Change Analytics. What is the business change that arises from IT and application projects really all about and how to manage it efficiently?

Transcription

1 Change Analytics What is the business change that arises from IT and application projects really all about and how to manage it efficiently? From Innovations to Solutions.

2 You need to be clear on the scope of your IT and application project Which areas need to be taken into account? IT Strategy and Process Model: Driven by customer and market orientation Organization Alignment of business units and teams Process Optimization and harmonization Functions Definition of roles & responsibilities, tasks Culture Support of desired, tobe working methods and behavior Enterprise Information Management Site perspective Organizational perspective Global perspective Slide 2

3 Business Change Analytics as point of departure is essential for setting the right scope and focus of your IT and application project Taking into account the multiple change levels Understanding the main drivers of a successful business change Full value realization Defining the scope of business change Setting clear objectives for handling business change topics Slide 3

4 Benefits of Business Change Analytics Focus Insights on where to set focus and put effort on for efficient change management Clear directed strategy Risk mitigation Insights on business impact that arises from it and application projects Identified potential project realization risks Roadmap for risk mitigation Efficiency Basis for concrete and goal oriented change management action recommendation Do more with less Control Clear and measurable objectives Validated data of business change progress Slide 4

5 The Camelot analysis tools are key to efficiently planning and realizing change that arise from IT and application projects in the business 1 Business Change Impact Assessment 2 Business Change Risk Assessment 3 Business Change Readiness Assessment Business Change Impact Scales Risk Heat Map Change Fitness Radar What What What Identify areas that are most impacted by the planned transformation Identify potential risk areas on the people side of the transformation before they slow down the project Assess the ability of the organization and its employees to implement the transformation Why Why Why Effective transformation management and steering Effective risk mitigation planning and management Main drivers for effective project implementation and progress tracking Slide 5

6 1 The Change Impact Assessment shows where to put effort to effectively manage the business change Short description Outcome Guided interview (face-to-face) Interviews with selected top / line management At the very beginning of a transformation project Illustrative example Strategy: Guiding principles which determine the strategic direction of the value chain transformation Organization: Most important changes in the organizational structure, hierarchy and span of control Processes: Processes and sub-processes of the value chain which are kept, adopted or omitted Functions: New functional tasks, roles and responsibilities resulting from the value chain transformation Culture: Behavioral aspects which need to change in order to make the transformation project successful Technology: Changes in the IT landscape from a user perspective Slide 6

7 2 The People Risk Assessment is crucial for focused risk mitigation planning* Short description Outcome Electronic pulse survey Interviews with project leaders, core teams and selected peer groups Along pre-defined project phases Illustrative example Strategy: Extent of vision clarity of transformation Consistency of program goals Organization and processes: Degree of leadership team alignment Availability of clear to-be process description Capacity to deliver Culture and people competencies: Information and communications quality Availability of user tailored training and coaching Degree of leadership / employee involvement Technology: Improvement of day-to-day business System compatibility within organization * Risks in this case refer to the people risks of the business change. Assessment results are integrated into the risk mitigation planning of the project management. Slide 7

8 3 The Readiness Assessment is needed to track the business change progress Short description Outcome Electronic pulse survey Interviews with affected managers and employees At roll-out of the transformation project Illustrative example Communications Readiness: Clearness of objectives and benefits of the transformation project Training Readiness: Ability to perform effectively the changes applying to the leader s / employee s role Organizational Alignment Readiness: Understanding and commitment to new processes, roles and responsibilities, etc. Post- Implementation Support Readiness Communications Readiness Training Readiness BI DSMS OPS A&C Technical Readiness: System or technical issues that need to be adapted to proceed with the transformation project Post-implementation Support Readiness: Continuous leadership, feedback, hyper care and improvement processes in place Technical Readiness Organizational Alignment Readiness * Cluster for organizational readiness are different Slide 8

9 Visualization examples of analysis results 5 A B C D Business Change Impact Scales Business Change Risk Heat Map Business Readiness Radar 1,4 1,2 Lisbon Rome 3,2 8,2 Sao Paulo Business Impact / Risk Distribution per Organization Unit Regional Comparison of Business Change Impact / Risk Development of Business Change Impact over time Slide 9

10 Contact Mario Baldi Managing Partner Theodor-Heuss-Anlage Mannheim, Germany Phone: Dr. Janine Kissolewski Head of Change Management Radlkoferstrasse München, Germany Phone: [email protected] Slide 10