Employer Engagement Survey 2015

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Employer Engagement Survey 2015"

Transcription

1 WHITE PAPER Employer Engagement Survey 2015 March 2015

2 Executive Summary In February 2015 Active interviewed 67 professionals working in the Further Education sector to find out what they considered to be best practices in employer engagement. We were looking at current challenges they face, marketing tactics they use and which marketing tactics they would like to use more. Further Education institutions today have a difficult task to serve their local community as well as to be viable business ventures. Our respondents were a healthy mix of marketing, business development and employer engagement professionals. The main challenge in employer engagement seemed to be the constant changes in government funding strategies (45%) as well as budget constraints on marketing (42%). The survey reveals that 70% of providers rely on long-term relationships as a source of market information and a means to drive more employer engagement. Working in this way, the providers may be missing out on accessing new markets and serving the community. Only 40% work with Local Enterprise Partnerships, even less use labour market information provided by the UK Commission for Employment and Skills (UKCES) and Office for National Statistics (ONS) and only 25% work in partnership with their local councils. As many providers rely on long term relationships with the employers they are limiting themselves to contacts they already have. Less than 20% use their alumni relationships and we believe that better co-operation with LEPs and local councils would help bridge the gap. In 2015, the Further Education providers we interviewed plan to focus on increasing the number of apprenticeships and the number of employers they work with and 40% are planning to develop new courses based on local demand. These results are aligned with the Skills funding statement recently published. Job fairs are used by 75% of providers as their main marketing platform. Digital marketing has clearly taken off within the sector, as the next three activities are online based: 75% use social media, 69% campaigns and 59% online advertising. Over half the respondents felt they would like to invest more in social media marketing. What is employer engagement in a nutshell according to our respondents? A combination of delivering quality courses and listening to what the employer wants while building long lasting relationships. We have collected several quotes to illustrate the different the approaches taken. As employer engagement is about customer relationship management, we also asked about the current systems in place. We believe that investment in technology leads to improvement in overall performance and can bring a quick ROI. Connect Employer Engagement, a cloud based customer relationship management system developed directly for Further Education, includes features such as social media listening, local vacancy searches, a direct link to the National Apprenticeship Services and opportunities mapping. Labour/Insight from Burning Glass then provides insights into real time local labour market information to help education providers stay on top of the economic trends in their region. Active Informatics Ltd 2

3 Contents 1 About Our Respondents Employer Engagement in Top Challenges Market Information Sources Employer Engagement Strategy Focus for Marketing Activities What is Employer Engagement in a Nutshell Closing Thoughts Employer Engagement Management Understanding Local Labour Market Information About Active Informatics Ltd Active Informatics Ltd 3

4 1 About Our Respondents We interviewed 67 professionals working in the Further Education sector; with 97% of respondents based in England. Most of our respondents are focusing on Business Development (30%) or Employer Engagement (27%). The rest (24%) works in various positions ranging from Careers, Curriculum, Funding to Planning and Partnerships (Figure 1). Figure 1 Main focus of respondents daily job 82% of respondents interviewed have a specialist business development team but where there is not such a specialist team, business development is often associated with the employer engagement team, apprenticeships team or curriculum development team. The business development team can support multiple sectors across the college. Some local authorities choose to provide business development and marketing to support several training providers and drive employer engagement more efficiently. In some cases business development has moved into the marketing department. Employer engagement activities can be also part of the headteacher s role. On average the size of a dedicated business development team is eight people, but this number varies greatly and can even be a team of one. Active Informatics Ltd 4

5 As customer relationship management is key to employer engagement success, we also asked what CRM systems the institutions have in place. Employer engagement teams in Further Education do not seem to have a uniform attitude to the use of technology, with 18% still using Excel for customer relationship management or in-house built systems (Figure 2). Figure 2 CRM systems used by respondents We also asked what would make their CRM system better. The answers differ dependent on what system is currently in use: I would like to have one. Better reporting. Social media connectivity. Better financial recording. More training and better skills of CRM admin. Better functionality and templates. Automatically updating employer data. Making sure the whole team updates it. Generally speaking the newer the system the happier the users, although extra training may be required. The answers also prove that customer relationship management is not just about technology, it s a state of mind. Active Informatics Ltd 5

6 2 Employer Engagement in Top Challenges The main challenge in Further Education are for 45% of respondents the constant changes in government funding strategies, followed by 42% who feel budget constraints on their own marketing team is a problem (Figure 3). Only 15% think that they do not have enough market research information. This is interesting as one respondent pointed out he feels there is a lack of "local" market research. In his opinion the research that exists is either too anecdotal or too general (North West / UK). It suggests that a more granular view of the data is needed. Other challenges were changing college policies, poor administration skills of the business development team and a lack of awareness among employers. The latter is a big challenge for Further Education providers with a strong focus on Apprenticeships and Higher Level Apprenticeships in particular. Figure 3 Top challenges in Employer Engagement 2.2 Market Information Sources As there are plenty of potential sources of market information, we were interested in knowing which are the preferred ones (Figure 4). The majority (70%) of Further Education providers rely on employer visits and long term relationships with the employers. Only 40% rely on official government statistic sources such as UKCES, ONS and NOMIS. The reason may be that the data is not granular enough to use on a local level. Only 42% rely on information from Local Enterprise Partnerships and Active Informatics Ltd 6

7 even less, 25%, on councils. This is quite worrying as it shows a lack of communication between councils and Further Education providers which is necessary to help local economy growth. Employer visits are efficient sources of market information only if the provider has a big pool of employer contacts. Further Education providers do not use their alumni relationships and do not rely on current labour market information, such as job boards. Targeting actively recruiting employers should be part of the employer engagement strategy, whether the source of data comes from the local council, Local Enterprise Partnership or tools such as Labour/Insight from Burning Glass. Currently providers may miss out on emerging trends in their region. Not benefiting from alumni relationships is also a mistake, as alumni are often great advocates for their colleges. Figure 4 Market information sources ranked by popularity 2.3 Employer Engagement Strategy Focus for 2015 The survey highlights the great push on Further Education to promote apprenticeships with 68% stating it as their focus area in 2015 (Figure 5). 65% of respondents also plan to increase the number of employers they work with. It seems that Higher Level Apprenticeships are not as popular as we think with only 42% of Further Education providers we interviewed focusing on them in This may be linked to a comment from a provider within the financial sector relating to low awareness among employers. The same applies to developing new courses based on local demand where only 42% respondents are planning to do this. Only 25% focus on increasing the number of adult learners. Overall, these numbers reflect the current government funding strategy. Active Informatics Ltd 7

8 Under Other we had responses such as driving an international growth and also driving more traineeships. Traineeships as a concept seem to be too new for the Further Education providers to comment on. Figure 5 Employer engagement focus in Marketing Activities Professionals in Further Education use a mix of methods to drive employer engagement. The majority, 75%, use job fairs (Figure 6). Digital marketing has clearly taken off within the sector, as the next three activities are online based: 75% use social media, 69% campaigns and 59% online advertisement. Only 37% use telemarketing and surprisingly only 35% advertise in local print media. Other less common methods respondents listed were school assemblies, alumni visits or networking groups. The combination of face to face and digital marketing seems to be working the best for most providers. Active Informatics Ltd 8

9 Figure 6 Current mix of marketing activities We also asked which activity the respondents would like to invest in more. Over half of the respondents, 55%, would like to invest more in social media. Social media is relatively cheap but time consuming. On the other hand it is a good way to recruit new learners and generally raise awareness. A similar number of respondents (52%) would like to invest more in job fairs and other face to face activities. One respondent complained about the cost of advertising in specialist trade magazines and newspapers, which prevents him from using that channel. Figure 7 What marketing activities would people like to invest in more Active Informatics Ltd 9

10 3 What is Employer Engagement in a Nutshell At the end of our survey we asked the respondents an open question What would you consider to be a good employer engagement strategy. The answers show the different ways employer engagement is perceived by Further Education providers. In a nutshell, how would you describe best practice in employer engagement? What are the key elements? Listening to the need, and identifying the essential requirements and the optional elements, then meeting that need. Anonymous We have a strong local employer engagement process in place - advisory groups enable employers to have a say in the development of programmes and apprenticeships. Justin O Connor, Harlow College Building up lasting, trusting relationships. Anonymous Providing appropriate information, advice and guidance, tailored to their business, excellent relationship management, linking to their CSR needs. Anonymous Face to face, relevant to local area especially rural areas, work collaboratively. Helena Baxter, HP Consultancy & Training Active Informatics Ltd 10

11 Simply getting out and about at various events and organisations making contact with as many employers as possible in order to broadcast and promote courses and the services of the College. Tony Moss, Bournemouth and Poole College Respond to enquiries quickly. Under promise and over deliver. Anonymous Local, ongoing, relevant, useful to student, delivering real opportunities. Anonymous Delivering quality courses and listening to what the employer wants. Tony Jordan, Leicester College Employer engagement is a two way street. According to one respondent, Perceptions among employers need to change, particularly in areas such as Customer Service, Business Administration apprenticeships and Communication, about the benefits of hiring apprentices. This needs to be communicated more effectively to business owners particularly in light of the fact that feedback from the Federation of Small Businesses indicated that most feel young people seem to lack being work ready. Another respondent stressed that communication with tutors and lecturers is important to make them aware of the relevance to student 'Progression'. Some providers also commented on the problems finding quality learners who dedicate their time to the program and finish it before they get replaced by an employer. Active Informatics Ltd 11

12 4 Closing Thoughts It is obvious that while in theory everyone more or less agrees with what a good employer engagement strategy is, the way it is carried out varies. The overall trend is to rely on employer relationships developed over the years. Education providers are not really used to working with local businesses and local councils. Less than 20% are using their alumni relationships to grow the number of employers they work with, yet most Further Education providers want to focus on increasing the number of employers they work with as well as increasing the overall number of apprenticeships. We would like to help bridge the gap between the intent and the reality. 4.1 Employer Engagement Management Key to good employer engagement practice is a good customer relationship management strategy. We have developed Connect Employer Engagement in co-operation with Further Education institutions, so it already includes an holistic view of the employer including the records of previous interactions such as employee training, apprentice placements and course interest. Connect is based on Microsoft Dynamics CRM but with added features to fit Further Education needs. It includes, among other features, an interface with the National Apprenticeship Service to allow uploading apprenticeships directly from CRM, social media listening tools and local vacancy searches to generate more leads. We have also included an ability to incorporate website enquiries so that any website enquiry can automatically become a lead. The waiting lists for courses function enables learners to be enlisted into the course of their choice automatically once a space is available. 4.2 Understanding Local Labour Market Information Understanding local labour market trends is central to setting up the correct strategy to identify growth industries in the area. Labour/Insight from Burning Glass brings not only real-time LMI analytics on a local level, with the ability to analyse LMI trends down to a town level, but it can also search for the skills required by employers for certain occupations and job titles. This way you can easily identify regional skills gaps and align courses to make sure the learners get the training in the areas sought after by the employers and also actively recruit employers in your area to establish new connections. Active Informatics Ltd 12

13 4.3 About Active Informatics Ltd Active Informatics brings data to life. Our innovative applications support careers advice, student services and employer engagement teams, both in secondary schools and further education providers to gain access to real-time labour market information and government data. Active Informatics Ltd Network House Basing View Basingstoke Hampshire RG21 4HG Telephone: Active Informatics Ltd 13

Student Lifecycle Journey

Student Lifecycle Journey Student Lifecycle Journey Richard Green richard.green@microsoft.com @rich_jg Higher Education Lead, Microsoft UK Universities must adapt to the new student journey Prospect Applicant Student Alumni Your

More information

Employer Guide to Apprenticeships

Employer Guide to Apprenticeships Employer Guide to Apprenticeships Shelley Thompson, Training Manager Angels The Costumiers 2 Employer Guide to Apprenticeships About us The National Apprenticeship Service supports the delivery of apprenticeships

More information

one path to a rewarding career

one path to a rewarding career one path to a rewarding career 1 Contents Introduction 3 Funding 10 Aims 4 Cost Illustration 12 Pilot 5 Who Does What? 14 Benefits 7 Path to Retail 15 How Retail Path Works 9 Appendix 17 2 Introduction

More information

Apprenticeship Campaign 2014-15

Apprenticeship Campaign 2014-15 Apprenticeship Campaign 2014-15 Presentation to the London Enterprise Panel Skills & Employment Working Group 21 July 2015 Jon Visit Thorn london.gov.uk/apprentices Skills Funding Agencyor call Alison

More information

Wiltshire College Careers Education Policy. Wiltshire College. Careers Education Policy

Wiltshire College Careers Education Policy. Wiltshire College. Careers Education Policy Wiltshire College Careers Education Policy 1. Introduction Careers education helps students to acquire the knowledge, skills, attitudes and attributes to manage their life, learning and work. Young people

More information

Supporting Healthcare Professionals across Essex

Supporting Healthcare Professionals across Essex Supporting Healthcare Professionals across Essex Workforce Development Apprenticeships in the NHS Introduction Health Education England (HEE) was established in April 2013 to provide leadership for the

More information

Employer Engagement Strategy

Employer Engagement Strategy Basingstoke College of Technology (BCoT) Worting Road Basingstoke Hampshire RG21 8TN BCoT for Business: 01256 306237 Email: business@bcot.ac.uk www.bcot.ac.uk/business Follow BCoT on and BCoTforBusiness

More information

Do not underestimate the value of your data think proactively about how you collect it, manage it and how you use it.

Do not underestimate the value of your data think proactively about how you collect it, manage it and how you use it. What is CRM and do you need a CRM strategy? Where is our data and who has access to it? Creating a single customer view Do you communicate with your members, participants and spectators? What do you know

More information

Strategic Sourcing Outlook: Emerging Techniques and Media

Strategic Sourcing Outlook: Emerging Techniques and Media Strategic Sourcing Outlook: Emerging Techniques and Media www.chandlermacleod.com Social Media The Future of Strategic Sourcing? It s often tempting to stick with the tried and true and focus simply on

More information

Meet the Professionals

Meet the Professionals Meet the Professionals School of Computer Science Thursday 21 April 2016 In partnership with The University of Manchester Alumni Association and Careers Service Welcome Welcome to our Meet the Professionals

More information

CAREER DEVELOPMENT CENTRE STATEMENTS OF SERVICE

CAREER DEVELOPMENT CENTRE STATEMENTS OF SERVICE CAREER DEVELOPMENT CENTRE STATEMENTS OF SERVICE DEVELOPMENT DIRECTION DECISION OUR MISSION OUR MISSION IS TO INCREASE THE EMPLOYABILITY OF STUDENTS AND GRADUATES AND TO ENHANCE THE REPUTATION OF THE UNIVERSITY

More information

2000-2015 GROWING YOUR BUSINESS INTEGRATED MARKETING SOLUTIONS

2000-2015 GROWING YOUR BUSINESS INTEGRATED MARKETING SOLUTIONS 15 Years p u b l i c i t y 2000-2015 GROWING YOUR BUSINESS INTEGRATED MARKETING SOLUTIONS Growing your business Whether you are sowing the seeds for a new business or are well established, Mosaic Publicity

More information

Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England)

Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England) Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th

More information

Consulting. Strategy, Consulting, Advisory

Consulting. Strategy, Consulting, Advisory Consulting Strategy, Consulting, Advisory Index 3 An Introduction to Quanta Consulting Company Overview 4 Quanta Strategy, Consulting & Advisory Practice An introduction to SCA Areas of Expertise 5 Clients

More information

Careers and the world of work: roles and responsibilities

Careers and the world of work: roles and responsibilities Careers and the world of work: roles and responsibilities Careers and the world of work: roles and responsibilities Audience Headteachers, principals, governing bodies, management committees, careers and

More information

Studying Marketing at University

Studying Marketing at University Table of Contents 1 Introduction Joint and postgraduate opportunities 2 Choosing the right course 3 Entry requirements 4 Applications Interviews 5 Typical modules 6 Day in the life 7 Marketing at DMU 1

More information

Intel Security transforms its quota management and sales

Intel Security transforms its quota management and sales Use Cases Quota Management Sales Compensation Management Challenge Complex quota and sales compensation management processes driven by disconnected Excel spreadsheets and more than 40 databases Difficulty

More information

Grow your own. How young people can work for you. Because good people make a great business /02

Grow your own. How young people can work for you. Because good people make a great business /02 Grow your own How young people can work for you /02 Because good people make a great business If we want young people who are ready for the workplace, we need to be ready to help build their employability

More information

The How, What, When and Why of On-Boarding

The How, What, When and Why of On-Boarding The How, What, When and Why of On-Boarding An ebook By Debbie Edmondson Cohesion Recruitment What is On-boarding? On-boarding is a really key part of your engagement process, and needs organisational buy-in

More information

!"#$%&'()"*"++%(*,%-")+.*(#%/"0"#.12"*3

!#$%&'()*++%(*,%-)+.*(#%/0#.12*3 INTERNATIONAL BUSINESS SKILLS COURSEWARE!"#$%&'()"*"++%(*,%")+.*(#%/"0"#.12"*3!!!!!"#$!%&'()*(+,'(!".)+!""#$%&'%#()#*)+,"%("")./&$'%'%#(/" I hear and I Forget I see and I Remember I do and I Understand

More information

Why the CRM system you ve got doesn t do what you want

Why the CRM system you ve got doesn t do what you want 1 Why the CRM system you ve got doesn t do what you want Why the CRM system you ve got doesn t do what you want If you often find yourself wondering why your CRM system is not really making your life easier

More information

You will have a strong track record of good or better teaching and learning delivery, whilst achieving high levels of student success.

You will have a strong track record of good or better teaching and learning delivery, whilst achieving high levels of student success. TITLE: Lecturer in Accounting WORKING WITH: Hart Learning and Development REMUNERATION: 25,000 to 38,000 LOCATION: Hertfordshire Hart Learning & Development is a progressive learning and development business

More information

RECRUITER. Candidate Sourcing and Management

RECRUITER. Candidate Sourcing and Management Jobster Recruiter is an intuitive and efficient applicant tracking system with a difference. Not only does it enable the user to immediately search and rank candidates based on the required skills for

More information

Send us your feedback or if you wish to subscribe please get in touch by emailing Communicationsupdate@skillsfundingagency.bis.gov.

Send us your feedback or if you wish to subscribe please get in touch by emailing Communicationsupdate@skillsfundingagency.bis.gov. Issue 02 July 2013 Welcome Communications Update is a new monthly channel designed for marketing, communications and business development staff in colleges and training organisations; bringing you information

More information

IOR Strategy 3 Year PlanThe Professional Body for Recruiters & HR

IOR Strategy 3 Year PlanThe Professional Body for Recruiters & HR IOR Strategy Year PlanThe Professional Body for Recruiters & HR Professional Certificate in Social Recruiting (IOR Cert) Part Qualified in HR Online 1 Why IOR Professional Qualifications? The IOR is a

More information

WORK PLACEMENTS IN LOND N

WORK PLACEMENTS IN LOND N WORK PLACEMENTS IN LOND N Introduction to Work Experience in London Programme Work Experience in Secretarial and Administration Sectors Work Experience in Information Technology (IT) Work Experience in

More information

HCPC 2015 Employee Exit Interview Report

HCPC 2015 Employee Exit Interview Report HCPC 2015 Employee Exit Interview Report Section Page 1. Introduction 3 2. Scope 3 3. Employee turnover rates 3 4. Summary of findings 3 5. Analysis of data 4 6. Conclusions and actions 11 2 1. Introduction

More information

Increase Profit Increase Revenue Increase Market Share. With the help of Gateshead Council LearningSkills Apprenticeship Scheme

Increase Profit Increase Revenue Increase Market Share. With the help of Gateshead Council LearningSkills Apprenticeship Scheme Increase Profit Increase Revenue Increase Market Share With the help of Gateshead Council LearningSkills Apprenticeship Scheme Money Profit Revenue 7,500 funding available NOW! How would you like? 7.500

More information

HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM

HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM HOW TO SELECT AN HR RECRUITMENT SOFTWARE VENDOR AND SYSTEM Searching for and then implementing new HR e-recruitment software can be a daunting task. With a plethora of local and international solutions

More information

The AGR Graduate Recruitment Survey 2015

The AGR Graduate Recruitment Survey 2015 The AGR Graduate Recruitment Survey 2015 Winter Review Produced for AGR by The AGR Graduate Recruitment Survey 2015 Winter Review Association of Graduate Recruiters 6 Bath Place Rivington Street London

More information

Amnesty International UK

Amnesty International UK Amnesty International UK JOB TITLE TEAM DEPARTMENT REPORTS TO RESPONSIBLE FOR SCALE Senior Digital Marketing Specialist Digital Supporter Campaigning and Communications Digital Engagement Manager Digital

More information

Waterford Chamber Skillnet Training

Waterford Chamber Skillnet Training Waterford Chamber Skillnet Training Course Title: Diploma in Digital Marketing Duration: 10 Evenings over 10 weeks Trainer: Digital Marketing Institute For the Trainee: Who should attend: The Professional

More information

Five steps to improving the customer service experience

Five steps to improving the customer service experience Five steps to improving the customer service experience Metrics, tips, and tools for utilizing customer feedback An Ovum White Paper Sponsored by Publication Date: January 2012 INTRODUCTION As the use

More information

Strategic No Planned Yes Reason. The organisation has a member of the leadership team with responsibility for and

Strategic No Planned Yes Reason. The organisation has a member of the leadership team with responsibility for and Strategic No Planned Yes Reason The organisation has a member of the leadership team with responsibility for and an understanding of CEIAG. DHT (Curriculum and Attainment) has overview of CEIAG in school

More information

SALES ESSENTIALS FOR SUCCESS

SALES ESSENTIALS FOR SUCCESS SALES ESSENTIALS FOR SUCCESS Bettany Centre Entrepreneurship at Cranfield Transforming knowledge into action 1 SALES ESSENTIALS FOR SUCCESS www.cranfield.ac.uk/som/growsales For anybody in a growing business

More information

Involving employers in 14-19 diplomas a guide

Involving employers in 14-19 diplomas a guide Involving employers in 14-19 diplomas a guide Introduction Literally hundreds of thousands of employers already get involved in primary, secondary and further education. Their contribution is voluntary,

More information

Recruitment and Selection Process and Its Current Challenges

Recruitment and Selection Process and Its Current Challenges Recruitment and Selection Process and Its Current Challenges Abstract The use of new methods of recruitment and selection has helped in managing quality of new hires in all HR perspectives and therefore

More information

B2B Marketing Outlook Australia 2011 A research report exploring B2B marketing usage, intentions and directions

B2B Marketing Outlook Australia 2011 A research report exploring B2B marketing usage, intentions and directions B2B Marketing Outlook Australia 2011 A research report exploring B2B marketing usage, intentions and directions March 2011 Research conducted by: Research supported by: 2011 Green Hat Marketing Pty Ltd.

More information

Guide on how to complete the NHS Online Application Form. www.jobs.nhs.uk

Guide on how to complete the NHS Online Application Form. www.jobs.nhs.uk Guide on how to complete the NHS Online Application Form www.jobs.nhs.uk You should look at the Job Description and Person Specification for the job you are applying for. There are links to these on the

More information

EMPLOYING BUSINESS ANALYTICS TO ACHIEVE BETTER SALES RESULTS FOR YOUR LEGAL FIRM

EMPLOYING BUSINESS ANALYTICS TO ACHIEVE BETTER SALES RESULTS FOR YOUR LEGAL FIRM EMPLOYING BUSINESS ANALYTICS TO ACHIEVE BETTER SALES RESULTS FOR YOUR LEGAL FIRM David Ricketts and Carrie Morgan 2015 C24 Ltd INTRODUCTION Business generation and customer acquisition is changing within

More information

WCS CRM Consultancy. CRM Business Case Template & Example Benefits

WCS CRM Consultancy. CRM Business Case Template & Example Benefits WCS CRM Consultancy CRM Business Case Template & Example Benefits CRM Business Case Template and Example Benefits This document is intended to provide an overview for discussion of a CRM business case

More information

Recruitment and retention strategy Safeguarding and Social Care Division. What is the recruitment and retention strategy? 2. How was it developed?

Recruitment and retention strategy Safeguarding and Social Care Division. What is the recruitment and retention strategy? 2. How was it developed? Contents What is the recruitment and retention strategy? 2 How was it developed? 2 Newcastle story where were we? 2 Newcastle story where are we now? 3 Grow your own scheme 4 Progression 4 NQSW support

More information

Guide to marketing. www.glasgow.ac.uk/corporatecommunications. University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ

Guide to marketing. www.glasgow.ac.uk/corporatecommunications. University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ Guide to marketing www.glasgow.ac.uk/corporatecommunications University of Glasgow Corporate Communications 3 The Square Glasgow G12 8QQ 0141 330 4919 2 Introduction One of the easiest mistakes to make

More information

BIS RESEARCH PAPER NUMBER 222a. Traineeships: First Year Process Evaluation. Executive Summary MARCH 2015

BIS RESEARCH PAPER NUMBER 222a. Traineeships: First Year Process Evaluation. Executive Summary MARCH 2015 BIS RESEARCH PAPER NUMBER 222a Traineeships: First Year Process Evaluation Executive Summary MARCH 2015 Executive Summary Background and methodology This executive summary presents the topline findings

More information

NCTL s marketing offer for schools

NCTL s marketing offer for schools NCTL s marketing offer for schools Online seminar 25 November 2015 Welcome to our School Direct online seminar While we re waiting to start, why not let us know who you are and where you are based by typing

More information

1. Key findings 3 2. Background 3 3. Diversity 4 4. Women in the IT profession 5 5. A career in IT 10 6. Profile of participants 13

1. Key findings 3 2. Background 3 3. Diversity 4 4. Women in the IT profession 5 5. A career in IT 10 6. Profile of participants 13 Survey Contents 1. Key findings 3 2. Background 3 3. Diversity 4 4. Women in the IT profession 5 5. A career in IT 10 6. Profile of participants 13 List of figures Figure 1 - Does your organisation / company

More information

IDENTIFYING AND DEVELOPING APPRENTICESHIP OPPORTUNITIES

IDENTIFYING AND DEVELOPING APPRENTICESHIP OPPORTUNITIES IDENTIFYING AND DEVELOPING APPRENTICESHIP OPPORTUNITIES Prepared for Merced Regional Adult Education Consortium February 2015 In the following report, Hanover Research outlines findings from interviews

More information

Emerging Modes of Cooperation between Private Enterprises and Universities

Emerging Modes of Cooperation between Private Enterprises and Universities Grant agreement no.: 2012-2948/001-001 Emerging Modes of Cooperation between Private Enterprises and Universities National Report of Bulgaria (draft version) This project has been funded with support from

More information

Strategic plan. Outline

Strategic plan. Outline Strategic plan Outline 1 Introduction Our vision Our role Our mandate 2 About us Our governance Our structure 3 Context Our development Camden 4 Resources Funding Partners 5 Operating model How we will

More information

TEAM WE RE RECRUITING: IN ALL THREE AREAS RESEARCH & ANALYSIS STRATEGY & PLANNING MARKETING & DEVELOPMENT

TEAM WE RE RECRUITING: IN ALL THREE AREAS RESEARCH & ANALYSIS STRATEGY & PLANNING MARKETING & DEVELOPMENT JOIN OUR RESEARCH & ANALYSIS TEAM MARKETING & DEVELOPMENT STRATEGY & PLANNING WE RE RECRUITING: IN ALL THREE AREAS CULTURE REPUBLIC AT A GLANCE For over fifteen years we have worked with hundreds of professionals

More information

Improving Employability within Media Professional Studies

Improving Employability within Media Professional Studies 1 Improving Employability within Media Professional Studies The Media Professional Studies degree at Liverpool John Moores was launched in 1995 as the result of collaboration between JMU and Mersey Television.

More information

SKILLS FOR SUSTAINABLE COMMUNITIES LIFELONG LEARNING NETWORK

SKILLS FOR SUSTAINABLE COMMUNITIES LIFELONG LEARNING NETWORK SKILLS FOR SUSTAINABLE COMMUNITIES LIFELONG LEARNING NETWORK SSCLLN BEST PRACTICE GUIDES : GUIDE THREE Targeting Vocational Learners In Practice: Innovative marketing and information, advice and guidance

More information

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Customer Relationship Management (CRM) Customer relationship management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. It is about putting

More information

Where do I start? Advertising

Where do I start? Advertising Where do I start? Advertising Introduction The advertising industry in the UK is recognised as being among the best in the world. It is an environment that is fast-paced and highly creative. You will find

More information

Novus. Investing in the future of software testing and development. www.capita-itps.co.uk/novus

Novus. Investing in the future of software testing and development. www.capita-itps.co.uk/novus Novus Investing in the future of software testing and development www.capita-itps.co.uk/novus Our credentials v FTSE 100 v Partnerships with leading IT and computing institutes v Accredited by leading

More information

Job Hunting for Graduates Career Basics Series

Job Hunting for Graduates Career Basics Series Job Hunting for Graduates Career Basics Series Careers & Employability, Student Life Lower Ground Floor (Level A), University House, University of Salford, M5 4WT. t: 0161 295 5088 e: futures@salford.ac.uk

More information

Using Labour Market Intelligence in a College Context

Using Labour Market Intelligence in a College Context Using Labour Market Intelligence in a College Context A guide for leaders of further education colleges March 2015 1 Contents Foreword...3 The current economic landscape and challenges faced...4 o Labour

More information

SCALABLE ENTERPRISE CRM SERVICES

SCALABLE ENTERPRISE CRM SERVICES SCALABLE ENTERPRISE CRM SERVICES Scalable Systems Email: info@scalable-systems.com A majority of customer relationship management solutions have been designed and tested to solve yesterday's problems and

More information

HR SOLUTIONS RECRUITING FOR A NEW AGE

HR SOLUTIONS RECRUITING FOR A NEW AGE HR SOLUTIONS RECRUITING FOR A NEW AGE Successful businesses never stop evolving Staying ahead of the competition means your business never stops evolving and innovating. The approach to recruitment should

More information

2013 NHS Employers workforce survey findings

2013 NHS Employers workforce survey findings 2013 NHS Employers workforce survey findings In July 2013 the NHS Employers organisation invited HR directors from across the NHS to participate in a workforce survey. The survey gathered information about

More information

Guide on Developing a HRM Plan

Guide on Developing a HRM Plan Guide on Developing a HRM Plan Civil Service Branch June 1996 Table of Contents Introduction What is a HRM Plan? Critical Success Factors for Developing the HRM Plan A Shift in Mindset The HRM Plan in

More information

Head of Apprenticeship Delivery, The Challenge Executive Summary

Head of Apprenticeship Delivery, The Challenge Executive Summary Head of Apprenticeship Delivery, The Challenge Executive Summary We are recruiting a values driven Head of Apprenticeship Delivery to lead the expansion of our innovative, fast-growing apprenticeship programme

More information

Sector insights: skills and performance challenges in the retail sector. Executive Summary 95 July 2015

Sector insights: skills and performance challenges in the retail sector. Executive Summary 95 July 2015 Sector insights: skills and performance challenges in the retail sector Executive Summary 95 July 2015 [This page is intentionally left blank] Sector Insights: Skills and performance challenges in the

More information

Focusing on you. Focusing on the future.

Focusing on you. Focusing on the future. Focusing on you. Focusing on the future. Talk to JAM now on 0800 211 8877 www.jamrecruitment.co.uk Powerful RPO solutions from JAM Recruitment Future Great recruitment is incredibly powerful. It can change

More information

Rethink application possibilities and align to desired business outcomes

Rethink application possibilities and align to desired business outcomes Whitepaper Rethink application possibilities and align to desired business outcomes EALA results January 2014 2014 Avanade Inc. All rights reserved. Executive summary It s a new world of applications.

More information

Creating excellence in professional standards and practices to enable Healthcare market researchers to become highly valued business partners

Creating excellence in professional standards and practices to enable Healthcare market researchers to become highly valued business partners Creating excellence in professional standards and practices to enable Healthcare market researchers to become highly valued business partners EphMRA Vision EMA Workshop on Patient Support Programmes and

More information

Information Sheet 6: Recruiting a Personal Assistant

Information Sheet 6: Recruiting a Personal Assistant Shaw Trust Direct Payments Support Services Information Sheet 6: Recruiting a Personal Assistant Sheet Outline: Drafting a Job Description and Person Specification Advertising your vacancy Interviewing

More information

experts in your field Get the profile: Managing your online reputation A Progressive Recruitment career guide Managing your online reputation

experts in your field Get the profile: Managing your online reputation A Progressive Recruitment career guide Managing your online reputation experts in your field Get the profile: A Progressive Recruitment career guide Contents Introduction... 2 Why you need an online reputation... 3 Monitoring your online reputation... 3 How to protect your

More information

Factsheet: Market research

Factsheet: Market research Factsheet: Market research A close understanding of the local childcare market and your customers needs is essential in order for your childcare business to succeed. Performing market research on potential

More information

About The Sales Training Consultancy. Online Brochure

About The Sales Training Consultancy. Online Brochure About The Sales Training Consultancy Online Brochure Background The Sales Training Consultancy specialise in open and in-house training programmes for salespeople, sales managers and business professionals

More information

MARKETING AUTOMATION STRATEGY B2B BENCHMARKS FOR 2015

MARKETING AUTOMATION STRATEGY B2B BENCHMARKS FOR 2015 MARKETING AUTOMATION STRATEGY B2B BENCHMARKS FOR 2015 FIND. NURTURE. CONVERT. Research Conducted by Ascend2 in Partnership with Dun & Bradstreet NetProspex IF YOU HAVEN T YET, THE TIME IS NOW TO DEVELOP

More information

SHOW2013 BUSINESS EXHIBITOR INFORMATION PACK LOCAL OVER 90. www.southamptonbusinessshow.co.uk. exhibitors SOUTHAMPTON. 7 November 2013 Ageas Bowl

SHOW2013 BUSINESS EXHIBITOR INFORMATION PACK LOCAL OVER 90. www.southamptonbusinessshow.co.uk. exhibitors SOUTHAMPTON. 7 November 2013 Ageas Bowl OVER 90 LOCAL exhibitors SOUTHAMPTON BUSINESS SHOW2013 7 November 2013 Ageas Bowl Running alongside Marketing South 2013 EXHIBITOR INFORMATION PACK www.southamptonbusinessshow.co.uk CONTENTS Introduction

More information

Customer Relationship Management (CRM) Business Guide. Superfast Business Wales

Customer Relationship Management (CRM) Business Guide. Superfast Business Wales Superfast Business Wales Customer Relationship Management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. Business Guide Customer Relationship

More information

CONTENTS Introduction Call tracking Case Study Call Tracking tools Testimonials The Mediahawk Experience conclusion Request Demo

CONTENTS Introduction Call tracking Case Study Call Tracking tools Testimonials The Mediahawk Experience conclusion Request Demo 1 CONTENTS 1. Introduction 3 2. Call tracking Case Study Abbott Moore 4 3. Call Tracking tools For Financial Services 6 4. Testimonials 9 5. The Mediahawk Experience 10 6. conclusion 12 7. Request a Demo

More information

Growing your business through franchising

Growing your business through franchising Growing your business through franchising Starting a franchise At HSBC, we know that success in business depends on relationships. Creating a network of support builds trust and that builds business. Our

More information

Executive Summary. Process or Communicate? Agency or Direct? Efficiency or Effectiveness?

Executive Summary. Process or Communicate? Agency or Direct? Efficiency or Effectiveness? 01-01 02-02 03-03 04-04 05-07 08-10 11-15 16-17 18-18 Introduction Background Methodology Executive Summary Demographics Process or Communicate? Agency or Direct? Efficiency or Effectiveness? Summary CANDIDATE

More information

The Basics of Promoting and Marketing Online

The Basics of Promoting and Marketing Online How to Start Growing Your Business Online The Basics of Promoting and Marketing Online Revision v1.0 Website Services and Web Consulting Where do you see your business? We see it in the cloud How to Start

More information

Recruitment and Selection

Recruitment and Selection Recruitment and Selection The recruitment and selection belongs to value added HR Processes. The recruitment is about: the ability of the organization to source new employees, to keep the organization

More information

7 steps to choosing the right IT support company.

7 steps to choosing the right IT support company. 7 steps to choosing the right IT support company. If you want to ensure the process is hassle free and meets the requirements of your business this guide will take you through the correct process step

More information

Growing your business with confidence through broker network integration. Paul Sutton, QFA FLIA

Growing your business with confidence through broker network integration. Paul Sutton, QFA FLIA Growing your business with confidence through broker network integration Paul Sutton, QFA FLIA Current challenges Downturn in Economic Environment Replacement of lost income Client retention Client relationship

More information

Employer-endorsed employability assessment: an assignment delivered in an operational research course to second year mathematics students

Employer-endorsed employability assessment: an assignment delivered in an operational research course to second year mathematics students Employer-endorsed employability assessment: an assignment delivered in an operational research course to second year mathematics students Noel-Ann Bradshaw University of Greenwich Old Royal Naval College

More information

When children and young people want to complain about school

When children and young people want to complain about school When children and young people want to complain about school 1 Introduction The statutory remit of the Children s Commissioner includes a specific duty to investigate the availability and effectiveness

More information

Managing social media risks to reputation risk A hot topic on the board agenda

Managing social media risks to reputation risk A hot topic on the board agenda Managing social media risks to reputation risk A hot topic on the board agenda Henry Ristuccia Global Governance, Regulatory & Risk Strategies leader Deloitte Touche Tohmatsu Limited Michael Rossen Director

More information

CREATING CUSTOMER INSIGHT

CREATING CUSTOMER INSIGHT CREATING CUSTOMER INSIGHT Organisations have discovered that the merging of their market research department with their database marketing team has not necessarily led to a stream of insights that revolutionise

More information

06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises

06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises 01. Create a plan 06. Create a feedback loop Plan how you are going to provide better customer service and take help from both staff and customers. 02. Improve People skills Service is a skill and people

More information

Driving positive behavioural change online through email. Case study: Connecting with Communities and Customers Online

Driving positive behavioural change online through email. Case study: Connecting with Communities and Customers Online Case study: Connecting with Communities and Customers Online Driving positive behavioural change online through email Summary Launched in November 2008, Experian was engaged by Communities and Local Government

More information

Leadership and Management Training

Leadership and Management Training Bury College Business Solutions Leadership and Management Training The employers choice. For all your company training needs. Bury College Business Solutions - Customer Excellence Award Winner 2011 Develop

More information

Tech City Stars is London s most exciting Apprenticeship for young people who want to break into the tech sector.

Tech City Stars is London s most exciting Apprenticeship for young people who want to break into the tech sector. OVERVIEW TECH CITY Tech City Stars is London s most exciting Apprenticeship for young people who want to break into the tech sector. The programme is focused around Tech City - the area of Central East

More information

Applicant Tracking System

Applicant Tracking System Applicant Tracking System italent is in the business of delivering Online Recruitment Management solutions and has some of South Africa s leading brands as its clients. Powered by. SA s #1 Quality Candidate

More information

Making sense of 360 degree feedback. part of our We think series

Making sense of 360 degree feedback. part of our We think series Making sense of 360 degree feedback part of our We think series Contents Making sense of 360 evaluating feedback 3 The Head Light Feedback Facilitator Training course 3 Moving on from the JoHari Window

More information

Attracting and retaining top talent as the IT skills gap widens

Attracting and retaining top talent as the IT skills gap widens Attracting and retaining top talent as the IT skills gap widens Seven years of research data from leading IT skills recruitment site CWJobs, and insight from our customers, shows how IT recruiters in the

More information

Work Experience Guide for Higher Education Students on practice based Media courses

Work Experience Guide for Higher Education Students on practice based Media courses Guide for Higher Education Students on practice based Media courses Using this guide Work experience comes in all shapes and sizes including part-time jobs, vacation work and voluntary work. This guide

More information

Specialist training and coaching for retail bank staff, managers & executives

Specialist training and coaching for retail bank staff, managers & executives OXFORD FINANCIAL SERVICES TRAINING Specialist training and coaching for retail bank staff, managers & executives MUNGO DUNNETT ASSOCIATES Our Specialism About the company 2 Introducing Oxford Financial

More information

School of Psychology Undergraduate Case Studies. The Student Experience

School of Psychology Undergraduate Case Studies. The Student Experience School of Psychology Undergraduate Case Studies The Student Experience Within the School of Psychology, we are committed to making sure that our students have an outstanding experience while they are studying

More information

Tech Industry Gold Degree Apprenticeship

Tech Industry Gold Degree Apprenticeship Tech Industry Gold Degree Apprenticeship in Digital & Technology Solutions Overview This document provides an overview of the Tech Industry Gold Degree Apprenticeship in Digital & Technology Solutions

More information

MANAGING B2B MARKETING AUTOMATION IN 2015

MANAGING B2B MARKETING AUTOMATION IN 2015 MANAGING B2B MARKETING AUTOMATION IN 2015 Understanding the current state of Marketing Automation in business-to-business companies Author: Dr Dave Chaffey, SmartInsights.com Research in collaboration

More information

1. 4. Evaluating and improving your performance

1. 4. Evaluating and improving your performance 1. 4 Evaluating and improving your performance This is about reflecting on and evaluating honestly your own performance, and discovering ways to improve it through skills development. This requires you

More information

Masters with a purpose Taught postgraduate employability and employer engagement. Summary report

Masters with a purpose Taught postgraduate employability and employer engagement. Summary report Masters with a purpose Taught postgraduate employability and employer engagement Summary report Postgraduate employers 1 1 Contents INTRODUCTION 2 MAIN FINDINGS 3 1. POSTGRADUATE EMPLOYERS 4 What do employers

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

SMART SOURCING A MARKET FOCUSSED RECRUITMENT SOURCING STRATEGY

SMART SOURCING A MARKET FOCUSSED RECRUITMENT SOURCING STRATEGY SMART SOURCING A MARKET FOCUSSED RECRUITMENT SOURCING STRATEGY EXECUTIVE SUMMARY The key drivers that drive talent acquisition in good times and bad times, in tight labor markets or soft ones largely remain

More information