SOLUTIONS BUSINESS SOLUTIONS. UGT offers the following business solutions:

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2 ABOUT UGT Today the company UGT is one of the leading system integrator and provider of solutions in the field of information and communication technology. UGT primarily concentrates on providing services to corporate clients and the government sector. The core business of UGT is the implementation, deployment, and support of solutions that are based on information and communication technology products and services. UGT is also known for the provision of high quality computer equipment and accessories. The characteristics UGT is most proud of, and committed to, are: professionalism, customer care, provision of high quality products and services to every customer. Our success has been achieved through the knowledge and experience of professional managers and technical staff- the majority of who constantly undergo qualification trainings in the headquarters of our partners. These partners are the leaders in the field of information and communication technology throughout the world. UGT mission is to assist its' customers in reaching their goals by providing them with information and communications solutions based on modern technologies, products, and services. UGT is constantly introducing itself to the latest technology resources and offers its' clients solutions based on up-to-date achievements, which effectively aid them in successfully reaching their business goals. 2

3 SOLUTIONS BUSINESS SOLUTIONS UGT offers the following business solutions: Financial Management Logistics and warehouse management Customer Relationship Management Retail Management Project Management and Accounting Manufacturing Human Resource ManagementBusiness Analyses INFRASTRUCTURE SOLUTIONS UGT offers the following Infrastructure Solutions: CORPORATE SYSTEMS Data Processing Centers Data Storage Systems Corporate Software IT Management Software Systems NETWORK & COMMUNICATION Voice and IP Communication Switching and Routing Information Security ENGINEERING FACILITIES Structured Cable Systems Energy Systems 3

4 SERVICES UGT offers consulting and professional-technical services, which are conducted by IT Experts, qualified engineers and specialists: CONSULTING Management Consulting IT Consulting IT Audit IT Strategy Formation Project Management System selection and support PROFESSIONAL-TECHNICAL SERVICES IT Professional Service IT Infrastructure Management and Technical Support Outsourcing IT and Specialized Training Computer and Hardware Warranty Service Computer and Hardware Post Warranty Service 4

5 PRODUCTS BUSINESS APPLICATIONS It is hard to image a modern company without business software. Business systems are used internationally in every field starting from financial accounting and analysis to production and human resource management. These systems are known as ERP (Enterprise Resource Planning), CRM (Customer Relationship Management) and other titles. UGT concentrates on the following business applications: Microsoft Navision Microsoft CRM MySAP ERP UGT offers the business applications which are produced by the world leading companies, such as Microsoft and SAP. 5

6 PRODUCTS IT INFRASTRUCTURE PRODUCTS UGT offers a wide range of IT Infrastructure products and satisfies the needs of every type of organization. UGT offers the following types of IT Infrastructure products: Servers and Clasters Disk and Tape Storage Systems Software Database Software Backup Software Routers and Switches Wireless Hardware Information Security Products Traditional and IP Communication Hardware 6

7 PRODUCTS COMPUTER EQUIPMENT AND ACCESSORIES UGT offers computer equipment of world wide known brands, which are known for their reliability, stability, productivity, and functionality. These products are: Computers and respective options; Notebooks and their options; Minimal configuration servers and options; CRT and TFT monitors; Hand held systems and their options Printer, copiers, scanner and their accessories Digital projects, digital photo cameras and accessories; UPSs and their options Diversity of software products UGT supplies computer and office equipment, network-communications and software to mid size and large organizations, government agencies and foreign companies. 7

8 PARTNERS Partners of UGT are the world's leading companies in the filed if information technologies: 8

9 INDUSTRIES SOLUTIONS DEVELOPED BY UGT FOR GOVERNMENT AGENCIES DEFENSE AND SECURITY AGENCIES Development and deployment of complex solutions for state and public security provision. Increased effectiveness of communication. Creations of systems for fast mining, transfer and access to the information resources. Creation of flexible systems for statistical and archived data management. FINANCIAL MANAGEMENT SOLUTIONS Optimization of budget expenditures and revenues. Increase effectiveness of country's budget management. Improved control of budget expenditures. Optimization of tax and customs procedures. MUNICIPALITIES Creation of transparent management system, which will ensure growth of trust between public and city government. Creation of flexible system for document management. Increase in speed, precision and general effectiveness of municipal services. LEGISLATIVE GOVERNMENT Optimization of flow of information between legislative and executive government. Creation of flexible system to study legislative projects. Optimization of legal acts discussion process. Autoimmunization of routine information mining processes. 9

10 INDUSTRIES CORPORATE SECTOR UGT is engaged in deployment of specific solutions in the following sectors BANKING-FINANCIAL SECTOR One of the major strategic directions of UGT is to study the business objectives of banking-financial sector and develop technology solutions to reach those objectives. TELECOMMUNICATIONS Today UGT is capable of solving IT related problems faced by telecommunications sector. DISTRIBUTION AND RETAIL Trade and production companies, such as food and beverage producers, consumer and other goods distributors, pharmaceutical companies and alike, can receive from UGT a wide range of solutions that fully cover the specific needs of companies operating on consumer market. TRANSPORT AND PRODUCTION By the deployment of automated managements systems transport organizations can considerably enhance the efficiency of its operations. ENERGY SECTOR Information technologies are successfully deployed and functioning in energy sector organization worldwide. Solutions offered by UGT to energy sector organizations enable them to improve and control financial management processes, and minimize the expenditures. 10

11 PROJECTS MICROSOFT CRM IMPLEMENTATION IN TBC BANK TBC Bank, one of the leading banks in Georgia, implemented Microsoft Business Solutions CRM from UGT. TBC Bank sought a CRM solution that could integrate information across the company, allow easier sharing of information, increased productivity, dramatically reduced costs, and enhanced customer service. Since implementing Microsoft Business Solutions CRM, TBC Bank is more successfully managing its customer relationships by capturing targeted information about new customers, expanding sales efforts with its existing customer base, and increasing sales revenues. TBC Bank received the following business benefits from Microsoft CRM: Informational support of sales managers Service quality control Saving the time of bank employees Exploration of new sales opportunities and increasing the sales closing rate Development of cross selling system in order to enhance the sales 11

12 PROJECTS BILLING AND ACCOUNTING SYSTEM IMPLEMENTATION IN TBILGAZI JSC TbilGazi is one of the strategic entities of Georgia and its stabile functioning is required for the well-being of its customers. Company needed a solution that could provide stabile and reliable functioning of information system of TbilGazi, and was capable of increasing processing power for a short period of time. UGT appeared to be the only company that could build our billing and accounting system. With their help the system is serving thousands of company customers without fail. After successful implementation of the solution by UGT, Tbilgazi received the following business benefits: Increased information system stability Increased data processing efficiency System working security due to organized and stable administration IMPLEMENTATION OF SAN (STORAGE AREA NETWORK) NATIONAL BANK OF GEORGIA National Bank of Georgia (NBG) is one of the strategic state institutions of the country and it is of an utmost importance to protect the information and data the personell of NBG is working with. Before deployment of SAN the IT of NBG covered local area networks, servers and PCs, and the information was stored only on the server hard drives. National Bank of Georgia required deployment of such technology that would successfully consolidate diverse software environment and effectively allocate the resources. Principle changes in the system were made by UGT through SAN (Storage Area Network) integration. This means transfer of data storage resources from local area networks to faster and more reliable optical network. As a result, implementation of the above mentioned technology highly improved the business processes and increased the productivity. 12

13 PROJECTS DATA PROCESSING SYSTEM IMPLEMENTATION IN GEORGIAN CARD After inclusion of ATM and POS terminals in Georgian Card network, standard functioning of the processing center appeared to be insufficient to ensure required productivity and reliability. This reasoned the need to establish a system that would ensure functioning of all components and high speed. As the result of consultations with Georgian Card, and review of several alternatives, experts of UGT concluded the best solution will be N+1 cluster system that would be based on HP, ReHat Linus, Oracle and Veritas products. Established data processing and storage system (SAN Storage Area Network) combined servers and tape drives. When the project was finished: through consolidation of processing resources and storage technologies the system gained sound resistance to hazardous situations the team defined and deployed redundancy policy deployment of innovative technologies was implemented on the basis of modern industrial standards the system is ready for future expansion and changes 13

14 PROJECTS GEORGIAN LOCALIZATION PROJECT MICROSOFT WINDOWS XP GEORGIAN VERSION IMPLEMENTATION On May 1 of 2005, a document was signed by UGT and Microsoft, upon which UGT received the opportunity to start the fist stage of the Windows XP Georgian Version Implementation Project. Specialists of Georgian and English languages, IT Experts and other members of society took part in terminology translation process. In the end of the project, Georgians will have the opportunity to use Georgian Windows XP. Also, a great number of Georgian IT terminologies have been created. 17a Chavchavadze Avenue 0179 Tbilisi, Georgia Tel.: ( ) Fax: ( ) Internet: 14

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