Remote Desktop Manager Devolutions inc.

Transcription

1 Remote Desktop Manager

2 2 Remote Desktop Manager Table of Contents Foreword Part I Getting started What is... Remote Desktop Manager? 5 2 System... Requirements 5 3 Creating... a new session 6 4 Configuring... a session 7 5 Connecting... to a session 9 6 Embedded... vs external mode 10 7 Group... / Folder 12 Part II Views 14 1 All sessions... view 14 2 Opened... view 15 3 Favorites Most recently... used 16 5 Configured... tools 17 Part III Data source types 20 1 Overview Access S ml SQL Server Part IV Connection types 27 1 Overview RDP VNC LogMeIn Citrix Ftp Command... line type 30 8 Web Virtualization Part V Other features 33 1 Command... line arguments 33

3 Contents 3 2 Keyboard... Shortcuts 33 3 Trayicon Templates Options... Dialog 36 6 Security Import... sessions (Enterprise) 37 8 Wake-on-LAN... (Enterprise) 39 9 Offline... mode (Enterprise) Connection... log (Enterprise) Attachment... (Enterprise) Batch... Edit (Enterprise) User management... (SQL Server) 42 Part VI Installation 44 1 Client... installation 44 2 Registration Uninstall Addons Configure... SQL Server 46 Part VII FAQ (Frequently Asked Questions) 48 Part VIII Technical Support 50 Index 0 3

4 Getting started Part I

5 Getting started 1 Getting started 1.1 What is Remote Desktop Manager? 5 Remote Desktop Manager is a small application used to manage all your remote connections and virtual machines. Add, edit, delete, shared, organize and find your remote connection quickly. Compatible with Microsoft Remote Desktop, Terminal Services, VNC, LogMeIn, Team Viewer, Ftp, SSH, Telnet, Dameware, Window, VMware, Virtual PC, PC Anywhere, Hyper-V, Citrix, Radmin, Microsoft Remote Assistance, Sun Virtual Box and more. It's only a wrapper and a manager around existing technologies. There is no proprietary protocol implemented in this application and all the communication are established using another library or software. Where to start if I don't know any anything about remote connection? If you never used a tool like Remote Desktop Client (mstsc.exe), VNC or anything other tool and you want to connect to a remote machine, we suggest you to use LogMeIn. It's very easy to setup and it's free. Supported protocols: RDP (Remote Desktop) VNC (Virtual Network Computing) ICA (Independent Computing Architecture) SSH (Secure Shell) Telnet (TELecommunication NETwork) HTTP/S (Hypertext Transfer Protocol) FTP (File Transfer Protocol) Rlogin (Rlogin) RAW (Transmission Control Protocol) More tools System Requirements Minimum Requirements Windows 7, Windows P (SP2 or later), Windows P Embedded, Windows Vista, Window 2003 or Windows 2008.NET Framework MHz processor 512MB of RAM 1024 x 768 screen resolution 10+ MB hard drive space

6 6 Remote Desktop Manager 64-bit support Remote Desktop Manager is working on all the 64-bit version of Window starting from Windows Vista SP1. It was not tested on Windows P 64 bit. Terminal Services and thin client support Remote Desktop Manager can be installed without any problem on a Terminal Server and on a thin client 1.3 Creating a new session Overview The first thing to do before you can use Remote Desktop Manager is to configure at least one session. There is many types of session and you must know at least the basis of each type before you can use it. Remote Desktop Manager support these session types: Microsoft Remote Desktop (RDP) Microsoft Remote Assistance VNC (UltraVNC, TightVNC, RealVNC and embedded) LogMeIn Team Viewer FTP (Explorer, Filezilla and WinSCP) Window Putty (SSH, Telnet, RAW and rlogin) Dameware Mini Remote Control Radmin Viewer Citrix enapp (ICA) Symantec PC Anywhere Microsoft Hyper-V Microsoft Virtual PC Microsoft Virtual Server Microsoft Windows Virtual PC Sun VirtualBox VMware Player, VMware Workstation, VMware ESi and VMware vsphere Cisco VPN client SonicWall Global VPN client And many more by installing other addons Creating a session from the context menu The easiest way of creating a new session is from the context menu. On the main application window, simply right-click Sessions and select the menu Add. You can specify the session type or a template to initialize a new session. the session property window will prompt and you will be able to customize your settings.

7 Getting started 7 Creating a session with drag and drop It's possible to drag and drop an.rdp file in the main screen. Remote Desktop Manager will ask you if you want to import the content and create a new session or create a session linked to the configuration file. It's also possible to drag and drop the LogMeIn desktop shortcut to create a LogMeIn session. Creating a session by importing the configuration It's possible to import a session by using the Import Computer Wizard or directly from a compatible application. You can get more information Here 1.4 Configuring a session Each session type has his own specific settings, but some setting are common.

8 8 Remote Desktop Manager Name: This is name of the session, it will appear the session list. By default it often the host used for the remote connection : Contains a description in plain text, rtf or from a web site. Group / folder: This will be used to organize the session in different folder in context menu or in the tree view. You can find more information here Display: Allow the session open embedded in Remote Desktop Manager or not (externally). It's also allow the user to specify the monitor if the application allow that and if it's opened externally. Security Group: In the Enterprise edition, the administrator can assign a security group to a session and allow only a sub set of user to see this session. VPN tab page: This section is used to configure an optional VPN connection to open before the main session is opened. Sub connection tab page: This section contains the sub connection linked to the main session. It's possible to share some variables like the host name. this is useful when you want to connect to the same host with different protocol. For example, the main session could be an RDP session you can also configure a sub connection to access different share folder on this machine or an FTP site. Information tab page: This section contains different type of information related to the session, for example the machine specification or some useful notes. It's also possible to add custom information. Events tab page: This section can contains a script or a command line to execute before or after the connection is established. It could be used to prompt to the user a more information or to update a log on an external server. Advanced tab page: This section contains more advanced settings related to the session like the

9 Getting started 9 internal data source ID and session ID. These values can be used to invoke Remote Desktop Manager in command line to open the session or to do a batch modification. 1.5 Connecting to a session There two possible connection modes to open a session: From a configured session in the data source With quick connect Depending of the mode, Remote Desktop Manager can use a completely different application or library. This might explain why something result differ from mode to another. For example the extarnal mode for Remote Desktop will use the Microsoft Remote Desktop Client (mstsc.exe) and the embedded mode will use the Active. Configured session You can open the session by double clicking the session in the session list or using the context menu. The session will use the default settings if it's double clicked and for more option use the context menu. From the menus it's possible to specify different connection option like: Full screen Embedded / External mode (click here for more details) Console or admin mode with the RDP protocol Force prompt of credentials Open with or without the configured VPN

10 10 Remote Desktop Manager Quick connect By using the quick connect button, It's also possible to open a session ad-hoc by specifying the destination and the session type. It's also possible to create a template and use it for the quick connect. you will specify the default setting you want and Remote Desktop Manager will merge them with the host specified. 1.6 Embedded vs external mode Remote Desktop Manager supports two types of sessions and some are not available depending of the selected session type: External

11 Getting started 11 Embedded / tabbed External mode A standalone session launches the administration session in the native application. This mode usually launches the native application. For example, the native application for RDP is mstsc. exe. Most of the time, it's possible to specify the destination monitor. Also, depending of the session type, the opened session view will be updated if Remote Desktop Manager can detect that a session is opened. Embedded / tabbed mode An embedded session runs within the confines of the Remote Desktop Manager window and shows tabs at the top of the window. This mode centralize the opened session in the application and it's easier to switch from one to another.

12 Remote Desktop Manager Group / Folder The group can be specified In the session properties. By filling this field with the group names you want, Remote Desktop Manager will generate the corresponding tree structure. Use the \ to create sub group. For example: Office\Canada\Montreal This will create 3 nodes in the tree: Office Canada Montreal

13 Views Part II

14 14 Remote Desktop Manager 2 Views 2.1 All sessions view This view is the default one and it show the list of all the session. It's possible to show it as a list, as a tree or with more details. Tree view List view

15 Views 15 Filtering It's also possible to apply a filter by typing some characters in the filter box. The filter is applied using the specified setting in the application options. It's possible to apply it only the session name or include the group and description. 2.2 Opened view This view show the opened session by types. It's possible to focus and bring to front or close an opened session by double clicking it from the list. All the embedded session are listed and the external session will appear if Remote Deskop Manager is able to discover the specific type of session. Notes Remote Desktop Manager try to detect opened session even if it was not launched from the application. VPN sessions don't not appear in the list. 2.3 Favorites

16 16 Remote Desktop Manager This view show the favorite session. Edit the session properties or use the session context menu to mark a session as favorite. 2.4 Most recently used This view show the most recently used session for a specific data source on the local computer.

17 Views Configured tools The view show all the pre-configured tools. These tool are not specific to a session and each tool is executed on the local computer. For specific session tools, see the session tools available in the context menu of a specific session.

18 18 Remote Desktop Manager Available tools Control Panel Command Prompt Registry Editor Services Computer Management Internet Information Services (IIS) Manager", Event Viewer IP Config Open Network Connections

19 Data source types Part III

20 20 Remote Desktop Manager 3 Data source types 3.1 Overview All sessions are saved in a data source. Remote Desktop Manager support multiple data source types. First you need to decide what data source you ll be using. If you re running Standard then you ll always be running from the local data source, which is an Access database. There is no limit for the Enterprise edition. By default, an Microsoft Access data source is created to save the local sessions. Data source types Name Pros and cons Microsoft Access database Remote Desktop Manager save the settings in a Microsoft Access database on the local machine or on a network share. Pros: Easy to setup Can be shared Easy to backup Microsoft Access, is a pseudo relational database management system from Microsoft that combines the relational Cons: Slower than SQL Server No security management

21 Data source types Microsoft Jet Database Engine with a graphical user interface and software development tools. Amazon S3 storage 21 The data is not secured Does not allow all the features like attachments, connection log and security management. Remote Desktop Manager save the setting Pros: in a file located in an Amazon S3 bucket. Can be shared in read-only All the backup are automatic (done by Amazon S3 is storage for the Internet. It is Amazon) designed to make web-scale computing easier for everyone. Cons: You must have an Amazon account and Amazon S3 provides a simple web pay the storage fees services interface that can be used to No security management store and retrieve any amount of data, at There is some possibility of conflict or any time, from anywhere on the web and data corruption Remote Desktop Manager use theses API Does not allow all the features like to persist your session settings. attachments, connection log and security management. More details on cloud computing and and Amazon S3 can be found here: ml file storage Remote Desktop Manager save the setting Pros: directly in a file with the ml format. Easy to backup Can be edited manually or by an external system. Nothing to install. Cons: No possibility of sharing No security management There is some possibility of conflict or data corruption Does not allow all the features like attachments, connection log and security management. Microsoft SQL Remote Desktop Manager use the power Pros: Server of SQL Server to save and manage all the Quick database session. This is the recommend data Reliable source for multi user environment. Secure Allow all the features like attachments, Note: SQL Server 2000 is not supported. connection log offline mode and security management. SQL Server Express is free Cons: SQL Server must be installed 3.2 Access

22 22 Remote Desktop Manager Remote Desktop Manager save the settings in a Microsoft Access database on the local machine or on a network share. Microsoft Access, is a pseudo relational database management system from Microsoft that combines the relational Microsoft Jet Database Engine with a graphical user interface and software development tools. 3.3 S3 Remote Desktop Manager save the setting in a file located in an Amazon S3 bucket. Amazon S3 is storage for the Internet. It is designed to make web-scale computing easier for everyone. Amazon S3 provides a simple web services interface that can be used to store and retrieve any amount of data, at any time, from anywhere on the web and Remote Desktop Manager use theses API to persist your session settings. More details on cloud computing and and Amazon S3 can be found here:

23 Data source types 3.4 ml Remote Desktop Manager save the setting directly in a file with the ml format. 23

24 Remote Desktop Manager SQL Server Remote Desktop Manager use the power of SQL Server to save and manage all the session. This is the recommend data source for multi user environment. Note: SQL Server 2000 is not supported.

25 Data source types 25

26 Connection types Part IV

27 Connection types 4 Connection types 4.1 Overview 27 Remote Desktop Manager separates all the connection types in three different categories: Remote connections Virtualization Others Remote connections This category contains all the connection type used to connect to a remote system including computer, switch, VPN or printers. For example : RDP, ICA, VNC, Telnet... Virtualization This category contains all the virtualization connection including the local virtual machines tools and server tools. Remote Desktop Manager support tools from Microsoft, VMware and Sun Microsystem Other This category contains many useful session types that are not directly supported or that are not a virtualization or a remote connection. 4.2 Name Command Line This session type is used to execute an application not supported in Remote Desktop Manager. It can also be used to execute a Powershell script or a batch file. Text Use to add specific information to group of session. It contains a rtf text that can be associated to a group of session. Windows Explorer Used to create a shortcut to a local folder or a network folder. It's possible to open it embedded or not RDP Specifications Features Availability External mode Embedded mode Show opened session Batch edit

28 28 Remote Desktop Manager User settings override Credentials Resolution Screen size Full screen Multi monitor Supported applications 4.3 mstsc.exe VNC Specifications Features Availability External mode Embedded mode Show opened session Batch edit User settings override Full screen Multi monitor Supported applications 4.4 RealVNC TightVNC UltraVNC LogMeIn LogMeIn remote access products use a proprietary remote desktop protocol that is transmitted via SSL. An SSL certificate is created for each remote desktop and is used to cryptographically secure communications between the remote desktop and the accessing computer. Users access remote desktops using an Internet-based web portal and, optionally, the LogMeIn Ignition stand-alone application. The portal also provides status information for the remote computers and, optionally, remote computer management functions. You can find more information here Specifications Features Availability External mode Embedded mode Show opened session Batch edit User settings override

29 Connection types Full screen Multi monitor Supported applications Google Chrome, Internet Explorer, Firefox Add a LogMeIn computer Create a LogMeIn account if you don't already have one Add your computer in LogMeIn Edit the computer settings in LogMeIn Select the tab "Desktop Shortcut" Drag and drop the computer icon in Remote Desktop Manager 4.5 Citrix Specifications Features Availability External mode Embedded mode Show opened session Batch edit User settings override Full screen Multi monitor Supported applications Citrix enapp 29

30 Remote Desktop Manager Ftp Specifications Features Availability External mode Embedded mode Show opened session Batch edit User settings override Full screen Multi monitor Supported applications 4.7 Windows Explorer Filezilla WinSCP Command line type Specifications Features Availability External mode Embedded mode - Show opened session - Batch edit User settings override Full screen Multi monitor Supported applications 4.8 Any application Web Specifications Features Availability External mode Embedded mode Show opened session Batch edit User settings override Full screen Multi monitor

31 Connection types Supported applications 4.9 Virtualization Supported virtualization applications: Microsoft Virtual PC Microsoft Virtual Server Microsoft Hyper-V Microsoft Windows Virtual PC Sun VirtualBox VMware Player VMware Workstation VMware ESi VMware vsphere Google Chrome, Internet Explorer, Firefox 31

32 Other features Part V

33 Other features 5 Other features 5.1 Command line arguments Usage Remote Desktop Manager can be called in command line. Some features are only available in the Enterprise edition. usage: RemoteDesktopManager.exe [parameters] /Silent Open minimized in the tray icon, can't be combined with any other parameters /Datasource:{datasource id} Specify the data source id (available the the Advanced Tab of the session) /Session:{session id};{session id} Specify one or more session id (available the the Advanced Tab of the session) /ChangePassword:{new password} Change the session password. Only available for Remote Desktop sessions and embedded password. The data source id and the session id is required. /RegisterUser:"{registration user}" Change the Remote Desktop Manager User Name. The value must be quoted. /RegisterSerial:"{serial number}" Change the Remote Desktop Manager serial number. The value must be quoted 5.2 Keyboard Shortcuts Open session Enter: Open session Ctrl+Enter: Open session (tabbed) or external Shift+Enter: Open session in console / admin mode Alt+Enter: Open session in full screen Edit session Ctrl+N: Add a new session Ctrl+D: Create a copy the the current session Ctrl+Del: Delete the selected sessions F2: Rename the session or the group 33

34 34 Remote Desktop Manager View F3: Show the session list (tile view) F4: Show the session list (list view) F5: Refresh the current list F6: Show the session list (large icon) F7: Show the session list (tree view) F8: Show the opened session view F9: Show the most recently used view F10: Show the favorite sessions view F11: Show the local connection log F12: Show the session list (detail view) Ctrl+F4: Close the current tab page Alt+F6: Hide / show the header panel Alt+F7: Hide / show the footer panel Alt+F8: Hide / show the session panel Alt+F9: Hide / show the tabbed panel Import / Export Ctrl+Shift+I: Import session (.VNC,.RDP,.RDM) Ctrl+Alt+E: Export session (.RDM) Ctrl+Alt+Shift+E: Export session with Credentials (.RDM) Ctrl+Shift+E: Export session as Remote Desktop (.RDP) Miscellaneous F1: Show the about box Ctrl+A: Open an ad hoc Remote Desktop connection

35 Other features Trayicon Remote Desktop Manager can show the session list and many other useful information in the Windows trayicon. It's possible to customize the content. To open a session click directly on it or use the context menu with the right click to get more opening or edit options. The application option window contains many setting to customize the trayicon setting. It's also possible to disable it from here or change his default behavior. Trayicon section 5.4 Section name Session List This section show all the sessions from the current data source. They are all listed by default but it's possible to only include those who are marked as favorite. Data Sources List the available data source and allow the user to switch dynamically from one to another. This section only appear if it's enabled in the option and more than one data source is configured. Opened Sessions List all the opened sessions exactly like the opened sessions view. Tools List all the configured tools like the configured tools view. Quick Connect Prompt for the quick connect dialog to open an add-hoc connection with a specific type or a selected template. Templates

36 36 Remote Desktop Manager The ally you to create predefined configuration available with the quick connect or when you create or import a new session. There is two types of template: Local template Shared template The local templates are saved on the local computer and it's not available to other user. The share template are saved in the database and can be used by more than one user. It's possible to define more than one template with the Enterprise edition Templates are available in the option dialog or with the application menu File->Templates 5.5 Options Dialog Remote Desktop Manage contains many option pages like : UI options Start / close options Quick connect Search filter Trayicon / taskbar setting Installation path / default path Templates Security settings

37 Other features Security All passwords stored in the application database are encrypted using a strong encryption algorithm. This mean that if somebody can access the data directly from the database, they won't be able to read it. If you choose the option store password locally, Remote Desktop Manager will use the same mechanism than mstsc.exe (Microsoft Remote Desktop client) and the password will be stored in the Window Credential repository. You can access it from "User Account" in Windows. You won't be able to see the password and it's encrypted directly by Windows. What is Credential Manager? Credential Manager allows you to store credentials, such as user names and passwords that you use to log on to websites or other computers on a network. By storing your credentials, Windows can automatically log you on to websites or other computers. Credentials are saved in special folders on your computer called vaults. Windows and programs (such as web browsers) can securely give the credentials in the vaults to other computers and websites. For information about saving credentials in a vault, see Store passwords, certificates, and other credentials for automatic logon. Reference Tips It's possible to enforce the security by: Using SQL Server and give restricted user access Enabling the encryption of the session in the Advanced tab page (Encrypt configuration in the data source) Don't save the password in the SQL Server database to prompt the credential on the first connection 5.7 Import sessions (Enterprise) Using the wizard It's possible to import your computer list from difference sources. These sources include: Network neigbouhood Your current domain (multi domain will be supported later) List of computer from a file The wizard is available in Enterprise edition an can be found in the application menu File-> Import Computer Wizard

38 38 Remote Desktop Manager Importing from another application It's also possible to import your session list from an existing application. Your configuration must not be encrypted to allow Remote Desktop Manager to parse the content. The list of the supported application is: RoyalTS ( mremtote ( visionapp Remote Desktop ( Terminals ( This feature can be found in the application menu File-> Import From Other Application

39 Other features Wake-on-LAN (Enterprise) Wake-on-LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message It's only supported in the Enterprise edition of Remote Desktop Manager. The destination motherboard must support it and it's must be enabled. It's must a be in the local area network and not connected by a VPN. Configure Remote Desktop Manager You must add the MAC address in the session configuration. The field can be found in the Information tab and in the sub tab Computer. The field name is MAC and you must enter a valid MAC address. You can try to use the Discover button try to determine automatically the MAC address. If it fail, you will have to find it manually. Use Wake-on-LAN If the setting are correctly configured, you can invoke the Wake-on-LAN from the session context menu and It's be found in the Session Tools->Wake On Lan menu.

40 Remote Desktop Manager Offline mode (Enterprise) The offline mode allow a connection to a read only copy the the data source when the live database is unavailable. It's can be used when the VPN connection is down or when a user is working from a disconnected network. It's only available with the SQL Server data source and it must be enabled in the setting. Remote Desktop Manager will automatically switch to offline mode when the application is unable to reach the data source. The user can activate the offline mode manually by using the menu File-> Go Offline. It's possible to reconnect to the live database when the connection is back online by using the menu File-> Go Online 5.10 Connection log (Enterprise) With the Enterprise edition and the SQL Server data source it possible to monitor the opened session for all the users. This is the connection log and it's available per session from the context menu.

41 Other features Attachment (Enterprise) With the Enterprise edition and the SQL Server data source it possible to add attachment to a data source. The document is stored in the database Batch Edit (Enterprise) The batch edit is used to change settings to multiple session in one operation. It's available in the session context menu.

42 Remote Desktop Manager User management (SQL Server) With the SQL Server data source, it's possible to create users and give them security access. By default all the SQLServer SYSDBA user are administrator. The security group are used to classify the session and restrict the access to some user. You must be administrator of the database (not Remote Desktop Manager) to create user and assign rights. Steps: Create the required users Create the security groups Assign the security group to the session Link the security group to your users Notes: Session without a security are considered as public.

43 Installation Part VI

44 44 Remote Desktop Manager 6 Installation 6.1 Client installation You can install Remote Desktop Manager by downloading the setup files or the binaries. Setup Execute the setup Select the standard edition or enter you user name and serial number Configure your data source Configure your installation path for all the external application you plan to use. For example RealVNC, Putty, Filezilla... Binaries Unzip the files in any folder and launch the executable Select the standard edition or enter you user name and serial number Configure your data source Configure your installation path for all the external application you plan to use. For example RealVNC, Putty, Filezilla Registration Instructions After you receive your , you can register the application and unlock the Enterprise features. To register it, go in the menu Help->Register Version. Enter the exact user name you received in the and the serial number.

45 Installation Uninstall Instructions Remote Desktop Manager does not install anything in the Windows directory and the only registry setting set is for the auto run and the installation path. This mean that Remote Desktop Manager can be uninstalled easily You can run the uninstaller if it was installed with the default setup file or delete the installation folder directly if it was installed from the binaries 6.4 Addons You can download multiple add-on here Installing a new Add-on Download the add-on you want (the binaries, not the source) Unzip the files in the installation folder of Remote Desktop Manager, by default it's located in "C: \Program Files\Devolutions\RemoteDesktopManager" Restart Remote Desktop Manager Create a new session with the newly installed add-on type Troubleshooting If you can see the add-on in the session type list, verify that it's loaded in the about box. It's available in the menu Help->About. you can also verify the the dll is in the Remote Desktop Manager folder. Some add-on are supported directly by Devolutions, but some others are developped by a third party,

46 46 Remote Desktop Manager you can find more information in the Add-On forum here 6.5 Configure SQL Server On the server machine 1. Install or unzip Remote Desktop Manager Enterprise on the machine. 2. Install SQL Server or SQL Server Express (this version is free) with the administrator user named "sa" (mixed mode authentication) Note: To create the Remote Desktop Manager database, you must use the user "sa", domain user are not supported yet. Make sure that your remember the SQL Server instance name, you will need it for the connection. SQL Server 2000 is not supported by Remote Desktop Manager 3. Use your administrator user "sa" in Remote Desktop Manager to create an empty database. To create an empty database, you must go in the menu File->Data Sources Configure the connection with the user "sa" and test the connection Click the button "Create Database" 4. SQL Server port are blocked by default, follow this link to open the necessary ports and firewall: 5. Create and configure security access for any other user needed in Remote Desktop Manager (menu File->Administration->Users) Client machine 1. Install or unzip Remote Desktop Manager Enterprise 2. Configure Remote Desktop Manager to connect directly to the SQL Server (use the machine name and SQL Server instance name) You can configure the connection in the menu: File->Data Sources Click on the button "Add SQL Server Data source" Configure the connection settings and test the connection (see the SQL Server data source topic here )

47 FAQ (Frequently Asked Questions) Part VII

48 48 7 Remote Desktop Manager FAQ (Frequently Asked Questions) You can find the most up to date frequently asked question here.

49 Technical Support Part VIII

50 50 8 Remote Desktop Manager Technical Support You can obtain free support for Remote Desktop Manager if you've registered and paid for a license. You may any questions/suggestions tosupport@devolutions.net You can also find answer and post question directly from our forums at