10 Reasons Why Yammer is an Effective Onboarding Tool

Transcription

1 10 Reasons Why Yammer is an Effective Onboarding Tool

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4 71% Employees are not fully engaged at work 50% Stay in a job less than 6 months 80% Turnover is a direct result of hiring mistakes

5 Every company feels the same?

6 As a result, companies are being disrupted.

7 #FutureOfBusiness Employees Will Rule

8 Your employees expect more. Faster responses Personalized service Better experiences

9 What are we covering? Driving Organizational Change Yammer 101 Onboarding Use Cases

10 About Me Some work related highlights Kanwal Khipple Founder & CEO of 2toLead Focused on building innovative solutions for Office 365 and Azure Global Yammer Partner Microsoft Cloud Productivity Partner candidate We have delivered over 12 projects within 6 months of launching World s 1 st Accessible (AODA compliant) Media Player Digital Asset Management solution on top of SharePoint 2013 Intranet Portal(s)

11 About Me Contributions to the community Kanwal Khipple 5x SharePoint MVP / Office 365 MVP (2014) / Accessibility MVP Co-Founder of Toronto SharePoint Business User Group SharePoint Saturday Toronto (5 years) Co-Author on Professional SharePoint 2013 Branding & Responsive Web Development 2x Nielson Norman Award Recipient (2015 / 2014) Mentoring those interested in 2015

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14 Organizational Change

15 Confession I have a confession to make. I, Kanwal Khipple, have a fear of sharing.

16 4 Fears of Social

17 #4 People will post confidential information It s important to realize, though, that any secure software is only as secure as the human factor.

18 Educate creating and enforcing policy

19 Confidential or Cultural Improvement? You should take a look at any cultural shortcomings that may be ailing your organization (see below) and proactively eliminate any motives for disgruntled employees to go rogue

20 #3 Enterprise social networks are timewasters Socialize all day and not work One key point that I think is relevant for all social media internal or external is that social is a manifestation of who you already are If you are an unproductive member of your team, at some point people will realize it, with or without a social network. If anything, social networks put you on your best behavior because well anything you say is preserved in writing.

21 If you are indeed a timewaster, everyone will know it including your boss

22 Timewaster or Expertise Finder?

23 #2 People will post inappropriate content If you don t know what's inappropriate content, you re going to have a tough time If you are a walking HR time bomb waiting to explode, this explosion can happen anywhere, whether or not you are on Yammer.

24 Have a private conversation with the offender

25 Inappropriate or Opportunity? Consider these discussions as an opportunity Reserve serious punishment for an appropriately sized crime

26 #1 It will become a negative environment The mood in your network will reflect the mood in your organization, and if things get overly negative, you have problems that are far, far greater. If your employees aren t engaged, they will not see much value in contributing to a shared creation space. If they feel like their ideas get shot down and mocked, they will look for an organization that appreciates them.

27 Plan ahead You really should

28 Negative or Identify Gaps? Take the opportunity to understand what could happen Plan for the issues and have policies in place

29 Don t over think social

30 Transforming Culture + Deploying Technology Culture Tech Social Enterprise is implemented 80% through organization culture and 20% through technology. - Gartner, September 2012

31 Yammer 101

32 Complete your profile Fill in your basis information Upload your profile picture About Me and Job Title

33 Introduce Yourself Make your introduction informal Ask others to provide a tip Provide value from your initial post

34 Follow your colleagues

35 Posting to All Networks?

36 Topics

37 Customize me when Send digest of message activity Notify when new activity in Groups

38 Scenarios

39 Create a Group

40 Integrate with SharePoint

41 When you answer a coworker s question or solve a problem, you feel good. Yammer is a great way to get employees more engaged.

42 Yammer Champions Do s & Don ts

43 HR Challenges Employees do not know their coworkers or what they do many are new or work in far away locations Many smart employees but knowledge is not easily shared Some staff spend work hours on social networking sites to communicate with coworkers; they also download unapproved tools A consistent mechanism for managing projects and performance is not available; quieter star performers are overlooked Susie is not very technical and the IT department is overloaded trying to set up new employee workstations

44 HR Do s Before asking a question, search the Questions app and explore the Topics feed to explore existing content. This will help limit repetitive messages. Browse the Group directory and join Groups that you find important. If a specific Group does not exist, start a new one and invite members of your team to contribute messages. For best results, use Groups as a replacement for existing distribution lists/listserv. Add Topics, Links, pictures, and Events to posts when applicable. Take time to explore Yammer- you'll get the hang of it!

45 Engage and interact When you come across something noteworthy, point to it and discuss why you think it s important. Include a link to the original source; people love links. Comment and discuss keep the discussions lively Ask and answer questions Vote, like, give kudos Talk about social stuff going on at the company give a recap of the Leafs latest victory ;), share a Fundraising goal, plans about the holiday party?

46 Don ts

47 HR Don ts Everything in Yammer stays in Yammer! (No public posts or Tweets, etc). Please do not post confidential information into the main feed. Be respectful to other members. It is acceptable to disagree, but please do so in a respectful manner. Add value with each post. You are responsible for the material you post to Yammer. It is important to substantiate ideas, but please keep messages brief and to the point.

48 Steps to Success

49 Work Out Loud Work in progress What you are learning Finished a project, report, presentation

50 10 Reasons Yammer is an Effective Onboarding Tool 10. Decrease employer turnover 9. Increase employee engagement 8. Reduce training costs 7. Educate employees 6. Create a community of champions 5. Learn about your new hires within 90 days 4. Nurture employees 3. Crowd source ideas 2. Improve internal communications 1. Improve employee happiness

51 Steps to success Accountability Culture You have a goal Create policy and educate Activate the community to take action You have a response plan

52 Checklist Complete your profile Upload a picture Join 3 groups Like a message that appeals to you Reply to an employee s message Say hello and introduce yourself Configure notifications

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54 Thank You We d love to hear from you: Kanwal Khipple [email protected]