Computer Room Consultant Application

Transcription

1 Computer Room Consultant Application Thank you for your interest in working for Computer Lab Management (CLM). Computer Lab Management is responsible for the 20 general access academic computing facilities. For more information on the campus computer labs, please refer to: edu/rooms/ We always accept applications. If we are not currently hiring, we will hold your application until the next hiring phase Due to the number of applications we receive, it is not always possible to contact each applicant for an interview. If your application passes our prescreening process you may be contacted for an interview. CLM is looking for responsible, motivated individuals with good communication skills, a customer service background, a willingness to learn and some computer experience. The Computer Room Consultant (CRC) Trainee job description should be attached to this application package or can be found at: CRCs must maintain UC Davis student status (enrolled, PELP, etc.) while working for CLM. CRCs are required to work a minium of 12 hours per week and a maxium of 19.5 hours per week. CLM will never schedule you over any classes or other academic commitments. CRCs are not permitted to do homework on the job. Expected work hours are between: Mon-Thu Fri Sat Sun 7:30am - Midnight 7:30am - 6pm Noon - 5pm Noon - Midnight Actual work hours vary from quarter to quarter as determined by your Lab Group. Not all Lab Groups are open on weekends or until midnight. For further Lab Schedule information, please refer to: - Computer Lab Management last updated: 06-March 2015

2 Computer Room Consultant Trainee (SAIII - $9.75/hr) Duties: Walk throughs: Perform walk throughs of the classroom/lab checking for nonfunctional equipment and cleanliness. Provide basic computer consulting to faculty, students and staff Assist faculty and other instructors in setting up software and/or hardware for classes Assist faculty and other instructors during class times if needed Provide consulting on both Mac and PC platforms operating on MacOS and Windows respectively Assist users with IET-ATS computer classroom networking software Perform basic troubleshooting of hardware and software problems in IET-ATS computer classrooms Restore both Mac and PC computers to standard IET-ATS classroom settings Communicate problems about the facility and/or faculty concerns to managers and/or supervisors Provide professional and courteous service to all computer classroom users Monitor computer room activity Perform basic printer troubleshooting Perform password resets for clients as needed Ensure compliance of all users with UC Davis policies on acceptable computer use Maintain the cleanliness of IET-ATS computer classrooms and its equipment Ensure the security of the computer classroom equipment and facility Perform other duties as required for the operation of the IET-ATS computer classrooms Requirements: Must follow all Computer Room Consultant Expectations Must have good customer service skills and experience Must have excellent communication skills Must have basic knowledge of software installed in IET-ATS computer classrooms Must follow and enforce CLM policies and procedures May be required to work when not in academic related commitments (i.e., class, labs, discussions) Must maintain UC Davis student status (enrolled, PELP, etc.) Must work between and 19.5 hours a week Cannot work more than 19.5 hours a week for all University jobs combined Must attend yearly Boot Camp Training and other mandatory events

3 Name: Permanent Address: Date: Permanent Phone: Local Address: Local Phone: Address: Major: Expected Graduation Date: Current Class Standing Freshman Junior Grad Sophomore Senior Have you ever applied for a Computer Lab Management position? YES NO If yes, have you ever been interviewed by Computer Lab Management? YES NO Number of hours per week that you would like to work If not scheduled for a class or other academic commitment, can you work: Early Mornings Afternoons Evenings Weekends If you are currently employed, do you intend to work both jobs? YES NO Please list your last 2 jobs: Dates Employed Job Title Supervisor Name Salary Company Name/Phone Number Number Duties Dates Employed Job Title Supervisor Name Salary Company Name/Phone Number Number Duties Computer Room Consultant Application updated: 6 - March

4 COMPUTER EXPERIENCE CRC - page 2 (of 5) Please check your comfort level for answering questions about the following software: Little or no Experience Beginning Intermediate Advanced Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Access Adobe Photoshop Adobe Illustrator Adobe InDesign Adobe Flash Adobe Dreamweaver Adobe Premiere imovie Final Cut Pro Vectorworks Sketchup Telnet Apple Safari Firefox Google Chrome Microsoft Internet Explorer FTP Programs Deadalus SAS for DOS/Windows Please enter the model or processor type of computers that you have used before. If you have had no experience then simply write down none. (i.e. MacBook Pro, imac, Dell Optiplex 780, PC - core i7) MAC PC Do you own a computer at home? If so, what kind? How long have you owned the computer and what software do you use on it?

5 Are you familiar with any other type of computer hardware? (list brands and specifications) CRC - page 3 (of 5) Please place a check by the media equipment that you are familiar with: VHS Player DVD Player Video Editing System DV Video Camera Slide Scanner Firewire/ USB Hard Drives Flash Drive Film Recorder/Slide Shooter Flatbed Scanner Document Scanner What is your comfort level and usage with the following Operating Systems? Little or no Experience Beginning Intermediate Advanced MAC OS list version(s): WINDOWS list version(s): UNIX/LINUX list version(s): Are there other media production equipment that you are familiar with but are not listed above? Describe any graphic design or desktop publishing experience. Describe any experience you have creating web pages.

6 CRC - page 4 (of 5) Do you own a printer or have you used one at home on a regular basis? If so, what kind? Please list any scripting or programming languages with which you are familiar. INFORMATION and EDUCATIONAL TECHNOLOGY (IET) FAMILIARITY Place a check of the IET departments with which you have had contact: IT Express ATS (Surge II) IT Professional Services (ITPS) A-V Loan Other How often have you used the following IET Computer Rooms? a few times several often daily 73 Hutchison 75 Hutchison 78 Hutchison 93 Hutchison 1 Olson 15 Olson 21 Olson 27 Olson 241 Olson 247 Olson 2101 SCC (Open Access Lab) 2102 SCC 2103 SCC 102 Wellman 2020 Sci Lab 2060 Sci Lab 163 Shields (Center for Accessible Technology (CAT)) 182 Shields 90A Shields 90B Shields

7 CUSTOMER SERVICE CRC - page 5 (of 5) List any customer service experience you have: Have you ever taught classes, workshops, summer-camp programs? Have you ever tutored anyone? Describe your experience helping people with computer problems? What is your perception of this position? What skills do you possess that would benefit this position? Please list any references below: (please, no family members) (If you wish, you can attach a resume or letters of recommendations)