(Nearly) A Decade of Injured Workers Seminars: What Have We Learnt?
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1 (Nearly) A Decade of Injured Workers Seminars: What Have We Learnt? Martin Ralph Managing Director Industrial Foundation for Accident Prevention (IFAP)
2 Overview A brief introduction to IFAP A Personal Anecdote The Injured Workers Seminar: a Snapshot What the Seminar Delegates Are Telling Us Where to From Here? (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 2
3 IFAP: A Brief Introduction Founded in 1962: Incorporated in 1972 Independent, member based, not-for-profit organisation to provide leadership in the advancement of safety and health 700 Corporate members; 1100 individual members: Across all industry sectors Approximately 30% have been members > 15 years Governed by a Board of Directors drawn from the membership (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 3
4 IFAP: A Brief Introduction Five primary service areas: Occupational Safety and Health (includes Injury Management) Construction & Equipment Skills Fire and Emergency Response Offshore and Maritime Survival Offshore Safety Solutions Registered Training Organisation (since 1997) Host between and course attendees per year Plus ~ 1000 per year at forums, seminars and conferences. Longest running OSH award programme (since 1979) (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 4
5 A Personal Anecdote Meet my father, Stuart; Underground machine miner, Goldfields since 1968 Book published in 1981 top Kalgoorlie machine miner 1984 air-leg machine failed, severed nerves in elbow of right arm Unable to continue leading stope mining and underwent role to change to safety and training officer Foundation lecturer for the State s first underground training centre Centre moved to private sector - Kambalda ~ (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 5
6 A Personal Anecdote September ; Industrial dispute only staff working Supervising a trainee engineer underground, clearing a development drive of debris at 5 Level Joint lifting (with bogger) 3m piece of rail track - slipped on uneven ground and wrenched back A 12 bell emergency - required assistance to leave mine; on-site first aid; and ambulanced to local doctor Advice do not go underground! (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 6
7 A Personal Anecdote Company context: Intense Regulator scrutiny due to safety performance; Focus on reduction of Lost Time Injuries; Continuous operation 3 shifts, workers bussed into mine site Dad bussed in for day shift, home via night shift Repeated in afternoons. Signed off on trainee log books. No Lost Time resulted (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 7
8 A Personal Anecdote 1993 to 1996: Advised workers compensation had been declined (March) First surgery back fusion June 1993 First lawyers meeting Second surgery removal of bolts June more fusion operations over 3 more years (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 8
9 A Personal Anecdote 1997: First laminectomy (spinal decompression surgery) Initial settlement hearings: Offer $10,000 = debt to legal firm - rejected Barrister appointed: Question: do you own your own home? Settled late $50,000 after costs: Lack of lost time as evidence against his claim. Video evidence dismissed as rubbish Second (and last) surgery laminectomy. (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 9
10 Reflections: A Personal Anecdote Disillusionment why was he treated like this? Anger - insurance cover was $135,000 ripped off! Victim of the system 5 years to settle Never worked again expertise lost to industry Medication continues: 40mg MS Contin and 6 Panadeine Osteo per day Bitterness, reflected in his quote from Shakespeare s Henry VI: The first thing we do, let s kill all the lawyers. (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 10
11 IFAP & WorkCover Research in preparation for 2006 Strategic Plan identified injured workers as key IFAP stakeholders Despite (or because of?) my Dad s experience Vision: Safer, healthier workplaces Mission: To provide leading safety solutions & support for our stakeholders. In early 2006 discussion commenced with WorkCover WA Agreement struck 29 th May 2006 Injury Management Coordinators Information seminars for Injured Workers First seminar July 26 th 2006 (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 11
12 Injured Workers Seminar: A Snapshot Injured Workers Seminars by Location Total 125 Regional = YTD 2015 Regional Metropolitan (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 12
13 Injured Workers Seminar: A Snapshot Regional Injured Workers Seminars attendees Average 8 per seminar YTD 2015 ALBANY BUNBURY GERALDTON KALGOORLIE KARRATHA (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 13
14 Injured Workers Seminar: A Snapshot Injured Workers Seminar Attendees Total YTD 2015 Total (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 14
15 What the Delegates are Telling Us All seminars facilitated by IFAP WorkCover contribute to venue expenses Cost minimisation via appending seminar to IFAP regional events Open to injured workers, their family and support network Delegate numbers per seminar highly variable Seminar structure has remained constant since inception Content updated in response to legislative change and feedback Written feedback requested immediately post seminar (72% response) No fee for attendance (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 15
16 What the Delegates are Telling Us How Did You Hear About the Seminar? Workcover Letter Colleague Employer Rehabilitation Provider Others (IFAP, Doctor, Insurer) Not Answered (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 16
17 What the Delegates are Telling Us Most Valuable Part of the Seminar Injury Management Benefits Settlement Information Common Law Access Impairment Explanations Whole Course (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 17
18 Percetage of Responses Rating 3 or Higher (out of 4) What the Delegates are Telling Us Attendee Feedback Increased Understanding I M Process Explained Return to Work Resolve Claim Talk to GP Feedback (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 18
19 What the Delegates are Telling Us Seminar content is hitting the mark Consistently high scores for: Increased understanding of the law and their case Increased knowledge of the Injury Management process Increased confidence to talk to their doctor Encouraging feedback on confidence to progress your claim Although it is the lowest ~75% Many delegates remain after the seminar for a discussion about their specific case all we can do is point them to specialist help. (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 19
20 What the Delegates are Telling Us What I Will Do Post Seminar Talk to Lawyers Take More Control Retraining Talk to Insurer Talk to Employer Talk to AVRP Contact WorkCover Talk to Doctor Lodge Complaint Common Law 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 20
21 What the Delegates are Telling Us Unsolicited qualitative feedback; Loss of entitlements (23 responses): Loss of leave Issues with redundancy / casual worker Impacts on superannuation Delay in being advised of seminar (22 responses): One delegate injured 7 years previously (attended in H2-2012) Average (where timeframes reported) 18 months since injury Seminar (content) should be mandatory for all workers (14 responses) (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 21
22 What the Delegates are Telling Us Unsolicited Issues Reported 8.5% 6.8% 16.9% 44.1% 6.8% 11.9% 5.1% Transport Claims Complaint re Doctor Complaint re AVRP Complaint re Insurer Complaint re Employer Bullying Claims Reinjury (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 22
23 What the Delegates are Telling Us 8.5% 6.8% 16.9% 44.1% 6.8% 11.9% 5.1% Transport Claims Complaint re Doctor Complaint re AVRP Complaint re Insurer Complaint re Employer Bullying Claims Reinjury (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 23
24 What the Delegates are Telling Us Selected (but typical) comments; Good to know WorkCover is independent Made me feel empowered to not to be taken for a ride Less afraid of going forward More confident Several complex issues raised some one on one feedback would be good I am a bit anxious about getting back to work and not having to stop work with the same problem and going through this all over again. (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 24
25 What the Delegates are Telling Us But these are troubling: I am disheartened with employer and workers compensation Insurer very dominating Doctor more interested in finding me work than managing my injury Will be changing my AVRP (one delegate shoot my AVRP!) I have been in the system and had various RTW programs only to be left to my own devices I tried to get involved in my IM but my employer was not interested (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 25
26 Where to From Here? The vast majority of delegates were grateful for the opportunity; The first friendly faces to help me I have encountered in 8 months injured The seminar structure appears to be right Content appears appropriate IFAP team are doing a wonderful job at delivery and support Seminar appears to be driving behavioural change So if it ain t broke don t fix it - right??? (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 26
27 Are we Winning? I d Suggest Not % Injured Workers v Seminar Attendees 7.0% 6.0% % 5.0% 5.0% 4.1% 4.0% % 2.6% 3.0% 2.0% % % Injured Workers >60 days Percentage Attending Seminars (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 27
28 Where to From Here? Over reliance on WorkCover letter Time for a media campaign? Promote role of IM Coordinator IFAP has trained 1750 IMC s Partners and Champions We need more (some ) Talk to me if you want to get involved. (c) IFAP May 2015 Injured Workers Seminars: What Have We Learned? 28
29 Thank You Industrial Foundation for Accident Prevention (IFAP)
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