Unit Information Form

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1 Unit Information Form Unit Information Form (UIF) UIF01011 SECTION 1 - Changes made to Section 1 of the UIF will require Faculty level approval. If substantial changes to Units/Courses are required, consult with Sub Dean (Quality Enhancement) for advice Unit Name Unit Code Organising Modern Health Care Services SHR608-6 Level 7 Credit Value 15 Location of Delivery Luton, Putteridge Bury and International MBA Centres This unit provides a structured space to deepen and apply notions of systems working to the specific challenges of organising complex health care services effectively and efficiently. The unit design supports the exploration of best practice and praxis (theory practice links) relevant for Health Service delivery in learners own contexts. Summary/Overview Appreciative enquiry and problem based learning promote the skills of critical analysis, negotiation and resolution required of all Health Care leaders. Participants will be provided with scenarios for debate, analysis and the merits of proposed resolutions will be further explored. The teaching, learning and assessment philosophy of an open and constructive approach is chosen deliberately to support participants to develop the depth of critical evaluation required to generate a report recommending responses to an specifically identified Health Care Service design issue, and reflect on the value of the process as a whole. To constructively evaluate collegiate working and explore best practice Aims To develop capacity to manage differences of experience, expectation, uncertainty and risk inherent in the complex and ever changing health service environment To develop the astuteness to balance innovation and creativity To identify a real world concern worthy of health service

2 Core Learning Outcomes provision analysis leading to a recommendations report demonstrating how recommendations would be realised Learning Outcomes On completion of this unit you should be able to: Assessment Criteria To achieve the learning outcome you must demonstrate the ability to: 1 Critically analyse and constructively reflect the realities associated with the organisation of current and future health care services Critically evaluate the use of Appreciative Inquiry and Problem Based Learning Propose, maintain and reflect on how to create effective and efficient collaborative strategic working relationships which embody risk awareness, leadership, influence and collegiality 2 Identify factors that determine optimal design and delivery of organisational and operational structures in the presence of competing influences Demonstrate how the effective use of a range of specific organisational models support decision making Evaluate how the challenges of conflicting demands are resolved 3 Critically evaluate how the fiscal environment impacts on service delivery Evaluate the consequences of effective and ineffective fiscal foresight, noncompliance and unforeseen events Differentiate between and find common ground among the agendas of profit and not-for profit organisations 4 Global Health : Synthesise national and organisational responsibilities associated with resource use Postulate the impact of changing population demographics and transport policies on access to health care services Critically review and demonstrate how the realities of maintenance, depreciation, waste management, recycling and carbon minimisation may influence the design of future health care service 1 5 Critically evaluate theories concerning the practical application of selected Human resource strategies Exercise critical judgment in the selection of workforce planning tools, workforce development and succession strategies, contracting in or subcontracting out Critically explore how emotional intelligence supports responsiveness, change, creativity and stability

3 SECTION 2 - Any changes made to Section 2 of the UIF will normally require Faculty level approval Period of delivery Two years part-time/one year full-time Student Activity (10 notional learning hours = 1 credit) Approach to Learning Skills Development Activity e-learning - workshops, self directed study, research, and voice to voice Notional Learning Hours Contact Groupwork 30 Assessment preparation and 30 writing Total 150 In this unit learners are consistently invited to apply a range of models to particular healthcare settings. The approach is predominantly group work utilising problem based and self-directed learning and appreciative inquiry. You will be encouraged to identify the competing demands and agendas inherent in the design and development of modern healthcare services. Assessment is by report and structured critical reflection on the learning journey during the unit. Communication To help with the development of this;- Your oral communication skills are developed through practical tasks, and via informal group work activities, focused on problem solving. These activities and opportunities seek to mimic activities and settings to be found in the real world. Application of report and reflective academic writing skills are required for assessments 1 Information Literacy To help with the development of this you will:- Make effective use of the virtual learning environment (VLE); Use of books, journals, conference proceedings as well as the online subscribed content to information for current topics; Research and Evaluation To help with the development of this you will be guided (and encouraged) to access and critically review information sources throughout the unit in support of topics relevant to practical learning activities, Creativity and Critical Thinking To help with the development of this you will:- Develop innovative/creative solutions and will be exposed to a number of scenarios to which you will

4 Assessment Strategy apply both critical and appreciative thinking. A creative approach to problem solving is encouraged, not only in relation to specific practical tasks, but also to wider issues that relate to real world concerns in relation to information systems. All the assessments provide opportunities for you to demonstrate applied leadership, management skills, knowledge, understanding creativity and critical awareness. You will apply your critical understanding of factors that impact on modern healthcare organisations to writing a structured report with recommendations on a service design and delivery case study 3000 words. (70%) The second part of the assessment is a reflective account (1500 words) of your learning process which highlights your personal professional development and how the unit has contributed to your capacity to organise modern healthcare services. (30%) No 1 CS 2 RE Assessment Method* Description of Assessment Method Report and recommendations Reflective account of learning and development Weight % Learning Outcomes Assessed Submission week (assignments ) or length (exam) 70 x x x x Week X x Week 14 *The following codes for assessment methods apply:- AR Artefact PC Practical CB computer-based PF Performance CS case study PL placement DI dissertation or project PO Portfolio EX Exam PR Presentation GR group report RE individual report IT In-unit test OR Oral LR literature review OT Other SECTION 3 - Once initial approval of the unit has been given, the Unit Co-ordinator may make changes to this section, following appropriate consultation Outline Teaching Schedule Introduction. Systems thinking review. Appreciative Inquiry (AI) & Problem Based Learning (PBL) The World as a healthy planet. Carbon Minimisation : Ethical & governance complexities Stakeholder politics: communication, consultation, engagement Demand verse Provision, Profit v Not for Profit Service delivery evolution : Mergers & acquisitions Accessing tomorrows health care provision - population transport models Tooling up : the challenges of technological innovation Centres of excellence v Community locality Workforce planning strategies : Growing our own or Bringing in Fresh Integrated working : What it really means for internal and external customers

5 Recommended Resources Essential Innovative, creative & driven personalities : Organisational emotional intelligence Reflection & Reflexivity : Tensions in responsibility, awareness and personal development Problem Based Learning Group reflective presentations 1 Problem Based Learning Group reflective presentations 2 Unit review Anderson, M. (2004) The metrics of workforce planning. Public Personnel Management. 33 (4) pp Hughes, M. (2009) Handbook for developing emotional and social intelligence: best practices, case studies, and strategies. Oxford: Pfeiffer Savin-Baden, M. (2004) Foundations of problem based learning. Maidenhead: Open University Press Vissers, J. (2005) Health operations management: patient flow logistics in health care. London: Routledge World Health Organisation (2005) Preparing a health care workforce for the 21 st century: the challenge of chronic conditions. Available at: (Accessed: 29 June 2010) World Health Organisation (2007) Assessing financing, education, management and policy context for strategic planning of human resources for health. Available at: (Accessed: 29 June 2010) Background Walburg, J. (2005) Performance management in health care: improving patient outcomes an integrated approach. London: Routledge Walsh, K. (2006) Healthcare management. Maidenhead: Open University Press Journals Public Personnel Management Review of Public Personnel Administration Workforce Websites NHS Workforce Planning World Health Organisation SECTION 4 Administrative Information Faculty Health and Social Sciences and Business School

6 Field Department/School/Division Healthcare Business Systems Unit Co-ordinator Version Number 1.0 Body approving this version Date of University approval of this version (dd/mm/yyyy) Shared Units Indicate below all courses which include this Unit in their diet Executive MBA Healthcare MBA hospital and health services Form completed by: Linda Jones / Bernadette Henderson Name: Date: 30 th June 2010 Authorisation on behalf of the Faculty Teaching Quality and Standards Committee (FTQSC) Chair: Date:... Unit Updates Date (dd/mm/yyyy) Nature of Update FTQSC Minute Ref: