VERITAS SNMP Extension 4.0

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1 VERITAS SNMP Extension 4.0 Administrators Guide For Windows and UNIX

2 Disclaimer The information contained in this publication is subject to change without notice. VERITAS Software Corporation makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. VERITAS Software Corporation shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual. Copyright Copyright VERITAS Software Corporation. All rights reserved. VERITAS, VERITAS Software, the VERITAS logo, VERITAS SNMP Extension, and all other VERITAS product names and slogans are trademarks or registered trademarks of VERITAS Software Corporation. VERITAS, the VERITAS Logo, and SNMP Extension Reg. U.S. Pat. & Tm. Off. Other product names and/or slogans mentioned herein may be trademarks or registered trademarks of their respective companies. VERITAS Software Corporation 350 Ellis Street Mountain View, CA USA Phone Fax

3 Contents Preface Audience and Purpose of this Document Conventions Typographic Conventions Notes and Cautions Key Combinations Chapter 1. Introduction Description of VERITAS SNMP Extension Architectural Overview Types of Events Supported SNMP Compatible Frameworks Supported Platforms List of Features Chapter 2. Installation System Requirements Supported Platforms Required Packages Pre-Installation Questions to Consider Server Information SNMP Framework Monitoring Information Where to Get VERITAS SNMP Extension Software iii

4 Installing VERITAS SNMP Extension on UNIX Installing VERITAS SNMP Extension on Windows SNMP Extension Files Available After Installation Support and Distribution Chapter 3. Standard Frameworks Configuration HP OpenView Network Node Manager SNMP Event Configuration HP ITO Integration Steps Allowing New Trap Definitions IBM/Tivoli NetView or TEC Configuration Steps CA UniCenter TNG Enterprise Manager Configuration Example Chapter 4. Customization Required Customizations Customizing snmpd.conf Customizing notify.conf Optional Customizations Customizing snmp.conf Customizing freq.conf Customizing messages.conf Customizing process.conf Customizing collector.conf Customizing vcs.conf Customizing vxvm.conf Customizing vxfs.conf Customizing vsm.conf Agent Usage Appendix A. Common Events Most Common Events iv Administrators Guide

5 Condition/Threshold Based Events Critical Process Based Events Event Samples Appendix B. Supported NetBackup Error Conditions Monitored Standard NetBackup Error Conditions and Error Codes Condition/Threshold Based Events Critical Process Based Events Name: abnormal_backup_exit_status Name: DB_backup_failed Name: DB_backup_is_disabled Name: freezing_media Name: suspending_media Name: media_required_for_restore Name: downed_drive Name: exceeded_cleaning_frequency Name: exceeded_max_mounts Name: mount_request Name: no_cleaning_tape Name: zero_cleanings_left Appendix C. Supported VxFS Error Conditions Supported VxFS Capacity and Rules Related Error Conditions VxFS file system full VxFS Defragmentation VxFS Damaged VxFS license VxFS free inodes is critical Supported VxFS Standard Error Codes Code: Code: Contents v

6 Code: 003, 004, Code: 006, Code: 008, Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: 029, Code: Code: Code: Code: Code: Code: Code: Code: vi Administrators Guide

7 Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: 048, Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Contents vii

8 Appendix D. Supported VCS Error Conditions Supported VCS Critical Events Supported VCS Critical Daemon Process Error Conditions Supported VCS Standard Error Codes Code: Code: Code: Code: Code: Code: Code Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: viii Administrators Guide

9 Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Supported VCS Standard Error Conditions for Windows NT/2k platform Failed to create directory Insufficient Memory Could not add privileges The name of the local host is invalid Failed to save the registry Failed to restore the registry Contents ix

10 The main (root) key is unknown Failed to get the computer name Duplicate key, or already part of notification Delete and Restore not attempted as backup file cannot be created Open registry keys Agent module and Registry change monitor module are not of the same version Could not locate the file filename Appendix E. Supported VxVM Error Conditions Supported VxVM Capacity and Rules Related Error Conditions VxVM license VxVM Disk group free space is critical VxVM Disk free space is critical Read time rule for disk, subdisk, plex and volume Write time rule for disk, subdisk, plex and volume Read, write, wait rules for given disk, subdisk, plex and volume Supported VxVM Standard Error Codes Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: x Administrators Guide

11 Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Contents xi

12 Code: Code: Code: VM Fatal Error Messages Code: Code: Code: Code: Code: Code: Code: VM Kernel Warning Messages Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: Code: xii Administrators Guide

13 VM Kernel Panic Messages Code: Appendix F. Event IDs Events and Scripts VERITAS SNMP Event IDs in SNMP v abnormaljobevent normaljobevent nbuextevent nbbackupfailed dbbackupisdisabled freezingmedia suspendingmedia mediarequiredforrestore downeddrive exceededcleaningfrequency exceededmaxmounts mountrequest nocleaningtape zerocleaningsleft errorvxvmevent normalvxvmevent errorvxfsevent normalvxfsevent errorvcsevent normalvcsevent logevent processevent collectorevent coldstart Contents xiii

14 heartbeat VERITAS SNMP Event IDs in SNMP v VRTSnbuJobEvent VRTSnbuExtEvent VRTSnbuEvents VRTSvxvmEvent VRTSvxfsEvent VRTSvcsEvent VRTSLogMonitor VRTSProcessMonitor VRTSCollectorMonitor VRTSeneMonitor Index xiv Administrators Guide

15 Preface This preface discusses the audience and purpose of the document and describes the typographical conventions used. Audience and Purpose of this Document This manual is intended for IT professionals who are using SNMP extension to integrate VERITAS storage environment with SNMP compatible enterprise management frameworks. It is expected that the users are familiar with VERITAS core products such as NetBackup and user-specific SNMP compatible frameworks such as HP Openview Network Node Manager. 1

16 Conventions Conventions The following describes typographical and other conventions used in this guide. Typographic Conventions Typographic Conventions Typeface Bold fixed width Fixed width Italics Sans serif (italics) Serif (no italics) Usage Input. For example, type cd to change directories. Paths, commands, filenames, or output. For example: The default installation directory is /opt/vrtsxx. Book titles, new terms, or used for emphasis. For example: Do not ignore cautions. Placeholder text or variables. For example: Replace filename with the name of your file. Graphical user interface (GUI) objects, such as fields, menu choices, etc. For example: Enter your password in the Password field. Notes and Cautions Note Note This is a Note. Notes are used to call attention to information that makes using the product easier or helps in avoiding problems. Caution Caution This is a Caution. Cautions are used to warn about situations that could cause data loss. Key Combinations Some keyboard command sequences use two or more keys at the same time. For example, holding down the Ctrl key while pressing another key. Keyboard command sequences are indicated by connecting the keys with a plus sign. For example: Press Ctrl+t 2 Administrators Guide

17 Introduction 1 VERITAS SNMP Extension automatically and reliably monitors and notifies system administrators of hardware or software failures in a VERITAS Storage Management environment. If desired, it can take the corrective actions necessary to resolve the problem. VERITAS SNMP Extension offers an extensible SNMP and MIB based enterprise framework integration and intelligent proactive event management for VERITAS data availability solutions such as: NetBackup Volume Manager File System Storage Migrator Cluster Server The products listed above can be worked with out-of-box. It is also possible to integrate other VERITAS products with SNMP through VERITAS Consulting Servicees. It enables centralized frameworks to monitor, control and configure your mission-critical VERITAS environment. It intelligently monitors the VERITAS data availability environments and notifies system administrators of various events, whether hardware or software, and, if desired, automatically takes predefined corrective actions necessary to resolve the problem. SNMP events can be integrated to framework tools such as HP OpenView or sent directly to the system administrator via pager or . The VERITAS SNMP extension allows customers to use their frameworks to manage VERITAS products. Advanced framework functions like event correlation, web based interfaces, reporting, and escalation policies can now be applied to VERITAS software products. Using the SNMP Extension, customer achieve enterprise-level data availability management, proactive event management and streamlined business process. The VERITAS SNMP Extension is available as an extension to core VERITAS software products. In addition, a web-based GUI interface and a centralized event repository are available for users to achieve integrated storage operation. 3

18 Description of VERITAS SNMP Extension Description of VERITAS SNMP Extension VERITAS SNMP Extension comes with a unique extensible MIB and SNMP Agent for the following VERITAS products: VERITAS NetBackup (NBU) VERITAS Cluster Server (VCS) VERITAS Volume Manager (VxVM) VERITAS File System (VxFS) VERITAS Storage Migrator (VSM) The SNMP Extension provides functionality that addresses the unique needs in each product area. Architectural Overview The VERITAS SNMP Extension employs a leading edge SNMP MIB based framework integration and intelligent proactive event management technology. It uses a multi-threaded SNMP and Event management service which bridges the framework and VERITAS products. Complete SNMP Integration 4 Administrators Guide

19 Architectural Overview While up and running, the service does the following: Constantly monitors the health of the VERITAS product environment Collects VERITAS product information upon framework operator s requests Automatically captures and notifies of events which are conditions that system administrators view as important to the overall functionality of their environment. Events can vary in nature and depending on the VERITAS product involved. Illustration of Proactive Event Notification Types of Events General event types include: Information and warning messages Severe or fatal error conditions Capacity related conditions (where pre-defined thresholds are exceeded) Process related conditions (detection of hanging or stopped processes) Chapter 1, Introduction 5

20 Architectural Overview For each supported VERITAS product, there are a number of predefined out-of-box events. You can also add non-standard events. Pre-Defined Events, per Product VERITAS Product Sample SNMP Extension Event VERITAS NetBackup All backup job related errors Tape drive down Critical backup failure Backup process stalled Any standard NetBackup error message VERITAS Cluster Server Critical HA engine and agent errors Critical resources, services, resource group failures, administrative intervention is required Fail-over failed or succeeded. All system configurations have become STALE. Unable to form cluster Agent can not start or exiting Had not available. Internal engine & agent process errors VERITAS File System All critical, error and warning VxFS event VxFS file system space has dropped below a threshold VxFS license about to expire VxFS free inodes is critical VERITAS Volume Manager All critical, error and warning VxVM event The amount of space consumed in VxVM volume exceeds a threshold VxVM Disk free space is critical VxVM Disk group free space is critical Average write time (ms) is too long for given disk, subdisk, plex and volume. Average read time (ms) is too long for given disk, subdisk, plex and volume. 6 Administrators Guide

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