Change Management: A National Snapshot. Partnership 2015

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1 Change Management: A National Snapshot Partnership 2015 Canada Health Infoway 2015

2 Pan-Canadian Change Management Network MISSION: The PCCMN collaborates to successfully communicate, educate and promote the value of using change management methodologies, approaches and tools at every stage of e-health solution implementation and adoption. VISION: To be recognized as a leading national network for change management approaches and resources that support the successful adoption of e-health solutions. Canada Canada Health Health Infoway Infoway 2015 Members Welcome!

3 26 National Change Management framework Canada Health Infoway 2015

4 Change Survey Reveals Mixed Progress Yes No Don t Know Does your organization conduct change management training for staff? 53% 32% 16% Does your organization follow a specific methodology for Change Management? 50% 26% 24% Canada Health Infoway 2015 Q19. Current state Base all respondents: n=281

53% 32% 16% Does your organization follow a specific methodology for

5 Organization has senior leader accountable for change management 39% Project leaders accessible to make decisions, remove barriers for project team 45% Change management process includes structured stakeholder engagement all or some of the time 36% Key messages delivered by senior leader all or most of the time 46% Workflow analysis and integration is conducted on change activities all or most of the time 43% Canada Health Infoway 2015 Change management process includes reviewing and monitoring change tactics 35% Training is segmented by user type and role all or most of the time 61%

most of the time 46% Workflow analysis and integration is conducted on change activities all or most of the time 43% Canada Health Infoway 2015

6 Leadership is the top Change Enabler Top 3 Change Enablers Top 3 Change Barriers Visible/engaged senior leadership Stakeholder engagement Clinical/change champions Competing priorities Lack of visible/engaged senior leadership Lack of effective communications Q1. What has helped the most to lead change in your organization? Q2. What are the barriers to successful change in your organization? Canada Health Infoway 2015

senior leadership Lack of effective communications Q1.

7 Less than half have participated in formal change management training Have formal change management training Peer Leader Clinical Champion Director/ Manager of Professional Practice Clinical 25% 26% 27% While 43% participated in formal change management training, clinicians are among the least likely to have done so Q9. What type of formal change management training have you participated in? Base: all respondents: n=325 Canada Health Infoway 2015

participated in formal change management training, clinicians are among the least likely to have done so Q9.

8 1/3 say there s a dedicated budget for change management in all projects Budget Activities included in a change management budget Don t know 18% Yes 32% Training: education and education materials development 73% Communications 61% No 50% Change management staff 49% Clinical Informatics staff 49% Q13. Is there a budget for change management on all projects? Base all respondents: n=152 Q18. What resources are included in the change management budget? Base all respondents: n=154 Project materials: flyers, buttons tip and information sheets 46% Canada Health Infoway 2015

Informatics staff 49% Q13. Is there a budget for change management on all projects? Base all respondents: n=152 Q18.

9 36% indicate challenges in filling change management roles Roles that are challenging to fill Challenges filling change management roles Change leader 65% Clinical / change champion 52% Don t know, 35% Yes, 36% Subject matter expert 29% No, 30% Peer leader 27% Q16. Do you have challenges filling change management roles? Base (change leaders) n=141 Q17. Which roles are challenging to fill? Base all respondents: n=48 Canada Health Infoway 2015 Director of change or transformation 25%

30% Peer leader 27% Q16. Do you have challenges filling change management roles? Base (change leaders) n=141 Q17.

10 Canada Health Infoway 2015 Thank you

11 Introducing the ehealth Saskatchewan Change Training Program

12 ehs Change Training Program Overview

13 Why Shortage of experienced change resources Unique challenges of healthcare change Anybody got a good change plan?

14 Our Objectives Establish a strong foundation for successful change management Provide the knowledge, skills and abilities necessary to successfully support change in the health care setting Share tools and supports that promote successful change

necessary to successfully support change in the health care

15 Change Training Program Overview

16 Day One 1.Building the Foundation 2.Trying Change on for Size

17 Day Two 1. Change Planning 2. Change Planning 3. Change Planning

18 Day Three It s all about the skills: 1. Coaching 2. Resistance Management 3. Dialogue

19 Questions

Pan-Canadian Nursing Electronic Health Record (EHR)Business and Functional Elements to Support Clinical Practice

Pan-Canadian Nursing Electronic Health Record (EHR)Business and Functional Elements to Support Clinical Practice Reference Document Canada Health Infoway 2014 Cindy Hollister CNIA July 17, 2014 Webinar