2010 Software Reviews

Transcription

1 INSTITUTION PROFILE General information Choice lists Free answers / Descriptions / s # Name Country Ghana Region Sub Saharan Africa Language most spoken in operating region English Size of the institution SMALL(<5,000 clients) Branches network and type of environment (Urban / Rural) Total number of branches 3 Nb of branches in urban area 3 Number of urban computerized locations 3 Nb of branches in rural area 0 Number of rural computerized locations 0 Staff overview Total Number of staff 86 Cashiers 5 Loan Officers 32 Branch Managers 3 Other Branch staff 13 Head Office staff 19 Others 14 Total Number of staff in the IT department? 4 How many IT staff is involved in the day to day management of the 2 microfinance software? Full time equivalent? 1.5 % of IT department 37.50% Main products Loans Individual clients Solidarity groups with individual loans Solidarity groups with group loans Others Deposits Saving account Current account Overdraft account Term deposit Planned saving Group saving Other (user defined) Other products and services Payment cards E-Zwich smart card - To be launched early 2010 Payment services (bills, utility management) Foreign exchange service National transfers Only within Advans Ghana network International transfers Western Union / Money Gram / Other To be launched in early 2010 SWIFT Insurance Other products and services 1 of 5

2 OVERVIEW OF YOUR MANAGEMENT INFORMATION SYSTEM (MIS) Systems implemented and used by your institution Choice lists Free answers / Descriptions / s Name of your microfinance or banking software Name of the vendor Additional softwares or in-house systems Accounting, a software Sage 100 daily export/import Human resources management None Reporting, a software Business Intelligence Tool + Excel (50%) - MIS (50%) Others (please specify), a software Customer Relationship Management Tool Connectivity solutions and consolidation Connectivity solutions between Head Office and branches Other Canopy Technology -Radio Reporting consolidation from branch to head-office Your microfinance or banking software Version (exact release currently used) v4.2 Have you been through a End of Year process with this release? Maximum number of accounts handled within your software Since when are you using a microfinance or banking information system? 10/9/2008 Any change of system since then? If, date Names of previous microfinance or banking systems used Names of softwares pre-selected before choosing the one you are currently using How did you first hear about your current software? In case of problem regarding your system that cannot be solved internally, who helps you? Advans global RFP: SAB, Orbit, Abacus Horus Development Finance did the pre-selection Horus Development Support Team & Orbit Software Support The vendor company (UK) An IT firm different from vendor Other Technical Assistance from Holding IT support (Horus DF) Do you have a maintenance contract with the above mentioned company? If T, how do you contract to obtain support? Have you had any serious bug or other problems since the start of operations with the software? Nb of releases implemented ONE Total number of users of your system Number of Cashiers using the system 5 Number of Loan Officers 32 Number of Branch Managers 3 Number of Other Branch staff 0 Number of Head Office staff 19 Number of Others staff using the system 0 Data synchronization between Head Office and the branches Centralized on line Any comments regarding the data synchronization? Do the loan officers and cashiers use the system: In real time in front of the client? In batch mode? Both? Do you currently intend to change system? If, are you already in a selection process? If, names of microfinance or banking systems envisaged 2 of 5

3 Number of servers Your IT equipment within your institution Numbers of clients work stations What innovative solutions are used by your institution? ATM PDA Cell phone Others SATISFACTION REGARDING YOUR MICROFINANCE SYSTEM - Are you satisfied with your microfinance software? Overall rating Functionality Ease of use: Languages Navigation Data capture On line help or contextual help Quality of warning messages Reliability and performances: Management reporting and data analysis Implementation, training and support - Are you satisfied with your software functionalities? Client Information Management Loan management Individual clients Solidarity groups with individual loans Solidarity groups with group loans Village banks with individual loans Village banks with group loans Village banking Deposits management Saving account Current account Overdraft account Term deposit Planned saving Group saving Teller management Transfer Operational reporting Regulatory Authorities reporting (Central bank, ) Share management Accounting Additional functionalities - Are you satisfied with your software security features? User profile management Data storage and backup Audit - What is your appreciation of the implementation process? Ease of installation Ease of configuration Quality of operational training provided Quality of technical training provided - What is your appreciation of the customer support? T USED T USED T USED T USED T USED T USED T USED T USED T USED T APPLICABLE Orbit Servers -2,Zimbra server -1, Business Intelligence server -1, File servers -3, Sage server Promptness Support 1st level is done by Horus Development Support Team Accuracy of answers Support 1st level is done by Horus Support language adequacy Support 1st level is done by Horus Overall satisfaction Did the software help to improve the services offered by your organization? Offer a fast and convenient service to clients Provide most of the controls Would you recommend the product to another MFI? Easy to use for front office users. Information is easy accessible Would you recommend the team or company who did the implementation to another MFI? In your opinion, is there any important functionality missing? Do you feel any gap between what you bought and what you finally got? Please include any additional comments you may have here 3 of 5

4 What about the quality of documentation? Were you provided with an up-to-date technical documentation? if - Appreciation of the documentation (please rate) Were you provided with a user manual? if - appreciation of the user manual? (please rate) Is there an online help / documentation? if - appreciation of the documentation (please rate) What about the implementation process? Was the implementation process well planned and were deadlines respected? During the implementation did you have to perform adaptations or specific developments to the software? Did you have to change or adapt your organization or procedures to be in line with the software? Did you face any unexpected problem during implementation? If your institution was not a "green field", how did the data migration go? How did your institution proceed to the implementation process? Alone (Go to question 4.1) With the vendor of the software (Go to question 4.1) With the vendor and a specialized consulting firm (Go to question 3.9.5) With a specialized consulting firm (Go to question 3.9.5) # Can you provide the contact details of the consulting firm? Horus DF 4 of 5

5 Duration and workload related to your implementation process for the current microfinance software STEP Duration Unit Number of staff involved Number of external experts involved Preparation and need assessment 6 Months 2 Selection of software 6 Months 2 From contract signed: Installation and configuration 1 Months 3 2 Testing / User Acceptance tests 3 Weeks 3 2 Pilot phase First branch roll-out 6 Months 3 1 Full roll-out TOTAL N/A N/A Profile of people involved / s Horus IT consultants Horus IT consultants MFI creation Cost related to your microfinance software, from need assessment up to full branch roll-out including 1 year of maintenance Product / Service Type of supplier Detailled Description / Cost in local currency Need Assessment and Selection - Technical Assistance Consultancy Local currency name Implementation Core Software License Software Provider Starter kit for 50 users 120,000 Additional modules License Server License Database License Software editor fees & expenses 250,000 Customization Training Other (expert technical assistance...) Hardware and Telco Connection Hardware investment (Servers, Printers, Computers ) Ghana Cedis 60,000 Network infrastructure & security investment HQ + Branch Ghana Cedis 8,000 Network communications (charge of a year after full roll-out) HQ -> Remote Branch Ghana Cedis 12,000 Ohter investments (premices adaptation, electricity fitting etc...) 6500 Ghana Cedis 6,000 Maintenance (yearly cost after full roll-out) Cost in $ Total cost ownership 576,000 5 of 5