YOUR ACCIDENT GUIDE CAR INSURANCE IMPORTANT PUT THIS IN YOUR GLOVE BOX. Claims Helpline PLEASE WRITE YOUR POLICY NUMBER HERE

Transcription

1 CAR INSURANCE YOUR ACCIDENT GUIDE IMPORTANT PUT THIS IN YOUR GLOVE BOX PLEASE WRITE YOUR POLICY NUMBER HERE Claims Helpline DON T FORGET TO PUT THIS NUMBER IN YOUR MOBILE PHONE

2 LEFT STRANDED? ROADSIDE SAFETY ADVICE No matter what car you drive, there s always the chance you could find yourself stuck. Whether you re on the motorway, in a busy town centre, or in the middle of nowhere, it s just as inconvenient. So, to help you on the road to recovery, this leaflet gives you a step-by-step guide on what to do to get help and stay safe. IMMOBILISED ON THE MOTORWAY Pull onto the hard shoulder as far away from the inside lane as possible. If you haven t got a mobile phone with you, try to stop near an emergency phone. Turn your front wheels in towards the hard shoulder and switch on your hazard lights, but don t use a warning triangle. Keep your sidelights on if it s dark or visibility is poor. Get out of your car on the passenger side so that you and any of your passengers are well away from the motorway. Any pets should stay in the car, but you can keep them on the verge in an emergency. If you ve been in an accident, or your car is immobilised, follow the arrows on the posts at the edge of the hard shoulder to an emergency phone. These phones put you straight through to the police, who will work out where you are. Face oncoming traffic while you re on the phone, then return to your car and wait a safe distance from the road. If you feel at risk from another person while waiting, sit in the front passenger seat and lock the doors. Once you feel safe again, leave your car. If you are able to rejoin the motorway, build up speed on the hard shoulder and watch for a safe gap in the traffic or other cars on the hard shoulder. IMMOBILISED ON ANY OTHER ROAD Pull off the road, park in a safe place and put on the hazard warning lights. Put a warning triangle on the road at least 45 metres (approximately 150 feet) behind your car, and keep your sidelights on if it s dark or visibility is poor. Once you have called for help, wait in your car with the doors locked.

3 HAD AN ACCIDENT? CALL US NOW ON WHAT TO DO IF YOU ARE INVOLVED IN AN ACCIDENT Don t drive away. You must stop if any other person or animal has been hurt, or if any vehicle or property has been damaged. Get the names, addresses and phone numbers of any drivers or pedestrians involved, as well as any witnesses. Ask drivers for the names of their insurers and their policy or certificate numbers. Space has been allocated in this booklet to record this information. As part of the exchange of information, please complete and pass the tear off slip DRIVER to the other party. Don t admit blame or liability or make an offer of payment. If any of the other people involved do this, please tell us. You must call our Claims Helpline on (open 24 hours) immediately, even if you do not plan to make a claim. Simply call us straight away and explain what has happened. We are here to help get you back on the road. PLEASE RECORD YOUR ACCIDENT Date..Time... Location/road name and area Brief description of what happened

4 anybody representing you is aware of this offer ACCIDENT as it may affect any claim made on your behalf. Accident FOR ACCIDENT YOU TO Details KEEP FOR DRIVER Insurer: YOU. FOR YOU TO KEEP TO KEEP We OTHER are sorry that PARTY you have been HELPLINE involved in OTHER PARTY We are sorry that you have been involved in Please an Please accident use use this with this form one form of to our to collate customers. collate the the If details you of any DRIVER Policy drivers Number: or passengers an accident with one of our customers. If you involved in a Name:. road believe details Please accident. that use of our any this policyholder drivers form to or collate was passengers responsible the For for involved your details the accident protection, of in any a road please telephone drivers accident. contact calls or passengers us will immediately be recorded and for the may accident be monitored. please contact us immediately on involved the number in a shown road below. accident. We OTHER are their motor PARTY insurers and, subject to vehicle OTHER repair, temporary PARTY transport and vehicle Name: repair,. temporary transport and injury) Name: to ensure. that you avoid any loss or anybody representing you is aware of this offer We anybody are sorry representing that you you have is been aware involved of this in offer as it may affect any claim made on your behalf. an as it accident may affect with any one claim of our made customers. on your If behalf. you for OTHER the accident... PARTY please..... contact... HELPLINE.. us.. immediately on.. the... number..... shown..... below We For.. your. are.. their protection,.... motor... telephone. insurers..... calls. and,.. will. subject. be.. recorded For your protection, telephone calls will be recorded.. to.... liability, and may be we monitored. and may be monitored. can deal with any claim (including Vehicle Registration: vehicle repair, temporary transport and injury) Vehicle Insurer: to ensure. Registration: that you avoid any loss or Policy Insurer: Number:. anybody representing you is aware of this offer as Injured: Policy it may Number: affect Yes any... claim No made... on.. your... behalf We OTHER are sorry that PARTY you have been HELPLINE involved in We are sorry that you have been involved in an accident with one of our customers. If you an OTHER 0800 accident with PARTY one 048 of our customers If you For for OTHER your the accident protection, PARTY please telephone contact calls us will immediately be recorded and for Name: the may accident be. monitored. please contact us immediately Name:. liability, we can deal with any claim (including vehicle repair, temporary transport and vehicle repair, temporary transport and inconvenience Please..... ensure.... your.... insurer..... or... anybody representing you... is anybody representing you is. aware aware..... of of. this this... offer offer... as it may affect any claim made on your behalf. as.. it. may... affect..... any... claim.... made.... on.. your... behalf..... Vehicle.. OTHER..... Registration:.... PARTY HELPLINE Vehicle Insurer: Registration: For For Policy Insurer: your protection, your protection, Number:. telephone calls will be recorded telephone calls will be recorded and may be monitored. and may monitored. Injured: Policy Number: Yes... No _R00683A_FLY.indd 1 PLEASE COMPLETE AND HAND PLEASE TO COMPLETE OTHER PARTY AND HAND TO OTHER PARTY Injured: Name:. Yes No Name:.. Name: Name: Vehicle. Registration: Vehicle Vehicle Registration: Registration:.... Insurer: Insurer: Insurer:. Policy Policy..... Number: Number: Policy. Injured: Injured:..... Number:. Yes Yes No No DRIVER DRIVER Name: Name:.. PLEASE COMPLETE AND HAND PLEASE TO COMPLETE OTHER PARTY AND HAND TO OTHER PARTY Name:. Name:. Vehicle Name: Name:.. Registration: Insurer: Insurer: 15/5/09 13:22:15

5 We are sorry that you have been involved in an ACCIDENT accident with one of our customers. If you for FOR the accident YOU please contact TO us KEEP immediately Please use this form to collate the We details are their of motor any drivers insurers and, or passengers subject to liability, involved we can in a deal road with accident. any claim (including vehicle repair, temporary transport and inconvenience. OTHER Please PARTY ensure your insurer or anybody representing you is aware of this offer as Name: it may affect. any claim made on your behalf. OTHER PARTY HELPLINE For your protection, telephone calls will be recorded and may be monitored. Insurer:. We Policy are sorry Number: that you... have been involved in an accident with one of our customers. If you believe Injured: that our Yes policyholder No was.. responsible for the accident please contact us immediately OTHER PARTY vehicle Name: repair,. temporary transport and anybody representing you is aware of this offer as it may affect any claim made on your behalf.. OTHER PARTY HELPLINE For. your... protection, telephone calls... will.. be.. recorded and may be monitored. Insurer:. OTHER PARTY Name:. DRIVER PLEASE COMPLETE AND.. HAND TO.... OTHER PARTY Name:. Insurer:. Policy Vehicle Number: Registration: Insurer: Name:... DRIVER PLEASE COMPLETE AND HAND TO OTHER PARTY Name:. Vehicle Registration: Insurer:

6 NOTES Please use this space to draw diagrams or makes notes following your accident Part of the RSA Group µ is a trading style of Royal & Sun Alliance Insurance plc (No ). Registered in England and Wales at St. Mark s Court, Chart Way, Horsham, West Sussex RH12 1XL. Authorised and regulated by the Financial Services Authority. For your protection, telephone calls will be recorded and may be monitored. R00683A (05-09)

7 SURANCE NT R MOBILE PHONE Here are two push-out helpcards with contact numbers if you need to YOUR HELPCARDS make a claim or repair/replace your windscreen one for your wallet and Here are two push-out helpcards with contact numbers if you need to make a claim or the other to keep handy in the glove repair/replace your windscreen one for your wallet and the other to keep handy in box of your car. the glove box of your car. IMPORTANT PUT THIS IN YOUR GLOVE BOX YOUR POLICY NUMBER: YOUR POLICY NUMBER: HELPLINES HELPLINES LEFT STRANDE ROADSIDE SAF No matter what car you drive, there s alw yourself stuck. Whether you re on the mo or in the middle of nowhere, it s just as in road to recovery, this leaflet gives you a to get help and stay safe. CLAIMS HELPLINE CLAIMS HELPLINE Open 24 hours a day. For your protection, telephone calls will be recorded and may be monitored. Open 24 hours a day. For your protection, telephone calls will be recorded and may be monitored. CLAIMS HELPLINE (OUTSIDE UK) +(44) CLAIMS HELPLINE (OUTSIDE UK) +(44) Open 24 hours a day (dial the international exchange for the country you are dialling from first) Open 24 hours a day (dial the international exchange for the country you are dialling from first) GLASS HELPLINE IMMOBILISED ON THE MOTORWAY Pull onto the hard shoulder as far away from the inside lane as possible. If you haven t got a mobile phone with you, try to stop near an emergency phone. Turn your front wheels in towards the hard shoulder and switch on your hazard lights, but don t use a warning triangle. Keep your sidelights on if it s dark or visibility is poor. GLASS HELPLINE Get out of your car on the passenger side so that you and any of your passengers are well away from the motorway. Any pets should stay in the car, but you can keep them on the verge in an emergency. If you ve been in an accident, or your car is immobilised, follow the arrows on the posts at the edge of the hard shoulder to an emergency phone. These phones put you straight through to the police, who will work out where you are. I O 61564_R00683A_FLY.indd 2 15/5/09 13:22:15