MAXIMIZE AUDIENCE CASH FLOWS. Call Center CRM Solution THE TO ENHANCE YOUR

Size: px
Start display at page:

Download "MAXIMIZE AUDIENCE CASH FLOWS. Call Center CRM Solution www.varianceinfotech.com THE TO ENHANCE YOUR"

Transcription

1 MAXIMIZE THE AUDIENCE TO ENHANCE YOUR CASH FLOWS Call Center CRM Solution

2 Dialer Call centre Software, Predictive Dialers, Auto Dialer, VOIP, IVR We provide Call centre services including outbound telemarketing, inbound customer care to software and networking technical support. We also give based customer support and also online training solutions. We also d elivered customized solutions for our clients. Following are the different services and features which enhanced the growth of our service. Why Employ a Predictive Call Center Dialer? Call Efficiency The more prospects an agent speaks to, the more r esu lts he will see. Predictive dialing produces, on average three times the results of manual dialing. In addition enhances call quality (particularly important w hen considering customer service issues) Agent Retention Rate and Morale: Reducing the tediousness of telemarketing will greatly increase your agent retention rate as well as agent productivity. Also, by seeing his own results, an agent s morale will increase dramatically, which will only add to his efficiency. Profitability: Efficiency and agent morale and retention lead i n c r e a s e in productivity and in turn profit. The fact is simple, if you talk to more people, you will get more leads. Key Offering Of Call Center Dialer Variance - Network Deployment Support Multiple Dialing Mode: The flexible architecture allows the user to concurrently operate campaigns in Automated outbound mode like Auto / Predictive / Manual / Preview Dialing PRI/Analog Variance Server GSM Gateway VOIP Gateway Cable Type Key Ethernet Cable CALL CENTER PREMISES Live "Real-time" Monitoring of agent statistics and performance metrics for Quality Analysis. ATA: 8/16/24 s Scheduled Callbacks for Agent-Only and Anyone IVR (Interactive Voice Response) & Automatic Call Distribution - automate interaction with client and distribution of calls. VOIP IP Phone Time Zone Dialing as per each country criteria Agent PC with IP Phones Agent PCs installed with soft Phone with Headset Agent PCs with Multi-purpose Report for m e a s u r i n g Agent Performance & C a l l centre metrics at y o u r SENARIO-1 SENARIO-2 SENARIO-3 Fingertips and wallboards with real time metrics in a visual format Scalable to N no. of Agents seats CTI (Computer Telephony Integration) Ability to use Telco PSTN/PRI lines, GSM Gateway & VOIP trunks DNC Scribing Management Robust Digital Recording & Logging in the.wav,.gsm &.mp3 format along wi t h Multiple Search Options Agents having IP Phones logs in to the Variance Web Interface to view customer details & receives/call the leads. Each Agent PC uses Soft Phone and Variance Web Interface to view customer details and received/call the leads. Agent PC with Headset is connected to a Analog Phone via VOIP Gateways like ATA/Audio Code and uses Variance Web Interface to view customer details and received/call the leads. *Note: Scenario 1 - Agents with IP Phones login on Variance Server. Scenario 2 - Agents with Soft Phones login on Variance Server. Scenario 3 - Agents with connected to VOIP Gateway (ATA) login on Variance Server. SMS/ Management for sending SMS to customer once c all i s completed EM AIL Management is for sending s to customer with all required details of company. CRM Integration - Capable to integrate with 3rd Party CRM. Supports AMD & SIT Frequency Detection: Auto Detection of Fax Machine, Answering Machine, Busy Tone and Telco Tones.

3 Oubound Callcentre Suite Outbound Call centre Suite is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call centre Suite is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents. Features of Outbound Call centre Suite Outbound Call centre Suite Business Areas Automated outbound call hand line Mode with Auto / Predictive / Manual / Preview Dialing Modular Architecture for Agent Dialing & Admin Management Call Recording along with Advanced and analytical logging Agent / User Management Multiple Campaign Management Real-time and Historical Call Monitoring and Statistics Handling of more than one dialer servers individually or in a cluster Callback scheduling Call Transfer / Forward with 3-Way Call Conferencing DNS leads Management Uploading leads with.csv & with custom options with duplication verification Direct Marketing Software Customer Survey Software Telecommuting Software Telemarketing From Home Telephony Phone Software Contact centre Software Phone Customer Survey Customer Satisfaction Survey Inbound Callcentre Suite Inbound Callcentre Suite- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue. Features of inbound Call centre Suite: Inbound Call centre Suite Business Areas: IVR (Interactive Voice Response) Virtual Call centres Skill based Routing Help Desk for Companies Inbound Call Pop-UP Direct Response Marketing Agent ideal based call routing BPO Contact centres Call Recording along with Advanced and analytical logging Agent / User Management Multiple Campaign Management Call Conferencing ACD (Automatic Call Distribution) Real-time and Historical Call Monitoring and Statistics Callback scheduling Call Transfer / Forward with 3-Way Call Conferencing

4 CRM Solution Variance InfoTech provides CRM integrated with Dialer solution. So agent can send Instant quotation, , callback or other CRM related activity. CRM Feature: Business Areas: Click to Call Direct Marketing Software CRM Auto Login Customer Survey Software User Synchronization with Dialer Telecommuting Software Campaign, List & Leads Synchronization with CRM Telemarketing From Home E-marketing campaign, Calendar activities Telephony Phone Software Quotation, Invoice, PO management Contact centre Software PBX Manager management Phone Customer Survey Customer Satisfaction Survey Screenshots:

5 Our Valuable Customer Ds Department of Electronics and Information Technology, Govt. of India Department of Administrative Reforms and Public Grievances, Govt. of India Department of Science and Technology, Govt. of Gujarat India Office : USA Office : A-307, Shivalik Yash, 132 Feet Ring Road, Naranpura, Ahmedabad , Gujarat, India Tel.: Grindan Drive Yardley PA 19067, USA, Tel.:

Contact Centre Solution. By : AVIS e Solutions

Contact Centre Solution. By : AVIS e Solutions Contact Centre Solution By : AVIS e Solutions INTRODUCTION Today we are witnessing dramatic and sometimes revolutionary change in nearly every aspect of the traditional outbound call center, from its mission

More information

VDial Hosted Predictive Dialer and Call Center Suite

VDial Hosted Predictive Dialer and Call Center Suite VDial Hosted Predictive Dialer and Call Center Suite Local: 1-514-667-5962 Toll Free: 1-877-517-8227 http://www.vccs.ca sales@vccs.ca Increase agent call times and decrease wait times with a Hosted Call

More information

DialShree. (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns

DialShree. (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns DialShree (Carrier Grade Predictive Dialer) Team Up With DialShree And Evolve Your Inbound & Outbound Campaigns MANUAL DIALING VS PREDICTIVE DIALING Manual dialing phone numbers wastes over 75% of each

More information

The Complete Call Center Solution. supports inbound, outbound, blended, and predictive dialing campaigns. Presentation

The Complete Call Center Solution. supports inbound, outbound, blended, and predictive dialing campaigns. Presentation The Complete Call Center Solution supports inbound, outbound, blended, and predictive dialing campaigns. Presentation What is Arrow AutoDial? Arrow AutoDial is a complete software and VoIP solution for

More information

Solution Overview: Geomant Contact Expert for Microsoft Lync Server

Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Overview: Geomant Contact Expert for Microsoft Lync Server Solution Summary Contact Expert is a fully-featured multi-media contact centre software solution for the Microsoft Unified Communications

More information

ConVox. Call Center Solution Effective Complete and Comprehensive Solution for your Call Center

ConVox. Call Center Solution Effective Complete and Comprehensive Solution for your Call Center ConVox Call Center Solution Effective Complete and Comprehensive Solution for your Call Center Why Should you Consider a Dialer for your Contact Center? Many organizations make the decision to replace

More information

Connect2Leads Introduction

Connect2Leads Introduction Connect2Leads Introduction Company Information Connect2Leads is the premier provider of SaaS (cloud based) call center Solutions for outbound & inbound call centers. We provide a better suite of hosted

More information

Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication

Product Brochure. Enigma Contact Center. Impressive Customer Experience Thru Unifying Communication Enigma Contact Center Impressive Customer Experience Thru Unifying Communication IP Multi-Channel Contact Center In order to be successful in today s competitive customer care industry, you need to have

More information

Overall Solutions and Features

Overall Solutions and Features Overall Solutions and Features 9201 Corporate Blvd., Suite 470 Rockville, MD 20850 1-800-350-8656 www.3clogic.com Table of Contents 3CLogic Overview... 2 About 3CLogic... 2 3CLogic Cloud-Based Contact

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

Predictive Dialer. and most important of all to control costs( one way to do this is to employ fewer live agents to handle routine calls)

Predictive Dialer. and most important of all to control costs( one way to do this is to employ fewer live agents to handle routine calls) Predictive Dialer Introduction Ever thought how a call center functions? How it handles so many outbound calls and incoming calls? Call centers of business companies, like mail order catalogue firms, customer

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

Upstream Works Overview

Upstream Works Overview Upstream Works Software June 2009 Introduction Upstream Works solutions connect customer experience to every aspect of your contact center performance. We provide a complete suite of agent and management

More information

Cloud Simpliciti Cloud Simpliciti Cloud Simpliciti Cloud Simpliciti

Cloud Simpliciti Cloud Simpliciti Cloud Simpliciti Cloud Simpliciti 1 2 3 Cloud Simpliciti is a multi-tenant unified communication platform for outbound and inbound communication with prospective clients and businesses worldwide. It can be used as a communication tool

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

Enterprise Contact Center

Enterprise Contact Center Enterprise Contact Center multi-media platform and applications for contact center and enterprise 1 global switching platform The NobelBiz Enterprise solution is a global switching platform for any media

More information

Call Center. Enhance Customer Relation. Eliminate Call Center Complexity and Reduce Costs. Improve Call Center Performance

Call Center. Enhance Customer Relation. Eliminate Call Center Complexity and Reduce Costs. Improve Call Center Performance Call Center Enhance Customer Relation Eliminate Call Center Complexity and Reduce Costs Improve Call Center Performance Get Call Center, Soft Phone, IVR, Predictive Dialer, Call Recording, Quality Management

More information

PowerStation Hosted Predictive Dialing

PowerStation Hosted Predictive Dialing PowerStation Hosted Predictive Dialing Chat with a Live Agent PowerStation HOSTED Predictive Dialing Software: PowerStation IP is a Hosted Predictive Dialing call center management tool used over the Internet.

More information

Recording : Screen* SIP ISDN PRI Analog

Recording : Screen* SIP ISDN PRI Analog The NINOX recorder/logger is a state of art product and the right choice for your critical voice recording / logging requirements be it Call center/ BPO, Financial Services, Financial Trading, Telecom,

More information

CUSTOMER CONTACT TECHNOLOGIES. Noble CCS. Contact Center Suite Overview NOBLE SYSTEMS

CUSTOMER CONTACT TECHNOLOGIES. Noble CCS. Contact Center Suite Overview NOBLE SYSTEMS CUSTOMER CONTACT TECHNOLOGIES Noble CCS Contact Center Suite Overview NOBLE SYSTEMS Noble CCS : The Most Advanced Inbound/Outbound and Blended Contact Management Solution Contact centers support increasingly

More information

Telephony & Call Centre Unified Communications

Telephony & Call Centre Unified Communications Telephony & Call Centre Unified Communications www.cytrack.com CyDesk Telephony for the PC Link your most important tools The PC, Telephone and Internet and create advanced service management and business

More information

Enhance Your Customer Experience. NuVoxx Cloud Contact Centre PAGE

Enhance Your Customer Experience. NuVoxx Cloud Contact Centre PAGE Enhance Your Customer Experience NuVoxx Cloud Contact Centre 1 NC3 SERVICES OVERVIEW NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking

More information

Mitel MiContact Center Enterprise & Business

Mitel MiContact Center Enterprise & Business Mitel MiContact Center Enterprise & Business For The MiVoice Business Platform Strengthen customer relationships while protecting the bottom line Your contact center is the primary interface to your organization,

More information

Unified Contact Center

Unified Contact Center Unified Contact Center for Microsoft Lync Server 2010 & 2013 Qualified Contact Center Solution MaxACD Unified Contact Center for Microsoft Lync Server 2010 and 2013 With Microsoft Lync now being deployed

More information

Case Study. Contact Centre Solution. Multiple Remote Agents. with

Case Study. Contact Centre Solution. Multiple Remote Agents. with Case Study of Contact Centre Solution with Multiple Remote Agents Bay Talkitec Pvt. Ltd. # 1/40, Second Floor North Parade Road, St. Thomas Mount Chennai 600 016 Tel: 044-2233 0101/02/03/04 Email: info@baytalkitec.com

More information

Step into the next level of office communication

Step into the next level of office communication Step into the next level of office communication Agenda ConVox Hosted IP-PBX Hosted IP-PBX v/s PBX comparison Setup comparison Comprehensive Features Admin Features Screen shot Summary of benefit comparison

More information

OpenScape Contact Center Campaign Director V7

OpenScape Contact Center Campaign Director V7 OpenScape Contact Center Campaign Director V7 Proactive customer contact strategies for growth. Director is the premise-based Campaign Management platform within the OpenScape Contact Center Suite. World

More information

Contact Center Technology. Product Datasheet. inconcert Allegro Contact Center. Dialer System. inconcert Allegro Dailer

Contact Center Technology. Product Datasheet. inconcert Allegro Contact Center. Dialer System. inconcert Allegro Dailer Contact Center Technology inconcert Allegro Contact Center Dialer System inconcert Allegro Dailer Maximize agents productivity with more successful calls in the least time possible. inconcert Allegro Dialer

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

IP PBX SH-500N WWW.HIPERPBX.COM

IP PBX SH-500N WWW.HIPERPBX.COM IP PBX SH-500N COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX SH-500N The IP PBX SH-500N is designed for companies that want to expand and improve their telephone system, and/or

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

CONTACT CENTER SOLUTIONS

CONTACT CENTER SOLUTIONS BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your

More information

NEW. ProduCt information

NEW. ProduCt information NEW ProduCt information Your customers expect you to provide optimal service with maximum availability. We can help. ELSBETH Communication Manager (ECM) is the innovative solution for centralized management

More information

IIİ,c. TegsoftCC Contact Center Solution

IIİ,c. TegsoftCC Contact Center Solution IIİ,c TegsoftCC Contact Center Solution TEGSOFT JANUARY, 2014 TegsoftCC Contact Center Solution TegsoftCC, Contact Center Solution developed by Tegsoft engineers is a Web- based application which allows

More information

WHITE PAPER. Improving the Effi ciency of the Proactive Contact Center

WHITE PAPER. Improving the Effi ciency of the Proactive Contact Center WHITE PAPER Improving the Effi ciency of the Proactive Contact Center Contents Executive Summary 3 What is the Proactive Contact Center? 4 What is Call Progress Analysis? 5 Traditional Methods 7 A Different

More information

White Paper UC for Business - Outdial Queuing

White Paper UC for Business - Outdial Queuing UC for Business - Outdial Queuing NEC Australia nec.com.au Table of Contents Introduction...4 Overview...4 What is Outdial Queuing?...4 Physical Architecture...5 Call Delivery Process for Outdial Queuing...6

More information

Contact Center Solutions

Contact Center Solutions OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center is the primary interface to your organization, for your most valuable asset

More information

Digium Switchvox AA65 PBX Configuration

Digium Switchvox AA65 PBX Configuration Digium Switchvox SIP Trunking using Optimum Business SIP Trunk Adaptor and the Digium Switchvox AA65 IP-PBX v23695 Goal The purpose of this configuration guide is to describe the steps needed to configure

More information

IP CONTACT CENTERS: INTRO TO IPCC TECHNOLOGIES, CONCEPTS, AND TERMINOLOGY

IP CONTACT CENTERS: INTRO TO IPCC TECHNOLOGIES, CONCEPTS, AND TERMINOLOGY IP CONTACT CENTERS: INTRO TO IPCC TECHNOLOGIES, CONCEPTS, AND TERMINOLOGY SESSION 1 Agenda What Is a Contact Center? Contact Center Concepts and Terminology Call Handling Strategy The Future of Contact

More information

A Whitepaper on NetRelations Contact Center Platform

A Whitepaper on NetRelations Contact Center Platform A Whitepaper on NetRelations Contact Center Platform Page 1 of 10 Contact Center Framework The key contributing factors to an organization s success (or to say at least survival) in the existing times

More information

Asterisk. The Open Source Telephony Application Platform. Creative Innovation Customer Satisfaction Continual Quality

Asterisk. The Open Source Telephony Application Platform. Creative Innovation Customer Satisfaction Continual Quality Asterisk The Open Source Telephony Application Platform Creative Innovation Customer Satisfaction Continual Quality 1 Application Platform? Asterisk is an open source PBX, right? NO! Asterisk is actually

More information

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise

Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination

More information

Call Center Glossary. Call Center Resources

Call Center Glossary. Call Center Resources Call Center Resources Call Center Glossary after-call work (ACW) The work that an agent completes after a call ends. It can include entering activity codes, completing forms or sending an outbound communication.

More information

Blue Bolt ACD. Key Benefits

Blue Bolt ACD. Key Benefits Blue Bolt ACD Key Benefits Can be run locally, in cloud or in hybrid environments Wide option of additional customized applications Easy to integrate with 3rd party applications Advanced reporting and

More information

IVR Edge. IVREdge Features

IVR Edge. IVREdge Features IVR Edge The use of IVR and voice automation enables a company to improve its customer service and lower its costs. Self-service capabilities enabled by Interactive Voice Response (IVR) technology, allow

More information

Call Center Solution. From

Call Center Solution. From Call Center Solution From About Manila Voice Manila Voice is a provider of state-of-the art Hosted Business Communications Services, and comprehensive, integrated network solutions. We ensure quality,

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications

More information

The 21 st Century Business Telephone System. VOIP PBX Telephone System

The 21 st Century Business Telephone System. VOIP PBX Telephone System The 21 st Century Business Telephone System VOIP PBX Telephone System Develop with open standard PLATON is an all-in-one IP-PBX solution for your business operation. It s a PBX system which connect all

More information

Benefits of using. Why was our power dialer created?

Benefits of using. Why was our power dialer created? Benefits of using Why was our power dialer created? A power dialer software simply places automated calls when some conditions are met typically when an agent is available to handle them. The dialer considers

More information

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 The Virtual IP PBX VH-500 is an unified communication system hosted in the cloud, and it's an excellent

More information

How to Connect MyPBX to NeoGate TG via SIP Trunking

How to Connect MyPBX to NeoGate TG via SIP Trunking How to Connect MyPBX to NeoGate TG via SIP Trunking Version: 1.0 Yeastar Technology Co., Ltd. Date: 2013.11.16 http://www.yeastar.com 1/11 Contents: 1. Introduction... 3 2. Connect MyPBX to NeoGate TG...

More information

The Future of Phone Systems

The Future of Phone Systems 1900 Wright Place, Suite 250 Carlsbad, CA 92008 (888) 441-4466 The Future of Phone Systems What features to look for in 2015 2014 Business.com Media, Inc. All Rights Reserved. The Future of Phone Systems:

More information

CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY

CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY CONTACT CENTER TEAM PRODUCTIVITY SUITES ENHANCE EFFICIENCY A WHITE PAPER ON THE BENEFITS OF DEPLOYING AN ADVANCED, CONFIGURABLE CONTACT CENTER TEAM APPLICATION SUITE; ENHANCES PRODUCTIVITY, DELIVERS SUBSTANTIAL

More information

MY Outsourcing Limited. We are here for you

MY Outsourcing Limited. We are here for you MY Outsourcing Limited We are here for you Efficiency is doing things right; effectiveness is doing the right things. - Peter Drucker Who we are MY Group of Companies, a renowned conglomerate dealing mainly

More information

Cisco WebView Reporting

Cisco WebView Reporting Data Sheet Cisco WebView Reporting Improving customer service in a resource-efficient manner is critical to the success of any contact center. To produce such operational excellence in their facilities,

More information

FrontRange Voice. Password Reset via Self-Service. Presented by: Mark Hodgen Email: mark.hodgen@frontrange.com

FrontRange Voice. Password Reset via Self-Service. Presented by: Mark Hodgen Email: mark.hodgen@frontrange.com FrontRange Voice Password Reset via Self-Service Presented by: Mark Hodgen Email: mark.hodgen@frontrange.com 12/2/2009 Agenda Self-Service Why? Using the telephone for self-service Self-Service via the

More information

Mitel MiCloud Office Solution Overview

Mitel MiCloud Office Solution Overview Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice

More information

www.globaltelenetworks.com

www.globaltelenetworks.com Call Center Technology Using state-of-the-art technology and fully automated equipments, the call centers have a considerable competitive advantage to offer to the organizations. The latest technological

More information

Document Zendesk & Ameyo Integration

Document Zendesk & Ameyo Integration DRISHTI - SOFT SOLUTIONS PVT. LTD. Tel : 91-124-4771000 Email : info@drishti-soft.com WWW.AMEYO.COM Where Customer Interaction Management is as simple as a handshake. Document Zendesk & Ameyo Integration

More information

Management Summary for Unified Communications IP PBX

Management Summary for Unified Communications IP PBX Management Summary for Unified Communications IP PBX Prepared By for YOU of General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office

More information

more features single solution

more features single solution Innovative Communications Solutions Multimedia Support Reporting ACD System Broadcast Dialing Voice Logger IVR System CTI Supervision and QM Predictive Dialer CRM Packaging more features single solution

More information

An Introduction to astercc Call Center ver 1.0 2012/06/09 solo@astercc.org

An Introduction to astercc Call Center ver 1.0 2012/06/09 solo@astercc.org An Introduction to astercc Call Center ver 1.0 2012/06/09 solo@astercc.org Contents 1 At a Glance 2 Major Functions 3 Successful Cases 4 About astercc A quick glance at astercc astercc is a call center

More information

Deploying Cisco Unified Contact Center Express Volume 1

Deploying Cisco Unified Contact Center Express Volume 1 Deploying Cisco Unified Contact Center Express Volume 1 Course Introduction Learner Skills and Knowledge Course Goal and Course Flow Additional References Your Training Curriculum General Administration

More information

Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led

Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led Administering Cisco Unified Contact Center Enterprise, Part 2 AUCCE2 v10.0; 5 Days, Instructor-led Course Description Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led

More information

A vaya IP Office Contact Center Solutions

A vaya IP Office Contact Center Solutions A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers

More information

Time Zone Sensitive. Query Based Dialing. SPD PRO with MySQL allows you to dial by customized query such as area code, zip code, age, and much more!

Time Zone Sensitive. Query Based Dialing. SPD PRO with MySQL allows you to dial by customized query such as area code, zip code, age, and much more! What is a SpitFire Predictive Dialer? On a very basic level, OPC s SpitFire Predictive Dialer automates the total outbound dialing process. This technology converts the manual dialing process agents were

More information

Advanced Contact Center Solutions

Advanced Contact Center Solutions Who we are? Nowadays Nuxiba Technologies, Inc. is one of the most important worldwide carriers that offer technological and telecommunication services for contact centers. Nuxiba plays a very important

More information

The Madison Metropolitan Sewerage District requests quotations for. IP Telephony System

The Madison Metropolitan Sewerage District requests quotations for. IP Telephony System The Madison Metropolitan Sewerage District requests quotations for IP Telephony System Request Madison Metropolitan Sewerage District (MMSD) is soliciting bids for a new IP telephony system. These quotes

More information

Integrating VoIP Phones and IP PBX s with VidyoGateway

Integrating VoIP Phones and IP PBX s with VidyoGateway Integrating VoIP Phones and IP PBX s with VidyoGateway Updated February 2011 INDEX: I. ABSTRACT.1 II. III. IV. VIDYOGATEWAY OVERVIEW.. 1 NETWORK TOPOLOGIES AND DEFINITIONS...2 CONNECTING TO VIDYOCONFERENCES

More information

MITEL MiCONTACT CENTER

MITEL MiCONTACT CENTER BROCHURE MITEL MiCONTACT CENTER A HIGHLY FLEXIBLE, TWO-TIERED OFFERING Mitel Mi Business consists of Mi Business Edition and Mi Enterprise Edition. Enterprise Edition is available in several different

More information

Contact Center Solutions

Contact Center Solutions 1098_5394-Contact_Centre_Solutions_newlook:Layout 1 1/11/10 10:53 AM Page 1 OVERVIEW MITEL Contact Center Solutions Strengthen Customer Relationships While Protecting the Bottom Line Your contact center

More information

MaxCS. ALL SOFTWARE IP PBX and Call Center Solution

MaxCS. ALL SOFTWARE IP PBX and Call Center Solution MaxCS ALL SOFTWARE IP PBX and Call Center Solution All-in-One, All Software Business Communications Solution AltiGen has been delivering world class business communications solutions since 1996. With more

More information

Frustrated with your current NON-unified communications

Frustrated with your current NON-unified communications Frustrated with your current NON-unified communications solution want to know how to transform and innovate your existing investment? Troy Roberts General Manager AUS/NZ CallTime Solutions Opening Question

More information

The 21 st Century Business Telephone System. VOIP PBX Telephone System

The 21 st Century Business Telephone System. VOIP PBX Telephone System The 21 st Century Business Telephone System VOIP PBX Telephone System Develop with open standard PLATON is an all-in-one IP-PBX solution for your business operation. It s a PBX system which connect all

More information

Configuring Positron s V114 as a VoIP gateway for a 3cx system

Configuring Positron s V114 as a VoIP gateway for a 3cx system Assumptions: Configuring Positron s V114 as a VoIP gateway for a 3cx system The IP address of the V114 is 192.168.1.2 The IP address of the 3CX PBX System is 192.168.1.110 3CX already has some IP phones

More information

Attachment 1 Contact Center Infrastructure

Attachment 1 Contact Center Infrastructure Attachment 1 Contact Center Infrastructure Contents 1. Service Provider Resiliency... 2 2. SIP Trunk Resiliency... 2 3. Call-Processing Resiliency... 3 4. Applications and Architecture... 4 5. Reporting...

More information

What s New in Version 3.7

What s New in Version 3.7 Revision SP37-NEW37-41984 Bright Pattern, Inc. 1111 Bayhill Drive, Suite 275, San Bruno, CA 94066 Phone: +1 (650) 529.4099 Fax: +1 (415) 480.1782 www.brightpattern.com 2010-2014 Bright Pattern, Inc. All

More information

CUSTOM INTERACTIVE VOICE4NET TELEPHONY SOLUTIONS. Contact Center HD. www.voice4net.com

CUSTOM INTERACTIVE VOICE4NET TELEPHONY SOLUTIONS. Contact Center HD. www.voice4net.com Contact Center HD Contact Center HD (CCHD ) With competition on a global basis, increased demand from users and lingering economic uncertainty, contact centers are a critical component in any company s

More information

Main characteristics. System

Main characteristics. System VoipSwitch is a software platform allowing for rapid VoIP services roll-out. It contains all necessary elements required in successful implementation of various VoIP services. Our customers can make money

More information

The universal Contact Center

The universal Contact Center The universal Contact Center Seite 2 AgentOne: The multimodal Contact Center solution Organises the entire Call Flow Saves all data of active Contact Center Administration of all processes through a graphic

More information

Vorax Virtual Call Center. (Screenshots)

Vorax Virtual Call Center. (Screenshots) Vorax Virtual Call Center (Screenshots) 1. Identification Module 02 2. The Main Form.. 02 3. Vorax Administrator : (Administration Module). 03 4. Vorax Reports : (Reporting Module). 16 4.1 General Form..

More information

Call Center Metrics: Glossary of Terms

Call Center Metrics: Glossary of Terms Call Center Metrics: Glossary of Terms A. abandoned call. A call or other type of contact that has been offered into a communications network or telephone system but is terminated by the person originating

More information

A Highly Flexible, Two-Tiered Offering

A Highly Flexible, Two-Tiered Offering brochure MITEL MiCONTACT CENTER BUSINESS & ENTERPRISE EDITION A Highly Flexible, Two-Tiered Offering Mitel Mi Business and Enterprise Edition are designed for small-and-medium to enterprise-sized businesses

More information

Choose your Price per Seat (no contract): $79 per month Pay $237 for 3 months Save $30 quarterly

Choose your Price per Seat (no contract): $79 per month Pay $237 for 3 months Save $30 quarterly Make More Money in Less Time Move Instantly from Call to Call! Choose your Price per Seat (no contract): $89 per month Pay month to month Truly Unlimited Calls to USA & Canada from virtually anywhere in

More information

ConVox Inbound call Center. Inbound Call Center solution at your premisis

ConVox Inbound call Center. Inbound Call Center solution at your premisis ConVox Inbound call Center Inbound Call Center solution at your premisis Why you should go for Inbound Call Center Every successful business reaches a point where they can no longer handle all of their

More information

ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes

ZyXEL IP PBX Support Note. ZyXEL IP PBX (X2002) VoIP. Support Notes ZyXEL IP PBX (X2002) VoIP Support Notes Version 1.00 October 2008 1 Contents Overview ZyXEL IP PBX Support Note 1. How to manage and maintain your IPPBX?...3 1.1 Firmware Upgrade..3 1.2 Backing up your

More information

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online

IP PBX. SD Card Slot. FXO Ports. PBX WAN port. FXO Ports LED, RED means online 1 IP PBX SD Card Slot FXO Ports PBX LAN port PBX WAN port FXO Ports LED, RED means online 2 Connect the IP PBX to Your LAN Internet PSTN Router Ethernet Switch FXO Ports 3 Access the PBX s WEB GUI The

More information

Media Call Center. Quick Start Guide. www.dialogic.ro

Media Call Center. Quick Start Guide. www.dialogic.ro Media Call Center Quick Start Guide With more than twelve years of expertise in the Computer Telephony Integration field, Mediatel Data Company has demonstrated a commitment to developing powerful solutions

More information

OpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences

OpenScape Contact Center Campaign Director. Creating Profitable Customer Experiences OpenScape Contact Center Campaign Director Creating Profitable Customer Experiences From responsive to proactive customer care Customers are the core of your business. So why would you wait for them to

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

A vaya IP Office Contact Center Solutions

A vaya IP Office Contact Center Solutions A vaya IP Office Contact Center Solutions Enhancing Customer Service Growing Your Business Contact center solutions to improve service, increase productivity and lower costs IP Telephony Contact Centers

More information

CorvisaOne Contact Center Suite

CorvisaOne Contact Center Suite CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

The Multimedia Contact Center evolution. Jason Andersson Area Driver Multimedia Contact Center

The Multimedia Contact Center evolution. Jason Andersson Area Driver Multimedia Contact Center The Multimedia Contact Center evolution Jason Andersson Area Driver Multimedia Contact Center tm What is Solidus ecare? All encompassing solution: Multi Media Contact Center IP Contact Center Mobile Contact

More information

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management

The All-In-One Solution for Your Business Needs. Avaya IP Office Family Overview. Converged Voice and Data Networks. Customer Relationship Management Avaya IP Office Family Overview The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication All supported by Avaya Labs and

More information

Contact Center Applications Market in India CY 2014

Contact Center Applications Market in India CY 2014 Contact Center Applications Market in India CY 2014 Customer Experience and Omnichannel Interaction Leading to High Adoption 9AC4-70 June 2015 Contents Section Slide Number Executive Summary 3 Market Definitions

More information

High performance, managed, measured telephone calls, emails and SMS to keep in touch with prospects and customers

High performance, managed, measured telephone calls, emails and SMS to keep in touch with prospects and customers Rostrum Outbound Dialer High performance, managed, measured telephone calls, emails and SMS to keep in touch with prospects and customers rostrvm OutBound rostrvm OutBound Predictive, progressive & preview

More information

CorvisaOne Contact Center Suite. A fresh approach to contact center technology

CorvisaOne Contact Center Suite. A fresh approach to contact center technology CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

Asterisk Call Centre Systems

Asterisk Call Centre Systems Asterisk Call Centre Systems Foehn s Asterisk Based Call Centre Systems Every call centre is unique and operates in an increasingly global context with companies outsourcing business processes to international

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information