Senior Services COMMUNITY RESOURCE GUIDE

Transcription

1 Senior Services COMMUNITY RESOURCE GUIDE A Guide for Caregivers and Families (Arizona -Maricopa County Edition) College Health IPA For Behavioral Health Services: 24 hours per day, 7 days per week Phone: (800)

2 A Message for Family and Caregivers: Most of us don t plan to take on the role of a caregiver. So when a family member finds themselves in need of assistance, the caregiver often finds themselves in a world they are not prepared for - legal issues, medical issues, financial issues and more. As the behavioral health provider for your family member, we have designed this resource guide as a way to provide you with local, state and national resources to assist you as you navigate the process of caring for someone. College Health IPA is here to assist you and your family member with their behavioral health needs. This guide offers additional resources for other types of services. We truly appreciate the commitment you have to your loved ones and hope this guide assists you. Sincerely, Randy Davis, Ph.D President / CEO 1 We strive to take care of you and the ones you love. TABLE OF CONTENTS Topic Page 1 Care In The Home 2 2 Transportation 7 3 Housing And Care Facilities 9 4 Caregiver Resources 12 5 Specialized Services Resources 15 6 Senior Citizen Centers 17 1

3 SECTION 1: CARE IN THE HOME It s tempting to believe that our loved one won t need assistance in their home, but for many supportive services are a way to extend the independence of a family member to live in their own home as long as possible. Meals and Nutrition Many churches, senior centers, community centers and day programs offer meals as a service to elders for no fee or a minimal fee. Area Agency on Aging, Region E Thomas Rd Ste 108 Phoenix, AZ (602) Avondale Senior Center Buckeye Community Action Program 1007 S 3rd St Avondale, AZ (623) E Centre Ave Buckeye, AZ (623) Chandler Meals on Wheels PO Box 876 Chandler, AZ (480) Chicanos por la Causa 1112 E Buckeye Rd Phoenix, AZ (602) Community Services of Arizona 670 N Arizona Ave Ste 23 Chandler, AZ (480) xt 203 Concord Senior Center - Tempe Deer Valley Community Center Desert West Community Center El Mirage Senior Center 2600 N Saratoga St Tempe, AZ (480) W Wahalla Ln Phoenix, AZ (602) W Virginia Ave Phoenix, AZ (602) N El Mirage Rd El Mirage, AZ (623) xt 108 / xt 109 / xt 111 Kitchen 2

4 Foothills Community Foundation Meals and Nutrition (continued) N Tom Darlington Carefree, AZ (480) Foundation for Senior Living Gila Bend Community Action Program and Senior Center Guadalupe Senior Center Jewish Community Senior Center Mesa Senior Services, Inc. Paradise Valley Community Center City of Phoenix - McDowell Place Senior Center Salvation Army Laura Danieli Senior Activity Center Scottsdale Civic Center Senior Center Senior Services, Inc South Mountain Community Center Sun City Meals on Wheels, Inc 1201 E Thomas Rd Phoenix, AZ (602) N Euclid Gila Bend, AZ (928) or (602) S Avenida Del Yaqui Guadalupe, AZ (480) W Glendale Ave Phoenix, AZ (602) W University Dr Mesa, AZ (480) N 40th St Phoenix, AZ (602) Senior Services / (602) Recreation N 40th St Phoenix, AZ (602) Senior Services / (602) Recreation 613 N 4th Ave Phoenix, AZ (602) E 2nd St Scottsdale, AZ (800) Social Service N La Montana Blvd Fountain Hills, AZ (480) E Alta Vista Rd Phoenix, AZ (602) / (602) N 103rd Ave Sun City, AZ (623)

5 Sun Health Olive Branch Senior Center Tempe Social Services Tempe Meals on Wheels YWCA of Maricopa County - Willetta Center W Peoria Ave Sun City, AZ (623) S Rural Rd Tempe, AZ (480) S Mill Ave Tempe, AZ (480) E Willetta St Phoenix, AZ (602) Home health services are classified in two categories: skilled and custodial. Skilled services refer to more intensive medical care provided by licensed health care professionals, such as nurses and therapists. Custodial care represents services that help with activities of daily living, such as dressing, cleaning and other services. Type Services provided Nurses and social workers Medical nursing care and behavioral health care Home health aides Personal care (such as bathing, dressing) and light housekeeping Physical, occupational and speech therapist Specialized therapy services Respite Care Break for in-home caregivers 4

6 Home Health Care Services Area Agency on Aging, Region E Thomas Rd Suite 108 Phoenix, AZ (602) Administration Arise Arizona (480) Arizona Care Management 1423 S Higley Road, Suite 115 Mesa, AZ (480) Banner Home Care & Hospice 1325 N Fiesta Blvd Suite 1 Gilbert, AZ (480) or (800) Boswell Memorial Hospital W Thunderbird Blvd Sun City, AZ (623) or (623) Administration Chandler Health Care Center Foundation for Senior Living 2121 W Elgin St Chandler, AZ (480) E Thomas Rd Phoenix, AZ (602) Odyssey Health Care 202 E Earll Dr Suite 160 Phoenix, AZ (602) or ( 800) Sun Health Personal Health Services W Coggins Dr Sun City, AZ (623) Vista Care 4800 N Scottsdale Rd Suite 5000 Scottsdale, AZ (480) or ( 888)

7 Medication & Pharmacy Assistance With escalating costs, the medication needs of elderly patients can have serious impact. With rising costs and limited incomes, many seniors find themselves making very difficult decisions. Pharmaceutical assistance options may include: public or private discount programs for low income individuals pharmaceutical companies have discount programs with and without eligibility requirements clinical trials - inquire with your family member s physician Resources for Assistance National Council on Aging has an online tool designed to assist individuals in identifying discount plans or free prescriptions based on question responses. ( Pharmaceutical Research and Manufacturers of America have a database of patient assistance programs through which manufacturers provide free medications to eligible patients ( National Association of Boards of Pharmacy has a list of reputable online drugstores which may offer discounts. ( AARP -State Pharmacy Assistance Programs - ( - look under prescription drug section National Council on Patient Information and Education - ( 6

8 SECTION 2: TRANSPORTATION Although a loved one may be independent enough to continue to live alone, they are not always able to provide transportation when they need to leave the home - doctor appointments, grocery stores and other errands. There are a number of public and private groups that provide door-todoor transportation specifically for the disabled and elderly. Transportation for Medical Appointments American Cancer Society 2929 E Thomas Rd Phoenix, AZ / (800) Arizona Kidney Foundation 4203 E Indian School Rd Suite 140 Phoenix, AZ Beatitudes Center DOAR - Developing Older Adult Resources 555 W Glendale Ave Phoenix, AZ (602) Disable American Veteran s Field Office 3333 N Central Ave Suite 1053 Phoenix, AZ (602) Mesa Senior Services Inc 45 W University Dr Mesa, AZ (480) Neighbors Who Care Parkside Dr Sun Lakes, AZ (480) Phoenix Human Services Dept - Reserve-a-Ride 3045 S 22nd Ave Phoenix, AZ (602) Reservation 7

9 Other Senior Transportation Resources Beatitudes Center DOAR - Developing Older Adult Resources 555 W Glendale Ave Phoenix, AZ (602) East Valley Dial a Ride 45 N Sunway Dr Gilbert, AZ (480) El Mirage Senior Center N El Mirage Rd El Mirage, AZ (623) xt 108 Gilbert Community Action Program 1140 N Gilbert Rd Suite 109 Gilbert, AZ (480) Glendale Transit 6322 W Myrtle Ave Suite A Glendale, AZ (623) Mesa Senior Services 45 W University Dr Mesa, AZ (480) Phoenix (City of) Human Services Department - Reserve-a-ride 3045 S 22nd Ave Phoenix, AZ (602) Reservation Scottsdale (City of) Transportation Dept 7447 E Indian School Rd Suite 205 Scottsdale, AZ (480) 312-TRIP (8747) Valley Metro 302 N 1st Ave Suite 700 Phoenix, AZ (602)

10 Section 3: Housing & Care Facilities At some point, it may not be feasible or desirable for your loved one to continue to live in their own home. Moving out of one s home and into a care facility is an enormous change in lifestyle and can cause great stress. Whenever possible, the decision should be discussed fully with the affected individual. Additionally, other family members, physician or other medical professionals and spiritual advisor may be of assistance in making sure the transition is as smooth and comfortable for all parties involved. There are expanding options available for individuals who either do not want to remain in their home or are not capable of safely caring for themselves in their home. Housing and Care Types Assisted living (Supportive Housing) - assisted living and other forms of supportive housing are specifically designed for those who need extra help in their day-to-day lives but who do not require 24 hour skilled nursing care found in traditional nursing homes. Often assisted living is located on the same campus (continuous care communities) with more intensive services so there is a seamless transition should a higher level of service be needed at a later date. Adult residential home - adult residential housing ( also known as shared or congregate housing) is often a group housing arrangement for independent seniors not requiring any medical professionals. An outside agency often arranges this type of housing. Skilled nursing home - skilled nursing facilities provide the highest level medical care that can not be managed safely in any other environment. Hospice - hospice provides special services and therapies so individuals who are terminally ill can remain at home or in a hospice facility. Hospice attempts to improve the quality of life for terminally ill patients. 9

11 Resources for Housing & Care Facility Selection Arizona Department of Health Services A Consumer s Guide to Nursing Homes Arizona Department of Health Services A Guide to Choosing an Assisted Living Facility How to Care for Aging Parents Better Business Bureau - Nursing Home Information and Referral Author: Virgina Morris Workman Publishing, NY Area Agency on Aging, Region One, Inc E Thomas Rd Suite 108 Phoenix, AZ (602) Arizona DES, Aging and Adult Administration Elderly Housing Care, Inc Foundation for Senior Living Glencroft Retirement Community Glendale (City of) Community Housing Division 1717 W Jefferson St Phoenix, AZ (602) (800) W Flower Cir cle Phoenix, AZ (602) E Thomas Rd Phoenix, AZ (602) N 67th Ave Glendale, AZ (623) N 61st Ave Glendale, AZ (623) Housing Authority of Maricopa County 2024 N 7th St Suite 101 Phoenix, AZ (602) Kivel Campus of Care Mesa Housing Services 3040 N 36th St Phoenix, AZ (602) xt N Pasadena Mesa, AZ (480)

12 Resources for Housing (continued) Peoria (City of) Housing Department 8355 W Peoria Ave Suite 115 Peoria, AZ (623) Phoenix (City of) Housing Department Scottsdale (City of) Community Assistance Office Senior Alternatives Inc. 830 E Jefferson St Phoenix, AZ (602) Intake 7515 E 1st St Scottsdale, AZ (480) Housing Choice Voucher Program Shared Living Village for Elderly 2234 E Maryland Dr Tempe, AZ (480) Tempe ( City of) Housing Services Division 21 E 6th St Suite 214 Tempe, AZ (480)

13 SECTION 4: CAREGIVER RESOURCES Caregivers are reminded regularly that they must take care of themselves in order to be of use to the loved one in their life they care for. Caregivers are in a difficult role of taking on an additional responsibility when most already have a full plate - jobs, families, social lives. Support Options: Informal Care - caregivers should always solicit the help and assistance of friends, family, religious support, neighbors and any others who can share the responsibility. Support Groups - support groups can provide the caregiver with the opportunity to give and receive encouragement, understanding and support. It is also a great way to share ideas and exchange information on resources. Respite Care - respite care involves utilization of services to give the caregiver a break. Services such as day care, in-home care services or companions provide this necessary resource for all caregivers. Caregiver Resources: Children of Aging Parents 609 Woodbourne Road, Suite 302A Levittown, PA (800) Family Caregiver Alliance 690 Market Street, Suite 600 San Francisco, CA (415) National Alliance for Caregiving National Family Caregivers Association 4720 Montgomery Lane, 5th Floor Bethesda, MD Connecticut Avenue, #500 Kensington, MD Well Spouse Foundation 63 W. Main Street, Suite H Freehold, NJ

14 Caregiver Respite Alzheimer s Association - Desert SW Region 1028 E McDowell Road Phoenix, AZ (800) Area Agency on Aging - Region One 1366 E Thomas Road Suite 108 Phoenix, AZ (602) Assistance For Independent Living 325 E Southern Ave, Suite 107 Tempe, AZ (480) Foundation for Senior Living 1201 E Thomas Road Phoenix, AZ (602) Marc Center of Mesa, Inc 924 N Country Club Drive Mesa, AZ (480) Neighbors Who Care Parkside Drive Sun Lakes, AZ (480) Ridgecrest Healthcare N 38th Street Phoenix, AZ (602) Sirrine Adult Day Health Care 247 N MacDonald Mesa, AZ (480)

15 Support Groups This list identifies only a small portion of the support groups available. Caregivers and family members can consult with their loved ones physician if a specialized group might assist or for further support group referrals. Alzheimer's Association - Desert Southwest Chapter Support Groups Call for meeting information (602) (800) Generations Call for meeting information (602) Mesa Senior Services, Inc - Support Groups 247 MacDonald Street Mesa, AZ (480) Muhammad Ali Parkinson Research Center - Support Groups Call for meeting information (602) Scottsdale (City of) Civic Center Senior Center - Support Groups 7375 E 2nd St Scottsdale, AZ (480) Sun Cities Interfaith Community Care Support Groups N El Mirage Road Surprise AZ (623) Sun Health Support Groups N 99th Ave Sun City, AZ (623)

16 SECTION 5 : SPECIALIZED SERVICES Some conditions or issues can compound the challenges for care givers. Specialized resources exist to assist caregivers through education, referral and support Medical Conditions Alzheimer s Disease Education and Referral Center P.O. Box 8250 Silver Spring, MD (800) Alzheimer s Association 225 N. Michigan Avenue, Suite 1700 Chicago, IL (800) American Cancer Society 1599 Clifton Road, NE Atlanta, GA (404) Information Line (800) American Diabetes Association American Foundation for the Blind American Heart Association American Lung Association American Parkinson s Disease Association Arthritis Foundation 1660 Duke Street Alexandria, VA (703) Information Line (800) West 16th Street New York, NY (212) Hotline (800) National Center 7272 Greenville Avenue Dallas, TX (214) Broadway New York, NY (212) Suite 401, 60 Bay Street Staten Island, NY (718) Information Hotline (800) Spring Street, NW Atlanta, GA (404) Dizziness and Balance Disorders Association Resource Center, Room Northwest 22nd Street Portland, OR (503)

17 Elderly Abuse AZ Adult Protective Services Phoenix, AZ (602) Administration (877) hour Hotline Aging and Adult Administration Office of the State Long Term Care Ombudsman (nursing home abuse or complaint) Arizona Department of Health Services, Division of Licensing American Bar Association Commission on Law and Aging National Academy of Elder Law Attorneys National Senior Citizens Law Center Legal Issues 1789 W Jefferson, 950A Phoenix, AZ (602) N 18th Avenue #440 Phoenix, AZ (602) th Street, NW, 8th Floor Washington, DC (202) North Country Club Road Tucson, AZ (520) th Street, NW, Suite 400 Washington, DC Governmental Agencies & National Assistance Organizations Department of Veteran Affairs Office of Public Affairs Center for Medicare and Medicaid Services (CMS) American Association of Retired Persons (AARP) Administration on Aging Eldercare Locator 810 Vermont Avenue, NW Washington, DC (800) (800) (toll-free TTY) Security Building Baltimore, MD (877) (toll-free) (866) (toll-free TTY) E Street, NW Washington, DC (202) (800) American Geriatrics Society Foundation for Health in Aging National Association of Area Agencies on Aging The Empire State Building 350 Fifth Avenue, Suite 801 New York City, NY (800) th Street, NW, 6th Floor Washington, DC (202) National Council on the Aging 300 D Street, SW, Suite 801 Washington, DC (202)

18 Section 6: Senior Citizen Community Centers Avondale Senior Center 1007 S 3rd St Avondale, AZ (623) Deer Valley Community Center 2001 W Wahalla Lane Phoenix, AZ (602) Buckeye Community Action Program ( CAP) 201 E Centre Ave Buckeye, AZ (623) Desert West Community Center 6501 W Virginia Ave Phoenix, AZ (602) Cashion Community Center W Pima Street Avondale, AZ (623) Devonshire Senior Center 2802 E Devonshire Avenue Phoenix, AZ (602) Chicanos por la Causa, Inc E Buckeye Road Phoenix, AZ (602) El Mirage Senior Center N El Mirage Road El Mirage, AZ (623) ext: 108 Chinese Senior Center 734 W Elm Street Phoenix, AZ (602) Esther Angulo Community Center 9555 W Van Buren Street Tolleson, AZ (623) Community Services of Arizona 670 N Arizona Ave, Suite 23 Chandler, AZ (480) ext. 203 Foundation for Senior Living (FSL) 1201 E Thomas Road Phoenix, AZ (602) Concord Senior Center - Tempe 2600 N Saratoga Street Tempe, AZ (480) Gila Bend Community Action Program ( CAP) and Senior Center 202 N Euclid Gila Bend, AZ (928) or

19 Senior Citizen Centers (continued) Goelet A C Beuf Community Center, Senior Programs 3435 W Pinnacle Peak Road Phoenix, AZ (602) or (602) Golden Gate Community Center 1625 N 39th Avenue Phoenix, AZ (602) Guadalupe Senior Citizen Center 9401 S Avenida Del Yaqui Guadalupe, AZ (480) Paradise Valley Community Center N 40th Street Phoenix, AZ (602) Phoenix (City of) HSD - McDowell Place Senior Center 1845 E McDowell Road Phoenix, AZ (602) Salt River Pima-Maricopa Indian Community E Osborn Road Scottsdale, AZ (480) Jewish Community Senior Center 1118 W Glendale Avenue Phoenix, AZ (602) Luke Krohn Senior Center 1940 ½ E Villa Street Phoenix, AZ (602) Salvation Army Laura Danieli Senior Activity Center 613 N 4th Avenue Phoenix, AZ (602) Scottsdale (City of) Civic Center Senior Center 7375 E 2nd Street Scottsdale, AZ (480) Manzanita Senior Center 3581 W Northern Avenue Phoenix, AZ (602) Marcos de Niza Senior Center 305 W Pima Street Phoenix, AZ (602) Scottsdale (City of) Human Services Division 7340 E Scottsdale Mall Scottsdale, AZ (480) Scottsdale (City of) Parks & Recreation Division 7340 E Scottsdale Mall Scottsdale, AZ (480) Mesa Senior Services, Inc. 45 W University Drive Mesa, AZ (480) Senior Opportunities West 1220 S 7th Avenue Phoenix, AZ (602)

20 Senior Citizen Centers (continued) Senior Services East 1818 S. 16th Street Phoenix, AZ (602) Senior Services Inc N La Montana Blvd Fountain Hills, AZ (480) Westside Senior Center 4343 W Thomas Road Phoenix, AZ (602) YWCA of Maricopa County - Willetta Center 755 E Willetta St Phoenix, AZ (602) South Mountain Community Center 212 E Alta Vista Road Phoenix, AZ (602) or (602) Sun Health Olive Branch Senior Center W Peoria Avenue Sun City, AZ (623) Sunnyslope Senior Services 802 E Vogel Ave Phoenix, AZ (602) Surprise ( City of) Community Initiatives N Hollyhock Street Surprise, AZ (623) Tempe (City of) Social Services 3500 S Rural Road Tempe, AZ (480) Tempe Community Action Agency, Inc E Orange Street Tempe, AZ (480) Via Linda Senior Center E Via Linda Scottsdale, AZ (480)

21 COMMUNITY INFORMATION & REFERRAL Community Information And Referral (CIR) operates a confidential Help Hotline service that provides individuals with information, answers and referrals on available resources and programs. A specialist will find out what kind of assistance you are looking for, and then, will direct you to agencies and programs that may be able to help. The Help Hotline service is free. The CIR Help Hotline can help you find information on over 9,000 health and human services provided by governmental and nonprofit organizations including: Food and Housing (example: food assistance, nursing home care) Family Assistance (example: day care services, in-home friendly visits) Financial Assistance (example: utility assistance) Health Services (example: services for physically disabled, health clinics) Community Information and Referral Calling from: Calling from inside Maricopa County: Calling from outside Maricopa County: ARIZONA COMMUNITY 24-HOUR HELPLINE CREDITS Area Agency on Aging: 1366 E Thomas, Suite 108, Phoenix, AZ Community Information and Referral Directory of Human Services, 2006 Edition Family Caregiver Alliance: 180 Montgomery St Ste 1100, San Francisco, CA Virginia Morris: How to Care for Aging Parents : Workman Publishing, NY,NY,