SAP for Utilities: Innovazione Tecnologica ed Energy Revolution il nuovo volto delle Utility Sandro Marcotto Industry Business Development Utility

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1 SAP Forum Milano 26 settembre 2013 Utility Industries SAP for Utilities: Innovazione Tecnologica ed Energy Revolution il nuovo volto delle Utility Sandro Marcotto Industry Business Development Utility

2 HELP THE WORLD RUN BETTER 2013 SAP AG or an SAP affiliate company. All rights reserved. 2

3 CITTA DI UN MILIONE DI ABITANTI 1 secolo AC ROMA CINA 2012 SAP AG. All rights reserved. Internal 3

4 CAMBIAMENTI CLIMATICI AUMENTO DEGLI EVENTI ATMOSFERICI ESTREMI 390 catastrofi naturali nel nel % tempeste +340% inondazioni +360% siccità e eventi con temperature estreme 2012 SAP AG. All rights reserved. Internal 4

5 Città Reti Smarter Consumatori Acqua Operations Contatori 2012 SAP AG. All rights reserved. Internal 5

6 LE UTILITY OGGI Infrastrutture dai Requisiti Complessi Nuove Regole di Ingaggio con i Consumatori Trasformazione dei Modelli di Business 2012 SAP AG. All rights reserved. Internal 6

7 INFRASTRUTTURE DAI REQUISITI COMPLESSI BUILD OPERATE MAINTAIN 2012 SAP AG. All rights reserved. Internal 7

8 EFFICIENZA OPERAZIONALE PER LE UTILITIES OBIETTIVI SOLUZIONI DI OTTIMIZZAZIONE Massimizzare l utilizzazione degli Asset Asset Analytics Spare Part Procurement Asset Minimizzare Rischi legati alla Sicurezza Ridurre i Costi di gestione Core Plant Processes Predictive Maintenance Powered by HANA 2012 SAP AG. All rights reserved. Internal 8

9 IL NUOVO RUOLO DEL CONSUMATORE Energy Partner Social Interaction Business Prosumer 2012 SAP AG. All rights reserved. Internal 9

10 IL NUOVO RUOLO DEL CONSUMATORE INTERAZIONI EFFICACI E MENO COSTOSE SOCIAL MOBILE WEB CONTACT CENTER DIRETTO 2012 SAP AG. All rights reserved. Internal 10

11 UNA PIATTAFORMA REAL-TIME FOR A BETTER RUN WORLD SAP for Utilities Solutions Applicazioni Mobile Cloud Database e Tecnologia Analytic Powered by SAP HANA Innovation Without Disruption 2013 SAP AG or an SAP affiliate company. All rights reserved. 11

12 I NUOVI MODELLI DI BUSINESS RICHIEDONO DUE PIATTAFORME INTEGRATE BUSINESS PROCESS PLATFORM INFORMATION PLATFORM Powered by SAP HANA software 2013 SAP AG or an SAP affiliate company. All rights reserved. 12

13 Data Sources Data & Computing Layer Visualization & Application Layer UNA PIATTAFORMA DI NUOVA GENERAZIONE PER LE UTILITY DEL FUTURO Evolutionary innovation without disruption SAP Business Suite (incl. IS-U) SAP Business Intelligence SAP Smart Meter Analytics SAP Customer Energy Managem ent SAP Predictiv e Analytics Further SAP Solutions (e.g. Predictive Maintenance) Partner Solutions e.g. Choice, STI, basistechnologies, ESRI Customer Solutions SMART ENERGY DATA FOUNDATION SAP Real Time Data Platform for Utilities Data Historian MDUS External Provider GIS ERP SCADA, NIS etc. AMI Headend This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either SAP AG. All rights reserved. express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement Internal 13

14 BUSINESS SUITE FOR UTILITIES ON HANA For a Better Run World Launch ERP on HANA 1.0 (based on EhP 6, excluding Utilities processes) Launch IS-U on HANA* (based on EhP 7, including Utilities processes) Launch CRM on HANA 1.0 (based on EhP2 including Utilities processes) Q4/2012 Q1/2013 Q2/2013 Q4/2013 This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice SAP AG. All rights reserved. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness Internal for a 14 particular purpose, or non-infringement

15 VALUE MAP FOR UTILITIES Suite on HANA Scenarios 2013 Energy Supply Chain Optimization Operational Efficiency for Plants and Grids Energy Revolution Customer Experience Fuel Supply Chain Asset Portfolio and Commissioning Smart Meter Data and Operations Multichannel Marketing Metering Service Parts Planning and Logistics Energy Portfolio Asset Visibility and Performance Asset Operations and Maintenance Operational Risk Demand Side Energy and Environmental Resource Sales and Customer Service for Residential Customers Sales and Customer Service for Commercial and Industrial Customers Bill-to-Cash People and Talent Core Human Resources and Payroll Talent Time and Attendance Workforce Planning and Analytics Finance Financial Performance Accounting and Financial Close Treasury and Financial Risk Collaborative Finance Operations Enterprise Risk and Compliance Procurement Supplier Discovery and Lifecycle Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay IT Application Lifecycle IT Infrastructure IT Portfolio and Project IT Service IT Strategy and Governance Technology Solutions Analytics Data Application Development and Integration SAP HANA Platform Enterprise Mobility Consumer Experience SAP AG. All rights reserved. Internal 15

16 VALUE MAP FOR UTILITIES Suite on HANA Scenarios Suite on HANA Utilities Value Scenario Energy Supply Chain Optimization Operational Efficiency for Plants and Grids Energy Revolution Customer Experience Fuel Supply Chain Asset Portfolio and Commissioning Smart Meter Data and Operations Multichannel Marketing Metering Service Parts Planning and Logistics Asset Visibility and Performance Demand Side Sales and Customer Service for Residential Customers Energy Portfolio Asset Operations and Maintenance Energy and Environmental Resource Sales and Customer Service for Commercial and Industrial Customers Operational Risk Bill-to-Cash People and Talent Core Human Resources and Payroll Talent Time and Attendance Workforce Planning and Analytics Finance Financial Performance Accounting and Financial Close Treasury and Financial Risk Collaborative Finance Operations Enterprise Risk and Compliance Procurement Supplier Discovery and Lifecycle Strategic Sourcing and Contracting Procurement and Order Collaboration Collaborative Invoice to Pay IT Application Lifecycle IT Infrastructure IT Portfolio and Project IT Service IT Strategy and Governance Technology Solutions Analytics Data Application Development and Integration SAP HANA Platform Enterprise Mobility Consumer Experience SAP AG. All rights reserved. Internal 16

17 APPLICAZIONI ANALITICHE REALTIME SAP Smart Meter Analytics & SAP Customer Energy powered by HANA SAP Smart Meter Analytics SAP Customer Energy SAP AG. All rights reserved. Internal 17

18 SAP MOBILE APPS FOR UTILITIES Un Portafoglio in continua crescita SAP Business Objects Mobile BI SAP BusinessObjects Explorer Mobile SAP Strategy SAP Utilities Customer Engagement SAP Sybase Mobiliser Platform Mgmt. Executives Service & Support SAP Work Manager by Syclo SAP Service Manager by Syclo SAP Inventory Manager by Syclo SAP Rounds Manager by Syclo SAP Visual Enterprise Viewer SAP Multi Resource Scheduling SAP EHS Safety Issue Maintenance & Operations SAP HANA SAP Mobile Platform Sybase 365 Messaging SAP Workflow Sales & Marketing SAP Utilities Customer Engagement SAP Precision Retailing SAP CRM Sales SAP Sales Order Notificaiton SAP Customer and Contacts SAP Customer Financial Fact Sheet SAP ERP Order Status SAP Customer Briefing SAP Work Manager by Syclo SAP Rounds Manager by Syclo SAP Multi Resource Scheduling SAP EHS Safety Issue Engineering & Construction Logistics SAP Inventory Manager by Syclo SAP EHS Safety Issue SAP Transport Notification SAP Transport Tendering SAP Finance mobile apps SAP Human Resources mobile apps SAP Procurement mobile apps SAP StreamWork for Mobile SAP AG. All rights reserved. Internal 18

19 LA MOBILIZZAZIONE DEI PROCESSI UTILITY SAP Mobile Platform and Apps SAP Utilities Customer Engagement Servizi Gestione Account Pagamento Bolletta Gestione delle interruzioni Gestione delle Richieste di Servizio Comunicazioni Personalizzate in continua evoluzione Valore Ingaggio evoluto del cliente Servizi migliori di cust. care/service Ciclo Fatturazione-Incasso abbreviato Cliente informato e consapevole Riduzione del costo di servizio SAP AG. All rights reserved. Internal 19

20 L OPPORTUNITÀ CLOUD Le aree di focalizzazione della strategia SAP Cloud Solutions Cloud Platform Business Networks Infrastructure & Lifecycle Line of Business Solutions People Customers Money Suppliers Suite Business SAP Delivered Solutions SAP HANA Cloud Platform Ariba Network Virtualization & Cloud Soluzioni Piattaforma Collaborazione * Note: Additional solutions available from SAP s extensive cloud applications SAP AG. All rights reserved. portfolio Internal 20

21 Call to Action Per saperne di più, contatta SAP e i Partner SAP. Thank you!

22 2012 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, PowerPoint, Silverlight, and Visual Studio are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, z10, z/vm, z/os, OS/390, zenterprise, PowerVM, Power Architecture, Power Systems, POWER7, POWER6+, POWER6, POWER, PowerHA, purescale, PowerPC, BladeCenter, System Storage, Storwize, XIV, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, AIX, Intelligent Miner, WebSphere, Tivoli, Informix, and Smarter Planet are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the United States and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are trademarks or registered trademarks of Adobe Systems Incorporated in the United States and other countries. Oracle and Java are registered trademarks of Oracle and its affiliates. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems Inc. HTML, XML, XHTML, and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Apple, App Store, ibooks, ipad, iphone, iphoto, ipod, itunes, Multi-Touch, Objective-C, Retina, Safari, Siri, and Xcode are trademarks or registered trademarks of Apple Inc. IOS is a registered trademark of Cisco Systems Inc. RIM, BlackBerry, BBM, BlackBerry Curve, BlackBerry Bold, BlackBerry Pearl, BlackBerry Torch, BlackBerry Storm, BlackBerry Storm2, BlackBerry PlayBook, and BlackBerry App World are trademarks or registered trademarks of Research in Motion Limited. Google App Engine, Google Apps, Google Checkout, Google Data API, Google Maps, Google Mobile Ads, Google Mobile Updater, Google Mobile, Google Store, Google Sync, Google Updater, Google Voice, Google Mail, Gmail, YouTube, Dalvik and Android are trademarks or registered trademarks of Google Inc. INTERMEC is a registered trademark of Intermec Technologies Corporation. Wi-Fi is a registered trademark of Wi-Fi Alliance. Bluetooth is a registered trademark of Bluetooth SIG Inc. Motorola is a registered trademark of Motorola Trademark Holdings LLC. Computop is a registered trademark of Computop Wirtschaftsinformatik GmbH. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate, EDDY, B2B 360, and B2B 360 Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG SAP AG. All rights reserved. Internal 22

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