SEASIDE PHONE INFORMATION MANUAL FAQ S

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James Hood
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1 INFORMATION MANUAL FAQ S

2 Contents Learn more about Seaside Phone What are the Advantages? Protection...3 More for Your Money...3 Keep Your Current Phones and Phone Number...3 Long Distance Options...3 International Phone Calls...4 Phone service billing...4 Adding Seaside Phone services...4 Blocking Telemarketers...4 Local calling areas for the 849 & Your Seaside Phone number in the local phone book...5 Seaside Phone requirements...5 Intercoms and alarm system support...5 Service Interruptions Emergency Service 911 Access...6 Activating services...6 Proper information with my Seaside Phone...6 Seaside phone installation Installation and transfer from your current provider...7 Multiple phone handsets with Seaside Phone...7 Existing phone jacks...7 Unlisted phone number...7

..4 Your Seaside Phone number in the local phone book...5 Seaside Phone requirements...5 Intercoms and alarm system support...5 Service Interruptions...5 9-1-1 Emergency Service 911 Access.

3 What are the Advantages? Seaside Communications phone service operates on an advanced telephone network that provides reliable, quality service, backed by its 24/7/365 customer care. Protection With a battery backup, Seaside Communications phone service continues to work even during local power outages. You also get enhanced 9-1-1, which displays your name and address directly to emergency operators in your local municipal emergency response dispatch centre. More for Your Money The best part, every Seaside Communications phone plan comes with calling features in addition to the great service you'll save up to $300 per year on your total phone bill! Keep Your Current Phones and Phone Number When you switch to Seaside Communications phone service, you can keep your current phones along with your number. A new phone number is also available at no extra cost. Long Distance Options Seaside Communications offers competitive long distance rates with its telephone service. Third party Long Distance Carriers will not work with Seaside Phone service. Seaside Communications Long Distance Packages (Anywhere in North America Calling): $ 4/mo c per minute over 100 minutes. LONG DISTANCE MINUTES $ 14/mo c per minute over 500 minutes. LONG DISTANCE MINUTES $ 19/mo c per minute over 1000 minutes. LONG DISTANCE MINUTES 9 C /per minute NO LONG DISTANCE PLAN For more information: Dial 611 from a Seaside telephone or by dialing: All prices shown are part of either a Seaside Internet or Seaside Television bundle package, Customers who are not current Seaside Internet or Seaside Cable Television (Non bundle) price is $10.00 extra per month. 2nd Additional phone number is $15.95 per month. Non published phone number is $3.95 extra per month, all prices subject to applicable taxes and 911 fee. Seaside Phone is available in areas of 842, 849, 862, 535 and 733

You also get enhanced 9-1-1, which displays your name and address directly to emergency operators in your local municipal emergency response dispatch centre.

4 International Phone Calls Seaside Communications offers competitive long distance rates for International Calls. Please contact a CSR at 611 (from a Seaside Communications telephone) or call Phone service billing Your Seaside Phone bill will clearly outline charges made during the billing period including local service, long distance charges, operator-assisted charges and taxes. Your local service is billed one month in advance. Long distance, directory assistance and operator-assisted calls are billed as incurred. If you have any questions regarding your bill, please call a Seaside Communications CSR by dialing 611 on your Seaside Telephone or Adding Seaside Phone services If you would like to add additional services to your Seaside Communications phone service, all you would need to do is phone 611 (from a Seaside Telephone) or and speak to a CSR. Blocking Telemarketers The CRTC has created a do not call list which telemarketing companies must observe in most situations. There are exceptions of course, however, to have your number added to this list, simply fill out their online form by clicking on the following link Local calling areas for the 849 & 842 If you are in the 849 & 842 area you can call the following home telephone exchanges without incurring long distance charges: 862 New Waterford 737 Port Morien 595 Sydney 567 Sydney 565 Sydney 564 Sydney 563 Sydney 562 Sydney 539 Sydney

including local service, long distance charges, operator-assisted charges and taxes. Your local service is billed one month in advance.

5 Your Seaside Phone number in the local phone book If you choose to have your phone number published then it will be listed in the residential section of the white pages in the same phone book you are use to seeing. Seaside Phone requirements If you are transferring your current phone number to Seaside Communications Telephone we ask you to bring in a bill from your current provider that clearly displays your billing address. If you want a new Seaside Communications telephone nothing is needed. Intercoms and alarm system support Seaside technicians are professionally trained to set up your Seaside phone service to work with your current alarm system and intercom system. Service Interruptions Seaside Phone is completely separate from Seaside Internet and is given the highest level of priority, therefore, in most instances if there is a disrruption in Seaside Internet, Seaside Phone should remain unaffected. If your residence has a power outage, Seaside Internet will be interrupted, however, your Seaside phone service has a battery back up and the service should remain active. This means as long as you have a telephone that is not cordless you will be able to make and receive calls without issue. If, however, your cable line is no longer physically connected, for whatever reason, it would impact Seaside TV, Internet, and phones from working properly.

Seaside Phone requirements If you are transferring your current phone number to Seaside Communications Telephone we ask you to bring in a bill from your current provider that clearly displays your

6 9-1-1 Emergency Service 911 Access When you dial your call is automatically routed directly to the Public Service Answering Point. A standard government service fee for this service appears on your monthly bill. Activating services Once the installation of Seaside Phone is completed in your home or residence your service will be active for you. Proper information with my Seaside Phone Seaside Communications does periodic tests to verify all the information regarding their customers is accuract and up to date. This information is then sent to the Public Safety Answering Point.

Activating 9-1-1 services Once the installation of Seaside Phone is completed in your home or residence your 9-1-1 service will be active for you.

7 Seaside phone installation Installation and transfer from your current provider Transferring from your current provider to Seaside Phone service will take at least 10 business days for the installation to occur. Multiple phone handsets with Seaside Phone Seaside phone service supports multiple phones, both wired and wireless. When switching to Seaside Phone service there is virtually no change required in the wiring of your home or residence. Existing phone jacks Seaside Phone service will support all current working jacks in your home or residence. There is no charge for installation or upgrading of current phone jacks. Unlisted phone number With Seside Phone service having your phone number unlisted is only $3.95 per month. This means your number will not be published in the local phone directory and will not be available at directory assistance, however, the phone number will still be submitted for service.

When switching to Seaside Phone service there is virtually no change required in the wiring of your home or residence.

8 Office and Studio: 1318 Grand Lake Road P.O. Box 4558, Reserve Mines, N.S. B1E 1L2

Table Of COnTenT. 1 Advanced Cable Communications. Contact Us...2. Welcome...3. Calling Features...4-11. Frequently Asked Questions...

Table Of COnTenT. 1 Advanced Cable Communications. Contact Us...2. Welcome...3. Calling Features...4-11. Frequently Asked Questions... Table Of COnTenT Contact Us...2 Welcome...3 Calling Features...4-11 Frequently Asked Questions...12-17 Other Services...18 1 Advanced Cable Communications CONTACT US EMAIL US: info@advancedcable.net TelePHOne