Digital Library: Unlimited possibilities for search and find, the National Library Board (NLB) of Singapore s journey

Transcription

1 Digital Library: Unlimited possibilities for search and find, the National Library Board (NLB) of Singapore s journey Also, short update on NLB s latest innovations Ngian Lek Choh Consultant, NLB Chair, Cybrarian Ventures Pte Ltd IFLA Governing Board Member,

2 Quick facts about NLB Libraries & Archives 1 National Library 1 National Archives 26 Public Libraries

3 Some other quick facts about NLB Membership Visits Loans Collection Online Usage Over 2.1m members Over 23m visits/year Over 35.5m loans/year Over 1.3m titles Over 8m items Digital User Visits: > 11.3m e-retrievals: > 71.4m FY2013 figures

4 A typical day in Singapore libraries 79,000 people visit libraries 100,000 loans are made 300 new members join the library 27,000 people attend library programs and exhibitions

5 NLB has been providing online access to its digital resources for nearly 20 years TiARA (1997) Federated catalogue search of participating libraries First to offer electronic resources (online databases) elibrary Hub (1999) Extension of TiARA First to offer e-books and electronic databases for public remote access, with national licence

6 Huge collection of content to meet diverse user needs Historic newspapers Images Singapore Memory Audio-visual recordings Digitised books Oral history recordings Maps Others Infopedia articles Web Archives Music Posters Building Plans Govt Records Private Records

7 Bringing NLB resources to its users in a more intuitive and convenient manner An online encyclopedia on Singapore s history, culture, people and events, curated by librarians Search Engine Optimisation Pageviews increased from 400 to 200,000 per month Mobile Access Accessible on all devices, including mobile phones

8 The last 5 years saw concerted efforts in digitising valuable Singapore content for digital access

9 NLB reaches out to users by having its content accessible from their search, social and mobile spaces, 24 by 7 In Singapore Household Broadband Penetration Rate: 105% Mobile Population Penetration Rate: 152% > 60% of population are Facebook members Source: IDC 78 % of people in Singapore now have one smartphone, up from 74 per cent last year. 2 in 5 own a tablet computer, compared with one in three a year ago. (18 Jun 2013)

10 Multi-screen support: responsive web design An online encyclopedia on Singapore s history, culture, people and events An online collection of photographs or artworks about Singapore

11 Multi-screen support: audio/video streaming system that is device-aware A digital archive set up to digitise, and provide access to published Singapore musical works A national initiative to collect, and provide access to personal memories, to tell a Singapore story

12 Multi-screen support: Intuitive online reading experience that is device-aware Flash based Flipviewer on desktop/notebook HTML 5 based Flipviewer on phone/tablet A collection of digitised books on Singapore and Southeast Asia

13 Archives Online search engine optimised for easier search and find Launched in 2000 Won e-culture category in 2004 Stockholm Challenge Launched in Nov 2013 Annual pageviews increased from 0.5 mil in Oct 2013 to 3.7 mil in Aug 2014, 750% increase

14 Launch of enhanced integrated search experience on 28 Aug 2014 Find resources across institutions National Library National Archives Public Libraries Bento-style search result display Resources are not hidden in one long list of search results Responsive web and flat design to cater to all devices

15 OneSearch Content Coverage NLB Resources NLB Resources Subscribed Resources National Library (Digitised Singapore Content) - Infopedia - BookSG - PictureSG - NewspaperSG - Singapore Memories - Web Archives - MusicSG National Archives - Posters - Oral History Interviews - Government Records - Audiovisual Recordings - Photographs - Maps & Building Plans - Straits Settlements, Overseas & Private Records - Speeches & Press Releases Books, Magazines, CD ebooks ejournals/ Databases

16 Metadata Harmonisation for OneSearch Metadata mapping Map Archives metadata to Dublin Core Standardise authorities and vocabularies People, Organisations Metadata Harvesting Automate harvesting of Archives metadata (OAI- PMH)

17 Enhanced integrated search experience Search Refinement Organised by Content Groups Sort Options

18 NLB users retrieved tens of millions of e-content every year It would be really nice if we could convert every single e-retrieval instance into an enriching discovery experience for every single user every time..

19 Discover related content regardless of institutions, formats and languages Master Plan for Singapore - Central Area (1958) The Cenotaph, located at Esplanade Park along Connaught Drive, is a war memorial which commemorates the sacrifice of the men who perished during World War I and World War II. It was unveiled on 31 March 1922 by the Prince of Wales. On 28 December 2010, it was gazetted as a national monument together with two other structures in Newspaper articles Singapore s War Memorial to the Glorious Dead (11 Nov 1920) Singapore s War Memorial (21 Sep 1921) Arrival of the Prince (31 Mar 1922) Lim Bo Seng (Article) Major-General Lim Bo Seng (b. 27 April 1909, Nan Ann, Fujian, China - d. 29 June Dalhousie Obelisk (Article) Dalhousie Obelisk, landmark, located at Empress Place in the Central Region. The tall Gwee Peng Kwee His daily routine school Laying of foundation stone and unveiling of Cenotaph Lest we forget (8 Nov 1953) Singapore students learn to care about history (13 Jul 1997)

20 Using text analytics to automatically identify related content Clustering Create mahout sequence files Create weighted vectors: tokenize, stop words Related content Archives Online NLB content Calculate vector similarity

21 Implementation of Contextual Discovery Infopedia Implemented in Jul 2013 NewspaperSG Implemented in Jul 2014 PictureSG Implemented in Nov 2013 Implemented in Sep 2013

22 Handling large data sets Online resource of current and historic Singapore and Malaya newspapers include The Straits Times, The Business Times, 星 洲 日 报, 南 洋 商 报, 联 合 早 报, Berita Harian, TODAY NewspaperSG Over 20,000,000 articles published, and growing Unable to process all the articles at one go Needed a way to divide the articles into smaller sets

23 Increased use of content Referrals from Infopedia 0.14% 10.65% (after 6 months) Pageviews per year 0.45 m 1 mil Infopedia Pageviews per visit PictureSG

24 What s Next? Example: Images without metadata description Searching the unsearchable images without meta-data description Similar images via content analytics: A 1982 photograph shows a single-story house built in Malay architectural style at no. 33 Scotts Road (property of Tan Yeok Nee family, now acquired). A 1982 photograph depicting house no. 33 Scotts Road (property of Tan Yeok Nee family, now acquired). The road mentioned is located in the Orchard Road area. This 1982 photograph shows house no. 40 Scotts Road. The road mentioned is located in the Orchard Road area.

25 What s Next? Searching the unsearchable : other possibilities Facial recognition of key personalities Audio/video (text and time-stamps) Voice-to-text Translation of words welcome 欢 迎 selamat datang நல வரவ Machine translation Image processing OCR of text on video

26 What s Next? Automatic extraction of time-based and location-related information such as street and building names Time and location are two of the most fundamental ways we organise things The automatic extraction of geo- and time-based references from full-text content can yield more data than through manual tagging Resources can be mapped for contextual discovery Users navigate through old images of Singapore buildings, streets, satellite images and events via augmented reality apps Resources are timestamped for discovery on a time-line 12 Aug Sep Mar Jul Aug Feb 2009

27 Conclusion of part one Libraries continue to connect people to knowledge Search results enables content to be pushed to users relevant resources, regardless of format, institution and language Information seekers spend less time searching for information and have more time to focus on analysing and using content meaningfully for new insights

28 1. NLB Mobile: a new mobile phone service Search the catalogue Check out library items using phone Place reservations Renew items Locate nearest library Search and book library events Passcode for added security Add profiles of family members

29 Where do I download the app? Search for NLB Mobile in the Google Play Store and the Apple App Store

30 App in Google PLAY / Apple app stores

31 Sign In : steps

32 Search for desired items

33 Checking out item : steps

34 2. ereads One stop portal for e-resources (books, magazines, newspapers, NLB digitised materials)

35 ebooks aggregates over 3 million ebooks into one simple interface

36 Display of titles by themes Titles curated by librarians

37 By Language ( 中 文 书 )

38 Download, read online or share with friends Sharing

39 Other Features Search for titles / authors Sort by Relevance, Title Date, Author, Popularity Display of titles by tiles / list

40 emagazines Features Current Magazines Innovation process chart 40

41 enewspapers Features current Newspapers Discover over 2,000 online newspapers in 54 languages

42 3. Fully funded by the community and run by volunteers XX Platinum FY

43 4. - fully self-service without a service counter - designed with users, using design thinking process - operation is assisted by volunteers

44 An interactive space within library suggested by end-users

45 : a reading cocoon

46 : users prefer magazine covers facing out

47 Thank You!