Claims Management Overview

Transcription

1 Claims Management Overview Insuring New Horizons

2 Phoenix Aviation Building On Experience very successful business person knows that it s invaluable to have your company investments and assets E protected. At Phoenix Aviation, we approach our customers claims in the same manner we would want our personal claims handled. Our dedicated claim specialists include aviation adjusters, attorneys and pilots who average over 15 years of aviation claims experience and can effectively manage all facets of any aviation-related claim ranging from simple property damage to the most complex aviation accident. Additionally, the claim team s partnership with our aviation underwriting professionals and risk control experts brings a proactive approach to safety and loss control planning. First-Rate Service Whenever You Need It Claim reporting and acknowledgment is available 24/7 either online or by telephone. You will be contacted within 24 hours of notifying us of a loss and immediately in the event of an emergency. In addition, you will receive regular updates keeping you informed of our investigation. Our aviation claim professionals are ready to respond 24 hours a day, 365 days a year with the authority to make critical decisions including loss payments to policyholders and appropriate loss payees. The Phoenix Aviation Claim Team promptly reviews every reported claim and undertakes a thorough factual investigation. This permits us to make timely decisions concerning coverage, liability and damages and thereby efficiently resolve claims. Insureds have access to our extensive network of aviation experts and attorneys to address questions and concerns. Phoenix Aviation provides a trained and fully-equipped Emergency Response Team ready to deploy at a moment s notice to a major accident site. Expert Attention With Your Interests In Mind Our track record of providing prompt and thorough claims service including fair and equitable resolutions has earned the Phoenix Aviation Claim Team its excellent reputation in the industry. Our Best Practices promote on-site inspections by Phoenix Aviation claim professionals rather than relying on third-party adjusters and outside vendors. When a claim occurs, you may need legal advice. Our insureds have the advantage of our global partnerships with experienced attorneys with aviation expertise. Phoenix Aviation s customers enjoy access to a broad network of aviation resources including appraisers, engineers, technicians, repair facilities and investigators that offer valuable professional support. Our Mission The mission of the Phoenix Aviation Claim Team is to act with the utmost professionalism to protect the interests and integrity of our clients by promptly and fairly resolving all claims. Our goal is to help you get back to doing what you know best - operating your business or aircraft. We strive to provide the most professional comprehensive service in the industry.

3 Home Office Atlanta GA Michael E. Warren, Esq. - Executive Vice President / General Counsel & Chief Claims Officer [email protected] As Chief Claims Officer, Mike Warren oversees the day-to-day operations of Phoenix Aviation s claims services. Mike launched his career in aviation insurance as a senior claims supervisor and attorney with the United States Aircraft Insurance Group (USAIG), New York. Thereafter, he joined the law firm of Gallagher, Gosseen & Faller, New York, practicing product liability and aviation law. Mike subsequently assumed the role of Vice President of ICALM Group, Chapel Hill, managing aviation-related matters for major insurers in the European Market as well as self-insured clients. In 2000, Mike joined Travelers Insurance Company and held a variety of senior technical and managerial claim positions. He was appointed Vice President and Director of Claims for Travelers Aviation before joining Phoenix Aviation in Mike has a Bachelor of Arts in Economics from Brooklyn College and a Juris Doctor with honors from St. John s University School of Law. He is admitted to the federal and state bars of New York, holds adjuster licenses in sixteen states and is a certified mediator. Adam H. Kleeberg, Esq. - Vice President / Corporate Claims Counsel [email protected] As Corporate Claims Counsel, Adam Kleeberg manages complex claims and oversees Phoenix Aviation s Subrogation and Claims Compliance Departments. Adam began his aviation insurance career with Phoenix Aviation as a claims attorney in 2006 and has since been promoted to Vice President, Corporate Claims Counsel. He is a graduate of Pennsylvania State University with a Bachelor of Science degree in International Business and Economics. Adam received his Juris Doctor from The University of Akron School of Law and is admitted to the New York State Bar. Kayon Marshall - Assistant Vice President / Senior Administrative Manager [email protected] Kayon is responsible for all corporate and branch office claim administration. Previously, she held positions as the Claims Administrative Manager and Claims Processing Manager. Before joining Phoenix Aviation, Kayon worked for Technion Communications, Miramar, FL as a Payroll Coordinator. Kayon studied Business Management and Administration at Broward Community College. Harriet Green - Senior Claims Administrator [email protected] As a Senior Claims Administrator, Harriet is responsible for the daily management of Phoenix Aviation s fee billing system and claims check processing for all corporate and branch claim operations. She also provides administrative support to the senior claims management team. Before joining Phoenix Aviation, Harriet was an Executive Administrative Assistant at ING s corporate headquarters in New York City and an Administrative Assistant for JP Morgan on Wall Street. Tiffany Pickens - Senior Corporate Compliance Coordinator [email protected] Tiffany handles the Medicare and other claims compliance requirements for Phoenix Aviation. She also assists with aircraft salvage administration. Prior to joining Phoenix Aviation, Tiffany worked at Allstate in the catastrophic claim unit and with Safeco s legal department.

4 Kathleen Allen Leonard - Senior Claims Manager, Workers Compensation [email protected] Kathleen oversees the workers compensation claims program at Phoenix Aviation. Before joining Phoenix, Kathleen held similar positions at Randstad USA, National Service Industries, Royal and Sun Alliance and Federated Mutual in Atlanta. She is a former member of the Workers Compensation Advisory Committee at the Shepherd Center and currently serves on the Georgia State Board Advisory Committee for Workers Compensation. Kathleen holds a Bachelor of Arts degree in History from Georgia State University. Regional Claims California Doug Bland Claims Manager [email protected] Doug joined Phoenix Aviation in 2006 and manages claims in the Western Region. Doug began his insurance career as a personal lines and healthcare broker. He then worked as a claims adjuster for State Farm and Fremont Compensation Insurance and subsequently as an independent aviation adjuster for Ron Phares & Co. and Kern & Wooley, LLP. Doug holds a degree in Finance from California State University at Northridge. He is a licensed adjuster in California and a licensed pilot with an instrument rating. Kellie Kent - Claims Administrator [email protected] Kellie is responsible for assisting the California and Idaho offices with hull and liability claims. She joined Phoenix in Prior to joining Phoenix, Kellie worked in retail management and real estate. Colorado Gary Czajkowski -Vice President, Western Regional Claims Manager / Salvage Coordinator [email protected] Gary manages all aspects of aviation losses including on-site investigations, coverage reviews, first and third party complex claims and litigation management. Gary joined Phoenix Aviation in 2007 after working as claims liaison and safety analyst for an aviation insurance brokerage for 5 years. Prior to joining the insurance industry, he was an aviation consultant on technical issues regarding accident investigation and reconstruction. Gary holds a Bachelor of Science Degree in Professional Aeronautics with minors in Aviation Safety and Business Management from Embry Riddle Aeronautical University. He holds CFII, MEII and AGI pilot certificates, is a licensed airframe and power plant mechanic and a licensed claim adjuster in 18 states. Kristina McCabe - Technical Specialist [email protected] Kris joined Phoenix Aviation Managers in 2013 and handles hull and liability claims in the Western Region. She began her insurance career as a Customer Service Representative for State Farm and then spent several years as a Sr. Account Manager and Team Leader for a predominant aviation insurance broker. Kris transitioned from underwriting to claims with Allianz Aviation before joining Phoenix. She holds a Bachelor of Science degree in Aviation Management from Metropolitan State University.

5 Florida Adam Royse Claims Manager Adam joined Phoenix Aviation in 2007 and manages aircraft hull and liability claims in the Southeast and Caribbean Regions He holds a Bachelor of Arts degree in Communication from Flagler College (Florida), is a private pilot with instrument rating and is a licensed adjuster in Florida and Georgia. Georgia Leslie (Les) Sychak - Vice President / Eastern Regional Claims Manager [email protected] Les manages all aspects of aviation losses including on-site investigations, coverage reviews, first and third party complex claims and litigation management. His aviation insurance career spans more than 20 years and includes a variety of technical and managerial positions with Southeastern Aviation Underwriters, Comav Managers, AIG Aviation and Travelers Aviation. Les holds a Bachelor of Science degree in Psychology from the University of Pittsburgh and is a private pilot, ASEL rating. David Huie - Technical Specialist [email protected] David joined Phoenix Aviation in 1999 and is responsible for adjusting physical damage and liability claims in the Southeast region. An avid pilot, David holds a Commercial Pilot license with instrument rating and is a Certified Flight Instructor. He has a Bachelor of Science degree in Aviation Management from Auburn University. Emily Pullano - Claims Examiner [email protected] Emily oversees the vertical risk claim program and provides a variety of data support functions for the claims team. Emily started her aviation insurance career as a customer service representative with an insurance brokerage in She has a Bachelor of Science degree in Social Science Education from the University of Georgia and is a licensed insurance adjuster. Ruth Bitterman - Claims Administrator [email protected] Ruth joined Phoenix Aviation in 1995 and is responsible for assisting the Eastern Regional claims team. Prior to Phoenix Aviation, Ruth was a legal secretary and has an Associates degree in Secretarial Science from Broward Community College.

6 Idaho Justin Watkins Claims Manager Justin joined Phoenix Aviation as a claims representative in 2010 and was subsequently promoted to Claims Manager for the Northwest Region and Alaska. Justin holds a Bachelor of Science Degree in Aerospace Studies with a minor in Aviation Weather from Embry Riddle Aeronautical University. He also earned his Master of Science Degree in Aviation Safety and Accident Investigation from Embry Riddle, and was recognized as the Outstanding Graduate of the Master s Program. Justin is a commercial pilot with instrument rating, an Advanced Ground Instructor and has completed the NTSB AS101 training program. Illinois Tim Westbrook - Claims Manager [email protected] Tim is responsible for managing hull and liability claims in the Midwest Region. Before joining Phoenix Aviation in 2011, Tim spent 17 years as a claims manager with various insurance carriers in the Midwest. He holds a Bachelors Degree in Aviation Management and an Associates degree in Aviation Maintenance from Southern Illinois University. Tim is a licensed airframe and power plant mechanic and a licensed pilot. Louisiana Louise Jenkins CCLA / Senior Technical Specialist [email protected] Louise joined Phoenix Aviation in Her insurance career began in 1969 and includes technical claim roles with Fireman s Fund and Kemper. Louise is a licensed adjuster in Connecticut, Florida, Louisiana, Oklahoma, North Carolina and Texas. Danna Olivier Claims Administrator [email protected] Danna is responsible for supporting the airport claims division. Danna began her career as a executive assistant at Southern Marine & Aviation Underwriters in She joined Phoenix Aviation s claim department in She has been awarded the Phoenix Aviation Outstanding Performance Award on multiple occasions. Maryland Patrick Dolan - Claims Manager [email protected] Patrick is responsible for managing hull and liability claims in the Mid-Atlantic and Northeast regions. Prior to joining Phoenix Aviation in 2008, Patrick was a claims manager at Avemco Insurance for 25 years. He has been an active participant in the aviation community and has served as an aviation arbitrator. Patrick is a licensed adjuster in seven states and a licensed pilot. He attended Towson State University after serving six years in the United States Marine Corps Reserve.

7 Cheryl Dougherty - Claims Administrator [email protected] Cheryl is responsible for assisting the Maryland office with hull and liability claims. Prior to joining Phoenix Aviation in 2009, Cheryl worked as an accountant and as a teller for a savings and loan bank. Missouri Russell Day Claims Manager [email protected] Russ is responsible for managing aircraft hull and liability claims throughout the Midwest Region. He joined Phoenix Aviation in 2007 and has over 28 years of experience handling aviation claims. Prior to Phoenix, Russ was a Claims Examiner for Aviation Underwriting Specialists. Before beginning his tenure in aviation insurance, he was employed as an Airport Planner responsible for developing airport master plans including technical drawings of airport terminals, runways and airspace. Russ holds a Bachelor of Science degree in Aviation Technology and Master of Science degree in Industrial Technology from the University of Central Missouri. He is a licensed adjuster in Texas, Minnesota, Mississippi, Oklahoma, Kentucky and New Mexico and has earned an Associate of Claims designation (AIC). Russ is a licensed commercial pilot with multi-engine and instrument ratings. Sandi Thorp Claims Administrator [email protected] Sandi joined Phoenix Aviation in 2007 and is responsible for supporting the claims operations at the Missouri and Illinois offices. Sandi came to Phoenix with over 20 years of experience as a teacher, regional manager and office manager. She holds a Bachelor of Science Degree in English/Secondary Education from the University of Missouri, St. Louis. Texas Chad Rundell - Claims Manager [email protected] Chad joined Phoenix Aviation in 2005 and manages aircraft hull and liability claims in the South Central Region. Before joining Phoenix, Chad worked as a claims adjuster at Avemco, US Specialty, Universal Loss Management and LAD Aviation. He holds a commercial pilot s license with single engine, multi-engine and instrument ratings along with an airframe and power plant mechanic s license. Chad is a licensed adjuster in Texas, Louisiana, Mississippi, Arkansas, Oklahoma and New Mexico. Deborah Slayter - Claims Administrator [email protected] Deborah is responsible for assisting the Texas and Colorado offices with hull and liability claims. Prior to joining Phoenix Aviation in 2011, Deborah worked in the Public Relations industry.

8 For more information, contact one of our regional claim offices, or visit California 2800 Camino Dos Rios Suite 101C Thousand Oaks, California Tel: Fax: Georgia 1990 Vaughn Road Suite 350 Kennesaw, Georgia Tel: Fax: Louisiana 400 Poydras Street Suite 1940 New Orleans, Louisiana Tel: Colorado Huron Street Suite 203 Northglenn, Colorado Tel: Fax: Idaho 412 South King Ave Suite 105A Middleton, ID Tel: Fax: Maryland 7801 York Road Suite 327 Towson, Maryland Tel: Florida 24 Cathedral Place Suite 505 St. Augustine, Florida Tel: Fax: Illinois 2300 Cabot Drive Suite 150 Lisle, Illinois Tel: Fax: Missouri Swingley Ridge Road Suite 235 Chesterfield, Missouri Tel: Texas North Dallas Pkwy Suite 400 Dallas, Texas Tel: Fax: Washington 555 South Renton Village Place Suite 550 Renton, Washington Tel: Fax: Copyright 2014 Phoenix Aviation Managers, Inc. All Rights Reserved.