Information and Communication Technologies in Tourism 2007
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1 Information and Communication Technologies in Tourism 2007 von Marianna Sigala, Luisa Mich, Jamie Murphy 1. Auflage Information and Communication Technologies in Tourism 2007 Sigala / Mich / Murphy schnell und portofrei erhältlich bei beck-shop.de DIE FACHBUCHHANDLUNG Thematische Gliederung: Informatik Springer Verlag Wien 2007 Verlag C.H. Beck im Internet: ISBN
2 Contents Index of Authors.... XI Research Review Committee XIII 1 Recommender/Support Systems K. Waldhör, C. Freidl, F. Fessler and G. Starha RESA an Automated Speech-Based Hotel Room Booking Call Centre Agent A. Zehrer and T. Hobbhahn A Speech Dialog System (SDS) as an Additional Communication Channel in Tourism a Vision for the Destination of Innsbruck R. Jakkilinki, M. Georgievski and N. Sharda Connecting Destinations with an Ontology-Based e-tourism Planner 21 M. Ponnada and N. Sharda A High Level Model for Developing Intelligent Visual Travel Recommender Systems 33 D. Jannach, M. Zanker, M. Jessenitschnig and O. Seidler Developing a Conversational Travel Advisor with ADVISOR SUITE R. Kramer, M. Modsching, K. ten Hagen and U. Gretzel Web-based Recommenders for Personalized City Tours: a Usage Analysis Consumer Behaviour A. Steinbauer and H.Werthner Consumer Behaviour in e-tourism K. W. Wöber Similarities in Information Search of City Break Travelers a Web Usage Mining Exercise 77 H. Berger, M. Denk, M. Dittenbach, D. Merkl and A. Pesenhofer Quo Vadis Homo Turisticus? Towards a Picture-based Tourist Profiler Mobile Tools and Applications H. Kim and J. Schliesser Adaptation of Storytelling to Mobile Entertainment Service for Site-Specific Cultural and Historical Tour. 97 R. Kramer, M. Modsching, K. ten Hagen and U. Gretzel Behavioural Impacts of Mobile Tour Guides R. Ahas, A. Aasa, S. Silm and M. Tiru Mobile Positioning Data in Tourism Studies and Monitoring: Case Study in Tartu, Estonia T. Beer, M. Fuchs, W. Höpken, J. Rasinger and H. Werthner CAIPS: a Context-Aware Information Push Service in Tourism. 129 J. Lee and J. E. Mills Exploring Tourist Satisfaction with Mobile Technology
3 4 Virtual Communities I. Tjostheim, I. P. Tussyadiah and S. Oterholm Hoem Combination of Information Sources in Travel Planning: A Cross-national Study S. Stepchenkova, J. E. Mills and H. Jiang Virtual Travel Communities: Self-Reported Experiences and Satisfaction R. Egger, J. Hörl, B. Jellinek and M. Jooss Virtual Tourism Content Network TANDEM a Prototype for the Austrian Tourism Industry ebusiness Models T. Kothari and D. R. Fesenmaier Assessing ebusiness Models of U.S. Destination Marketing Organizations C. Petti and G. Solazzo Architectural Scenarios Supporting e-business Models for a DMS 195 R. Daniele, A. J. Frew and R. T. By Tour Operators in an ebusiness World: the Challenge of Change Website Design and Functionality N. H. Hashim, J. Murphy and R. Law A Review of Hospitality Website Design Frameworks A. Alzua-Sorzabal, M.T. Linaza and M. Abad An Experimental Usability Study for Augmented Reality Technologies in the Tourist Sector C. Morosan and D. R. Fesenmaier A Conceptual Framework of Persuasive Architecture of Tourism Websites: Propositions and Implications H. Kim and D. R. Fesenmaier The Persuasive Architecture of Destination Websites: the Effect on First Impressions. 255 Q. Shanshan, D. Buhalis and R. Law Evaluation of the Usability of Chinese Destination Management Organisation Websites R. Baggio, M. A. Corigliano and V. Tallinucci The Websites of a Tourism Destination: a Network Analysis Destination Systems and Networks J. Withalm, W. Woelfel and I. Smolak Collaboration Agents E. Michopoulou, D. Buhalis, S. Michailidis and I. Ambrose Destination Management Systems: Technical Challenges in Developing an etourism Platform for Accessible Tourism in Europe. 301 M. Fux, S. Eggel and B. Scholl Electronic Customer Care in Tourist Destinations Exploring the Effects of Offer Inquiry Systems.. 311
4 8 User Perspectives F. Charest and F. Bédard Identification of Six Socio-types of Internet Users and Their Impact on the Interactivity of Tourism Websites A. Douglas, J.E. Mills and R. Kavanaugh Exploring the Use of Emotional Features at Romantic Destination Websites S. Reino, N. Mitsche and A.J. Frew The Contribution of Technology-Based Heritage Interpretation to the Visitor Satisfaction in Museums emarketing M. Lo and R. Law Towards a Web-based Marketing Process Framework for City-based National Tourism Organizations F. Zach, Z. Xiang and D. R. Fesenmaier An Assessment of Innovation in Web Marketing: Investigating American Convention and Visitors Bureaus P. O Connor An Analysis of Hotel Trademark Abuse in Pay-Per-Click Search Advertising N. Kiyavitskaya N. Zeni, L. Mich, J. R. Cordy and J. Mylopoulos Annotating Accommodation Advertisements Using CERNO P. Heinzmann, L. Müller, S. Racine and L. Vukelja The Fototeddy Strategy Web Site Attraction through Physical Interaction M. Fux, D. Mathieu and F. Go Integrated Electronic Customer Relationship Management (CRM) for Alpine Tourist Destinations: Drivers and an Adoption Framework Measurement and Metrics J. Murphy, R. Schegg, D. Olaru and C. Hofacker Exploring Service Quality (EMSQ) Factors N. H. Hashim, J. Murphy and P. O Connor Take Me Back: Validating the Wayback Machine as a Measure of Website Evolution M. Lassnig and M. Markus e-business W@tch in the Tourism Sector Strategy N. H. Hashim, C. Hofacker, S. Lu, S. Singh and S. M. Said The Relationship between Business Strategy and Internet Evolution: Investigating the Miles and Snow Typology R. Schegg, M. Scaglione, A. Liebrich and J. Murphy Internet Use by Hospitality SMEs in Alpine Destinations D. Buhalis and M. Zoge The Strategic Impact of the Internet on the Tourism Industry
5 12 Online Services K. Cosh and I. Assenov Reviewing the Use of Online Services by the Tourism Industry in an Emerging Market: the Case of Thailand B. Pan, J. C. Crotts and B. Muller Developing Web-Based Tourist Information Tools Using Google Map. 503 R. Law and M. Chang Online Pricing Practice of Air Tickets: the Case of Hong Kong elearning M. Fuchs, W. Höpken, P. Mirski, A. Lembacher and B. Ainedter etourism Curriculum Development: a Destination Management Organisation Perspective 523 M. Hawela, E. Boyle and A. Murray E-learning in International Hotel Companies R. Leung and R. Law Analyzing Research Collaborations of Information Technology Publications in Leading Hospitality and Tourism Journals:
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