Information and Communication Technologies in Tourism 2003

Transcription

1 Information and Communication Technologies in Tourism 2003 Proceedings of the International Conference in Helsinki, Finland, 2003 von Andrew J Frew, Martin Hitz, Peter O'Connor 1. Auflage Springer Verlag Wien 2003 Verlag C.H. Beck im Internet: ISBN schnell und portofrei erhältlich bei beck-shop.de DIE FACHBUCHHANDLUNG

2 Contents Index of Authors... XII Research Program Committee... XIII 1 Best Paper Candidates F. Kazasis, G. Anestis, N. Moumoutzis and S. Christodoulakis Intelligent Information Interactions for Tourism Destinations... 1 J. E. Mills and A. M. Morrison Measuring Customer Satisfaction with Online Travel R. Leuenberger, R. Schegg and J. Murphy Customer Service by Upscale International Hotels Best Paper Candidates A. Öörni and S. Klein Electronic Travel Markets: Elusive Effects on Consumer Behavior O. Deimezi and D. Buhalis etourism Developments in Greece. 39 U. Gretzel and D. R. Fesenmaier Experience-based Internet Marketing: An Exploratory Study of Sensory Experiences Associated with Pleasure Travel to the Midwest United States Systems Architecture M. Missikoff, H. Werthner, W. Höpken, M. Dell Erba, O. Fodor, A. Formica and F. Taglino Harmonise: Towards Interoperability in the Tourism Domain 58 M. Blöchl, W. Wöß XSLT-based EDI Framework for Small and Medium-sized Tourism Enterprises D. M. Wagner and K. W. Wöber Heterogeneous Market Research Information in Tourism: Implementing Meta-Analytical Harmonization Procedures in a Visitor Survey Database 76 4 Virtual Communities M. A. Corigliano and R. Baggio Italian Tourism Virtual Communities: Empirical Research and Model Building 86 E. Molinaroli and D. Buhalis Entrepreneurial Networks in Italian etourism 96 H. Pechlaner, V. Tallinucci, D. Abfalter and H. Riezner Networking for Small Island Destinations: The Case of Elba.. 105

3 5 Mobile Services B. Schmidt-Belz, H. Laamanen, S. Poslad and A. Zipf Location-based Mobile Tourist Services: First User Experiences 115 A. Maedche and S. Staab Services on the Move: Towards P2P-enabled Semantic Web Services. 124 I. Tjostheim, B. Nordlund, J. Lous and K. S. Fuglerud Travelers and Location-information in the Mobile Environment: Consumer Attitudes and a Prototype of a Service for Early Adopters of Mobile Internet Travel Advisory and Trip Planning I A. Graeupl and S. McCabe Use of the Internet by silver surfers for Travel and Tourism Information Use and Decision-making: A Conceptual Review and Discussion of Findings M. Dittenbach, D. Merkl and H. Berger A Natural Language Query Interface for Tourism Information. 152 J-M. Godart Beyond the Trip Planning Problem for Effective Computer-Assisted Customization of Sightseeing Tours Marketing and Markets I T. Huang and R. Law Modeling and Comparing Internet Marketing: A Study of Mainland China Based and Hong Kong Based Hotel Websites 173 S. Al-Hasan, M. Jwaili and B. Thomas Gaining Competitive Advantage for the Libyan Tourism Industry through E-Marketing M. Sigala Evaluating the Electronic Market Hypothesis in the Airline Distribution Chain Destinations C. Collins and D. Buhalis Destination Management Systems Utilisation in England. 202 K. W. Wöber Evaluation of DMO Web Sites through Interregional Tourism Portals: A European Cities Tourism Case Example. 212 R. Ghandour and D. Buhalis Third-Generation Mobile Services and the Needs of mtravellers. 222

4 9 Travel Advisory and Trip Planning II D. R. Fesenmaier, F. Ricci, E. Schaumlechner, K. W. Wöber and C. Zanella DIETORECS: Travel Advisory for Multiple Decision Styles 232 B. Pan and D. R. Fesenmaier Travel Information Search on the Internet: A Preliminary Analysis. 242 B. Lopez Holiday Scheduling for City Visitors Hotel Systems and Issues I T. A. Yeung and R. Law Usability Evaluation of Hong Kong Hotel Websites 261 R. Govers and F. Bleeker Hotel (and) School: Integrating Hospitality Technology into a Live Learning Environment 270 K. Kaldis, R. Boccorh and D. Buhalis Technology Enabled Distribution of Hotels: An Investigation of the Hotel Sector in Athens, Greece Consumer Issues A. H. Zins Adapting to Cognitive Styles to Improve the Usability of Travel Recommendation Systems 289 V. Coors, Ø Gjesdal, J. R. Sulebak and K. Laakso 3D Maps for Boat Tourists Marketing and Markets II Y. Wang and D. R. Fesenmaier Assessing the Determinants of the Success of Web-based Marketing Strategies by Destination Marketing Organisations in the United States H. C. Murphy An Investigation into How Data Collected by Destination Websites Are Utilised as a Direct Marketing Tool Travel B. A. Lubbe An Investigation into the Current Status of Corporate Travel Management in South Africa and the Use of Online and Wireless Technologies by Corporate Travellers 326 L. J. Hwang, J. Powell-Perry and C. C. Lai E-ticketing Service Development in the Taiwanese Airline Market

5 14 ICT and National Structures J. X. Ma, D. Buhalis and H. Song ICTs and Internet Adoption in China s Tourism Industry 345 C. Nodder, D. Mason, J. Ateljevic and S. Milne ICT Adoption and Use in New Zealand s Small and Medium Tourism Enterprises: A Cross Sectoral Perspective Hotel Systems and Issues II M. Sigala Service Quality of Application Service Providers: Perspectives from the Greek Tourism and Hospitality Sector J. L. Caro, A. Guevara, A. Aguayo, S. Gálvez and A. Carrillo Formal Workflow Specification Applied to Hotel Management Information Systems P. O Connor Privacy and the Online Hotel Customer: An Analysis of the Use of Fair Information Practices by International Hotel Companies Marketing and Markets III P. F. Tiako E-commerce Approach for Supporting Trading Alliances M. Franch, U. Martini and P. L. N. Inverardi Defining Internet Marketing Strategies for Alpine Tourist Destinations. Lessons from an Empirical Study of the Dolomite Area A. Schweda and D. Varan Use of Interactive Television Promotional Tools as Information Sources in Long-Haul Travel Tourism Information Systems and Sources I I. Frech and B. Koch Multimedia Geoinformation in Rural Areas with Eco-tourism: The ReGeo-System. 421 M. Hitz and S. Plattner A Versatile Context Management Middleware for Mobile Web-based Information Systems 430 H. Rumetshofer, F. Pühretmair and W. Wöß Individual Information Presentation Based on Cognitive Styles for Tourism Information Systems 440

6 18 Tourism Information Systems and Sources II O. Eriksson and L. Åkerblom Tourism Information Systems Based on Trail Network Information 448 C. Vasiliadis, G. Siomkos and A. Vrechopoulos Tourism Destination Analysis and Planning: An IT Application V. Garkavenko, H. Bremner and S. Milne Travel Agents in the Information Age : New Zealand Experiences of Disintermediation 467