TOGETHER WE CAN DO MORE

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1 B3System S.A. is a leading provider of IT system and service management solutions ensuring optimized IT infrastructure performance, availability and security within businesses. The company has been operating on the Polish market since 2000, and since 2007 it has been listed at the Warsaw Stock Exchange. B3System S.A. cooperates with the leading technology providers, actively seeks innovative solutions and develops its own products, designed in partnership with Customers. At the beginning of 2011, a merger of the B3 System S.A. Group companies Navipro Sp. z o.o. and COPI S.A was completed. This helped to expand the current portfolio even further, acquire new engineering competences and strengthen B3System S.A. s position in the Polish IT market. TOGETHER WE CAN DO MORE

2 CLOUD COMPUTING The last five years saw a rapid increase in virtualization and consolidation of IT infrastructure providing a platform for corporate IT systems. This was possible due to an increase in: server computing power and resiliency, disk array capacity and performance, network throughput, as well as large-scale adoption of the stable and high-performing system software, allowing for efficient separation and allocation of consolidated infrastructure resources to systems and applications. With virtualization, businesses are able to achieve significant benefits in the form of reduced investment and operating expenses for technology infrastructure, while increasing its reliability and availability. Moreover, virtualized environments are characterized by great flexibility as well as simple creation and dynamic modification of IT resources allocated for business area support. Now, business units within companies assume that in most cases a service may be created on demand nearly instantly. Individual infrastructure components cease to be important, it is the potential of all the resources the computing cloud that matters. The consolidated and virtualized infrastructure is the core element of a potential Cloud Computing class solution. However, the quality of the solution is determined by security systems, service management systems and the presentation tier, used as the infrastructure envelope. B3System S.A. experts offer a comprehensive approach to computing cloud design projects. Their experience shows that each business may require different capabilities from the cloud, which is the natural consequence of differences in business processes. The company s methodology assumes a path to a complete Cloud Computing solution, composed of the following stages: STAGE 1 Analysis of requirements and deployment of a high-performing virtual infrastructure. STAGE 2 Modeling processes, deploying an automated service lifecycle management system and deploying a security system. STAGE 3 A coherent presentation and service provisioning tier. We develop Cloud Computing class solutions with the use of technologies provided by e.g. VMware, Microsoft, HP, as well as our own products, developed on the basis of many years of experience and tailored to the specific needs of our Customers. STORAGE AREA NETWORK MANAGEMENT Storage area networks are the core of data storage, provisioning and transfer infrastructures within businesses. Historically designed for large-scale environments, from a certain period of time they become more and more common in middle-sized enterprises, thanks to decreasing hardware acquisition costs. In order to function properly, each network requires correct configuration and monitoring of its performance parameters. The more complex the infrastructure, the more difficult and time-consuming it is for IT administrators to manage this task. Drawing from many years of experience and in-depth knowledge of our SAN management experts, we provide deployment services for systems designed to analyze and monitor storage area networks. The services provide tools that enable our Customers to: Eliminate the existing SAN problems and prevent problems in the future, thanks to a multi-perspective analysis of parameters and performance of all the network components (arrays, switches) and the clients using the network (physical and virtual hosts); Optimize utilization of the existing SAN resources by identifying bottlenecks and areas that are underutilized or utilized in an improper way; Plan SAN infrastructure development, with an option to analyze historical data and identify the existing trends;

3 Create ongoing alerts regarding SAN events for users responsible for SAN maintenance; Create reports using a wide array of templates, allowing for quick creation of transparent summaries for SAN environment configuration, trends within the environment and utilization of its resources by individual business units. Additionally, B3System S.A. provides advanced SAN infrastructure audit services, focused on resource utilization efficiency. The audit is carried out with the use of a proprietary tool (SRS system), which enables: Gathering and presenting data from the SAN, arrays, physical machines, virtual machines and environments, as well as applications; Carrying out multi-level analysis, taking into consideration the broad IT infrastructure scope, from disk capacity utilization to data related to volumes, connections, virtualization, host redundancy and application data capacity. The system transparently presents information on the status and utilization of the storage infrastructure components within the business and allows for upgrading them and optimizing their utilization. BACKUP AND ARCHIVING Data in an electronic form are currently the basis of operations within every organization. And reliable access to these data is a prerequisite for uninterrupted business, manufacturing and decision-making processes. Backup systems are designed to manage backup copies, also known as security copies of data. The copies must ensure an appropriate level of data validity and the possibility of restoring the data as quickly as required: RECOVERY POINT OBJECTIVE AND RECOVERY TIME OBJECTIVE. B3System S.A. provides end-to-end deployments of such systems, as well as consulting and maintenance services. Our methodology enables us to determine the Customer s real requirements for the backup system, so that in practice the system ensures effective restoration of data that are always up to date at the moment defined by the business needs. Data archiving systems are a very specific issue. Unlike backup copies, data archives are used for other purposes long-term storage of data, so that it is possible to provide access to historical data. Archive copies must ensure data integrity. B3System S.A. offers data archiving system deployments, including databases and file systems, using solutions with a recognized reputation in the market. Data archiving translates into: Infrastructure savings; Accelerated access to current data; Easier data backup; Significant reduction in production data volumes. The systems we develop help to implement security policies describing data handling procedures applied by a specific organization. Depending on the environment, its system complexity, the geographical scale and specific requirements, for the designed backup systems we integrate both traditional and cutting-edge software and hardware solutions which enable: Developing systems of any scale, ensuring the required functionality and performance tailored to the specific requirements; Easy implementation of modifications for the defined backup copy creation and retention policies; Supervision over backup and restore processes; Flexible upgrades; Effective administration.

4 DIGITAL HANDWRITTEN SIGNATURE The need to eliminate the costly and ineffective paper document workflow processes resulted in growing interest in digital handwritten signature solutions. The proposed solutions allow for integrating the handwritten signature in the digital form with an electronic document, by using compatibile tablet PCs or signpads. Embedded signature contains dynamic and static handwritten signature parameters (speed, pressure, curve shape, span, character height, etc.), recorded during signing process. Using a handwritten signature is a very popular and accepted form of authorizing business transactions. At the same time, the struggle to cut operating costs forces companies to substitute paper documents with digital documents, while maintaining the security of document authorization. KEY BENEFITS: Improved Customer service Operating Cost reduction Streamlined document workflow Possible areas of use include: Signing various types of contracts directly with the use of tablets (online, offline); Payment confirmations; Filling in and authorizing surveys with a digital signature; Approving business terms during consultant visits, presenting offers and marketing collateral. Completing and signing all kinds of applications (insurance, credit, etc.). IT SERVICE MANAGEMENT Adaptation of the management model based on the service and process based approach (IT service management provisioning IT services instead of IT systems) in the IT organization is the current direction of company development. This model is commonly applied across the globe, and it becomes more and more popular in Poland as well. It allows for managing the IT organization as any other business unit within a company. The process-based approach enables controlling and managing all IT operations. To put this model effectively into practice, it is necessary to provide the IT organization with appropriate IT tools supporting IT management processes. B3System S.A. offers deployment of ITSM (IT Service Management) class systems from leading global vendors and systems certified by independent organizations for compliance with the global standards (e.g. ITIL ) in this area. The ITSM system functionality includes, among others, support of the following processes: Incident Management (with ServiceDesk function); Problem Management; Request Fulfilment; Change Management; Configuration Management; Service Level Management; IT service Financial Management; Availability management; Capacity management; IT service Continuity Management. The ITSM class solutions connected with IT Asset Management solutions and APM class solutions create a comprehensive IT platform for managing IT in any organization.

5 IT ASSET MANAGEMENT Managing an increasing volume of IT resources within a business is a challenging task, especially if it pertains not only to workstations, notebooks, printers or servers, but also to intangible resources, such as software licenses and other assets relating to hardware and software, e.g. contracts with external suppliers (service contracts), or broadly defined IT documentation. Recording resources manually and managing them without the support from IT poses a great risk of making errors and entails increased costs for the organization. B3System S.A. provides end-to-end IT solutions that allow companies to efficiently streamline IT resource management in such areas as: Software Licenses Management; PC Lifecycle Management; Automatic Hardware and Software Discovery. The above-mentioned solutions are deployed in order to streamline: Control over the costs of acquisition and maintenance of IT resources by avoiding hasty hardware and software purchases; Optimized utilization of resources thanks to gathered complete information on IT resources within the organization; Precise forecasting of needs related to IT infrastructure development. APPLICATION PERFORMANCE MANAGEMENT IT application performance monitoring and management becomes an integral element of IT management processes within organizations. Underutilization of this process by IT organizations resulted in unexpected application failures and prolonged IT system deployments. It also has a direct, pernicious impact on performance parameters of the entire IT infrastructure within the company. These problems can be solved with the Application Performance Management (APM) IT tools. In order to effectively achieve significant improvement in application availability management and application performance, B3System S.A. offers deployments of APM class solutions, providing not only the system itself, but first of all the expertise and many years of IT expert experience.

6 SECURITY AS A PROCESS Nowadays a PC is a tool used in every aspect of our everyday life, and data is processed mostly in the digital form. This situation impacts the way we perceive security, which is not a state, but rather a complex process. The times when you could protect sensitive data by locking it inside a bank safe are a thing of the past now global networks connecting both home PC and large data centers make it much easier to carry out malicious operations on a global scale, without even leaving one s your room. The technological advancement resulted in an upsurge in activity of criminal organizations that forced companies to turn away from using security measures based on simple signatures. The security measures applied today are based on multi-tiered analysis and correlation of the transferred data, making it easier to detect and block anomalies, as well as mitigate possible problems resulting from existing system vulnerabilities, used by zero day threats. Also, companies commonly consider adoption of broadly defined DLP (Data Loss Prevention) systems, defined as host and network solutions, monitoring access to data and enforcing specific policies and solutions that encrypt disks and data in ICT networks. Another example of security measures that emerged only recently, are virtualized solution protection systems, for which traditional products proved to be ineffective, either due to inability to operate within the virtualized environment, or resource overutilization. B3System S.A. Aleje Jerozolimskie 162 A, II piętro Warszawa tel. +48 (22) fax. +48 (22) OUR PARTNERS:

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