Cutting Edge Mobile Technology for Better Enterprise Apps

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2 Cutting Edge Mobile Technology for Better Enterprise Apps Scott Nelson, Manheim Tim Sandkuhler, Manheim Stephanie Louis, Dir. Mobility Products, Pega Steve O Brien, Dir. Product Marketing, Pega

3 AGENDA Manheim, A Real World Use Case The Mobile Challenge New Technology Overview Tim Sandkuhler Scott Nelson Steve O Brien Stephanie Louis 3

4 Have You Heard? 183 million smartphone users in the U.S. Source: Statista, emarketer 4

5 Have You Heard? 1.3 billion mobile workers worldwide Source: Enterprise Mobility Exchange 5

6 Have You Heard? 33 billion connected devices by 2020 Source: Strategy Analytics October

7 Have You Heard? 138 billion mobile apps downloaded Source: Statista, Mashable, Gartner 7

8 Mostly To Do This #1 mobile app by time spent 8

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10 This Mobile Thing Is Going To Take Off Tablets IoT Wearables Smart Home Devices Smart TVs Internet Media Devices Tablets Smartphones PCs Smartphones 72% PCs 28% Source: Strategy Analytics October

11 ENTERPRISE MOBILITY: A REAL WORLD USE CASE 11

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13 What Is An Auction? Secure and release vehicles Transaction mediation/ arbitration Logistics/ movement Sale channel management Vehicle services Traditional auto auction Transfer titles Facilitate purchases AUCTION DIGITAL / PHYSICAL

14 Vehicle Management System How It Works Today Porters Quads SWAT Service/Tow Vans Cust. Service Over 700 shop order variations Over 100 accounts per site 70 auction layout variations Infinite workflow interruptions Millions of variations

15 Mobility and Wireless Challenges The auctions infrastructure has gaps in the wireless coverage The legacy Android device had a weak antenna Current applications didn t handle offline mode when the device lost its connection 15

16 Mobility and Wireless Solution Increase wireless infrastructure coverage New android devices with wireless redundancy and better antenna New hybrid application now provides store and forward capabilities 16

17 CUTTING EDGE MOBILITY WHY? 17

18 Anatomy of a Mobile App Secure login to TrueBlue loyalty program Retrieve first_name, point balance Connect to Flight Schedule system, update arrival/departure/delay info, only for flights relevant to user Connect to external weather service Retrieve weather for Next_Trip_Destination_City Retrieve four current offers from (internal) ad server Connect to reservation system, retrieve upcoming trips Connect to reservation system, load reservations page Connect to Flight Schedule system, send user inputted flight/arr_city/dep_city to retrieve real-time data Connect to DirecTV, update programming schedule Connect to SiriusXM, update programming schedule Connect to JetBlue Features, retrieve movie info Retrieve international customer support numbers, connect to selected location using phone Load some games the developers made in their spare time 18

19 Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. Steve Jobs Drawing by Berto Martinez 19

20 A Mobile App is Not a Mobile Strategy Mobile App Mobile Strategy Customer Service Strategy 20

21 Which Aspects of Delivering Mobility Is Your Organization Most Frustrated By? 13% 22% 23% 27% Future-proofing Robustness Management Installation 31% 36% 39% 43% 48% Usability/design Integration Security Speed/time Cost 6 % Expressed Frustration No Frustration Source: Pega Mobile Business Forecast,

22 Where Are You In The Mobility Evolution? Complexity Internet of Things M2M Omnichannel Big data, predictive Mobile First Self-Service Enabled Mobile Enabled Social Completeness 22

23 (Your native mobile app) Data 23

24 Identity management

25 Push notifications

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27 Pega Live Data Integration Layer Logical Data Model (Data Virtualization Layer) Physical Data Model (MDM Systems) 27

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33 (Your native mobile app) Data UI 33

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41 (Your native mobile app) Data UI 41

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44 Dynamic Case Management GOALS Dynamic Case Management Collaboration Processes Sub-Cases Case Rules Content Business Tasks Subjects Events Data and & Dependencies Objectives Policies MEANINGFUL OUTCOMES

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49 Q & A