PM Services. Our Corporate Profile and Credentials

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1 PM Services Our Corporate Profile and Credentials

2 The Power of One: ISG-One ISG Services Tools ISG is a leading technology insights, market intelligence and advisory services company, offering clients one source for support in driving operational effectiveness. A premier independent technology advisory serving the U.S. public sector. TM the power of One The world s leading sourcing data and advisory firm. The premier independent provider of business and IT benchmarking, performance improvement, data and analytics services Information Services Group, Inc. All Rights Reserved 2

3 ISG Solutions Provided World-wide ISG Services Tools With consultants across the globe we are in the locations that matter to you. Local market knowledge and language support can be critical to success in major change programs. Operating from 21 Countries 700 Professionals Worldwide 1,000+ Clients 10,000+ Engagements 2013 Information Services Group, Inc. All Rights Reserved 3

4 Unrivaled Depth of Experience ISG Services Tools ISG focuses exclusively on helping clients achieve operational excellence. Our depth of experience is unrivalled. scale We advise on over 25%of the Sourcing Markets Annual TCV Awarded. Having advised on over $330 billion in contract value, no other advisory firm comes close to our level of market engagement and experience. value 75%of our clients are either repeat or direct referrals. Our clients come back to us time and time again for critical market insight and advice around their strategic operational imperatives. clients 75%of the Forbes Global 100 are ISG clients. We advise the world s largest blue chip firms through some of their most critical business operations transformation projects. market voice The TPI Index is the premier source of quarterly insight andis considered the authority on trends and developments in the global sourcing industry Information Services Group, Inc. All Rights Reserved 4

5 ISG Service Lines ISG Services Tools ISG experts serve 500+ clients annually in transforming and optimizing their operational environments. Research We provide annual subscription and custom research services for buyers and service providers. Our products provide insights into buying behaviors, industry trends and clients objectives. Consulting We help clients design and implement change in their operational environments by leveraging our rich data stores to identify improvement opportunities in service delivery, operational optimization and cost. Managed Services We offer services from managing our client s buy-side relationships with their service providers to full service, multi-year agreements providing best in class operational governance Information Services Group, Inc. All Rights Reserved 5

6 Services Architected Around You ISG Services Tools Our service portfolio is designed to answer the questions and meet the challenges of our clients Information Services Group, Inc. All Rights Reserved 6

7 The ISG Products & Services Portfolio Recognizing the reality of constant change in your enterprise, our Products and Services Portfolio aims to meets your needs, throughout Information Services Group, Inc. All Rights Reserved 7

8 PM Services Offering

9 PM Services Service Products PM Services offers assessment, strategy and design consultation along with build, program management execution, and managed services. PM Services - Consultation PM Services Assessment Process and tool capability/maturity Project/program compliance Portfolio metrics and performance Portfolio Strategy, Design and Build Define and implement portfolio policies and tools Integrate PMO and service provider management governance processes Tailor the complexity model to facilitate project prioritization PMO Strategy, Design and Build Project management policy and procedure(s) PMO organization design (Org Chart /RASCI/Roles) Tailored program/project delivery process/procedures and tools PM Services - Leveraged / Managed Transition Program Management Define project methodologies, processes, reporting, reviews and governance standards PM Services - Leveraged / Managed Contribute to the service provider relationship and organizational change Monitor client and service provider program plan progress; manage escalations and performance issues PM Managed Service Manage service provider and internal project team project progress/risk/changes/issues Manage escalations and performance issues Monitor and Report program/project health 2013 Information Services Group, Inc. All Rights Reserved 9

10 PM Services - Offerings PM Services provides service offerings based on a set of core competencies, processes, resources, and toolsets that support the ISG services. 1. PM Services Assessment 4. Manage Transition Projects PM Services consultants will assess the capabilities of the PMO system(s), recommend improvements applicable to all areas of the client portfolio, PMO structure, processes, people, tools, & either performs or provides oversight for the implementation of recommended changes 2. Portfolio Strategy, Design and Build PM Services consultants will design an effective portfolio management system. ISG works closely with client management teams to compile and assess business portfolio program needs, using proven processes and tools to assure benefit realization from the portfolio strategy through PMO design. 3. PMO Strategy, Design and Build PM Services consultants will design an effective Project Management system. ISG works closely with client management teams to compile and assess business program needs, using proven PMO processes and tools to assure benefit realization. PM Services consultants manage the interdependent projects which comprise client Transition Programs. The ISG team brings strong PM knowledge, years of program management experience, a proven PM tool set to ensure successful program delivery, and relevant experience to manage transition project and transformation programs. 5. PM Managed Services PM Services offers a fully managed service that delivers specific business initiatives that entail multiple related projects, including supplier led projects, to ensure business objectives are met Information Services Group, Inc. All Rights Reserved 10

11 PM Services Architected Around Our Offerings Project Management Services are designed to meet the growth and change management challenges facing clients from both internal and external perspectives. Ad hoc Research and Best Practice Requests Client Enterprise PMO; PM Managed Service; Transition / Transformation engagement Implement PMO/Program Office ; Portfolio Management; Transition / Transform Program Office; IT/BPO Managed Services Standards Compliance (PMI/Prince2); Capability/Maturity (CMMI); SDLC (IEEE) PMO Design; Portfolio Process Design; Tailored SDLC; Shared / Managed Service Office Design 2013 Information Services Group, Inc. All Rights Reserved 11

12 Client Benefits Gained Through ISG PM Services Program investment and execution economics drive client demand for delivery efficiency and deliverable quality. Project progress, cost, and quality visibility Standard portfolio approval, review, and reporting cadence Comprehensive view of all projects within the portfolio Clients know what is happening when it happens Consistent metrics gathered and reported Measures that clearly depict the health of the project Project performance can be readily accessed, reviewed and redirected (as necessary) Consolidate status from multiple vendors Multi-vendor programs are viewed as a whole; related projects linked by program 2013 Information Services Group, Inc. All Rights Reserved 12

13 Client Benefits Gained Through ISG PM Services The business environment is ever-changing and the project management system must provide ongoing value to clients. ISG provides experience, flexibility, and scalability through its PM support services. PM processes tailored to specific client organization business needs ISG consultant integrates and augments existing client standards, methods and tools to achieve best practice Existing templates/procedures that are proven successful within the client organization are leveraged the good work of the past is not lost Focused on benefit realization and ROI Expertise provided People skilled in standards/methods/processes/tools Experienced and PMI certified project management consultants assist with strategy, design and execution Mentoring and training for client staff, in tailored PM methods and tools, are provided 2013 Information Services Group, Inc. All Rights Reserved 13

14 Key PM Services Offerings

15 PM Services Assessment Product definition PM Services consultants assess the capabilities of the PMO system(s), through an evaluation of processes, tools & portfolio performance reports. The ISG team recommends improvements applicable to all areas of the client portfolio, PMO structure, processes, people, tools, and either performs or provides oversight for the implementation of recommended changes. Service solution Assess current portfolio capabilities and evaluate company s project management maturity Provide recommendation and roadmap to evolve to the expected state Assess current PMO capabilities and tools Evaluate processes compliance with appropriate tools and PMO model Recommend PMO organizational structure and operational framework to successfully execute the PMO strategy Provide PMO organization chart, roles definitions, and work flow documents Assess service provider or internal delivery performance Assess service provider or internal portfolio management and provide recommendation to enhance coordination and mutual efficiency Create recommendation to improve Service Provider or internal relationships Results Strategy to ensure on-time and on budget project Key success points to reach high strategic visibility Strong communication plan Clear roadmap to implement the relevant PMO Process standardization overview Strong communication plan Defined pathway to improve service provider performances and relationship Clarify PMO s role vs. Service Provider s role 2013 Information Services Group, Inc. All Rights Reserved 15

16 Portfolio Strategy, Design and Build Overview Product definition Design an effective portfolio management system. ISG works closely with client management teams to compile and assess business portfolio program needs, using proven processes and tools to assure benefit realization from the portfolio strategy through PMO design. Service solution Provide governance framework and stakeholders communication plan Integrate PMO and service provider management governance processes Design QA of key project documents Define and implement portfolio policies and tools Select relevant policies and best practices and ensure their implementation Define and build portfolio complexity model Tailor the complexity model to facilitate project prioritization Design conceptual model with roles, responsibilities and position profiles Create skills development plan Results On time and on budget project Clear visibilityof each project with details cost, issues and evolution Appropriate governance model to ensure project follow-up and approval Relevant set of data to make decision and take corrective actions Consistent project management across projects Major cost saving Strong consolidated reporting with harmonized formats and relevant information Well trained team Strong team involvement and committed to succeed Optimized relationship with service providers and internal teams 2013 Information Services Group, Inc. All Rights Reserved 16

17 PMO Strategy, Design and Build Product definition PM Service consultants will design an effective Project Management system. ISG works closely with client management teams to compile and assess business program needs, using proven PMO processes and tools to assure benefit realization. Service solution Provide governance framework and stakeholders communication plan Integrate PMO and service provider management governance processes Design QA of key project documents Select relevant policies and best practices and ensure their implementation Define and build project complexity model Tailor the complexity model to facilitate project prioritization Design conceptual model with roles, responsibilities and position profiles Create skills development plan Clarify PMO s role vs. Service Provider s and/or internal teams role Design organizational structure to support the PMO strategy Development of statement of work processes including approvals, prioritizations, responsibilities, standards and commitments Define PM Assets for Competency and Resource Center/Managed Service Results On time and on budget project Clear visibilityof each project with details cost, issues and evolution Appropriate governance model to ensure project follow-up and approval Relevant set of data to make decision and take corrective actions Consistent project management across projects Major cost saving Strong consolidated reporting with harmonized formats and relevant information Well trained team Strong team involvement and committed to succeed Optimized relationship with service providers and internal teams 2013 Information Services Group, Inc. All Rights Reserved 17

18 PM Managed Service Overview Product definition PM Services offers a fully managed service that delivers specific business initiatives that entail multiple related projects, including supplier led projects, to ensure business objectives are met. Services solution Establishstandards for project methodologies, deliverables, staff performance, common templates and schedules Establishcommon tracking/reporting tool set defined and available Manage a library of processes and templates required for each project to ensure effectiveness, efficiency and portfolio view Links the supplier portfolio to the client assessing all current projects and adding key insights Stakeholder reports by business unit and portfolio with the defined milestones highlighted Stakeholder and client priority rules established and applied to each project Established common project risk and complexity rules and applied to each project Established common project time capture and reporting rules and applied to each project Project grouping established and interdependencies determined Results Lower cost of project management Consistent data, provided in time to make decisions Client time focused on portfolio strategy vs. project management Increase on on-time and on-budget delivery Single source of all project data Tailored EPMO processes and procedures to deliver operational excellence Trained team to ensure PM quality Transparency into SP performance Establish community with client and service providers to align with common goals. Dedicated and continuous improvement monitoring and evaluation Just in time improvement implementation. Service provider assessment and evaluation Relevant set of data to make decision and take corrective actions 2013 Information Services Group, Inc. All Rights Reserved 18

19 Transition Program Management Overview Product definition ISG PM Services experienced consultants manage the interdependent projects which comprise client portfolio programs. The ISG team brings strong PM knowledge, years of program management experience, and a proven PM toolset to assure successful program delivery, including relevant experience to manage transition projects and transformation programs. Service solution Client Supplier Transition Relationship Manage Service Provider or internal team transition relationship Monitor Service Provider or internal team performance Transition Definition and Progress Monitor progress toward alignment of the retained organization with the transition objectives Tailor PM methodology and implement processes Define governance framework/roles Define appropriate reporting and review schedule Design multi-level risk and dependency management across all functional areas Monitor risk identification/mitigation during transition Transition triggered Organizational Change Management Manage organizational change and monitor response of employees affected by the organizational changes Plan coordination and communications across every operational organization under transition Define communication plan Knowledge Transfer and Management Control knowledge management and report knowledge transfer progress Results Best practices implementation Project Management efficiency Smooth transition with operational continuity and effectivecost saving Strong governance and leadership Strong reporting and risk monitoring Efficient communication with Service Provider Metrics to track transition performance Accurate, timely reporting on the status of the transition risks Measure success of organizational change initiatives An integrated plan with a holistic view of all components of the transition Unwavering focus on benefits realization 2013 Information Services Group, Inc. All Rights Reserved 19

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21 PM Services contact information Global and regional PM Services teams provide professional consultation and engagement support Kathy Rudy - Partner Global PM Services Nancy Murphy - Director Global PM Services Mobile Mobile Dave Fidel - Director Global PM Services Mobile 2013 Information Services Group, Inc. All Rights Reserved 21

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