now you can make a sale from just about anywhere.

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1 now you can make a sale from just about anywhere. table of contents how to make card transactions by phone how to authorize and make a deposit how to make a correction or give a refund how to just authorize a transaction how to just deposit a transaction how to use the alpha numeric approval code by phone pad who to call if you have any questions or concerns

2 how to make card transactions by phone. Use any touch tone-phone to process American Express, Visa, MasterCard and JCB. p. If the card is present, take an imprint of the customer s card and call: For service in English press, for service in French press. Press for Authorization and Deposit Press for Deposit Only Press for Return and Correction Press for Authorization Only Key in the digit Expiry date (MM/YY) and press the # key. the transaction amount with no decimal (i.e., 0 for $0.) and press the # key. Press to confirm the amount, or press to re-enter. Press to repeat the message, press to perform another transaction, or press to end the call. questions? Call the IVR POS Help Desk. System Problems & Inquiries ---0 how to authorize and make a deposit. When you want to authorize a transaction charge and capture it for payment, follow these steps. 0 If the card is present, take an imprint of the customer s card and call: For service in English press, for service in French press. Press for an Authorization and Deposit. Key in the digit Expiry date (MM/YY) and press the # key. the transaction amount with no decimal (i.e. 0 for $0.) and press the # key. Press to confirm the amount, or press to re-enter. Press to repeat the message, press to perform another transaction, or press to end the call. File remaining charge slips for months. hint: Write down the transaction number, date, and approval code on the charge slip so you ll have a record of it.

3 how to make a correction or give a refund. When you need to process a return, refund or make a correction, follow these instructions. p. 0 If the card is present, take an imprint of the customer s card and call: For service in English press, for service in French press. Press for a Return and Correction. Key in the digit Expiry date (MM/YY) and press the # key. the transaction amount with no decimal (i.e., 0 for $0.) and press the # key. Press to confirm the amount, or press to re-enter. Press to repeat the message, press to perform another transaction, or press to end the call. File remaining charge slips for months. how to authorize a transaction. When you want to ensure that a customer has access to the required credit to pay for the transaction (sometimes referred to as pre-authorization), do the following. 0 If the card is present, take an imprint of the customer s card and call: For service in English press, for service in French press. Press for an Authorization only. Key in the digit Expiry date (MM/YY) and press the # key. the transaction amount with no decimal (i.e., 0 for $0.) and press the # key. Press to confirm the amount, or press to re-enter. Record the transaction amount, approval code, and date on the back of the charge slip. Press to repeat the message, press to perform another transaction, or press to end the call. File remaining charge slips for months.

4 how to just deposit a transaction. When you ve already authorized a transaction and now want to capture it for payment, have the authorization number (from the back of the original charge slip) ready for entry. p. 0 Call: to deposit the transactions. For service in English press, for service in French press. Press for a Deposit only. Key in the digit Expiry date (MM/YY) and press the # key. the transaction amount with no decimal (i.e., 0 for $0.) and press the # key. Press to confirm the amount, or press to re-enter. the approval code from the original charge slip and press the # key (see the alpha numeric approval code chart). Press to confirm, or to re-enter. Press to repeat the message, press to perform another transaction, or press to end the call. how to use the alpha numeric approval code by phone pad. Use the combination of the star key and the number key on your phone pad to enter the alpha approval code. A * J * T * B * * K * * U * * C * * * L * * * V * * * D * M * W * E * * N * * X * * F * * * O * * * Y * * * G * P * Q * 0 H * * R * * Z * * 0 I * * * S * * * Here are some examples: P you will enter: * A you will enter: * ABC you will enter: * * * * * * K you will enter: * *

5 who to call if you have any questions or concerns. p. Merchant Services Bank Balance and Merchant Inquiries Toll Free: American Express IVR POS Help Desk Toll Free: ---0 did you know? Help is available -hours a day, days a year and you also have the option of choosing an English or French speaking representative. : Used by Amex Bank of Canada under license from American Express. : Amex Bank of Canada, 00. : Visa is a registered trademark of VISA International Service Association. : MasterCard is a registered trademark of MasterCard International Incorporated. : Trademark of JCB International Co., Ltd.