SharePoint Case Management System an Introduction

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2 SharePoint Case Management System an Introduction SharePoint Case Management System (SCMS) is an innovative ticketing & a case management tool, which is being utilized by several business establishments around the world. This is a Microsoft SharePoint Portal based ticketing and case management tool, which is easily compatible with SharePoint 2010, SharePoint 2013 and coming soon Office 365 version of SharePoint Online. Being an advanced case management system, it is capable of handling internal company issues, product or service issues or any other complaint by the customer, for the business enterprises. SCMS is a highly customizable platform, which allows the business enterprise to intake tickets directly through s. It allows an efficient tracking of tickets and the Lifecycle of cases in an efficient way. Any negative comments or feedback can contribute in damaging the brand image of your business establishment. Hence, complaint handling in the best minimum time is important and necessary for organizations. This ticketing tool boasts various features, which will assist you in managing or assigning actions against the tickets, claims or cases. The SharePoint Case Management System is one of the most advanced and popular complaint handling & management system. What SCMS can do for your Business Enterprise? Resolve Complaints Accurately & Efficiently Efficient Monitoring of Customer Support Maintain your Brand Image & Reputation Improve Customer Relationships Improve Customer s Satisfaction Better Case Resolution Timing Improve Productivity & Quality

3 MetaOption SharePoint Case Management System Empower your Business with the best ticketing solution, SharePoint Case Management System SCMS or SharePoint Case Management System is an innovative SharePoint-based ticketing tool diligently developed by MetaOption LLC, a premier business IT solution provider and Microsoft Gold Certified Partner based in Jersey City, NJ, USA. SCMS has been intelligently designed to help the businesses streamline their ticketing system and enable them to manage and track the progress of tickets raised by their employees, partners, and customers in the most efficient and economical manner. Equipped with several out-of-the-box features, SCMS is a comprehensive and immensely powerful ticketing solution that not only eases the management of raised tickets, but keeps all the associated people fully updated about the progress of tickets via automatic s, ensuring that every raised ticket is duly addressed. Exclusive features of MetaOption SharePoint Case Management System-

4 Informative Dashboard Our SCMS sports an informative dashboard, which allows the Admin and other users to easily view all essential information on a single screen. These information include Ticket Status, User Performance, Status & logs, Open & Closed Tickets, Priority Open Tickets and more. All these information are very helpful while taking quick decisions or actions. Secured Access to Confidential Data MetaOption SCMS is a highly secured case management platform, which is protected against all the external potential threats. The user needs to enter a password every time to access the dashboard for viewing or editing the details of any ticket. Not everyone, but only authenticated users can reach to the dashboard. Intake of New Tickets via s With our SharePoint Case Management System, your company can intake new tickets or cases directly through s. Your customer needs to simply send a mail, mentioning the issue for registering a ticket. The SCMS supports intake of tickets via from any mail platform. Track Ticket Status With an advanced tracking bar available on all the pages of this system, the user can view the complete details or the current status of any particular ticket by just entering the ticket number. Advance Filter Tool The advanced filter tool present on this case management system allows the user to view any specific information or detail relevant to the ticket, just by few simple clicks. Admin Tab The dashboard of our SCMS contains an Admin panel, which provides various powers to the Admin. She/he can add new users, remove them, modify their accessing rights, manage ticket s custom fields, customize ticket number format or change signature settings using this panel. Custom Fields Admin level access to create and manage multiple custom fields to collect more data from your end users by customizing the form they submit requests on, and further which can be maintained as a set of fields, specific for each ticket, for internal reference. Custom fields are available in Text, Numeric, Drop down and multiple option type. Notification MetaOption SCMS automatically sends notifications to the complaint sender, the assigned personnel and the admin for every new modification or progress made in the ticket. The user can add/remove addresses for sending the notifications.

5 Personalized Software Training MetaOption provides personalized software training after the deployment of SCMS, so that our clients don t face any kind trouble while accessing this advanced case management system. Why MetaOption SCMS? The MetaOption s expert team of SharePoint developers and engineers have built the innovative MetaOption SharePoint Case Management System, which is capable enough to address all the individual needs and requirements of business enterprises and organizations from their case management system software. Features MetaOption SCMS Other Case Management Systems Informative Dashboard x Intake of tickets via Secured Access x Track Case Status Advanced Filter Tool x Add & Manage Signature x Custom Fields x Admin Tab Notification Personalized Software Training x Cloud Support x

6 The Key Benefits of MetaOption SharePoint Case Management System are- 1. Reliable Data Storage You can rely upon on our SharePoint Case Management System for storing your entire customer s confidential database, related to the tickets. Moreover, we provide complete security for our customer s database which are supported by advanced backup and data recovery plans. 2. Lower Maintenance Costs MetaOption SCMS is offered at a very reasonable price package. Also, the maintenance cost of this ticket management platform is very low. Following which, your enterprise won t need to invest huge resources for deploying and maintaining this system at its workplace. 3. Universal Access Flexibility One of the greatest advantages of MetaOption SharePoint Case Management System is the universal accessibility.the user can access this system s dashboard and hence, view or track the tickets & cases with a compatible device from any region of the world. 4. Support for Unlimited Storage Space MetaOption SCMS supports your unlimited data storage space and helps to maintain all important and crucial databases without any hassle. The data storage space is highly protected against all threats. Also, we have designed advanced data recovery and backup plans for the safety of your data.

7 Major Highlights of MetaOption SharePoint Case Management System Compatible with SharePoint 2010, 2013 and soon coming with Office 365 SharePoint Online. Central Reporting for all cases Ticket Generation directly from s Add/Configure Custom fields as per demand Configure templates Configure Case number format Dashboard Customization Add custom fields in s Track communication between user & support team Generate responses to users within SharePoint Track complete Lifecycle of the ticket Create tickets Assign or Escalate Monitor In-Progress tickets Organize survey after ticket closure Easy Navigation Simple paging & ticket listing Why MetaOption LLC Why Choose Us? Microsoft Gold Certified Partner Certified Microsoft SharePoint Experts Optimized IT Support from a customer perspective Expertise Approach Alignment of technology roadmap along with your Business Objectives. Best Return On Investment (ROI) with reduced Total Cost of Ownership Vast Experience with all SharePoint Versions Share- Point 2010, 2013 and Office 365 SharePoint Online

8 Testimonials I do a lot of projects with the MetaOption team. I choose them due to the quality of code they deliver, and their understanding of technologies. The time zone difference is difficult at times, but they do go out of their way to make sure they are available as much as possible,often... Working with MetaOption team was an OUTSTANDING experience. Communication was strong at every stage of development. The team went above and beyond to deliver as promised and more! We are very glad to have work with everyone there, and look forward to future projects together. MRasumoff CEO Commerce CA, 90040, USA Tom Manikham Chief Executive Officer Holland, MI, USA scms@metaoption.com Website: