform. 2. Increase online revenue Leverage real-time data sources, including social media, web comments, and contact center calls, to define winning bid strategies and improve your campaign to attract the greatest value audience. Optimize display ads to get the highest click-through rates and online revenue ROI. 3. Optimize search-marketing campaigns Anticipate customer interests and intent, and retrieve the most relevant content to facilitate product discovery. Get the highestvalue set of keywords for keyword bidding, SEO, and search marketing campaigns. 4. Use intelligent Multivariate Testing Turn prospects into customers with intelligent multivariate testing (MVT). Test multiple combinations of content, design, layout, pricing, offers, and recommendations. 5. Maximized advertising campaign ROI Get more from your search, social, mobile and web marketing initiatives. Quickly create, launch, and optimize landing pages to maximize , search, and advertising campaign ROI. 6. Create targeted customer content Discover the highly granular segments of customers in any channel. Proactively deliver the most persuasive digital experience for each visitor by automatically creating and updating customer segments in real time. HP Inc. Software Education HP Software Training Plan Guide Page 7 of 35

8 1.2 Solutions Solutions The HP Software Education course offerings are organized into five solutions: Customer Communications, Digital Experience, Workforce Optimization, Digital Engagement, and Information Automation Customer Communications Management Customer Communications Course Categories HP Exstream - note: this content is covered in a separate catalog Digital Experience Digital Experience Course Categories HP TeamSite, HP LiveSite, HP OpenDeploy, HP SitePublisher, and HP MediaBin Workforce Optimization Workforce Optimization Course Categories HP Qfiniti and HP Explore Digital Engagement Digital Engagement Course Categories HP Aurasma and HP Optimost Information Automation Information Automation Course Categories HP Teleform and HP Process Automation HP Inc. Software Education HP Software Training Plan Guide Page 8 of 35

9 .. 2. HP Software Education The mission of the HP Software Education organization is to deliver the best possible learning experience. With a global team of experienced trainers and subject matter experts, our business offers you well-designed training courses across the entire range of HP Software solutions. We education you, support you, and put you in control of your investment to ensure success. 2.1 Control Enterprise Software drives your business forward by automating processes and increasing efficiencies. Your cutting-edge investment requires end users who know how to get the most out of the technology. Meanwhile, your technical staff must learn how to configure, optimize, maintain, and administer the technology. Training addresses the needs of both of these audiences, giving them the knowledge to take control. 2.2 Protecting your investment It is one thing to buy a plane but quite another to fly it! You made the right decision to invest in HP Software technologies. Now is the time to invest in your team, to train them on the solution, and equip them with the knowledge to get the best out of the technology. Learning from the professionals ensures you are protecting that investment. As a result, your team will navigate and fly in the right direction. 2.3 Time to Market Enabling your team means your project will run more smoothly and efficiently and reach completion more quickly. Our education services reinforce formal classroom instruction with extensive hands-on practical experience. The majority of the classes are in a workshop environment that challenges the trainee, aids them during the learning process, and accelerates

10 2.4 ROI - Return on Information 10 the knowledge transfer. The earlier your team gains expertise, the more likely your project will be successful. Analyst reports suggest that 75% of managers believe effective training increases the chances of a project meeting its deadlines. Furthermore, 80% of IT managers believe effective training is critical to the success of a project. 2.4 ROI - Return on Information Cost is always a key consideration; education offers a way to lower the total cost of ownership. Our education courses present your team members with best practices in design, deployment, and administration of your HP Software solutions. This translates into decreased technical support costs, lower ongoing administrative overhead, and the ability to work more effectively with our Professional Services team. Effective learning also leads to lower hardware costs with betterconfigured systems, decreased network load, and increased return on investment for integrated third-party applications. Thus, our training results in a return on multiple levels. 2.5 Getting ahead of the game The learning curve never stops, so if you want to lead the market with cutting-edge world-class solutions you need to give your team the training they need in order to keep you competitive. HP Inc. Software Education HP Software Training Plan Guide Page 10 of 35

11 .. 3. Training Delivery Options At HP Software Education, we want your training delivered in the environment best suited to your needs. 3.1 Instructor-Led Training (ILT) HP Software Education operates instructor-led training sessions in facilities around the globe. Each course is designed to provide students with hands-on experience, and is lab-based to keep learning practical. The class experience offers students the opportunity to personally interact with one of our talented instructors who have extensive experience and industry knowledge. We have a range of courses designed to accommodate both beginner and advanced students. To ensure that adequate attention is provided to each student attending an instructor-led class, HP Software Education maintains class sizes between six to twelve participants. HP Software Education also provides Instructor-Led on site training and this is most convenient when your team members are located in the same region. HP Software Education sends one of our Instructors to your site to conduct the training. We then deliver standard or customized training that addresses your unique business needs. Please note that the maximum class size for on site training is limited to 12 students to ensure that adequate individual attention is provided. The benefits of on site training are identical to Virtual Instructor-Led Training (vilt) training with the added benefit of receiving face-to-face training at your location. 3.2 Virtual Instructor-Led Training (vilt) Virtual Instructor-Led Training (vilt) classes are a good alternative to sending your staff to a public training course. This option eliminates travel and expense costs in the event your staff are geographically dispersed. Furthermore, vilt saves valuable time by permitting the student to stay in the office during the training sessions and avoid time spent traveling. vilt are live, instructorled sessions. Students connect to the virtual classroom via their own computer, telephone, and Internet connection. vilt Instructors facilitate live sessions for participants around the globe.

12 3.3 elearning elearning HP elearning is interactive, self-paced, Web-based training that gets teams up to speed fast and is available on-demand 24 hours a day, seven days a week. With hands-on exercises, and easy-tofollow instructions, HP elearning emphasizes key learning points and supports your team either as stand-alone training or as a supplement to instructor-led training programs. HP Software Education also offers custom elearning services to meet your business requirements. 3.4 Customized Training From a detailed training needs analysis through to building custom training courses, HP Software Education can address your unique business needs. HP Inc. Software Education HP Software Training Plan Guide Page 12 of 35

13 .. 4. Our Instructors The Software learning experience we deliver is the most important aspect of our service. For this reason HP provides the highest quality of trainers. Our instructors are dedicated full-time professionals, highly trained as subject matter experts in their field. 4.1 Make it Enthusiastic Our instructors deliver training with enthusiasm and are respectful to students and their needs at all times. It is through this process and our structured learning development philosophy that our classes are greatly valued and appreciated by participants. 4.2 Make it Clear The key to effective and enjoyable training is to deliver material in a structured and well organized manner, with clear learning objectives and multiple methods of assessment to measure and improve student progress. With many years of teaching experience our instructors deliver engaging training courses, ensuring all students enjoy achieving the defined learning objectives. HP Software Education courses are delivered through a holistic approach, combining theory and practical lessons to suit individual learning styles and provide engaging hands-on training.

14 .. ``Training is an investment in your organization and in your people."

15 .. 5. Digital Experience Training Courses HP Software Education offers a wide variety of training courses, from basic to advanced, from business-user and end-user to technical administrator and developer to enhance your knowledge of the various Software solutions The Digital Experience Management training offerings include courses geared for business users, developers, and administrators. The objective of these courses is to ensure that each user of our web content management tools is equipped with the key competencies required for their roles. Business users, who should have general computer skills, use the applications to provide content as well as initiate and participate in workflows. Developers extend the applications and should possess skills in HTML, XML, and XSLT. Administrators, who should have general software and server administration experience, configure and maintain the applications. The web experience management training is comprised of the following training courses.

16 Digital Experience Courses Introduction to HP TeamSite (CCPro) During this course participants learn the skills and knowledge needed to use the HP TeamSite CCPro (Content Center Professional) user interface to create and edit content, use FormsPublisher and presentation templates, start and participate in workflows, and create SitePublisher sites and pages. This course is a prerequisite to all developer and administrator training. HP TeamSite developers, consultants, and project managers Should have experience with file operations such as folder navigation, copy, rename, and delete. Should have experience with a web browser. Should be familiar with web concepts such as HTML, pages, and links. ILT, vilt, and elearning None One Day Introduction to HP TeamSite (TeamSite UI) During this course participants learn the skills and knowledge needed to use the HP TeamSite (TeamSite) user interface to create and edit content, use FormsPublisher and presentation templates, start and participate in workflows, and create SitePublisher sites and pages. This course is commonly used for marketing and business contributors. Content contributors, business users Should have experience with file operations such as folder navigation, copy, rename, and delete. Should have experience with a web browser. Should be familiar with web concepts such as HTML, pages, and links. ILT, vilt, and elearning None One Day HP Inc. Software Education HP Software Training Plan Guide Page 16 of 35

17 HP TeamSite Developer During this course participants learn the skills and knowledge needed to use TeamSite to create and edit content, use FormsPublisher forms and presentation templates, start and participate in workflows, and create SitePublisher sites and pages. HP TeamSite developers, consultants, and project managers Should have experience with file operations such as folder navigation, copy, rename, and delete. Should have experience with a web browser. Should be familiar with web concepts such as HTML, pages, links, and basic XML concepts. Should have an understanding of HTML and XML syntax rules. An understanding of JavaScript and/or Java is suggested but not required. ILT and vilt Introduction to HP TeamSite (CCPro) Three Days HP TeamSite Advanced Developer During this course participants learn the skills and knowledge needed to apply HP TeamSite advanced features available through FormsPublisher and Workflow Modeler. TeamSite developers, consultants, and project managers HTML, XML, JavaScript, Java ILT vilt and Must have attended the Introduction to TeamSite CCPro course and the HP TeamSite Developer course. Must have experience with making forms, presentation templates, and workflows Two Days HP Inc. Software Education HP Software Training Plan Guide Page 17 of 35

18 HP SitePublisher Component Developer During this course participants learn the skills and knowledge needed to construct and test new custom components for a HP LiveSite site, build components needed to construct dynamic, datadriven web pages for a HP LiveSite server. TeamSite Developers, Consultants, and Project Managers Experience with XML, XSL, XPath, and an understanding of regular expressions. Knowledge of various device characteristics and experience using a QR reader application. ILT vilt and Must have attended the Introduction to HP TeamSite CCPro course. Must have experience with XML, XSD, XSL, HTML coding, Cascading Style Sheets, JavaScript, and general HP TeamSite and FormsPublisher experience. Two Days HP Inc. Software Education HP Software Training Plan Guide Page 18 of 35

19 HP LiveSite Mobile Component Developer During this course participants learn the skills and knowledge needed to construct and test mobile components for a LiveSite implementation, create device-aware tags, use the tags with HTML or CSS to construct device-responsive components, and create web pages that respond to the user s device characteristics to provide a responsive visitor experience tailored to their device. TeamSite Developers, Consultants, and Project Managers Knowledge of various device characteristics and experience using a QR reader application. ILT vilt and Must have attended the TeamSite SitePublisher Component Development course. Must have XSL, HTML, and Cascading Style Sheet (CSS) coding experience and general TeamSite and SitePublisher knowledge. One Day HP TeamSite Segmentation and Targeting During this course participants learn the skills and knowledge needed to create and customize segmentation and targeting including segmentation and targeting concepts, use targeting components, create specialized pages for some segments, create conditions, segments, visitor profiles, taxonomies, and rules. Participants also learn to develop targeting components, define custom conditions and actions, and debug targeting through queries. HP TeamSite business users, super users, developers, administrator, designers, and project managers. HTML, XML, and XSL ILT and vilt Must have attended the Introduction to HP TeamSite CCPro course and the HP SitePublisher Component Developer course. Must have experience with coding using XML and XSL. One Day HP Inc. Software Education HP Software Training Plan Guide Page 19 of 35

20 HP TeamSite Administrator During this course participants learn the skills and knowledge needed to configure, customize, and perform routine maintenance for TeamSite. Topics include administration of user access, content loading and storage, and processes, as well as administration of FormsPublisher, metadata, workflows, and SitePublisher. 20 HP TeamSite administrators, consultants, system administrators, and project managers Prior experience with administration of software systems is helpful. ILT vilt and Must have attended the Introduction to TeamSite CCPro course. Should have experience with file operations such as folder navigation, copy, rename, and delete. Should have experience with a web browser. Should be familiar with web concepts such as HTML, pages, links, and basic XML concepts. Should have an understanding of HTML and XML syntax rules. Two Days HP OpenDeploy Administrator During this course participants learn the skills and knowledge needed to configure base and receiver servers, interact with the user interface, and create deployment configurations. HP Inc. Software Education HP Software Training Plan Guide Page 20 of 35

21 21 HP TeamSite administrators, consultants, develoeprs, and project managers None ILT and vilt Must have attended the Introduction to TeamSite CCPro course. Should have experience with file operations such as folder navigation, copy, rename, and delete. Should have experience with a web browser. Should be familiar with web concepts such as HTML, pages, links, and basic XML concepts. Should have an understanding of HTML and XML syntax rules. One Day HP MediaBin End-User During this course participants learn the skills and knowledge needed to view HP MediaBin assets, view asset details, set information about assets, annotate assets, create associations, search for assets, work with collections, upload, review, and assets. This course is designed for the media consumers, business users, and project managers. Media consumers, content contributors, and project managers None ILT, vilt, and elearning None One Day HP Inc. Software Education HP Software Training Plan Guide Page 21 of 35

22 HP MediaBin Administrator During this course participants learn the skills and knowledge needed to organize and secure assets, administer metadata and association categories, create and administer tasks, create and administer actions, configure search parameters, administer collection and saved search security, manage users, manage tracking, and perform other administrative functions. In addition the participant learns the skills and knowledge associated with the end user role. This include the skills and knowledge needed to view HP MediaBin assets, view asset details, set information about assets, annotate assets, create associations, search for assets, work with collections, upload, review, and assets. This course is designed for personnel responsible for the administration of HP MediaBin. 22 Content administrators, task developers, project managers, and system administrators An understanding of image processing terms and experience editing configuration files. ILT, vilt, and elearning None Two Days HP Inc. Software Education HP Software Training Plan Guide Page 22 of 35

23 Recommended HP TeamSite Developer learning paths Introduction to... HP TeamSite HP TeamSite... Developer HP SitePublisher... Comp Dev Recommended HP TeamSite Advanced Developer learning paths HP TeamSite Advanced... Developer HP TeamSite Targeting... and Segmentation Recommended HP TeamSite Administrator learning paths Introduction to... HP TeamSite HP TeamSite Administrator... HP OpenDeploy... Administrator Recommended HP MediaBin Content Administrator and End User learning path HP MediaBin (day... one - end user) HP MediaBin (day two -... content administrator) HP Inc. Software Education HP Software Training Plan Guide Page 23 of 35

24 .. 6. Workforce Optimization Training Courses HP Software Education offers a wide variety of Workforce Optimization training courses, from basic to advanced, from business- and end-user to technical administrator and developer to enhance your knowledge of the various Workforce Optimization solutions Customer Contact Management Courses HP Qfiniti Help Desk Workshop The HP Qfiniti Help Desk Workshop prepares participants to support end users of the HP Qfiniti Observe and Advise software products. Many enterprise customers prefer to handle level one-support requests without referring them to the HP Autonomy support organization. This course teaches the theory of operation and skills needed to listen to recordings and perform evaluations for HP Qfiniti Observe and Advise. Participants also troubleshoot level one-support requests by reading the log files and applying solutions based on the theory of operation and quick fix solutions. In addition, participants install end user client software and server updates. Systems Administrators, and Help Desk Support Personnel Experience supporting server-based software, knowledge of telephony switches and CTI systems, some knowledge of network security and Microsoft Windows operating system. ILT and vilt None. Four Days

25 HP Qfiniti Observe Administration The HP Qfiniti Observe Administration Training prepares participants to perform typical software administration tasks such as maintaining the organization and users, defining voice and screen recording schedules, defining labels to use as filters for customizing reports, and monitoring the performance of the HP Qfiniti Observe software. Customers typically have a small group of software administrators or super users supporting the HP Qfiniti implementation. This course is often taught at the customer location using the customer's HP Qfiniti Observe system to allow the trainer to help the customer define the recording schedules and filters that best meet their needs. System Administrators, IT Personnel, Contact Center Managers, and Quality Assurance Personnel if they are managing recording of customer transactions Experience using Microsoft Windows applications, knowledge of Contact Center Quality Assurance procedures and call metrics, experience with customer transaction recording processes is helpful. ILT and vilt None Four Hours HP Inc. Software Education HP Software Training Plan Guide Page 25 of 35

26 HP Qfiniti End User The participants in the HP Qfiniti End-User Training develop skills based on the implementation of the various HP Qfiniti Enterprise solutions for their organization. The solutions might include HP Qfiniti Observe, Advise, Expert, and Survey. This class is often taught at the customer location using the customer's unique configuration. Students search for recordings, play recordings, perform evaluations, take online courses, and listen to surveys based the implemented products. HP Qfiniti End Users, Contact Center Managers, Team Leaders, and Quality Assurance Personnel Experience using Microsoft Windows applications and some experience with Media Player is helpful. ILT and vilt None Four Hours HP Qfiniti Advise Design Workshop The HP Qfiniti Advise Design Workshop helps the customer design evaluation scorecards and performance areas that capture agent performance based on the company's quality performance metrics. The trainer guides the customer through the creation of their scorecards by helping them identify the features that best capture agent performance. This course is always taught as a private session either at the customer's location (or remotely) and is highly customized for the specific needs of the customers organization. HP Qfiniti Scorecard Design Personnel, Contact Center Managers, and Quality Assurance Personnel Experience using Microsoft Windows applications, experience designing and completing customer transaction evaluation forms, and an understanding of contact center metrics. ILT and vilt None One Day Recommended Qfiniti Learning Path HP Qfiniti Setup... & Design HP Qfiniti Advise... Design HP Qfiniti Observe... Admin HP Qfiniti... End User HP Inc. Software Education HP Software Training Plan Guide Page 26 of 35

27 Recommended Advanced Qfiniti Learning Path HP Qfiniti Observe... Admin HP Qfiniti... End User HP Qfiniti... Help Desk HP Inc. Software Education HP Software Training Plan Guide Page 27 of 35

28 Business Analytic Courses HP Explore This course covers the foundational information you need to start your HP Explore project, including search techniques, filtering functionality, reporting devices,and administration. HP Explore Administrators, Content Managers, Consultants, Project Managers and End Users Participants are expected to possess an avaerage level of computer literacy. All materials will be delivered using the Microsoft Windows operating system. ILT vilt and None One Day Recommended HP Explore Learning Path.. HP Explore HP IDOL Essentials... HP Inc. Software Education HP Software Training Plan Guide Page 28 of 35

29 .. 7. Digital Engagement Training Courses HP Software Education offers a wide variety of Software training courses, from basic to advanced, from business- and end-user to technical administrator and developer to enhance your knowledge of the various Software solutions. The Digital Engagement training offerings include courses geared for business users, developers, and administrators. The objective of these courses is to ensure that each user of our web content management tools is equipped with the key competencies required for their roles. Business users, who should have general computer skills, use the applications to provide content as well as initiate and participate in workflows. Developers extend the applications and should possess skills in HTML, XML, and XSLT. Administrators, who should have general software and server administration experience, configure and maintain the applications. The web experience management training is comprised of the following training courses.

30 Digital Engagement Courses HP Optimost Complete The HP Optimost Complete training course is the most popular format for HP Optimost training. It starts with the HP Optimost Basics content (purpose, planning, testing with HP Optimost Author, and reading results in reports) which all students attend. The technical staff remains for the next section to navigate the HP Optimost console, build A/B and MVT experiments in the console, then launch and manage an experiment. Finally, the analytical staff returns for a session devoted to the skills they need, including designing and interpreting experiments (tests) for confidence levels, lift, orthogonality, and interactions between variables as well as adding business constraints, examining results for seasonal results, and identifying outlier results to be removed. HP Optimost Clients and Partners Experience with HTML, CSS, XML, and an understanding of statistical analytics. ILT vilt and None Three Days HP Inc. Software Education HP Software Training Plan Guide Page 30 of 35

31 .. 8. Information Automation Training Courses HP Software Education offers a wide variety of Software training courses, from basic to advanced, from business-user and end-user to technical administrator and developer to enhance your knowledge of the various Software solutions. The Information Automation training offerings include courses geared for application developers, desktop engineers, database administrators, network engineers, Web developers, and end users. The objective of these courses is to ensure that each user of our information automation tools is equipped with the key competencies required for their roles. Developers should have experience with Web servers, TCP/IR, LAN/WAN, and SQL. The information automation training is comprised of the following training courses.

32 8.0.5 HP Teleform Courses HP Teleform Essentials This course trains administrators to install, configure and deploy HP Teleform. Users will review form design techniques and best practices, set advanced field and form attributes, and create a variety of form types. Users will finalize forms and discover HP Teleform Scan station, HP Teleform Reader, and HP Teleform Veri er. 32 HP Teleform End Users, System Administrators, IT Personnel Understanding of the Microsoft Windows environment, working knowledge of client/server applications, experience using Windows-based applications. ILT, vilt None Three Days HP Process Automation Courses HP Process Automation This course introduces students to the features and architecture of HP Process Automation and includes instruction on installation and configuration, integration with HP MediaBin to manage workspace creation/new business intake work ows, designing and publishing work ow forms, and designing and routing advanced work ows. Application Developers, Desktop Engineeers, Database Administrators, Network Engineers, Web Developers Web Servers, TCP/IR, LAN/WAN, SQL ILT, vilt None Three Days HP Inc. Software Education HP Software Training Plan Guide Page 32 of 35

33 .. 9. Contact Us Want to enroll in a Training class? Schedule onsite or web-based training? Or ask a Training question? Contact us, we re here to help! HP Software Education operates in the Americas, Europe, Middle East, Africa, Asia Pacific & Japan. For questions about training in your region, please contact us via: HP Software Education From this Web page you can provide us with your contact details and descriptions concerning your inquiry. One of our regional training coordinators will be in touch to assist you. You can also send us an at [email protected]. HP terms and conditions may be found at: HP Software Education Terms and Conditions

34 .. Index Business Analytics HP Explore Courses, 28 Contact Us, 33 Customer Contact Management HP Qfiniti Advise Design Workshop, 26 HP Qfiniti Courses, 24 HP Qfiniti End User, 26 HP Qfiniti Help Desk Workshop, 24 HP Qfiniti Observe Administration, 25 HP Explore HP Explore, 28 Recommended HP Explore Learning Path, 28 HP MediaBin HP MediaBin Administrator, 22 HP MediaBin End-User, 21 HP Optimost HP Optimost Complete, 30 HP Process Automation HP Process Automation, 32 HP Process Automation Courses Information Automation Courses, 32 HP Qfiniti Recommended Advanced Qfiniti Learning Path, 27 Recommended Qfiniti Learning Path, 26 HP Software, 6 HP Software Education, 9 Control, 9 Getting ahead of the game, 10 HP Software Education Benefits, 7 Protecting your investment, 9 ROI - Return on Information, 10 Time to Market, 9 HP TeamSite HP Digital Engagement Courses, 30 HP Digital Experience Courses, 16 HP LiveSite Mobile Component Developer, 19 HP OpenDeploy, 20 HP Segmentation and Targeting, 19 HP SitePublisher Component Developer, 18 HP TeamSite Administration, 20 HP TeamSite Advanced Developer, 17 HP TeamSite Developer, 17 Introduction to HP TeamSite (CCPro), 16 Introduction to HP TeamSite (TeamSite UI), 16 Recommended HP TeamSite Developer Learning Path, 23 Recommended HP TeamSite Learning Paths, 23 HP Teleform HP Teleform Essentials, 32

35 35 HP Teleform Courses Information Automation Courses, 32 Our Instructors, 13 Make it Clear, 13 Make it Enthusiastic, 13 Solutions, 8 Customer Communications Management, 8 Digital Engagement, 8 Digital Experience, 8 Workforce Optimization, 8 Training Delivery Options, 11 Customized Training, 12 elearning, 12 Instructor-Led Training (ILT), 11 Virtual Instructor-Led Training, 11 HP Inc. Software Education HP Software Training Plan Guide Page 35 of 35