Engineering Support Services
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1 GE Power & Water Water & Process Technologies Support Services for the Automation and Control of Water and Process Applications
2 It Starts with Listening for Customer Value Automation and process control are critical to the water and process chemical applications that support industrial production. These technologies integral to the processes of raw water preparation, steam generation, cooling, process water and wastewater treatment as well as hydrocarbon processing enable your plant s unit processes, helping to ensure safer, more effective and efficient production. Owners and operators of industrial plants share a common set of objectives: Priority one is to assure a safe workplace and compliance with ever-tightening environmental regulations. Optimization Redefinition Support Services: Your Go-To Source GE s Water & Process Technologies Support Services for automation and process control is a team of skilled professionals. Organized into two functions, Applications and Field Services, Support Services combines experience with expertise to provide end-to-end project solutions. Together, and in conjunction with GE Account Managers and support personnel, they play a critical role in bringing value to our customers. Prevent loss of production due to unexpected or forced outages. Avoid impairment to production operations. In those circumstances, while production may continue, throughput or yield is constrained and/or there is an increased energy demand for each unit of production. PREVENT CURRENT STATE RECOVER Impaired Production Optimizing your water or process application can improve efficiency, reliability, and productivity while reducing the total cost over time without impairing production, experiencing catastrophic production loss, or compromising personnel safety and environmental compliance. PREVENT ASSURE Interrupted Production Safety and Compliance The Support Services Group, Chemical Product Applications Engineers, and Account Managers converge to ensure all technical aspects are considered to fully service our customers needs. Through leveraging both GE s Application Team and GE s Field Services Groups, GE has the overall solution to your chemical automation and process control needs. Optimization strategies from GE include: No matter what your current state of optimization, GE can help you improve: Chemicals Usage Applying the proper amount of chemicals at the proper time and consistent application with minimal variation ensures performance and the confidence to engage in other improvements that contribute to lowering total operating cost. Water Use and Consumption As freshwater becomes increasingly scarce and expensive, we understand your need to use less. GE s solutions enable less use of freshwater or lower cost alternative sources. Opportunity Crude Stocks For petroleum refiners, the ability to utilize lower cost crude feedstocks and manage the technical challenges associated with them, translates to higher operating profits. Employee Productivity Employee productivity is essential to success. Freeing up plant personnel enables them to be more productive and accomplish other highly valued tasks. GE s chemical measurement, feed, and control system solutions are fundamental to realizing your gains from higher levels of optimization.
3 Application : The Problem Solvers As industries adopt more automation to increase reliability, optimization and safety, management faces new challenges in acquiring these increasingly sophisticated systems. With extensive expertise and experience in chemical feed and control systems gained from serving a wide range of industries around the world, GE s Application team helps customers tackle their toughest challenges. GE s Application team utilizes the following key services to connect people and ideas that deliver high-value solutions. Concept Design: Preparation of system concept diagrams, cost estimates, and functional descriptions. To meet new performance criteria, customized chemical feed and control systems must be precisely designed and built to meet the specific needs of each application. You can rely on GE s application engineering team to: Deliver best-in-class solutions on time and on budget Bring global experience to each solution design Apply more than 150 years of combined field experience to understand the subtleties of your unique application, and what it takes to create the system best-suited to your specific needs To accomplish this, they: Provide equipment systems and software engineering or consulting Manage large, complex automation projects, freeing your engineering staff to focus on its core priorities Develop plant-specific automation solutions when needed Manage project cost and quality control when third party contractors and fabricators are involved Save you time and money with field-proven experience and designs Custom Skid-Mounted Systems: Pre-piped, pre-wired and shop-tested skids and control panels that meet all application requirements and simplify installation requirements to minimize cost. All fabrication is held to strict quality protocol that exceeds industry standards. Drawings: All systems include a full set of drawings that can be revised and finalized before construction to ensure customer needs are met. As built drawings are provided during commissioning. Control Software Support: Our senior software application engineers have specialized domain expertise to develop the right control strategy for your applications. In addition to standard control strategies like PID, TPC, On/Off and proportional, custom software is available for complex, one-of-a-kind control solutions. Custom skid-mounted systems like this boiler chemical feed and control system leverage extensive domain expertise. The GE Application team members have a proven track record of providing best-in-class solutions.
4 Field Services : Your Project Execution Experts Before equipment is delivered to your site, GE s Field Services team is already playing a critical role in delivering the solution. They have the real-world domain expertise and project management experience to carry your project from concept to completion and beyond. Field Services will be at your site to manage all phases of project execution, including: 2 Commissioning Site Preparation: With the project and schedules fully defined, and equipment systems designed and manufactured, Field Services manages site preparation for commissioning. 1 Project Definition 2 Commissioning 3 Plant Handoff 4 Ongoing Support Start-Up: Upon delivery of the equipment to the site, inspect all electrical and piping for proper connections, sizes, materials, and material compatibility. Plant production and maintenance activities are taken into account to minimize disruptions and expedite start-up. System Verification and Calibration: During start-up, perform the following: Site Survey Installation Planning Project Scheduling Resource Planning Site Preparation Start-Up System Verification and Calibration Training Documentation Service Planning Planned Preventive Maintenance Scheduling Spare Parts Refresh Training Upgrades/Expansions Verify control scheme to ensure the system is complete and operates per top level approved logic Review software parameters such as signal ranges, control/alarm set points, and control algorithms; verify that each control loop is using correct input signals and controlling the intended chemical or device for that loop Calibrate each device and document the results 1 Project Definition 3 Plant Handoff Site Survey: Ensure that both your and GE s visions of the project are aligned. Documentation requirements, as well as equipment conformance specifications and codes are defined. A walk-through of the application and proposed solution is performed with all stakeholders. Installation Planning : Ensure that all factors affecting cost, feasibility, and time to completion have been considered. Roles and responsibilities related to equipment installation are identified and understood by all participants. Project Scheduling: Define and communicate a project timeline and clear ownership of responsibility is developed to ensure on-time execution. Resource Planning: Outlines other GE groups or external parties that will be needed for successful project completion. Field Services will also work with your plant engineering and maintenance personnel to complete installations. GE can deliver turnkey installations through third party contractors to meet customer requests. Resource Planning Collaboration/ Engagement Site Survey Training: Provide training on all components for plant operation and service personnel, including: System operation overview General system troubleshooting procedures General operation procedures Component calibration and troubleshooting Individual component operation Component replacement procedures Service Plans and Documentation: After start-up, Field Services develops a customized service plan, associated documentation, and obtains sign-offs. Preventive Maintenance Schedule: Develop a preventive maintenance (PM) schedule identifying components that require regular actions, along with suggested intervals for actions. Documentation and Technical Review: Provide all necessary electronic manuals and documentation to plant personnel and sending control documents to appropriate locations. Compile and store project documentation, including: Copy of the preinstallation review form Calibration records As built engineering drawings Sign-offs from all intended parties Spare parts lists 4 Ongoing Support Field Engineers are experts at ensuring effective implementation of your solution. Project Scheduling Installation Planning To ensure proper support of your installed equipment for the duration of its planned life, GE s Field Services develops and implements a support plan in conjunction with your plant personnel. Coupled with the preventive maintenance schedule, our support plan provides access to GE s wide range of aftermarket support services to help ensure that you get the support you need, wherever or whenever the need arises.
5 The Results You Want the Value You Need You have defined your business goals. Now let GE help you realize the full potential of your operations. Support Services is a suite of complementary skills and technologies from GE that enable world-class automation and process control capability for your plant s water and process chemical applications. As your total solution provider, GE has the expertise, experience, and customer focus to design and deliver a tailored solution that helps you get the most out of your operations. Your GE Account Manager will help you discover how GE s Support Services teams can help you realize the benefits of our total solution for achieving improved cost performance and value from your application. GE Account Managers take the time to understand your challenges, and listen for opportunities to create value for you. GE Power & Water Water & Process Technologies Global Headquarters 4636 Somerton Rd. Trevose, PA U.S.A. T +1 (215) European Headquarters Interleuvenlaan Heverlee Belgium T +32 (0) This information herein may be subject to change without notice and is provided for general guidance only. The dimensions and performance of systems, products and services may vary. Pictures are for example purposes and not to scale. All legal obligations are exclusively as set out in contractual documents. Nothing contained herein constitutes a representation, warranty or undertaking. 2012, General Electric Company. All rights reserved. GEA19828 (10/2012)
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