Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity

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1 Oracle Enterprise Communications Solutions for Microsoft Lync Migrate seamlessly to Microsoft Lync while reducing cost and complexity

2 Oracle s Lync integration solution helps IT organizations save time and money when integrating Lync with other IP-based communications platforms and SIP trunking services Enterprises across the globe are turning to Microsoft Lync to improve collaboration and boost worker productivity. The popular unified communications (UC) platform s rich voice, video, instant messaging, and meeting capabilities allow users to stay connected with colleagues and customers anywhere, anytime. Oracle s Lync integration solution helps IT organizations save time and money when integrating Lync with other IP-based communications platforms and services. The solution is ideal for Lync customers who plan to: Deploy Session Initiation Protocol (SIP) trunking services Connect Lync to other UC systems and IP-PBXs Institute uniform dial plans and common services across multivendor networks Extend corporate UC services to Internet users Extending real-time IP communications sessions across IP networks can be fraught with deployment and operational challenges. Connectivity, security, and control issues can lead to project delays, budget overruns, and poor service quality. Oracle s Lync integration solution streamlines Lync rollouts by mitigating complex connectivity, security, and control challenges. The solution combines a core communications controller with comprehensive session border control and service management functions, helping IT organizations implement highly secure, reliable, and scalable UC services quickly and cost effectively. It helps Lync customers simplify integration with other IP-based communications platforms and services, protect Internet and SIP trunking borders, and unify dial plans and services across the enterprise. The solution also helps eliminate Lync adoption barriers by allowing end-users to migrate to Lync at their own pace. 2

3 Microsoft Lync Deployment Challenges IT organizations face complex connectivity, security, and control challenges when interfacing Lync with other IP communications platforms and services. Connectivity System incompatibilities, protocol interoperability issues, and product adoption barriers can hinder Lync integration efforts and hamper SIP trunking service deployments. Lync customers often encounter multi-vendor interoperability issues, codec incompatibilities, address scheme disparities, and emergency call handling issues when implementing SIP trunks or connecting to other UC servers or IP-PBXs. And migrating PBX users to Lync for voice introducing new clients and capabilities can be disruptive. Security SIP trunks and Internet-facing services open the enterprise to a wide range of threats and service quality concerns, including denial of service (DoS) attacks, viruses, and IP telephony spam. Attackers can leverage public domain scanners and reconnaissance tools to identify and exploit security weaknesses from inside or outside the enterprise. Attackers may try to manipulate signaling or media flows, disrupt network infrastructure, eavesdrop on confidential exchanges, or commit service theft. Control Instituting consistent policies and common services across multivendor networks can be a challenge. Administering dial plans and routing policies across diverse IP PBXs and UC servers can be a labor-intensive, error-prone proposition; each UC system is independently configured and controlled. Identifying, isolating, and resolving signaling and call quality issues across vendors and service boundaries can be challenging as well. 3

4 SOLUTION BENEFITS Accelerate Lync rollouts by mitigating product interoperability and service interworking issues Improve Lync scalability with load balancing and Lync media offload capabilities Simplify user migration by routing sessions to preferred softphone or hard phone. Deploy with confidence using Microsoft UCOIP-qualified solutions Improve service availability by rerouting sessions around equipment and network failures Contain communications costs by consolidating resources and leveraging the corporate WAN for real-time communications (on-net routing) Mitigate risks with advanced DoS/DDoS and overload protection Ensure consistent user experiences with uniform dial plans and policies Solution Overview Oracle s Lync integration solution is specifically designed to address the complex connectivity, security, and control challenges IT teams typically encounter when integrating Lync into their existing IP telephony environment. The solution simplifies system integration, protects Internet and SIP trunking borders, and enables uniform dial plans and policies across multivendor communications environments. The comprehensive solution includes the following components: Oracle Enterprise Communications Broker is a core communications controller that orchestrates sessions and connects dissimilar UC systems and IP-PBXs. The product centralizes dial plan management, call control, and session routing functions and mitigates multivendor interoperability issues. Oracle Enterprise Session Border Controller secures access to wide area network (WAN) services, including SIP trunks and the public Internet. The product protects against security threats, mediates protocol differences between network services, adapts to variations in media encoding, and ensures compliance with next-generation emergency calling services. Oracle Enterprise Operations Monitor provides extensive end-to-end management and troubleshooting capabilities. The product simplifies multivendor network operations and helps ensure high service quality for IP communications. Oracle Communications Consulting Services helps IT organizations simplify Lync deployment and support. The offering includes extensive project management, pre-installation planning, on-site implementation, and postinstallation remote consultative services. Simplify operations with end-to-end service monitoring and troubleshooting tools Internet Eliminate project risk by leveraging expertise and proven solutions from a market leader Vendor A SIP Trunk PSTN Vendor B Hosted Services Figure 1. Oracle s Lync integration solution 4

5 Key Features Oracle s Lync integration solution provides a broad range of features to address the complex connectivity, security, and control challenges associated with integrating Lync with other IP communications platforms and services. Connect The solution helps Lync customers accelerate SIP trunking service rollouts and streamline integration with other UC servers and IP-PBXs. Flexible SIP header manipulation rules (HMRs) normalize SIP signaling messages and break down interoperability barriers. Extensive media transcoding and encryption interworking functions simplify SIP trunking service interworking. Oracle offers optional hardware-based acceleration to enable high-performance transcoding, encryption and QoS scoring. By offloading compute-intensive encryption and transcoding functions, Microsoft customers can avoid Lync Mediation Server sprawl, while improving scalability and performance. The Oracle solution eliminates adoption barriers by letting end-users migrate to Lync on their own terms. With the unique Active Directory /LDAP-based call routing feature, incoming calls can be directed to a specific device i.e. legacy PBX phone, Lync client, or mobile device. Secure Oracle s Lync integration solution helps Lync customers protect UC infrastructure, services, and applications. The solution prevents fraud and service theft and guards against malicious attacks, system overloads, and other service-impacting events. The Oracle solution protects against a wide range of DoS attacks and other service impairments, employing dedicated network and signal processing resources to detect and block DoS attacks without degrading system performance. The solution fully terminates, inspects, and reoriginates signaling and media associated with each session in real-time to protect against protocol fuzzing, eavesdropping, hijacking, and other attacks. Oracle s Lync integration solution also provides comprehensive fraud detection and prevention functions. Unlike conventional solutions, which simply examine call detail records after the fact, Oracle uses passive network probes to proactively analyze network traffic in real-time. Flexible rules and scoring systems enable administrators to set policies, customize actions, and eliminate false positives. 5

6 Control THE HYPER-CONNECTED ENTERPRISE The Oracle Lync integration solution is one of a family of solutions for the Hyper-connected enterprise. Oracle is enabling the hyperconnected enterprise with a communications architecture that seamlessly connects fixed and mobile users to each other, enabling rich multimedia customer interactions and automating business processes for significant increases in productivity, efficiency and ROI. Oracle s Lync integration solution provides a core session routing and control layer that makes the network more scalable and easier to manage. Using this central network element, Lync customers can easily resolve overlapping dial plans, normalize addressing schemes, and implement routing and access control policies. The solution routes around network and equipment failures to ensure continuous service availability; supports SIP trunk and Lync Mediation Server load balancing to optimize performance; and provides flexible policy-based routing to contain costs and optimize service quality. The Oracle solution helps IT teams efficiently detect, isolate, and resolve service interworking and call quality issues. It gathers key performance indicators, metrics, and alerts on every session flowing through the network, in real-time, helping network administrators identify and resolve problems before they become visible to users. The solution also provides deep drill-down capabilities to isolate problems across multivendor networks, perform root cause analysis, and resolve issues quickly. Table 1. Oracle Enterprise Communications Broker Feature Multivendor protocol normalization Centralized session routing Centralized dial plan management Load balancing and alternative routing Call admission control Least cost and QoS-based routing Active Directory/LDAP-based call routing IP address or DNS load balancing Capacity-based load balancing Centralized call detail records Optional 1-to-1 HA Function/Benefit Mitigate SIP signaling differences between Lync Mediation Server and other IP-PBXs and UC servers Control and optimize session routing based on identity, costs, or other parameters Translate Lync E.164 addresses to address schemes used by legacy IP-PBXs and UC servers Route around hardware or network failures to ensure continuous service availability Protect against system overloads Minimize costs and optimize service quality Route incoming calls to a specific device based on user preference Balance loads across multiple Lync Mediation Servers Balance loads based on Lync Mediation Server capacity Enterprise-wide call accounting for multivendor environments Seamless recover from equipment or network failures 6

7 Table 2. Oracle Enterprise Session Border Controller Feature Advanced DoS/DDoS and overload protection Trunk protocol normalization Function/Benefit Ensure high service integrity and availability Mitigate SIP signaling differences between Lync Mediation Server and SIP trunking services Remove RTP redundancy from Session Description Protocol (SDP) to enable compatibility with SIP trunk service provider Remove Comfort Noise (CN) to enable compatibility with SIP trunk service provider Transcoding TLS/SRTP encryption Lync media bypass SIPREC support Embedded Oracle Communications Session Monitor probes ELIN gateway support Ring-back tone generation Optional 1-to-1 HA Convert G.711 codec used by Lync Mediation Server to G.729, G.722 or other codec used by a SIP trunk service provider; DTMF interworking (SIP INFO/RFC2833/In-band) including RFC2833 payload type mapping Interwork encrypted Lync Mediation Server sessions (media and signaling) with non-encrypted SIP trunking sessions Offload encryption and transcoding functions from Lync Mediation Server to improve scalability and performance, and contain server sprawl Simplify trunk-side recording for Lync calls Simplify Oracle Enterprise Operations Monitor service monitoring deployment Reconnect an emergency operator with the caller who originally placed an emergency call Play ring-back tone during transfers so callers don t hear silence Provide seamless recovery from equipment or network failure 7

8 Table 3. Oracle Enterprise Operations Monitor Feature Simple, intuitive GUI, customizable per user In-depth root cause analysis for signaling and media Real-time call correlation and ladder diagrams End-to-End multivendor session visibility Open and Accessible Function/Benefit Detect and resolve issues more quickly and easily Efficiently analyze and pinpoint issues Proactively solve issues in real-time; reactively alert with SNMP, and traces Monitor and troubleshoot the end-to-end, multi-vendor UC environment at the session layer Leverage the REST API, built-in applications enablement, and customer KPIs to build relevant reports on the fly Table 4. Oracle Communications Consulting Services Feature Project management Pre-installation planning On-site implementation service Function/Benefit Ensure all installation phases are fully managed and all tasks are completed for each installation phase according to the customer s schedule Optimize deployment to meet operational requirements Ensure successful, seamless deployment into production Post-implementation remote consulting Ensure ongoing support during services rollout 8

9 Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA U.S.A. Worldwide Inquiries: Phone: Fax: oracle.com Copyright 2014, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. 0813

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