Acquia Cloud. Success You Can Build On. Acquia Cloud Technology. acquia.com. Drupal-Tuned Platform

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1 acquia.com Acquia Cloud Success You Can Build On Acquia Cloud is a continuous delivery cloud platform optimized to run Drupal websites. Architected for resiliency and designed to accelerate deployment, Acquia Cloud is an end-to-end platform-as-a-service offering that provides everything you need to create, maintain, and optimize high-quality Drupal websites. It combines: A fully managed, high-performance Drupal-tuned platform stack An automated development workflow with site health and monitoring tools A highly available, scalable, and secure infrastructure 247 monitoring backed by the most eperienced and knowledgeable Drupal Support team in the world All of this allows you to reduce costs, simplify site management efforts, and eliminate operation headaches so that your team can focus on what really matters innovation. With confidence that your site is backed by a holistic approach to application quality, your team can build amazing websites while we do the rest. Acquia Cloud Technology Featuring a Drupal-tuned platform based on a resilient infrastructure and a set of tools for each stage of your application lifecycles, Acquia Cloud takes the guesswork out of Drupal site management. Drupal-Tuned Platform The Acquia Cloud platform is tuned specifically for Drupal performance, resulting in faster rendering of dynamic content and improved site reliability. In creating the platform, Acquia s performance eperts analyzed performance characteristics and identified the configurations at each layer of the stack that make Drupal websites blazing fast. The core of the Acquia Cloud platform is an open source LAMP server stack, combining the Linu (Ubuntu) operating system and PHP programming language with Drupal. The platform is preconfigured with the following: Web server: Apache optimally serving media and Drupal pageviews File system: A highly performant POSIX file system for file uploads Database: Percona s optimized MySQL server with Drupal-optimized MySQL configurations Caching: Varnish and Memcache in front of all traffic to speed up sites Balancer: Ngin to optimize resource utilization

2 Tools Acquia Cloud features a robust set of quality assurance and performance tools that make building, deploying, and maintaining your Drupal sites easier than ever. Automated Development Workflow Acquia Cloud was built by Drupal developers for Drupal developers. We designed the workflow to make our customers more efficient. That s why Acquia Cloud offers easy and instant (drag-and-drop) deployment of code, files, and databases between environments automatically from a Git or Subversion source code repository. By default, Acquia Cloud provides development, staging, and production environments, and additional environments can be added to suit customers needs. These separate environments encourage continuous delivery best practices by seamlessly embedding clear stages for testing into the workflow. Automated tests flag issues as content is migrated between environments, and the activity log ensures that issues can be quickly isolated by identifying recent changes. The workflow also offers live development, which means that developers can make changes to code on development and staging environments directly, without needing to first make the changes locally. Additionally, customers can easily manage their local development environments and keep them in sync using Acquia DevDesktop or from the command-line. Cloud API & Hooks For those developers who want full control over their development environment, we offer a Cloud API so they can etend, enhance, and customize Acquia Cloud s capabilities, including the developer workflow, site management, and provisioning. Cloud Hooks allow developers to implement custom scripts to augment Acquia s tests with their own. Acquia Insight Acquia Insight is a suite of tools that helps you understand and improve the performance and security of your site. Every 30 minutes, Acquia Insight uses over 200 rules to analyze your site s configuration, performance, and security for risks and best practices. It produces a report, quality scores, and proactive alerts for issues it discovers with your Drupal code and configuration. For each issue discovered, Acquia Insight provides clear and actionable recommendations for fiing it and eplanations to epand your Drupal knowledge. Armed with Acquia Insight, developers, administrators, and site owners can quickly identify problems, eliminate costly mistakes, simplify processes, and improve overall site performance. Acquia provides several additional tools that complement Acquia Insight to help you quickly troubleshoot problems with your application. These include an uptime monitoring service that can poll your site to see if it is online and actively serving pages, a log streaming service that shows you granularly filterable logs from all your servers in real time, and other views into your sites health.

3 Resilient Infrastructure Acquia Cloud is built on a highly available, scalable, and secure infrastructure that is monitored 247. High Availability Acquia Cloud is built on Amazon Web Services (AWS) infrastructure, with support for major regions and availability zones. You choose the geographic region for your site s location: North America: U.S. East (Virginia), U.S. West (Oregon), GovCloud US Europe: Ireland Asia-Pacific: Japan (Tokyo), Singapore, Australia (Sydney) Enterprise customers achieve high availability by using multiple availability zones in one region with redundant servers serving each layer of the technology stack: etra web servers operating round-robin, including reserve capacity in the second availability zone; a fully redundant file system in the second availability zone that is constantly syncing; master-master replication for database pairs; multiple dedicated Memcache servers; and a secondary load balancer in a redundant environment. Optionally, for Enterprise customers with the highest availability requirements, hot standby sites in an alternate region are available to provide live failover capabilities for disaster recovery. Acquia Cloud also offers automatic nightly and ondemand backups and restores. Scalability With Acquia Cloud, you can scale resources up and down at any time. For Enterprise customers, our Operations team can scale resources up to meet predictable and unpredictable traffic spikes for any period of time, and then return resources back to normal levels when traffic subsides. Furthermore, when resource usage rises, our eperts investigate why instead of immediately throwing more hardware at the problem. As a result, we often prevent customers from having to upsize. This allows you to pay only for the resources you need. Security Security is at the forefront of Acquia Cloud, embedded into every layer of the architecture. On Acquia Cloud, each customer site is an independent, logically separate environment with dedicated resources. All services are accessible only from the specific servers that should have access to them, enforced by IP address. To provide network isolation between logically distinct customer environments within Acquia Cloud, we manage a host-based firewall policy. Acquia s monitoring can detect and Acquia s Operations team can mitigate DOS attacks against customer websites by blocking offending IP addresses at the host-layer firewall. We offer LAN-to-LAN VPN service allowing Acquia Cloud servers to access customers private networks, as well as encryption-at-rest. We use the intrusion detection system OSSEC to detect brute force login attempts. At the operating system and LAMP stack layers, we use Rapid7 software to perform authenticated, host-based vulnerability scans. At the Drupal application layer, we use the Qualys Web Application Scanning platform to conduct vulnerability scans. Acquia Cloud also offers two-factor authentication, realistic password measurement and compleity enforcement, and granular permission settings to prevent unauthorized users from accessing your environment. Acquia is compliant with a number of standards and regulations, including but not limited to FISMA, PCI DSS, CSA STAR, and SSAE16. Monitoring Acquia commits to percent infrastructure and platform uptime. For Enterprise customers, we commit to percent site uptime. To ensure this, we operate monitoring services 24 hours a day, 7 days a week. Acquia uses the Nagios monitoring platform to provide instant access to over 80 vital real-time and historical metrics. We also maintain robust home-grown monitoring tools to ensure performance. Our team of Cloud Operations professionals is always standing by proactively monitoring your environment and responding to critical issue alerts. With coverage in all time zones and fluency in more than seven languages, the team is available 247 for critical, site-impacting issue response.

4 Acquia Cloud Subscription Components Every Acquia Cloud Subscription includes our continuous delivery cloud platform, tools, and infrastructure, along with Acquia Ready, Acquia Global Support, and Acquia Content Services. Acquia Ready Acquia cares about your success on Acquia Cloud so much so that we have created a team of individuals chartered specifically with making you successful on our platform. The Acquia Ready team is a welcome committee including a Success Manager and Onboarding Engineer aligned to you to ensure a smooth site launch. Acquia Ready begins with introducing you to our systems and tools and educating you on how to engage with us for support. We seek to understand your development lifecycle stage, timeline requirements, and testing and validation plans. We perform an end-to-end risk assessment of your environment, ensuring that your hardware is sized correctly and that your environment is load tested. We review the pre-launch checklist with you, proactively identifying areas you need to focus on and sharing best practices. We don t just tell you what s wrong; we tell you how to fi it. During the Acquia Ready pre-launch period, you also get priority ticketing, which means your platform and infrastructure support requests go to the top of the queue. There is no limit to the time we spend with you or the number of individuals we work with in your organization. We do what is necessary to ensure that you are ready and confident to launch. All of this mitigates your risk and guarantees your success on Acquia Cloud. Acquia Global Support Acquia Global Support features access to a large, professional, global network of Drupal eperts the industry s highest level of Drupal epertise. Acquia s world-class support organization includes over 50 professionals with over 250 years of combined eperience. And our overall level of in-house Drupal epertise is unparalleled with over 150 Drupalists, including core owners, security team members, and module contributors. With Acquia, you get holistic end-to-end support for your entire environment, including the infrastructure, platform stack, and application. We assess, diagnose, and resolve issues regardless of origin. When an infrastructure or platform issue has been detected, we fi it. We have the ability to tune nearly 40 infrastructure parameters, such as cache size, upload size, and memory limit. We can identify specific performance characteristics and proactively tune them for optimal speed and stability. And when a site issue has been detected, we fi it when possible or give you guidance on how to do so. You no longer have to take primary responsibility for your system and site health. Our global team works 247 so you don t have to. With our enterprise, always-on, follow-the-sun approach, we simply won t let you fail. Every Acquia Cloud Subscription comes with unlimited Acquia product support and an allotted number of support tickets covering Drupal core, contributed and custom modules and themes, and third-party integration modules. Every Acquia Cloud Subscription offers full online access to the Acquia Help Center, which features thousands of Drupal knowledge resources, including tips and tricks, how-tos, and best practices in the form of articles, videos, podcasts, webinars, and forums, and free access to Drupalize.me and Build-a-Module Drupal trainings. Every Subscription comes with some number of Advisory Hours one-on-one best practice consultations with our Support personnel on any topic of your choice. Subscriptions come with Remote Site Administration, a service in which we proactively carry out routine administration tasks like security updates and module configuration on your behalf to keep your site updated. Acquia Content Services Acquia Content Services, consisting of Acquia Search and Acquia Mollom, are fully managed software-as-a-service offerings included with every Acquia Cloud Subscription. Acquia Search, built on the enterprise-grade Apache Solr search engine, is a service that ensures search is a high-performance feature of your Drupal site. Integrating seamlessly with Drupal applications, Acquia Search gives you a rich search engine that produces faceted results and content recommendations. With its plug-and-play setup, you can have Acquia Search up and running on your site in minutes, creating relevant online eperiences for your visitors. The number of search documents indeed and search queries allotted per year vary with each Acquia Cloud Subscription tier. Acquia Mollom is a content quality assurance solution that defends your online reputation by protecting against unwanted spam. With percent accuracy, Mollom helps site owners embrace social content while providing confidence that content is appropriate. Its cutting-edge spam-blocking functionality streamlines moderation team workflow, offering organizations the content quality assurance they need. Every Acquia Cloud Subscription comes with Developer access to Mollom.

5 Acquia Cloud Subscription Options The Acquia Cloud Subscription helps everyone from professional developers to large enterprises achieve success in Drupal application lifecycle management. Professional and Enterprise The Acquia Cloud Subscription is available in two tiers: Professional and Enterprise. Acquia Cloud Professional (ACP) provides access to a single-server, self-service continuous delivery cloud platform. Acquia Cloud Enterprise (ACE) is a fully managed, white glove multi-server offering ideal for mission-critical websites that require the highest levels of resiliency. The following table compares ACP and ACE: Acquia Cloud Professional Self Service Acquia Cloud Enterprise Fully Managed Pre-established development, staging, and production environments Server configuration Multi-datacenter failover for high availability (fully redundant environments in two data centers) Single instance dedicated to single customer Multiple instances dedicated to single customer 247 infrastructure and platform monitoring 247 site monitoring with guaranteed percent uptime SLA Proactive investigation and resolution of critical issues Proactive investigation and resolution of noncritical issues (CPU, disk, memory, and more) Server upsizing for planned and unplanned increases in site traffic Self-service No downtime for security updates and resizing Multi-region failover (fully redundant environments in two geographic regions of the world) Dedicated instances for web, database, and file system layers Optional Optional Dedicated development/testing instance Optional Shared load balancer Dedicated load balancer Optional Additional bandwidth Optional Multi-tier caching support Drupal multi-site support Automatic nightly and single-click on-demand backups and restores Acquia Ready Basic Concierge

6 Subscription Tiers Both ACP and ACE are available in Starter, Basic, Business, Premium, and Elite tiers. The following table shows the entitlements offered with each tier: Drupal support tickets Starter Basic Business Premium Elite Unlimited Advisory Hours N/A Critical issue response SLA Remote Site Administration 1 hr, hr, hr, hr, min, 247 Optional add-on Standard Standard Premium Premium Drupalize.me seats Build-a-Module seats Search queries/year 150 K 500 K 1 M 10 M 50 M Search docs indeed/year 25 K 75 K 150 K 250 K 500 K Mollom Developer Developer Developer Developer Developer Bandwidth/year 125 GB 500 GB 1 TB 2 TB 5 TB Learn more acquia.com LETS TALK SKU A4