A guide to the common curriculum

Transcription

1 Civil Service Lerning A guide to the common curriculum Version 1d Sept 2011

2 Contents ii 1 Introduction 4 Lerning opportunities mp 5 Overview of topics 6 The Common Curriculum by Level 8 Content by level 10 Core content for dministrtion stff (AA/AO) 11 Core content for first line mngers (EO) 12 Core content for middle mngers (HEO/SEO) 13 Core content for senior mngers (G7/G6) 14 Core content for senior civil servnts (SCS) 16 Using Civil Service Lerning 18 Using Civil Service Lerning 20 Civil Service Lerning in Action 22 First Line Mnger (EO) 23 Middle Mnger (HEO / SEO) 24 Senior Civil Servnt (SCS) 25 A Deprtment s Perspective 27 Product outlines 29 Civil Service Wy 31 C201 Minsteril Correspondence C202 Prlimentry Questions 32 C203 Essentil Working With Ministers: Effective Submissions C301 Privte Office Foundtion Workshop 33 C302 Hot Topics Cscde C3AL Privte Office Individul Action Lerning Sets 34 C401 Advnced Working With Ministers: Written Briefings nd Submissions C402 Advnced Working With Misinsters: Orl Briefings 35 C4BS Big Society through Public Enggement C4ST Systems Toolkit 36 12SC Appering Before Select Committee 12PA Appering Before Public Account Committee 37 PACE Public Accountbility for Chief Executives 39 Mndtory Lerning 41 ML01 Personl Helth nd Sfety ML02 Protecting Informtion: Level 1 42 ML03 Protecting Informtion: Level 2 ML04 Introduction to diversity nd equlity 43 ML51 Protecting Informtion: Level 3 45 Specilist Development 47 S0BC Business Continuity S0DP Dt Protection 48 S0FA First Aid in the Workplce S0FE Fire nd Evcution 49 S0FI Freedom of Informtion S0IG Investigting Grievnces 50 S0PR Pre-Retirement Trining 52 Ledership in the Civil Service 54 L3FS Fst Strem Progrmme 55 L4EX Explorer L5LG Leding t the Grde 56 L4PS Prepring for SCS L5BD The Effective Bord Member 57 L5BS Public Enggement to Deliver the Big Society L5DS Better with Less Downsizing 58 L5HO Horizon L5NEB Non Executive Bord Member Induction Progrmme 59 L5RE SCS Regionl Events 59 L5T2 Top Mngement Development Progrmme 63 M Mngement Development 65 Core Skills 67 CS0CAF Commercil Awreness Foundtion CS0L Introduction to Continuous Improvement for Leders 68 CS0PD Successful Project Delivery CS0F Finnce Skills for All 69 CS0EC Effective Communiction CS0S Wht is Strtegy? 70 CS0E Anlysing nd Using Evidence CS0W Microsoft Word 71 CS0A Microsoft Access CS0E Microsoft Excel 72 CS0PP Microsoft PowerPoint CS0P Microsoft Project 73 CS0O Microsoft Outlook CS0V Microsoft Visio 74 CS0MI Mnging Informtion CS0CS Delivering Excellent Customer Service 75 CS23BM Budget Mngement CS23PS Presenttion Skills 76 CS34BC Building Your Cse CS4ACA Advnced Commercil Awreness 77 CS4DS Developing Strtegy CS45L Working with LEAN 78 CS45P Working with Projects CS45FB Advnced Finnce nd Business Finnce Skills 79 CS45HM Hndling the Medi CS45LA Presenting to Lrge Audiences 80 CS45PD Presenting Difficult Messges CS5CSM Commercil Skills Msterclss 81 CS5OS Operting Strtegiclly

3 Introduction 1 Welcome to the first edition of the Common Curriculum guide. It will give you detiled understnding of the contents of lerning products offered in the Common Curriculum. The Common Curriculum is n innovtion in the wy the Civil Service provides lerning to stff. In the future, development needs which re shred cross the service will be met using single set of lerning products. These re set out in the Common Curriculum nd re ccessible through single orgnistion Civil Service Lerning. Why we need Common Curriculum: Our new lerning products re designed to help us ll lern nd build our cpbility s individuls nd s service. They will offer tool for trnsformtion of the service nd help to mximise ech individul s contribution to public service delivery. These new lerning products re designed round our common chllenges, recognising tht the skills we need to ddress these chllenges re often the sme, whether we work in n office or on the front line. They will be delivered through modern methods, including much greter use of online lerning nd lerner-led provision nd supported by mngers. They build on the best of the disprte products they replce but re much cheper becuse we hve eliminted dupliction nd incresed efficiency in their sourcing nd provision. Benefits to the business nd to individuls: The Common Curriculum brings significnt new benefits to deprtments nd individuls. Deprtments cn know tht the curriculum focuses on their key business priorities nd is driven by strtegic understnding of these nd of skills gps cross the service (current nd emerging ones). Deprtments nd individuls lso hve ressurnce tht lerning will still be widely ccessible to civil servnts since the lerning products re offered t much reduced cost chieved through systems consolidtion nd cost efficient delivery. The Common Curriculum will help drive stronger performnce resulting from lerning ctivities since products will be focused on business needs nd hve direct prcticl ppliction lerners nd their mngers will be encourged nd supported to ensure individuls embed their lerning nd use their new skills nd knowledge. Lerning is delivered through flexible methods tht increse individuls ccess to lerning products, centre them in the work plce nd re pproprite for modern orgnistion.

4 Introduction 2 Our new lerning pproch: The Common Curriculum is n offer for nyone wnting formlised lerning support to help them perform well in their job nd deliver better business outcomes for their deprtment or gency. However, there re mny more wys to lern nd the formlised lerning opportunities here should just be prt of pckge of solutions to meet n individul s lerning needs - for instnce work-bsed projects, mentoring, mnger coching or shdowing. When deprtments support nd encourge their stff to pproch lerning in this wy, they cn be sure tht investment in lerning is significntly more likely to py off through stronger performnce nd better business outcomes. Lerning for professions: The Common Curriculum covers lerning needed cross the service, lso clled generic lerning, in rnge of topic res. Over time, the 22 professions recognised cross government will ech develop their own profession-specific curriculum to complement the Common Curriculum offer. Subject to line mnger pprovl, civil servnts cn ccess lerning from ny profession-specific curriculum without hving to be member of tht profession. For instnce, someone might not formlly belong to the policy profession but still need the speech writing product offered in the policy profession curriculum. Key prts of the Common Curriculum: The Common Curriculum is divided into six topic strnds: Civil Service Wy: Induction to the Civil Service nd continuing source of reference nd lerning on essentil skills nd knowledge, including working with Ministers, current priorities nd privte office development Ledership of the Civil Service: Focuses on key trnsition points to build our collective ledership of the Civil Service, leding significnt chnge nd trnsformtion through leders teching leders Mngement Development: Developing ll spects of mngement cpbility - people, processes nd resources through n integrted progrmme Core Skills: Gives solid grounding in PSG core skills nd other res including commercil skills nd LEAN/continuous improvement Mndtory Lerning: Ensuring stff understnd required stndrds (nd updtes) in res such s helth & sfety, protecting informtion, equlity nd diversity Specilist Development: Development for cross-civil Service roles which re not specific to profession, e.g. first id, freedom of informtion.

5 Introduction 3 The Common Curriculum is lso divided to show the foundtion products for everyone nd rnge of dditionl products imed t different levels of knowledge or skill. The mngement levels re guide only, for instnce if someone t first line mnger (EO) level is in chrge of tems it might be relevnt for them to ccess products in the Mngement Development Progrmme imed t middle mnger level. We lso expect ll new joiners, regrdless of level, to complete the Induction e-lerning pckge. Wht other services re vilble? The core of Civil Service Lerning s focus is on ensuring the supply of high qulity, high impct, cost effective generic lerning nd development for the Civil Service s whole. This will hppen through the provision of the lerning products in the Common Curriculum, ccessible through the Civil Service Lerning website. Civil Service Lerning will lso provide expert dvice on rnge of issues, including L&D procurement, professionl cpbility, ccredittion, use of technology, work-bsed lerning nd mngement informtion.

6 Lerning opportunities mp Civil Service Lerning: The Lerning Opportunites Mp 4 The Civil Service Wy Ledership of the Civil Service Mngement Development Foundtion: Relevnt for Everyone (E) Understnding the Civil Service Induction (E) Understnding the Civil Service Reference Tool (E) Leding in the Civil Service Foundtion Mngement Progrmme: Specific Mngement Skill Administrtive Level (AA / AO) Mgt Essentils Mnging Self First Line Mngers (EO) Middle Mngers (HEO / SEO) Working with Ministers Essentils e.g. Writing Submissions Mgt Essentils Mnging Others Fst Strem Progrmme Senior Mngers (Grde 7 / 6 ) Privte Office Development Leding t the Grde (Development Progrmme for G6 nd G7) Positive Action: Reching the Next Level Working with Ministers Advnced e.g. Orl Briefings Senior Civil Servnts (SCS) Privte Office: Individul Action Lerning Sets Current Ledership Chllenges inc. Hot Topics nd Current Civil Service Priorities Mgt Essentils Mnging Performnce Prepring for SCS Civil Service Responsibilities: - Select Committees - Public Accounts Committee - Public Accountbility for CEOs Bsecmp - Trnsition to SCS Director Development Progrmme Bord Development Senior Tlent Progrmmes Commercil (E) Commercil Awreness Foundtion (E) Advnced Commercil Awreness Commercil Msterclss (E) Continuous Improvement Improving Continuous Improvement Business Processes * Working with Continuous Improvement * PPM (E)Successful Project Delivery Working with Projects Top 200 Events SCS Regionl Events Note: Most options will be linked to work-plced lerning Profession-specific Development (for ll) Plese see relevnt professionl curriculum Other Lerning Resources Other resources will be vilble e.g. online resources, memberships Key Mix of clssroom, work-bsed nd online delivery Fce to fce Core Skills Finncil Mngement (E) Finnce Skills for All Budget Mngement Advnced Finnce & Business Skills Communictions (E) Effective Communiction Presenttion Skills Advnced Communiction Skills: e.g. Hndling the medi, lrge udiences, presenting difficult messges to stff Strtegic Thinking (E) Developing Strtegy * Operting Strtegiclly * Anlysis & Using Evidence (E) Anlysing & Using Evidence Building Your Cse IT Skills Knowledge Informtion Mngement (KIM) Customer Service (E) IT Skills: Microsoft Office (Bsic/Intermedite) (E) Mnging Informtion (E) Delivering Excellent Customer Service Customer Fcing Skills Workshop (E) E-lerning * Products will move to Ledership of the Civil Service or Mngement Development in the ner future Mndtory Lerning Specilist Development CSLv2b_ (E) Helth nd Sfety Awreness (E) Helth nd Sfety for Mngers (E) Protecting Informtion: LEVEL 1 & 2 (E) Equlity & Diversity (E) Protecting Informtion: LEVEL 3 Development will be vilble for those in specilist roles, e.g. First Aid, FOI, Pre-Retirement, Investigting Grievnces, Business Continuity, PA Trining

7 Overview of topics Civil Service Lerning: The Common Curriculum: Overview of Topics The Civil Service Wy Wht is the Civil Service, how does it work, our code nd vlues Creting sense of one Civil Service. Providing consistent nd detiled induction to the Civil Service nd continul point of reference for existing civil servnts. Instilling our stndrds nd expected behviours linked to our code nd vlues. Providing specific skills nd knowledge civil servnts need to do their jobs within the Civil Service. Ledership of the Civil Service Our collective ledership of the Civil Service; leding significnt chnge nd trnsformtion Focusing on key trnsition points to build our ledership cpbilities. Responsive to the chllenges our senior leders fce tody nd in the future. Bringing senior leders together to work through current chllenges nd lern from ech other. Asking our current leders to tech our leders of tomorrow. Mngement Development PPM Commercil LEAN Finncil Mngement Developing ll spects of mngement cpbility: people, processes nd resources A comprehensive nd integrted mngement offer linked to relevnt res of PSG core skills. Different levels in the offer reflect incresing requirements nd skills. Providing progression s individuls develop nd scend the mngement levels. Providing the foundtion for ledership t more senior levels. A solid knowledge bse, s well s offering skills prctice opportunities. Core Skills Communictions Strtegic Thinking Anlysis & Using Evidence Giving solid grounding in PSG competencies Providing bsic grounding in ll of the current PSG competency res. Supporting more comprehensive development through professionl curricul. Products rnge from brod / bsic grounding through to deep level of competence. IT Skills Knowledge Informtion Mngement (KIM) Customer Service Mndtory Lerning Specilist Development Your must dos Development for specific cross- Government roles Equipping you with the relevnt knowledge to mke sure you meet the required stndrds in certin res e.g. dt protection, personl helth nd sfety including security wreness, nd equlity nd diversity. Providing products to regulrly updte nd refresh your knowledge in key res. Providing development for specific cross-government roles, which re not specific to one profession or one deprtment e.g. first id, Freedom of Informtion etc. Civil Service Lerning: The Common Curriculum November 2010, v1d

8 The Common Curriculum by Level 6 A rnge of lerning products re vilble t ech level of the Civil Service. Individuls re encourged to discuss their development needs with their mnger on regulr bsis. The lerning offers vilble in the curriculum re designed to be prt of blended pproch with the emphsis on workplce lerning. 2 Different lerning opportunities re vilble t ech level, including progressive mngement progrmme. Professionspecifi c lerning nd development is vilble in the professionl curricul. 1 Administrtive Level (AA / AO) Foundtion Mngement Progrmme: Mnging Self Profession-specific Development Specilist Development First Line Mngers (EO) First Line Mnger Progrmme: Mnging Others Understnding the Civil Service Working With Projects Budget Mngement Presenttion Skills Profession-specific Development Specilist Development 3 Middle Mngers (HEO / SEO) Middle Mngement Progrmme: Delivering Performnce Understnding the Civil Service Privte Offi ce Development Working With Projects Budget Mngement Building Your Cse Presenttion Skills Current Ledership Chllenges Profession-specific Development Specilist Development 4 Senior Mngers (Grde 7 / 6) Senior Mngement Progrmme: Leding Chnge Understnding the Civil Service Privte Offi ce Development Ledership Workshops Trnsition to Senior Mngement Advnced Finnce Skills Working with Projects Advnced Communiction Skills Building Your Cse Advnced Commercil Awreness Strtegic Thinking Leding t the Grde Profession-specific Development Specilist Development 5 Senior Civil Servnts (SCS) Understnding the Civil Service Privte Office Development Civil Service Responsibilities Bsecmp Bord Development SCS Regionl Events Ledership Workshops Tlent Development Progrmmes Top 200 Events Business Finnce Skills Advnced Communiction Skills Protecting Informtion: Level 3 Developing Strtegy Advnced Commercil Awreness Profession-specific Development Specilist Development Additionl development is vilble for individuls with specilist cross Government roles. Ledership of the The Civil Service Wy Core Skills Mndtory Lerning Civil Service Understnding the Civil Service Foundtion Progrmme - Avilble for ll: A wide rnge of e-lerning nd online resources covering ech subject re is vilble for ll Civil Servnts Leding in the Civil Service Introduction to PPM Commercil Awreness Finnce Skills Communiction Skills Anlysis & Use of Evidence IT Skills Mnging Informtion Delivering Excellent Customer Service Personl Helth & Sfety Protecting Informtion: LEVEL 1 & 2 Equlity & Diversity

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10 Common Curriculum 8 Content by level

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12 Core content for dministrtion stff (AA/AO) 10 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: (E) Leding in the Civil Service Mngement Development Progrmme: Foundtion Level 1 Mnging Self Commercil: (E) Commercil Awreness Foundtion LEAN: (E) Improving Business Processes PPM: (E) Successful Project Delivery Finncil Mngement: (E) Finnce Skills for All Communictions: (E) Effective Communiction Strtegic Thinking: (E) Wht is Strtegy? Anlysis & Using Evidence: (E) Anlysing & Using Evidence IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

13 Core content for first line mngers (EO) 11 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Hot Topics Cscde Working with Ministers Essentils: Ministeril Correspondence Writing Prlimentry Questions Writing Submissions Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: (E) Leding in the Civil Service Mngement Development Progrmme: First Line Mngers Level 2 Mnging Others Commercil: (E) Commercil Awreness Foundtion LEAN: (E) Improving Business Processes PPM: (E) Successful Project Delivery Finncil Mngement: (E) Finnce Skills for All Budget Mngement Communictions: (E) Effective Communiction Presenttion Skills Strtegic Thinking: (E) Wht is Strtegy? Anlysis & Using Evidence: (E) Anlysing & Using Evidence IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

14 Core content for middle mngers (HEO/SEO) 12 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Working with Ministers Essentils: Ministeril Correspondence Writing Prlimentry Questions Writing Submissions Privte Office Development Current Civil Service Priorities Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: Positive Action: Reching the Next Level (E) Leding in the Civil Service Fst Strem Progrmme Mngement Development Progrmme: Middle Mngers Level 3 Mnging Performnce Commercil: (E) Commercil Awreness Foundtion LEAN: (E) Improving Business Processes PPM: (E) Successful Project Delivery Finncil Mngement: (E) Finnce Skills for All Budget Mngement Communictions: (E) Effective Communiction Presenttion Skills Strtegic Thinking: (E) Wht is Strtegy? Anlysis & Using Evidence: (E) Anlysing & Using Evidence Building Your Cse IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

15 Core content for senior mngers (G6/7) 13 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Working with Ministers Advnced: Written Briefings nd Submissions Orl Briefings Privte Office Development Current Civil Service Priorities Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion LEVEL 1 & 2 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: Leding t the Grde (Induction to G7) Explorer Positive Action: Reching the Next Level (E) Leding in the Civil Service Prepring for SCS Mngement Development Progrmme: Senior Mngers Level 4 Leding Chnge Commercil: (E) Commercil Awreness Foundtion (E) Advnce Commercil Awreness LEAN: (E) Improving Business Processes Working with LEAN PPM: (E) Successful Project Delivery Working with Projects Finncil Mngement: (E) Finnce Skills for All Advnced Finnce & Business Skills Communictions: (E) Effective Communiction Hndling the Medi Presenting to Lrge Audiences Presenting Difficult Messges Strtegic Thinking: (E) Wht is Strtegy? (E) Developing Strtegy Anlysis & Using Evidence: (E) Anlysing & Using Evidence Building Your Cse IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

16 Core content for senior civil servnts (SCS) 14 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning Civil Service Essentils Ledership nd Mngement Development Core Skills Civil Service Wy: (E) Understnding the Civil Service (Induction) (E) Understnding the Civil Service (Reference Tool) (E) Online resources on current Civil Service priorities Working with Ministers Advnced: Written Briefings nd Submissions Orl Briefings Privte Office Development Current Civil Service Priorities Civil Service Responsibilities: Select Committee Public Accounts Committee Public Accountbility for Chief Executives Mndtory Lerning: (E) Personl Helth & Sfety (E) Protecting Informtion Level 1, 2 & 3 (E) Equlity & Diversity Specilist Development: First Aid (E) FOI Pre-Retirement (E) Investigting Grievnces (E) Business Continuity PA Trining Ledership of the Civil Service: Bsecmp Trnsition to SCS Current Ledership Chllenges Bord Development Top 200 SCS Regionl Events Horizon Senior Tlent Progrmme (E) Leding in the Civil Service Commercil: (E) Commercil Awreness Foundtion Commercil Msterclss LEAN: (E) Improving Business Processes Working with LEAN PPM: (E) Successful Project Delivery Working with Projects Finncil Mngement: (E) Finnce Skills for All Advnced Finnce & Business Skills Communictions: (E) Effective Communiction Hndling the Medi Presenting to Lrge Audiences Presenting Difficult Messges Strtegic Thinking: (E) Wht is Strtegy? Operting Strtegiclly Anlysis & Using Evidence: (E) Anlysing & Using Evidence IT Skills: (E) Microsoft Office (Bsic/Intermedite) Knowledge Informtion Mngement (KIM): (E) Mnging Informtion Customer Service: (E) Delivering Excellent Customer Service

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18 Common Curriculum 16 Using Civil Service Lerning

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20 Using Civil Service Lerning 18 Delivering Civil Service Lerning The Common Curriculum hs been developed drwing on the best lerning from cross deprtments nd the Ntionl School of Government. It will not stnd still it will need to respond to the chnging needs of the Civil Service. Civil Service Lerning will coordinte the systemtic ssessment of the effectiveness of lerning, using the feedbck system vilble online through the website s well s through the supplier chin. We will collect regulr input to the curriculum from deprtments nd professions to ensure the curriculum responds to deprtmentl business strtegies nd conduct horizon scnning to bring in the best of new externl developments. Pying for lerning nd development All online resources, including e-lerning, will be free for users to ccess from the Civil Service Lerning website. In line with the pooled funding pproch dopted under the Next Genertion HR progrmme, ech deprtment will mke contribution (round 23 per stff member) to cover the operting costs of CS Lerning. Deprtments will not py for their first 500 stff members. This will cover the costs of developing new lerning products, procurement, technology investment, online development nd delivery nd Civil Service Lerning s stffing. Clssroom lerning on the Civil Service Wy nd some ledership progrmmes will be led by Civil Service Lerning stff, whose costs will be met from the pool fund. The other costs of these progrmmes will be chrged to deprtments on py-per-use bsis. All other clssroom lerning will be delivered by externl suppliers, who will chrge deprtments directly. Procuring the new curriculum Civil Service Lerning is currently working to procure the lerning products in the Common Curriculum. Procurement ctivity will be stged: in the first instnce, we will use existing Buying Solutions frmeworks to deliver short-to-medium-term contrcts, tking ctegory mngement pproch to clssroom products, such s communiction skills, budget mngement or strtegic skills. This erly ctivity will men we will hve rnge of different suppliers providing products from the curriculum, offering improved vlue-for-money. For the longer term we im to go through full-scle procurement process to ensure we cn ccess the best suppliers nd develop strtegic prtnerships with them. Trnsition rrngements Common Curriculum products re becoming vilble in phsed wy from April 2011, nd it is envisged the full rnge will be vilble by April CS Lerning will inform deprtments when products nd suppliers re in plce. At this point, deprtments will be expected to terminte their interim rrngements nd ccess the new provision. Until suppliers re in plce, there will be trnsitionl period during which deprtments cn choose to use their existing suppliers, including the Ntionl School of Government.

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22 Common curriculum 20 Civil Service Lerning in Action

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24 First Line Mnger (EO) 22 New joiner, Mrtin, mnges two other dministrtive stff First month On his first dy Mrtin went through the Understnding the Civil Service e-lerning pckge. Understnding the Civil Service As prt of his induction he nd his line mnger looked t performnce objectives nd development res. His previous role developed his professionl skills in finnce nd project mngement but he hd little experience of people mngement. He hdn t delt with mny customers previously or come cross equlity impct ssessments which he would now hve to do. His mnger, Rchel, tlked through his res of development nd explored options with him. They identified it would be useful for Mrtin to hve bsic grounding in mngement. On the Civil Service Lerning portl they found series of e-lerning modules on the roles of the line mngerperformnce mngement, mnger s developer nd mnging chnge; ll essentils for individuls undertking fi rst mngement role. Mrtin greed to complete these nd tlk to Rchel fter ech module to help reinforce nd pply his lerning months Mrtin needed development in customer service. Rchel nd Mrtin identified n e-lerning product to provide him with the bsic grounding. After Mrtin hd completed this, Rchel nd Mrtin identified where he could begin to pply the lerning. They greed to discuss further once Mrtin hd prcticed his customer service skills. Delivering Excellent Customer Service Equlity Impct Assessments Personl Helth & Sfety Protecting Informtion Level 1 Equlity & Diversity Mrtin undertook the mndtory e-lerning courses on Helth nd Sfety including: understnding bout security issues, protecting informtion nd equlity nd diversity. Mrtin hd some questions fter completing the courses nd tlked them through with Rchel months Mrtin ws fi nding it diffi cult to performnce mnge one of his stff. Although he hd tried some of the techniques described in the e-lerning, Rchel felt Mrtin would benefi t by prcticing some of the skills in sfe environment before trying them gin with the individul. Mrtin therefore ttended one dy workshop which covered hving importnt converstions e.g. tckling poor performnce. Mrtin found this prticulrly helpful but Rchel lso offered to coch him whilst working with the individul concerned. They orgnised regulr discussions whenever Mrtin needed them. First Line Mnger Development Civil Service Priorities Over the first 12 months Mrtin ws becoming more wre of current issues fcing the Civil Service e.g. More for Less nd the Big Society. Mrtin found online resources, Civil Service Priorities, on the Civil Service Lerning portl. These were relly helpful nd fter reding them he tlked to his collegues bout the implictions for their work. PPM Mrtin s role includes project mngement tsks nd he needed further professionl nd technicl development. In his discussions with Rchel he identified some lerning from the PPM professionl curricul to help him. Rchel greed this ws business criticl nd they went through the deprtment s pprovl process so tht he could ccess this lerning. The Civil Service Wy Ledership of the Civil Service Mngement Development Core Skills Specilist Development Profession-specifi c Skills Mndtory Lerning Consolidtion Coching Line Mnger discussion E-Lerning Workshop

25 Middle Mnger (HEO / SEO) 23 Victori, n experienced line mnger, moved to new job in policy role s mnger of mngers First month Victori previously mnged severl individuls within lrge opertionl business re. She now works in policy re nd mnges tem of 10, 4 of which re mngers themselves working in different regions. On her first dy, Asim, her line mnger, discussed her role nd responsibilities. He encourged her to spend time lerning bout her new role nd working in policy environment. She needed to know more bout how government works nd how civil servnts operte. Together, they identified wys she could do this, including tlking to her tem nd using the Civil Service Priorities online resources to find out bout the ltest issues. Using the Civil Service Lerning portl they lso found potentilly helpful introductory e-lerning, like Understnding the Civil Service, Wht is Strtegy? nd Anlysing nd Using Evidence including some helpful toolkits. After completing these, Asim nd Victori tlked bout how she could use the knowledge nd toolkits in her job. Understnding the Civil Service Wht is Strtegy? Anlysing nd Using Evidence Civil Service Priorities 6-12 months Asim nd Victori looked on the Civil Service Lerning Portl nd found the Middle Mnger Development Progrmme. This included e-lerning modules covering topics like remote mngement, mnging tem performnce, nd mnging resources. These helped Victori enhnce her existing mngement skills. After completing the modules, she discussed with Asim the key lerning points nd how she could use the knowledge in mnging her tem more effectively. They greed to review progress in couple of month s time. Middle Mnger Development elop Progrmme: LEVEL L 3 In regulr discussion, Asim nd Victori tlked bout her pst mngement experience, the difference with her current role nd previous performnce mngement issues in her tem. A key business priority for her deprtment this yer ws to improve performnce mngement; it ws importnt Victori dpted her mngement cpbilities to these new chllenges. Equlity & Diversity Protecting Informtion Level 1 Personl Helth & Sfety While Victori hd completed the mndtory development in her lst job, yer hd now pssed, nd so she undertook the Helth nd Sfety, Protecting Informtion nd Equlity nd Diversity e-lerning to refresh her knowledge months Asim nd Victori discussed her performnce over the yer, nd how she ws mnging working in policy role. They identified she hd continuing needs to develop her policy skills. They looked t the policy profession curriculum to identify suitble development. Asim lso suggested she should get mentor nd offered to mke connections with people he knew. Policy Profession A growing business priority ws lso to ensure stff hd suitble commercil wreness. As Victori hd responsibilities for mnging contrcts, Asim sked her to complete the Commercil Awreness e-lerning pckge. They tlked bout how she could pply her knowledge to the contrcts she ws currently mnging. Commercil Awreness One of Victori s collegues who ws responsible for Mngement Informtion Reporting for the Business Unit left, so Asim sked Victori to tke on this role. Although Victori ws lredy wre of Mngement Informtion, she would require dditionl knowledge, so she completed the e-lerning pckge. She lso tlked to others with more experience in this re. MI The Civil Service Wy Ledership of the Civil Service Mngement Development Core Skills Specilist Development Profession-specific Skills Mndtory Lerning Consolidtion Coching Mentoring Line Mnger discussion E-Lerning Workshop

26 Senior Civil Servnt (SCS) 24 Helen ws recently promoted to the SCS, mnging much bigger tem In the first month Hving worked in the Civil Service Helen ws wre of the key chllenges, but ws struck by the greter levels of ledership needed in her new role. She hs good people mngement nd communiction skills, but her role mens influencing nd persusion in strtegic environment re more importnt now. She previously mnged budgets, but needs more strtegic finnce skills. She worked in opertionl roles previously but now intercts more with Ministers nd other government deprtments. She needs to refresh her knowledge round the role of government nd working with Ministers. Helen discussed with her mnger, Rit, the new chllenges nd together they worked out suitble development pln. They found mentor who hd been in the SCS for while nd identified useful meetings she could ttend with other senior collegues to help understnd deprtmentl nd Civil Service issues. From the Common Curriculum they identified Helen could ccess e-lerning on the Understnding the Civil Service nd Advnced Finnce Skills to refresh her knowledge months As member of the SCS, Helen ws utomticlly booked onto the SCS trnsition event [refreshed Bsecmp]. Before ttending, she completed n online dignostic tool on ledership skills. The event ws helpful for peer networking. She lernt bout expecttions for leders, herd bout experiences of leders nd worked through current CS chllenges with other CS leders. She ws lso given ledership toolkit. After the event, delegtes greed to meet regulrly to shre experiences. She discussed with Rit wht she hd lerned nd her nlysis of the dignostic tool. Rit suggested how to use the tools to develop her style nd they greed to tlk further bout impct. SCS Trnsition (Bsecmp) Dignostic Ledership Tools Advnced Finnce Skills Understnding the Civil Service Hving undertken the e-lerning pckges, Helen nd Rit tlked through ny remining questions nd thought bout wys Helen could pply the lerning. For exmple, Rit lso mnges n expert in finncil mngement, so suggested Helen met him months Helen hd developed network of support, including her mnger, nd improved her ledership skills. However, she now needed to downsize her tem. She d never hd to del with this before nd expressed her concerns to Rit. On the Civil Service Lerning portl there ws new workshop on Leding through downsizing. This event ws beneficil s it helped Helen work through the difficult redundncy decisions nd converstions. Following her ttendnce, Rit coched Helen through this difficult period. Leding through Downsizing PPM Helen ws ppointed Senior Responsible Offi cer (SRO) for Deprtment-wide progrmme. This ws new role: she identifi ed e-lerning nd workshop for SROs from the PPM professionl curricul to ttend, which Rit greed to. Rit nd Helen regulrly discussed Helen s progress nd development. Rit identified development opportunities on the job, for exmple n opportunity to led demnding cross government project. Rit ws good role model; Helen lerned lot from her ledership. Civil Service Priorities Personl Helth & Sfety Protecting Informtion Level 1 Equlity & Diversity Helen regulrly met with her peer network to lern together. She kept up to dte with Current Ledership Chllenges using the online resources nd regulrly refreshed her knowledge in mndtory lerning like helth nd sfety, protecting informtion nd equlity nd diversity. The Civil Service Wy Ledership of the Civil Service Mngement Development Core Skills Specilist Development Profession-specific Skills Mndtory Lerning Consolidtion Coching Mentoring Line Mnger discussion E-Lerning Workshop Networking / Meetings

27 A Deprtment s Perspective 25 Ftim, the deprtment s Hed of L&D Ftim reviews the deprtment s business pln together with senior collegues from cross the deprtment to ensure tht she is wre of the deprtment s current nd emerging lerning needs. Amongst other things they relise tht stff will need incresed ccess to trining in trnsition mngement since severl public services re being decentrlised nd will move out to locl providers. Ftim meets with Evn, Lerning the deprtment s CS Lerning Business Enggement Mnger, to discuss the deprtment s lerning priorities nd expecttions for 2012 nd how CS Lerning s Common Curriculum products might help meet them. A few weeks lter, Evn comes bck with news from CS Lerning on the Common Curriculum for 2012, likely new lerning products, resource implictions nd view on how mny course spces the deprtment is likely to be llocted. Ftim nd Evn gree the deprtment s likely demnd cross the Common Curriculum nd negotite the lloction of course spces. Ftim joins her peers on the CS Lerning Ledership Group to review CS Lerning performnce during 2011 nd gree pln for ny improvements nd chnges to its service to deprtments Evn, Lerning Consultnt with CS Lerning The three spekers working with CS Lerning on new Ledership trining cse study get very fvourble feedbck nd Nncy, the Perm sec, is delighted. Ftim nd Evn meet to review the fi rst six months nd gree revised course lloctions for the rest of the yer. In light of the chnges to the deprtment s workforce mngement pln, they lso mke some downwrd djustments on course fi gures for the lst qurter of the yer. The deprtment s HR director informs her collegues of chnges in the deprtment s workforce mngement pln. Due to the trnsition of services the number of posts in the deprtment will decrese towrds the end of the yer. Ftim meets with him to scertin the potentil trining implictions nd lter briefs Evn. They gree to work through the implictions t their next meeting. The Common Curriculum led on Ledership trining invites Ftim to contribute new cse study to the trining nd suggest spekers. Since everyone is required to contribute to the lerning of others, it is esy for her to fi nd three collegues willing to get involved. She lredy knows from prior feedbck tht they will be good t this. Nncy, the Permnent Secretry A mjor security issue in the Deprtment leds to clls for n urgent increse in security refresher trining. Ftim immeditely contcts CS Lerning to ensure tht they cn enble ll stff in the Deprtment to ccess the relevnt e-lerning module stright wy. Evn mkes Ftim wre tht the Deprtment is heding for n overspend on its course lloction. However, t the beginning of the yer he nd Ftim mde provision for contingency lloction nd Ftim now releses this. Nncy, the Perm Sec grees the Deprtment s fi nncil del with CS Lerning for The deprtment nd CS Lerning jointly evlute the impct of CS Lerning lerning services on the deprtment s performnce. Overll, the findings suggest tht CS Lerning is becoming strong prtner for the deprtment in driving up business performnce nd strengthening civil service cpbility. Suggestions for improvements feed into Ftim nd Evn s discussions for 2013.

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29 Common curriculum 27 Product outlines

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31 Civil Service Essentils 29 Civil Service Wy

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33 Civil Service Wy 31 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C201 Ministeril Correspondence Lerning Description: The bility to effectively drft letters for ministers is n essentil civil service skill for those working with them. The course enbles prticipnts to improve the qulity of the letters they produce. C202 Prlimentry Questions Lerning Description: For those involved in prepring responses to Westminster PQs, this course will develop the bility to drft orl nd written replies nd provide n understnding of the purpose nd nture of the PQ system. Lerning Outcomes: An explntion of why ministeril correspondence is so importnt nd the different udiences for it An understnding of the min types of correspondence An pprecition of the wnts nd needs of the minister An pprecition of the viewpoint of the different udiences tht receive the correspondence The bility to put effective writing tips on style, tone nd structure to good use to enhnce the qulity of letters Fmiliristion with simple project mngement techniques tht mke the process more efficient An improvement in the qulity of support given to ministers Pre-lerning requirements: Pre-course reding of Working with Ministers hndbook. Durtion: Hlf dy Delegte quotes: This will help me produce better stndrds of work nd trin new stff. I relly enjoyed the course nd it will benefit me gretly. Lerning Outcomes: An understnding of ministeril ccountbility to Prliment An understnding of the different types of questions An understnding of the protocols nd processes for replying to different types of questions Awreness nd knowledge of best prctice in drfting replies An wreness of the importnce of reserch prior to formulting replies An understnding of how best to brief the minister An improvement in the qulity of support given to ministers Pre-lerning requirements: Working with Ministers hndbook. Durtion: Hlf dy Delegte quotes: Relly helped me to know wht sort of informtion should be included in nswers nd wht should be left out. I ll hve more informed pproch. All I ve lerned will be of vlue. Cost: 220 Cost: 220

34 Civil Service Wy 32 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C203 Essentil Working With Ministers: Effective Submissions Lerning Description: The bility to write effective submissions is n essentil civil service skill for those working with ministers. Lern the techniques tht help you select informtion nd present it in formt tht is esy to red, understnd nd ct upon. Lerning Outcomes: An understnding of the principles behind writing high qulity submissions An understnding of how to review options, nlyse informtion nd mke recommendtion tht equips the minister to mke decision An understnding of the six MUSTS which mke up the essentil structure of submission nd on which they stnd or fll An understnding of the importnt SHOULDS tht re to be considered in drfting submission An improvement in the qulity of support given to ministers An understnding tht better submissions enble ministers to mke better decisions which leds to better government Pre-lerning requirements: Working with Ministers hndbook. Durtion: 1 dy Delegte quotes: I now know tht most of the work to write submission is done in the plnning (thinking) stge. (I cn) now use sentences with more impct nd less fluff nd cn focus every sentence nd prgrph to hve good impct. Cost: 390 C301 Privte Office Foundtion Workshop Lerning Description: For stff in Privte Office including Ministeril Support Unit, correspondence sections, Prlimentry Brnch nd the Minister s Office. The course will help you support your minister more effectively nd perform t your best under pressure. Lerning Outcomes: An understnding of the priorities of ministers An understnding of wht ministers need from their Privte Office stff An insight into the working reltionships Privte Office stff need for continuous improvement An bility to nticipte potentil conflict nd pressure points Knowledge of how to work effectively with key stkeholders Knowledge of how to support your minister in Prliment An understnding of the implictions of working with colition government Knowledge of top tips for working in Privte Office tht will help you thrive in its pressured environment An improvement in the qulity of support given to ministers Pre-lerning requirements: None Durtion: 1 dy Delegte quotes: For me this ws n invluble intro to the worklod of Privte Office stff. It lso mde me lot more wre with the bredth of stff they work with. Super wy to get n understnding of the chllenges fced by Privte Office stff nd their reltionships with ministers. Cost: 290

35 Civil Service Wy 33 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C302 Hot Topics Cscde Lerning Description: This provides delegtes with informtion on the ltest Civil Service issues / priorities, in formt tht llow delegtes to cscde the informtion in their workplce. Topics will chnge, but my relte to new ministeril gends like Big Society, or to current chllenges, like More with less. Lerning Outcomes: To provide sufficient informtion on current issues / priorities fcing the Civil Service in formt tht llows delegtes to cscde this in the workplce. This my include: Informtion on new ministeril gends nd wht tht mens for the Civil Service Informtion on current chllenges - wht the issue is, why it is exggerted / more difficult now nd how we s Civil Service re pproching it. Informtion on wht individuls need to do to support the Civil Service chieving these new gends / overcoming these chllenges The sessions should provide delegtes with opportunity to sk questions bout the issue so they hve nswers to potentil questions to shre with collegues. Delegtes will be provided with briefing pck to support them when cscding bck in their work plce, e.g. power point presenttion, core messges, FAQ etc. C3AL Privte Office Individul Action Lerning Sets Lerning Description: For stff in Privte Office including Ministeril Support Unit, correspondence sections, Prlimentry Brnch nd the Minister s Office. These ction lerning sets will help people new to Privte Office develop skills required in their role. Lerning Outcomes: Regulr prticiption in smll peer group nd n externl expert fcilittor s n ongoing tool for lerning A fcility to lern from the experiences nd pproches of others A pltform to discuss difficult work issues An opportunity to get feedbck on personl work style from others Clrifiction round your role in the Privte Office tem An improvement in the qulity of support given to ministers Pre-lerning requirements: Will depend on the topic. Durtion: Up to hlf dy Pre-lerning requirements: None Durtion: 1 5 hours Cost: 167

36 Civil Service Wy 34 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C401 Advnced Working With Ministers: Written Briefings nd Submissions Lerning Description: A course for senior mngers.it focuses on the dvnced skills needed to effectively support collegues to produce high qulity written briefings nd submissions for ministers nd n understnding of your role in qulity ssurnce. Lerning Outcomes: Incresed knowledge of the key principles underlying the structure, plnning, content nd lyout of effective written briefs nd submissions Greter wreness of effective methods nd techniques in drfting nd presenttion of informtion An understnding of the role of senior mngers in ensuring collegues drft high qulity briefs nd submissions An understnding of the role of senior mngers in qulity ssuring briefs nd submissions before they rech their intended udience An improvement in the qulity of support given to ministers Pre-lerning requirements: Working with Ministers hndbook. Durtion: Hlf dy Delegte quotes: Very well structured, presented nd useful. Cn set the stndrd higher thn required to shpe the future civil service. Very well run nd perfect for my needs. Cost: 220 C402 Advnced Working With Ministers: Orl Briefings Lerning Description: The bility to deliver effective orl briefings is n importnt civil service skill for those working with ministers. This dvnced course provides n understnding of the principes behind the bility to crry out briefs successfully. Lerning Outcomes: An understnding of the principles of orl briefing Skills development the bility to lern bout n re of work, understnd it nd explin it orlly, in simple nd cler wy, to someone who knows nothing Achieving blnce between time mngement nd mngement of subject re An pprecition of the importnce of body lnguge, confidence nd eye contct when delivering n orl brief An understnding of how to del with questions An improvement in the qulity of support given to ministers Pre-lerning requirements: Working with Ministers hndbook. Durtion: 1 dy Delegte quotes: Excellent. Tutors did fntstic job. Very vluble I know how to select vitl informtion nd structure my briefings. Cost: 390

37 Civil Service Wy 35 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning C4BS Big Society through Public Enggement Lerning Description: A workshop to help delegtes gin deeper understnding of the role of centrl government in fcilitting public enggement. To explore successful prctices nd pitflls through cse studies nd discussion. C4ST Systems Toolkit Lerning Description: The workshop provide leders with generl introduction to systems thinking nd why it is relevnt to their everydy work. Lern how shift in thinking cn bring bout fundmentl chnge. Lerning Outcomes: Use lerning from cse studies, from new models nd from those who hve led successful processes to: Increse knowledge of public enggement nd prtnerships s mens to sve money, mke efficiencies nd chieve the Government priority of turning the Big Society into relity Develop greter confidence in new wys of working Build understnding of the foundtions on which trusting prtnership reltions re bsed Build understnding of engging stkeholders to be prt of the solution Build understnding of how prtnerships cn be forged with limited resource Pre-lerning requirements: None Lerning Outcomes: An understnding tht shift in how leders think is essentil to public sector reform An understnding of personl, orgnistionl nd culturl obstcles to chnge An bility to identify your own immunity to chnge nd how you cn chnge it to be more effective s leder An understnding of the difference between dptive or technicl chllenges nd the different ledership responses required for ech An understnding of common trps tht cn be voided in tckling dptive chllenges Pre-lerning requirements: Pre-reding - short introduction to systems thinking. Durtion: 1 dy Durtion: 5 10 hours Delegte quote: Going to revisit customer ngles nd innovtive service delivery in the chnge proposls nd expose thinking to my tem nd collegues. Cost: 390 Delegte quotes: Well focused, compct progrmme The dptive problem technique will be extremely useful I will review my personl effectiveness using immunity techniques The course gve good insight into why people resist chnge Cost: 390

38 Civil Service Wy 36 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning 12SC Appering Before Select Committee Lerning Description: A prctice session for people who hve been clled to pper before Select Committee. Tilored to the specific hering nd using role-ply, it ensures they re well prepred to give evidence nd to perform effectively s witnesses. Lerning Outcomes: Incresed understnding of the composition, role nd powers of Select Committees Better understnding of the principles governing the giving of evidence by officils, nd their ppliction to individul s own res of responsibility Incresed confidence nd bility in presenting evidence effectively nd cogently in the fce of dversril questioning 12PA Appering Before Public Account Committee Lerning Description: A preprtion session for Accounting Officers nd their supporting witnesses for ppering before the Public Accounts Committee. Tilored to the specific hering nd using role-ply, it ensures they re well prepred to give evidence. Lerning Outcomes: Incresed understnding of the composition, role nd powers of the Public Accounts Committees Better understnding of likely lines of questioning by the Public Accounts Committee nd pproprite styles of response Incresed confidence nd bility in presenting evidence effectively nd cogently in the fce of dversril questioning Pre-lerning requirements: None. Durtion: hlf dy Delegte quote: I do not exggerte when I sy tht wht we lerned from you ws bsolutely indispensble, nd tht we would not hve coped without it. Pre-lerning requirements: None. Durtion: hlf dy Delegte quotes: (Tutors) predicted likely line of questioning nd style of committee discourse. The experience of someone who hs delt with the Public Accounts Committee in the pst ws very vluble. Cost: 55 Cost: 55

39 Civil Service Wy 37 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning PACE Public Accountbility for Chief Executives Lerning Description: An essentil induction for newly ppointed Accounting Officers nd their senior support stff. It provides n introduction to the principes nd mechnisms of public ccountbility, the hndling of public money nd the conduct of public business. Lerning Outcomes: An wreness of the roles nd responsibilities of Accounting Officers nd their reltionship with the Ntionl Audit Office nd Public Accounts Committee An improved understnding of the principles nd conventions governing the ccountbility of the Civil Service nd other public bodies to ministers nd Prliment Incresed knowledge of the mechnisms through which tht ccountbility is dischrged An understnding of the finncil spects of public ccountbility for Deprtments, Executive Agencies nd sponsored bodies Pre-lerning requirements: None. Durtion: 1 dy Delegte quotes: It covered ll the territory nd ws very well tilored to the udience. Very helpful indeed. Cler exmples nd focused on role within the wider context of governnce nd ccountbility. Cost: 590

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41 Civil Service Essentils 39 Mndtory lerning

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43 Mndtory lerning 41 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning ML01 Personl Helth nd Sfety (E) Lerning Description: E-lerning covering ll the bsic spects of wreness of personl helth nd sfety. ML02 Protecting Informtion: Level 1 (E) Lerning Description: Designed for ll stff nd will provide you with comprehensive guide to why informtion is so importnt, the risks to its sfety, nd wht you cn do to protect it Lerning Outcomes: Understnd the mening of helth nd sfety nd why it is importnt Know how helth nd sfety is mnged in the civil service Understnd the roles nd responsibilities of key stff eg line mngers; work plce djustment ssessors Understnd our own helth nd sfety responsibilities Lerning Outcomes: Understnd why we need to protect informtion How do we mnge informtion t work How we protect informtion outside the office Understnd principles in shring & sending info Roles & Resposibilties Pre-lerning requirements: None Durtion: 1 hour or less Pre-lerning requirements: None Durtion: Typiclly 1 to 5 hours depending on user requirement.

44 Mndtory lerning 42 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning ML03 Protecting Informtion: Level 2 (E) Lerning Description: Designed for those who hve specific responsibility for hndling info, nd is prticulrly imed t Informtion Asset Owners nd Line Mngers, lthough it is lso relevnt for others such s those in policy, project nd procurement roles. Lerning Outcomes: Understnd the Informtion Assets Benefits of informtion to our business Hving the right processess in plce Shring informtion - dvnced Roles nd Responsibilities Pre-lerning requirements: None Durtion: 1 hour or less ML04 Introduction to diversity nd equlity (E) Lerning Description: This pckge provides n introduction to workplce diversity nd n overview of equlity legisltion. It lso contins some prcticl ctivities designed to dvnce equlity nd inclusion nd improve our customer service. Lerning Outcomes: This pckge will help demonstrte how diversity nd equlity cn help you in your dy to dy work. It will ensure you re wre of your responsibilities under equlity lw nd the benefits of diversity nd equlity to your customers, service users nd orgnistions. After completing the pckge, you will be ble to: explin wht diversity mens nd why it is so importnt explin the difference between diversity nd equlity explin how diversity nd equlity benefits everyone explin the key requirements of equlity legisltion recognise nd chllenge uncceptble behviour outline wht we cn ll do to promote diversity wreness Pre-lerning requirements: None Durtion: 1 hour or less Delegte quote: I m delighted this diversity nd equlity pckge is one of the first lerning products vilble on the Civil Service Common Curriculum. I hope you find it useful nd urge you to build in time to complete some of the downlodble tem ctivities.

45 Mndtory lerning 43 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning ML51 Protecting Informtion: Level 3 (E) Lerning Description: Builds on the messges contined in Protecting Info Levels 1 nd 2 nd provides contextul overview nd grounding in Info Assurnce, roles & responsibilities, Info Risk Mngement nd first steps in mnging n info loss incident. Lerning Outcomes: Understnd Roles & Responsibilties Understnd IA Fmily Know how to hndle Risk nd Thret Know steps to mnge n informtion loss incident Pre-lerning requirements: None Durtion: 1 hour or less

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47 Civil Service Essentils 45 Specilist development

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49 Specilist development 47 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning S0BC Business Continuity (E) Lerning Description E-lerning to provide informtion on business continuity best prctice. S0DP Dt Protection Lerning Description Specilist lerning designed to build on the Protecting Informtion trining. Provides greter depth nd understnding for those people who re dt protection officers or informtion mngement specilists. Lerning Outcomes: Understnd wht Business Continuity mens Be ble to define the mening of disruption nd stedy stte nd the possible cuses of disruption in the workplce Understnd the benefits of hving effective Business Continuity mngement in plce Lerning Outcomes: Understnd the principles nd the prcticlities involved in dt protection Understnd the legl requirements surrounding dt protection Understnd the principles of informtion security How to pply both nd informtion security ensuring complince with dt protection legisltion Pre-lerning requirements: None Durtion: 1 hour or less Pre-lerning requirements: None Durtion: 1 dy

50 Specilist development 48 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning S0FA First Aid in the Workplce Lerning Description This course will give you the knowledge nd confidence to del with first id emergency nd will qulify you to be nominted workplce first ider for three yers. S0FE Fire nd Evcution (E) Lerning Description E-lerning providing more detiled informtion on fire nd evcution for stff in generl but prticulrly for those people with mrshl or building sfety responsibilities. Lerning Outcomes: Understnding of First Aid Priorities nd Regultions Knowledge of mnging incidents tht require first id intervention Knowledge of recording nd reporting of first id incidents Knowledge of First Aid Kits nd equipment Ability to dminister first id for exmple in the following circumstnces: - bsic life support - exmintion of csulty - unconsciousness - control of bleeding - frctures - burns nd sclds - eye injuries - dressings Pre-lerning requirements: None Durtion: 3 dys Lerning Outcomes: The use nd recognition of different types of fire extinguishers Ability to spot fire hzrds Knowledge of wht to do if there is bomb thret Knowledge of evcution procedures nd evcution equipment e.g. evcution chirs Pre-lerning requirements: None Durtion: 1 hour or less

51 Specilist development 49 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning S0FI Freedom of Informtion (E) Lerning Description E-lerning pckge for ll stff deling with FOI requests, providing n introduction nd essentil guidnce. A fce to fce element is likely to be included for those who ct s FOI focl points. Lerning Outcomes Describe the min two pieces of lw ssocited with ccess to informtion Understnd how the lw ffects you both s member of stff nd s member of the public Understnd the philosophy of freedom of informtion nd the right of ccess to held informtion Understnd the procedures for the processing nd monitoring of request for informtion Understnd exemptions to ccess nd the public interest test Identify informtion likely to be requested nd understnd mechnisms for publishing prior to request S0IG Investigting Grievnces (E) Lerning Description E-lerning pckge to provide informtion on how stff should investigte grievnces. Lerning Outcomes: Understnd the policy nd procedures involved in issue resolution, the circumstnces tht my led to grievnce being rised, nd the responsibilities of key stff in ddressing it Acquire full understnding of your role s n investigtor nd know the procedures you re required to follow to rech conclusion of the grievnce process Pre-lerning requirements: None Durtion: 1 dy Pre-lerning requirements: None Durtion: 1 hour or less

52 Specilist development 50 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning S0PR Pre-Retirement Trining Lerning Description To support delegtes to understnd of the personl implictions of retirement nd enble them to strt plnning for life fter work. Lerning Outcomes On completion of the event the prticipnts will be ble to: identify their personl implictions in retiring from employment, including the effects of chnge stte the mounts of their stte nd occuptionl pensions nd the methods of pyment set relistic personl objectives for retirement nd drw up pln to chieve them Understnd the helth nd wellbeing issues ssocited with retirement nd hve informtion on help n support vilble identify strtegies for finncil mngement in retirement including budgeting nd legl considertions Pre-lerning requirements: None Durtion: 1 dy

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54 Ledership nd Mngement Development 52 Ledership in the Civil Service

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56 Ledership in the Civil Service 54 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning L3FS Fst Strem Progrmme Lerning Description Future provision: Civil Service Lerning will work with Cbinet Office nd Fst Strem Grde Mngers to ensure continued delivery of progrmme tht meets the needs of the Fst Strem cross Government. We expect the future progrmme to keep to the fundmentl principles of focussing on the essentil skills Fst Stremers need coupled with the provision of opportunities for networking; delivered through mix of events. Current provision: The current Fst Strem Progrmme will remin in plce through to the end of it current funding period in September. The progrmme covers the essentil skills required for the Fst Strem cross Government; ongoing support nd development throughout Fst Stremer s creer; nd the building of strong Fst Strem community cross Government 1st Yer Fst Stremers Mid-Term Fst Stremers Senior Fst Stremers Lerning outcome Current provision: First Yer Fst Strem Fst Strem Induction Lern wht is expected of Fst Stremers from the Ledership of the Civil Service, nd how to get the most out of the Fst Strem experience. 1 dy Prliment, Government nd the Civil Service Introduction to the working environment, politicl context, Prliment mchinery, the orgnistion of Government nd the Civil Service. 5 dys Personl Productivity: Achieving More with Less Mnging complex worklods while feeling in control nd on top of your gme. 1 dy Communicting with Impct Mstering the skills of successful communiction with the focus on how it improves the bility to influence nd persude. 2 dys or Communicting with Ministers nd Senior Officils Develop the skills needed to write good briefs nd submissions, lines to tke nd ministeril letters, nd to improve orl briefing skills nd communiction of complex mteril. 3 dys Policy Skills Progrmme Understnd nd develop the skills needed to trnslte Government priorities into relity. 2 dys 1 dy Essentil Policy Skills; 1 dy Policy Skills Msterclss Mid-Term Fst Strem Personl Effectiveness Develop better understnding of your personl style nd the impct this hs on yourself nd others. 3 dys Policy Skills Progrmme Understnd nd develop the skills needed to trnslte Government priorities into relity. 2 dys 1 dy Essentil Policy Skills; 1 dy Policy Skills Msterclss Senior Fst Strem Ledership nd Strtegic Thinking, Prepring for Grde 7 Get greter understnding nd wreness of the role of senior ledership nd how you might prepre yourself for the journey. 1 dy Achieving Policy Outcomes: the Current Context Understnd the chnging role of civil servnts s prt of the big socirty nd prcticl pprecition of key policy skills. 1 dy Durtion Current provision: First Yer Fst stremers re expected to undertke 15 dys trining, with up to 15 dys therefter if possible.

57 Ledership in the Civil Service 55 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning L4EX Explorer Lerning Description Explorer is bout collbortive ledership nd how leders must dopt this style of working to chieve results. It will help you understnd the connections between service nd delivery problems tht cut cross orgnistions nd sectors. Lerning Outcomes: An understnding of the context: the complexities of tody s public service chllenges nd how leders cn improve business performnce through networks An bility to crete collbortive working environment: mpping out stkeholders, how to involve, empower nd mobilise them, generting collective wisdom An understnding of how to liberte difference: respecting different needs nd views, overcoming tensions between different prtners, deling with competing gends, finding common ground Getting results through personl influence not forml uthority: building your emotionl intelligence, understnding the impct of your personl style, reding situtions, removing obstcles An understnding of how to chieve mesurble success: gining commitment nd developing n ction pln L4LG Leding t the Grde Lerning Description Helps new grde 7s understnd wht is expected of them, wht is different, nd how to mke succesful trnsition to the grde. Lerning Outcomes: Will equip mngers with the necessry cpbilities to mke smooth trnsition into their new role Will focus on building confidence, credibility nd impct Pre-lerning requirements: Some pre-work/reding my be required Durtion: 1 dy Pre-lerning requirements: Provide specific opportunity for which to pply your collbortive ledership skills. Durtion: 2 dys Delegte quotes: I thoroughly enjoyed this fscinting nd chllenging progrmme nd hve tken wy rel insights. I hd no previous knowledge of collbortive ledership. My thinking is now focused nd I wnt to shre it with collegues. Cost: 960

58 Ledership in the Civil Service 56 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning L4PS Prepring for SCS Lerning Description Supports individuls identified by deprtments s potentil SCS cndidtes in prepring for senior ledership. Lerning Outcomes: Trnsition to corporte nd collborte role Leding in politicl environment Leding complex chnge Individul ledership style Behviourl choices Commitment to ction Pre-lerning requirements: Some pre-work/reding my be required Durtion: 1 dy L5BD The Effective Bord Member Lerning Description The course equips new bord members to deliver strong strtegic nd corporte ledership in their orgnistions. It provides n opportunity to reflect on their role, both s n individul bord member nd s prt of corporte tem. Lerning Outcomes: A considertion on your own bord role nd responsibilities, nd how it differs from your senior mngement function A deeper understnding of the specific skills required Knowledge of the corporte governnce code nd the building of good prctice An bility to operte s criticl friend An understnding of wht mkes for effective nd productive bords A better functioning bord tht work together more effectively nd understnds the role of chllenge Pre-lerning requirements: Pre-event reding nd three short questioinnires. Durtion: 1 dy Delegte quotes: All very enlightening - especilly understnding how other civil service bords work. I m more confident in my understnding of the wy bord opertes nd m better ble to chllenge nd operte effectively. Cost: 525

59 Ledership in the Civil Service 57 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning L5BS Public Enggement to Deliver the Big Society Lerning Description A workshop bout how leders cn crete culture of public enggement to deliver the Big Society. Gin deeper understnding of leder s role in fcilitting public enggement nd shre experience nd best prctice cross government. Lerning Outcomes: Incresed knowledge of public enggement nd prtnerships s mens to sve money, mke efficiencies nd chieve the Government priority of turning the Big Society into relity Greter confidence in new wys of working An understnding of the foundtions on which trusting prtnership reltions re bsed An understnding of engging stkeholders to be prt of the solution An understnding of how prtnerships cn be forged with limited resource An understnding of the pitflls tht cn rise tensions t ntionl nd locl level L5DS Better with Less Downsizing Lerning Description Key messges bout leding downsizing progrmmme from people in the public sector, who hve cn relte first hnd their experience of wht it is like. It will help senior leders cope nd steer pth through extremely difficult times. Lerning Outcomes: An understnding of wht is involved in downsizing tht cn help you implement it moore effectively in your ownorgnistion An understnding of the emotionl journey of the leder how you nd your stff my feel nd rect nd some of the mesures which cn help Better preprtion to enble you to mnge yourself while supporting nd leding others An improved understnding of the need to build prtnerships with expert collegues nd other stkeholders nd the importnce of seeking peer support Pre-lerning requirements: None. Durtion: 1 5 hours Pre-lerning requirements: None. Durtion: 1 5 hours Delegte quotes: The pce nd content were pretty spot-on. The cse study provided good jumping off point for discussions. Delegte quotes: Collbortive working is chievble! The mix of delegtes from different deprtments provided good level of discussion nd helped me in understnding issues beyond my re. Very inspirtionl spekers. Relly interesting, nd highly relevnt. Cost: 265 Cost: 265

60 Ledership in the Civil Service 58 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning L5HO Horizon Lerning Description Horizon follows nd builds on SCS Bse Cmp. It emphsises shift from personl to collbortive ledership working with people from rnge of sectors to define nd tckle complex problems. Lerning Outcomes: An understnding of collbortive ledership in complex environment: the theory nd prctice of working together to improve business performnce, the mening nd principles of outstnding ledership Achieving sustinble chnge cross orgnistionl boundries: how complex problems interct, the need for systems thinking, the implictions of shring power nd influence, building trust An bility to crete positive collbortive ction: inspiring nd engging others, developing personl resilience, mking the shift from personl ledership contribution to fostering collective nd collbortive pproch, working without trditionl power bse Pre-lerning requirements: A self perception questionnire bout personl resilience plus subject bckground reding. Durtion: 2 dys Delegte quotes: Excellent. Well delivered nd good pce. Hs been excellent to reflect on my own ledership nd to lern from the experiences of others. (The lerning) cn be pplied to issues my tem is deling with. The links between theory nd rel life exmples re extremely relevnt nd useful - timely course nd one for ll SCS. Cost: 960 L5NEB Non Executive Bord Member Induction Progrmme Lerning Description To give newly ppointed non-executive bord members of government deprtments nd executive gencies better understnding of their role, the public sector lndscpe nd the key reltionships within it. Lerning Outcomes: An explntion of the ccountbility nd governnce rrngements in centrl government An pprecition of the structures nd mchinery of centrl government, including the roles of Tresury nd Cbinet Office, Prliment, select Committees, the civil service nd ministers An understnding of the role on non-executive on Government bord. An explntion of your role in finncil mngement including the role of the Audit Committee nd the principles of Government ccounting A strengthening of the qulity of the contribution mde by non-executives to their bords Pre-lerning requirements: Optionl pre-course reding. Durtion: 1 dy Delegte quotes: Beneficilly intensive nd effective, but lso humn nd empthetic. I found the whole progrmme inspirtionl. Cost: 525

61 Ledership in the Civil Service 59 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning L5RE SCS Regionl Events Lerning Description Regionl (nnul) conferences for SCS below Permnent Secretries nd Director Generls to shre best prctice nd find solutions to current cross-cutting issues L5T2 Top 200 Lerning Description Regulr six-monthly meetings of Permnent Secretries nd Director Generls to shre best prctice nd find solutions to current cross-cutting issues. Lerning Outcomes: Focus on corporte chnge Collective understnding of the chllenges Work well together s leders Support for public reform gend Strengthen regionl networks nd efficiencies Lerning Outcomes: Senior ledership expecttions Collective understnding of the chllenges Work well together s leders Support for public reform gend Corporte chnge Pre-lerning requirements: Durtion: 1 dy Pre-lerning requirements: Durtion: 3 dys

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63 Ledership nd mngement development 61 Mngement development progrmme

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65 Mngement development progrmme 63 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning M Mngement Development Lerning Description Future provision: A comprehensive, progressive nd blended mngement development progrmme, covering lerner-led knowledge bsed elements nd workshops to llow skills prctice on specific topics. Lerning will be vilble in bite-sized chunks nd cn be built together to meet individul s needs. Levels reflect different elements of mngement roles, so individuls cn progress to the level most relevnt to their current role. Current provision: This full progrmme is not vilble yet. In the mentime, deprtments nd NSG my provide progrmmes to meet mngement development needs. NSG s progrmme hs been mtched s closely to CSL s progrmme s possible, but does not include the lerner-led elements. Insted, workshops re offered to meet these knowledge needs. AA/AO Mnging Self EO Mnging Others HEO/SEO Middle Mngers G7/6 Senior Mngers Mnger s developer including understnding the importnce of lerning nd the role of the mnger in chieving this Mnging chnge including understnding the mnger s role in helping chieve chnge effectively Development workshop elements: Coching skills to enble mngers to cquire the knowledge nd skills needed to help their stff develop Hving importnt converstions to equip mngers to hve importnt converstions s prt of their line mngement responsibilities Giving nd receiving feedbck to provide mngers with the skills to give nd receive feedbck effectively Fcilittion skills To enble mngers to become effective fcilittors in the workplce Emotionl intelligence To build skills in the use of emotionl intelligence with others Mnging chnging To enble mngers to understnd trnsition nd build resilience nd confidence when mnging chnge Recruitment nd interviewing skills To provide individuls with knowledge of effective recruitment nd build interviewing skills Pre-lerning: Future provision: Workshops will require undertking the relevnt e-lerning modules prior to ttending. Lerning outcome Future provision: The full progrmme will eventully cover the following: Lerner-led / e-lerning elements: The role of the mnger including knowledge of legisltion nd the mnger s responsibilities Performnce mngement including knowledge of objective setting nd mnging poor performnce Durtion: Future provision: E-lerning nticipted to be between 2-5 hours per module Fce to fce workshops nticipted to be between hlf dy to 1 dy

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67 Core Skills 65 Core Skills

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69 Core Skills 67 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0CAF Commercil Awreness Foundtion (E) Lerning Description To equip ll civil servnts with n understnding of the essentil commercil considertions pplicble to ll stff spending public money. Lerning Outcomes The wider commercil context nd its importnce to Government Explin why it is importnt for Civil Servnts to the understnd commercil implictions ssocited with their work Wht is vlue for money? The responsibility of spending public money Wht we men by commercil in Government i.e. Procurement, PPM, Contrct Mngement, Finnce nd Risk Mngement Wht re the commercil points of impct on processes of project or progrmme mngement? Wht re the rules of enggement in deling with suppliers? CS0L Introduction to Continuous Improvement for Leders (E) Lerning Description An introduction to the mindset nd techniques of len nd continuous improvement to eliminte wste nd mke efficiencies in tems nd business res. This course will provide n pprecition of the ledership pproch required for success. Lerning Outcomes History of continuous improvement nd the mngement philosophies nd systems on which it ws built The role of mngers in leding continuous improvement Identifying wht is generting vlue nd wht is wsteful, nd how to lign processes to mximise vlue nd drive out wste How orgnistionl culture cn impede continuous improvement nd how it might need to chnge Improving job stisfction nd creting more flexible nd efficient workforce while fostering n innovtive nd cretive problem-solving culture. Pre-lerning required: None Durtion: mins Pre-lerning required: None Durtion: 2 hours

70 Core Skills 68 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0PD Successful Project Delivery (E) Lerning Description This progrmme will give individuls n understnding of the project mngement lndscpe nd how they best support projects; the lnguge nd processes tht enble Deprtment s to successfully deliver progrmmes nd projects; nd the contribution projects mkes to the wider orgnistionl portfolio. CS0F Finnce Skills for All (E) Lerning Description Provides simple steps for cquiring the foundtion nd intermedite level of knowledge for the Professionl Skills for Government (PSG) finncil skills. Lerning Outcomes Understnd wht project is Understnd the different stges of the project lifecycle Recognise where own works fits into the project Contribute effectiively to the mngement of risks nd issues Understnd where to go for further informtion nd development Lerning Outcomes Finncil plnning nd control Resource bsed mngement Strtegic nd business plnning Budget mngement Performnce indictors Mrket economics Investment pprisl & evlution Pre-lerning required: None Durtion: 1 hour or less Pre-lerning required: None Durtion: 1 dy

71 Core Skills 69 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0EC Effective Communiction (E) Lerning Description E-lerning pckge to provide bsic understnding of good written nd verbl communiction. CS0S Wht is Strtegy? (E) Lerning Description For ll stff to gin n understnding of wht strtegy is nd its orgniztionl functions nd benefits. How they cn influence nd help deliver strtegy. Lerning Outcomes: Understnd wht effective listening mens Development of effective questioning Understnding of non-verbl behviour How to be effective in writing s well s orl communiction Lerning Outcomes Understnd wht strtegy is Define the process of strtegic thinking in n orgnistion Define how strtegies re used in the civil service Define how individul civil servnts cn influence strtegy Define own responsibility in turning strtegy into relity within the civil service Pre-lerning required: None Durtion: 1 5 hours Pre-lerning required: None Durtion: 30 mins

72 Core Skills 70 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0E Anlysing nd Using Evidence (E) Lerning Description E-lerning pckge to provide bsic overview of nlysis nd use of evidence techniques. CS0W Microsoft Word (E) Lerning Description Prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. Lerning Outcomes: identify nd use vrious sources of evidence nd feedbck to support outputs understnd the vlidity, relevnce nd limittions of different sources of evidence use evidence to evlute policies, projects nd progrmmes understnd nd interpret the most commonly used methods for summrising dt engge with relevnt experts to gther nd evlute evidence Lerning Outcomes Getting round Word fetures, nd compiltion of bsic documents Following on from bsic bilities to include items, such s tb setting, importing documents Developing the knowledge nd skills of word processing nd be ble to mnge bsic documents t work Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement

73 Core Skills 71 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0A Microsoft Access (E) Lerning Description Prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. CS0E Microsoft Excel (E) Lerning Description Prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. Lerning Outcomes Getting round Access, nd the construction of bsic dtbses Following on from the bsic pckge to include items such s linking dt nd compiltion of outputs An Introduction to the next level of functions nd dditionl fetures, including dvnced queries, link to excel, ction queries, dvnce reports, Access nd the web, nd shortcuts Lerning Outcomes Getting round Excel fetures, nd the construction of bsic spredsheets including getting strted, formtting, formule, help fetures, utofill, printing, chrts nd pge setting Following on from the bsic pckge to include multiple spredsheets nd pivot tbles Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement

74 Core Skills 72 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0PP Microsoft PowerPoint (E) Lerning Description Prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. CS0P Microsoft Project (E) Lerning Description This Ms Project elerning is prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. Lerning Outcomes Getting round PowerPoint fetures, nd the construction of bsic presenttions. Know the bsics of PowerPoint presenttion cretion, getting strted, views, chnging the look of your presenttion, printing, pictures, drwing, presenting slideshow, nd correcting mistkes. Following on from the bsics to include importing of documents nd the use of kiosk fcility Lerning Outcomes Getting round Project nd construction of bsic Project informtion. Getting round Project nd construction of bsic Project Informtion Idel for people who hve not used Microsoft Project before nd who re presently working in Project Mngement role or hoping to instigte Project Mngement system Aims to show how to crete project pln, ssign resources, perform bsic trcking nd djust Microsoft Project output. Become comfortble creting projects you might typiclly crete t work Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement

75 Core Skills 73 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0O Microsoft Outlook (E) Lerning Description Microsoft Outlook is prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. CS0V Microsoft Visio (E) Lerning Description Microsoft Visio is prt of series of engging, interctive, lerning progrmmes on Microsoft Office IT pckges. The lerner cn dip in nd out of the progrmme nd use it s reference tool to ccess the specific lerning elements required from pick list t the time of their individul need. Lerning Outcomes This lerning pckge will enble delegtes to progress from lerning how to use Outlook to construct, send, nd receive bsic e-mils; to lerning bout delegte ccess nd housekeeping of Outlook files Aims to increse confidence in the bsics of using Outlook, mnge E-mil, the Contct list nd Appointments Lerning Outcomes Understnding how to mke the most of Visio to help produce professionl looking digrms for displying complex business informtion Know how to use the fetures of Microsoft Visio to effectively crete mpping process flow digrms, orgnistion chrts, network digrms, softwre design or scled digrms i.e. room lyouts, within the workplce Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement Pre-lerning required: None Durtion: Typiclly 1 5 hours depending on user requirement

76 Core Skills 74 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS0MI Mnging Informtion (E) Lerning Description E-Lerning providing n wreness of wht is ment by informtion nd the legisltion in plce to protect it. How to orgnise, lbel, store, nd retrieve informtion using the most effective methods tht support your work processes nd business. CS0CS Delivering Excellent Customer Service (E) Lerning Description E-Lerning giving brod wreness of good customer service nd why it is priority for the Civil Service. Wht good service mens, how to provide it, nd wht to void. Lerning Outcomes: Understnd wht is ment by informtion nd the sttutory frmework surrounding it Understnd how to orgnise informtion documenttion; lbelling; nd storing Awreness of the systems vilble to retin nd retrieve informtion Awreness of the use of informtion dissemintion nd collbortion Lerning Outcomes: Understnd the importnce nd benefits of creting customer service culture within the CS Understnd the stndrds expected of Civil Servnts Recognise our customer expecttions Understnd the importnce of creting the right first impression Recognise the link between diversity nd customer service Understnd the importnce of hndling customer informtion ppropritely Pre-lerning required: None Durtion: Typiclly 1-5 hours depending on user requirement. Pre-lerning required: None Durtion: 1 hour or less

77 Core Skills 75 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS23BM Budget Mngement Lerning Description Workshop providing detiled lerning on budget mngement. Aimed t those with budget responsibilities nd lso stff who re budget mngers. CS23PS Presenttion Skills Lerning Description Enbling delegtes to cquire the confidence, skills nd knowledge necessry to prepre nd successfully deliver public presenttion. Lerning Outcomes: Be ble to present budgets with confidence nd ccurcy Be ble to understnd nomlies nd potentil corrective ction Red, understnd nd give bsic interprettion of finncil informtion Crry out bsic clcultions from ccounts nd to recognise res for concern Recognise the different types of costs within the orgnistion or own deprtment nd understnd your contribution to improving business processes through controlling its costs Pre-lerning: Some pre-course preprtion work will be required Durtion: 1 dy Lerning Outcomes The design nd development of presenttion Understnd the trget udience nd tiloring mteril ppropritely The role of visul ids in presenttion. The presenter s visul id Use lerning styles knowledge to demonstrte how to dpt presenttion styles to suit the udience needs. Build rpport with the udience Understnd the udience nd how to hndle questions nd chllenges from them. Understnd the logistics nd requirements needed to prepre for presenttion, including contingency plnning should things not go to pln. Pre-lerning: Some pre-course preprtion work will be required Durtion: 2 dys

78 Core Skills 76 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS34BC Building Your Cse Lerning Description How to construct compelling rgument bsed on logicl use of evidence (the pyrmid principle. Lerning Outcomes: - Lern more bout how to present evidence clerly nd logiclly in wy tht supports your rgument nd influences others - Understnd the principles of cler thinking tht led to cler nd logicl writing - Understnd more bout the Pyrmid Principle so tht your thinking will be esy for others to grsp nd your presenttion of evidence effectively supports your cse Pre-lerning: None Durtion: 1 dy CS4ACA Advnced Commercil Awreness (E) Lerning Description To support civil servnts in roles tht require deeper understnding of the opportunities nd risks presented by commercil reltionships nd rrngements. Lerning Outcomes Understnd the complexities of the environment in which Government nd the privte sector relte to ech other nd how civil servnts need to operte within this How Government commercil functions operte nd re chnging, understnding the role civil servnts cn ply in enbling the Government to chieve best possible results through commercil opportunities nd prctices Understnd the nture of mutul risk, rewrds nd remedies s well s incentivistion nd its contribution to performnce A deep working pprecition of why it is importnt for Civil Servnts to understnd commercil implictions of their work The commercil considertions required in developing nd introducing government policy nd understnding the commercil mrketplce nd how government policy my impct on it Understnd wht drives commercil orgnistion nd how this impcts on their supplying behviour nd bility to deliver policy Describe how to develop commercil reltionships with suppliers nd the risks ssocited with this prtnership Develop working prctices for the orgnistion tht ensure n ongoing nd effective commercil reltionship with suppliers Pre-lerning: None Durtion: 2 dys

79 Core Skills 77 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS4DS Developing Strtegy (E) Lerning Description How to develop strtegic thinking t senior level in n orgnistion nd how to turn strtegy into relity. CS45L Working with LEAN Lerning Description Building on the bsic principles of Len nd how it cn improve business processes through continuous improvement. A prcticl workshop exploring further how to put the principles into prctice nd see the positive outcomes in your own business. Lerning Outcomes Define wht vlue strtegy dds to the civil service/government with focus on chieving more with less Understnd the responsibility of leding n orgnistion through strtegy. Use prcticl techniques to id strtegic thinking Develop cler vision of how to write strtegy, including developing options, using stkeholders nd the best delivery systems Explore the use of tools to support strtegy Lerning Outcomes: Understnd the bckground to Continuous Improvement nd LEAN nd how it originted stte the benefits of Continuous Improvements using rel exmples Understnd how LEAN tools cn nd hve been used within the civil service Hve bsic tools nd techniques to use within immedite work res Know where to go for dditionl sources of informtion nd dvice Pre-lerning required: None Durtion: 30 mins Pre-lerning required: None Durtion: 1 dy

80 Core Skills 78 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS45P Working with Projects Lerning Description This course uses tught inputs, cse studies nd group discussion to build n understnding of the ledership chllenge in project environment; how leders cn be more effective in the project mngement environment; nd equip them for undertking the role of the Senior Responsible Owner. CS45FB Advnced Finnce nd Business Finnce Skills Lerning Description E-lerning pckge tht builds on Finnce Skills for All, providing greter in-depth knowledge for more senior stff. Lerning Outcomes Led project to successful conclusion Effectively support the project tem throughout the stges of the lifecycle Ensure the project is ligned to the outcomes nd objectives of the wider progrmme nd/or portfolio Effectively mitigte risks to the progrmme Ensure tht the project is prepred for ll ssurnce processes whether internl or externl to the Deprtment Understnd limits of expertise nd when to seek dditionl support/expertise. Pre-lerning required: None Durtion: 2 dys Lerning Outcomes Present informtion in form tht meets the needs of CS nd different medi Understnd the limits on wht nd how they should tell the medi, remembering the requirements for imprtility in the CS Mnge questions effectively nd confidently Present in cler nd interesting mnner, with uthority. Diffuse difficult situtions nd tctfully hndle objections Respond rpidly to medi enquiries pplying CS process for doing so. Sell story to the medi. Pre-lerning requirements: Experience of presenttions. Durtion: 1 Dy

81 Core Skills 79 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS45HM Hndling the Medi Lerning Description To tech Civil Servnts how to communicte well through vrious medi chnnels. CS45LA Presenting to Lrge Audiences Lerning Description Prticipnts will build on their presenttion skills nd enhnce their performnce, enbling them to deliver key messges with impct nd confidence to lrge udiences. Lerning Outcomes Present informtion in form tht meets the needs of CS nd different medi Understnd the limits on wht nd how they should tell the medi, remembering the requirements for imprtility in the CS Mnge questions effectively nd confidently Present in cler nd interesting mnner, with uthority Diffuse difficult situtions nd tctfully hndle objections Respond rpidly to medi enquiries pplying CS process for doing so Sell story to the medi. Pre-lerning requirements: Experience of presenttions. Durtion: 1 Dy Lerning Outcomes pln nd structure for ll types of business presenttions to lrge udience present confidently, convincingly nd with influence in lrge uditorium deliver n orgnistion s messge with mximum impct nd clrity build rpport with lrge udience del with chllenging people, interruptions nd questions how to mke nervousness work for rther thn ginst them. Pre-lerning requirements: For those experienced in presenttions who need lern how to present effectively to lrge udiences. Durtion: 2 dys

82 Core Skills 80 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS45PD Presenting Difficult Messges Lerning Description Aimed t stff from middle mngement to SCS who re experienced t presenting nd stff communiction but who need to lern how to deliver difficult messges to stff in chllenging times nd to do this well. CS5CSM Commercil Skills Msterclss Lerning Description To equip senior civil servnts with n understnding of the criticl commercil decisions required to be effective in their role. Lerning Outcomes Choose the best medium for delivery of the messge Prepre nd structure effectively in order to communicte difficult messge Adpt the messge by considering the intended recipients Communicte s leder nd presenter with, influence nd empthy, verblly, fce to fce nd in written communictions Anticipte rection to the messges nd hve strtegies for hndling chllenges, interruptions nd questions overcome personl brriers to communicting difficult messges Deliver tough messges whilst mintining positive reltionships Pre-lerning requirements: For those experienced in presenttions but wnt to develop their skills to deliver difficult messges to stff. Durtion: 1 dy Lerning Outcomes Stte how commercil risks cn be identified, mnged nd mitigted. Deploy internl commercil expertise t the pproprite points/stges of project to deliver effective policy outcomes in commercilly vible wy Hve deep understnding of the motivtions of commercil prtners nd how they cn be utilised to chieve Government objectives Understnd how commercil issues my promote or constrin policy development Apprecite fully how commercil considertions my impct on policy development nd implementtion Understnding the trde - offs between policy requirements nd commercil relities nd how to mnge the tension between the two effectively Pre-lerning requirements: None Durtion: Avilble in 2-hour msterclsses or in dy-long progrmme

83 Core Skills 81 Key: (E) E-lerning Fce to Fce Mix of clssroom, work-bsed nd online lerning CS5OS Operting Strtegiclly Lerning Description Workshop to provide skills prctice round putting strtegic thinking into prctice dy to dy nd longer term. Lerning Outcomes: Know how to influence Deprtment s strtegy nd priorities Know bout nd understnds government priorities, wider policy environment nd institutionl constrints, nd how to trnslte these into overll strtegic direction of Dept nd Govt s whole nd into effective delivery of own work re Know how to identify, understnd nd tke ccount of key strtegic drivers ffecting the delivery of own work re Know how to deploy rnge of strtegic nlysis tools Understnd how to work in prtnership with internl nd externl strtegy experts to chieve orgnistion s gols Pre-lerning requirements: None Durtion: 1 dy

84 Further dditions will be mde to the curriculum over the coming weeks. For more informtion on Civil Service Lerning, contct: [Redcted]