Oracle s Contact Center Communications Solution. Improve Business Agility, Customer Satisfaction and Economics

Size: px
Start display at page:

Download "Oracle s Contact Center Communications Solution. Improve Business Agility, Customer Satisfaction and Economics"

Transcription

1 Oracle s Contact Center Communications Solution Improve Business Agility, Customer Satisfaction and Economics

2 Oracle s contact center solution is designed to enable the hyperconnected enterprise a new type of organization that uses communications to attain neverbefore-achieved levels of customer engagement, employee productivity, and competitive advantage. Businesses are looking to IP-enable contact centers to increase business agility, improve customer experiences, and contain costs. But implementing an end-to-end IP contact center network extending real-time IP communications sessions across IP network borders, elements and applications introduces a variety of deployment and management challenges. Connectivity, security, and control issues can lead to project delays, budget overruns, and poor service quality. The Oracle Acme Packet IP contact center solution is specifically designed to help enterprises overcome the unique connectivity, security, and control challenges they typically encounter when integrating diverse network elements and applications or extending real-time communications sessions across IP network borders. The solution establishes an extensible and scalable IP communications architecture that simplifies the adoption of new IP-based contact center applications. By embracing Web services application models, the solution enables tight integration between disparate communications systems and applications, regardless of whether these functions are provided through cloud or on-premise models. The solution integrates the contact center into an Oracle Acme Packet Hyper-connected Enterprise Network an infrastructure that enables a new era of rich employee collaboration and fast, efficient customer service. Featuring industry-leading session control and management functionality and comprehensive professional services, the solution enables IT organizations to deploy highly secure, reliable and scalable IP contact center networks quickly and cost-effectively while providing a solid foundation for emerging communications technologies and enabling consistent customer experiences across mobile and fixed networks. 2

3 SOLUTION BENEFITS Accelerate contact center modernization with a turn-key infrastructure solution and implementation services Improve service agility and contain costs by leveraging private IP WANs, SIP trunks, and the Internet Optimize service quality, reliability, and costs with rich session control and policy management Deliver superior customer experiences with real-time, end-to-end monitoring, analysis and troubleshooting Mitigate risks and ensure business continuity with comprehensive security and fraud detection/prevention Increase efficiency and productivity with Web services application integration capabilities Ensure success by leveraging expertise and proven solutions from a market leader Critical IP Contact Center Deployment Challenges Enterprises face a variety of complex connectivity, security, and control challenges when integrating diverse IP contact center elements (IP-PBXs, UC servers, IVRs, ACDs, call recorders) or extending real-time communications sessions across IP network borders: Connectivity IT teams often encounter issues interconnecting IP contact center elements supplied by different vendors, supporting third-party applications or endpoints, or interfacing with SIP trunking services and hosted/cloud-based services. Even though SIP has emerged as the industry-standard signaling protocol for real-time IP communications, it is not uncommon for vendors to introduce solutions that are SIP-compliant, yet incompatible. Third party end-points may be unable to register with contact center call managers, and IP contact center elements, services, and endpoints may support different codecs. Going forward, IT teams will need to provide support for emerging communications technologies such as WebRTC that promise to deliver consistent customer experiences across fixed and mobile environments. Security SIP trunks and Internet-facing services open the enterprise to a wide range of threats and service quality concerns, including denial of service attacks and toll fraud. Attackers can leverage public domain scanners and reconnaissance tools to identify and exploit security weaknesses from inside or outside the enterprise. They may try to manipulate signaling or media flows, disrupt network infrastructure, eavesdrop on confidential exchanges, or commit service theft. Conventional IP security devices firewalls, intrusion detection and prevention systems, and anti-malware solutions weren t designed to control real-time IP communications sessions and don t address the unique security or service quality concerns associated with real-time communications. Limited Control End-to-end IP contact center networks introduce a variety of session management and control challenges. Many contact centers record calls for quality assurance, training, or compliance purposes. Conventional call recording solutions, originally designed for legacy TDM environments, capture calls on the station side by mirroring calls to a PBX/ACD port - an inefficient and expensive approach. Migrating to IP also introduces a variety of support challenges. Identifying, isolating, and resolving VoIP signaling and 3

4 call quality issues across vendors and service boundaries can be a manually intensive, error-prone proposition. Oracle s Contact Center Solution The Oracle Acme Packet IP Contact Center solution is specifically designed to address the complex connectivity, security, and control challenges enterprises typically encounter when integrating diverse IP contact center elements or extending real-time IP communications sessions across network borders. The solution is based on the Oracle Acme Packet enterprise architecture, a layered communications architecture that connects people, secures interactions, and controls information. Designed to be extensible and scalable, the architecture includes an access layer that provides easy connectivity to contact center services for remote agents and customers; a core layer that controls disparate contact center systems and simplifies interoperability; and a services layer that enables straightforward integration with contact center applications and third-party services. Figure 1: Oracle Acme Packet Enterprise Communications Architecture The Oracle Acme Packet IP Contact Center solution tightly integrates key portfolio products and services to connect, secure, and control IP contact center networks. Enterprise Session Director (ESD) The ESD is an enterprise session border controller that secures access to wide area network services, including SIP trunks and the public Internet. It protects against security threats, normalizes protocol differences between network services, adapts to variations in media encoding, and provides media and signaling encryption as well as NAT and firewall traversal for Internet-connected users. It also supports Session 4

5 Recording Protocol (SIPREC) media forking to centralize and consolidate call recording functions. Interactive Session Recorder (ISR) The ISR is specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing real-time communication session recordings. The versatile product supports flexible storage and archival options, and multiple session types (voice, chat, and video) and recording options, and integrates seamlessly with other SIPREC-compatible products, including ESD. The ISR is ideal for regulatory compliance and quality assurance recording applications as contact centers transition to IP. Enterprise Communications Broker (ECB) The ECB composes the network core layer, connecting multivendor contact center elements, alleviating incompatibilities, and simplifying integration with cloud-based applications. It supports industry-standard APIs that enable external applications to control the multivendor enterprise communications environment (e.g. to add click-to-call functionality to a CRM application) and a registrar to enable access to services by thirdparty endpoints. Application Session Controller (ASC) The ASC is an integrated communications controller and Web application server that orchestrates and controls real-time voice and video communications using Web services. An advanced server-based software product, the ASC is designed to enable real-time communications between Web browsers (including WebRTC), business applications, and Session Initiation Protocol (SIP)-based communications systems Palladion Enterprise Palladion Enterprise is a real-time, end-to-end service monitoring, troubleshooting and analytics product that provides unprecedented visibility into IP contact center networks. It proactively monitors the network, capturing all signaling messages, providing call quality metrics and full end-to-end correlation of all calls in real time. It also detects and prevents telephony fraud and service theft. With the Oracle Acme Packet IP Contact Center solution businesses can implement end-to-end IP contact center networks that reduce CAPEX and OPEX and optimize agent productivity and customer satisfaction. Oracle Acme Packet s Comprehensive Implementation Service helps businesses streamline the implementation of the Oracle Acme Packet IP Contact Center solution, 5

6 providing extensive project management, pre-installation planning, on-site implementation, and post implementation remote consulting services. Oracle Acme Packet Professional Services engineers bring broad industry experience and best practices to network design and implementation, helping enterprises reduce deployment complexity and risk, so they can achieve desired operational and business objectives effectively and on schedule. Figure 2: Oracle Acme Packet Contact Center Solution Key Solution Features Connect Comprehensive protocol normalization functions mitigate connectivity issues across multivendor elements. Powerful Header Manipulation Rules (HMRs) help IT teams solve more complex interoperability challenges by adding, modifying, or deleting headers or parameters in SIP messages. Extensive media fix-up and transcoding functions enable compatibility between disparate contact center elements such as UC servers and IVR systems, SIP trunking services, and remote/mobile SIP endpoints. Media streams can be converted to a 6

7 variety of compressed and uncompressed formats. Optional hardware assist enables large-scale media transcoding without impacting service quality or performance. Seamless NAT and firewall traversal allows contact centers to incorporate Internetbased agents with minimal burden to the help desk. Web applications and APIs enable users to access contact center applications from WebRTC browsers, and enables courtesy call-back and call reconstitution (reestablish dropped calls automatically). Secure Protects IP contact center infrastructure, services, and applications, ensuring session confidentiality and integrity, and service availability. Guards against malicious attacks and telephony spam as well as system overloads and other service-impacting events. Unique architecture delivers the QoS required for real-time communications sessions while maintaining strong security. Dedicated network and signaling processing resources detect and block DoS attacks while continuing to forward valid sessions. In real time, signaling and media associated with each session are fully terminated, inspected, and re-originated to protect against protocol fuzzing, eavesdropping, hijacking and other attacks. High-performance media and signaling encryption ensures confidentiality for Internet-based agents and outsourcers. Detects and prevents telephony fraud and service theft. Unlike conventional CDR analysis solutions, which simply examine call records after the fact, passive network probes proactively analyze network traffic in real time. Flexible rules and scoring systems allow administrators to set policies, customize actions, and weed out false positives. By analyzing calls over time and learning user behavior, unusual calling patterns symptomatic of telecom fraud can be efficiently detected and prevented. Control Layered architecture with distinct core routing and control makes the contact center network more reliable, cost-effective, and easier to manage. Allows elimination of costly take-back-and-transfer fees by redirecting calls across the corporate IP network. Improves coverage and contains costs by routing sessions across geographically distributed contact centers with independent ACD implementations. Enables reduction of PSTN termination fees by routing outbound calls across SIP trunk service providers (least cost routing) and ensures service continuity by routing around SIP trunk outages. 7

8 Reduces the cost and complexity of capturing calls for compliance, training, or quality control purposes by centralizing and consolidating IP session recording functions. SIPREC session forking, with load balancing and alternative routing, enables optimal performance and reliability for IP session recording. Stateful high availability configurations enable continuous service in the event of hardware or interface failures. Provides key performance indicators, metrics, and alerts on every session flowing through the network, in real-time and at great scale. Network administrators can identify, isolate, and resolve service quality issues across multivendor networks often before performance problems are detected by end-users. Table 1. Enterprise Session Director Feature Advanced DoS and overload protection SIP protocol normalization IP address and SIP signaling concealment, layer 2-5 topology hiding, signaling and media encryption Transcoding Optional 1-to-1 HA Least cost routing QoS-based routing SDP and DTMF manipulation, transport and encryption interworking SIPREC session forking, with load balancing and alternative routing Embedded Palladion probe Benefit Maintain high level of service availability Accelerate SIP trunk deployment Protect IP network, IT infrastructure and communications Optimize WAN bandwidth, enable compatibility with diverse endpoints and SIP trunking services Provide seamless recovery from equipment or network failure Minimize costs Optimize service quality Mitigate system incompatibilities Fork media to ISR or other recorders; Route around hardware or network failures to ensure continuous service availability Simplifies deployment of Palladion service monitoring 8

9 Table 2. Interactive Session Recorder Feature Comprehensive session recording Simple REST and VoiceXML APIs SIPREC Flexible storage and archival options Secure Web dashboard Optional high availability configuration Comprehensive session recording Simple REST and VoiceXML APIs Benefit Record any type of real-time IP session: voice, instant messaging, video Rapid integration with external applications and systems Standards-based solution for consolidated recording Works with existing NAS and/or SAN environments Efficiently manage and replay recordings Local or geographic redundancy Record any type of real-time IP session: voice, instant messaging, video Rapid integration with external applications and systems Table 3. Enterprise Communications Broker Feature Multivendor protocol normalization Centralized session routing Load balancing and alternative routing Call admission control Optional 1:1 high availability Multivendor protocol normalization Centralized session routing Load balancing and alternative routing Benefit Resolve multivendor interoperability issues; accelerate deployment; protect and extend previous investments Control and optimize session routing based on identity, costs, QoS or other parameters Route around hardware or network failures to ensure continuous service availability Protect against system overloads Seamless recovery from equipment or network failures Resolve multivendor interoperability issues; accelerate deployment; protect and extend previous investments Control and optimize session routing based on identity, costs, QoS or other parameters Route around hardware or network failures to ensure continuous service availability 9

10 Table 4. Application Session Controller Feature Web services APIs Advanced service orchestration w/flexible session control and routing policies Extensible logging Session control for signaling and media Web services APIs Advanced service orchestration w/flexible session control and routing policies Extensible logging Session control for signaling and media Benefit Simplifies and accelerates application development; facilitates integration with cloud-based applications and services Control calls based on business logic; integrate unified communications into business processes and Web sites Improves compliance Eliminates external media servers and gateways Simplifies and accelerates application development; facilitates integration with cloud-based applications and services Control calls based on business logic; integrate unified communications into business processes and Web sites Improves compliance Eliminates external media servers and gateways 10

11 Table 5. Palladion Enterprise Feature Simple, intuitive GUI Quickly and easily isolates users and network issues In-depth root cause analysis for signaling and media issues Lightweight deployment with no provisioning required Automatic alias detection Real-time fraud detection option Self-learning Works fully agnostic of the attack method Benefit Reduce customer care costs Improve incident response time Analyze past problems Implement rapidly Integrate with existing infrastructure Minimize loss due to fraudulent activity Minimize monitoring efforts Provide comprehensive network protection Table 6. Oracle Professional Services Feature Project management Preinstallation planning Onsite implementation service Optional 1-to-1 HA Least cost routing Postimplementation remote consulting Benefit Ensure all installation phases are fully managed and all tasks are completed for each installation phase according to the customer s schedule Optimize SIP trunk deployment to meet the customer s operational requirements Ensure successful and seamless deployment into production Ensure seamless recovery from equipment or network failure Minimize costs Provide ongoing support during service rollout 11

12 Conclusion To succeed in today s hypercompetitive business environment, communication companies must become hyperconnected enterprises using communications to attain never-before-achieved levels of customer engagement, employee productivity, and competitive advantage. Oracle s contact center solution is designed to enable this type of enterprise. Connecting users and agents across SIP trunks, securing all real-time interactions, and controlling the user experience, Oracle s contact center solution is based on a layered communications architecture that is application vendor neutral and centralizes services and policy enforcement for a highly open, scalable and extensible network. 12

13 Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA U.S.A. Worldwide Inquiries: Phone: Fax: oracle.com Copyright 2013, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. 0813

Oracle s Unified Communications Infrastructure Solution. Delivering Secure, Reliable, and Scalable Unified Communications Services

Oracle s Unified Communications Infrastructure Solution. Delivering Secure, Reliable, and Scalable Unified Communications Services Oracle s Unified Communications Infrastructure Solution Delivering Secure, Reliable, and Scalable Unified Communications Services Oracle s UC infrastructure solution combines tightly coupled session management,

More information

Oracle s Session Initiation Protocol Trunking Solution. Increase Agility and Reduce Costs with Session Initiation Protocol Trunks

Oracle s Session Initiation Protocol Trunking Solution. Increase Agility and Reduce Costs with Session Initiation Protocol Trunks Oracle s Session Initiation Protocol Trunking Solution Increase Agility and Reduce Costs with Session Initiation Protocol Trunks Oracle s SIP trunking solution is designed to enable the hyperconnected

More information

Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity

Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity Oracle Enterprise Communications Solutions for Microsoft Lync Migrate seamlessly to Microsoft Lync while reducing cost and complexity Oracle s Lync integration solution helps IT organizations save time

More information

Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity

Oracle Enterprise Communications Solutions for Microsoft Lync. Migrate seamlessly to Microsoft Lync while reducing cost and complexity Oracle Enterprise Communications Solutions for Microsoft Lync Migrate seamlessly to Microsoft Lync while reducing cost and complexity Oracle s Lync integration solution helps IT organizations save time

More information

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision

An Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks

More information

Oracle s SIP Network Consolidation Solutions. Using SIP to Reduce Expenditures and Improve Communications

Oracle s SIP Network Consolidation Solutions. Using SIP to Reduce Expenditures and Improve Communications Oracle s SIP Network Consolidation Solutions Using SIP to Reduce Expenditures and Improve Communications A typical large enterprise could enjoy 401 percent three-year ROI on the Net-Net Enterprise Session

More information

An Oracle White Paper October 2013. Gneis Turns to Oracle to Secure and Manage SIP Trunks

An Oracle White Paper October 2013. Gneis Turns to Oracle to Secure and Manage SIP Trunks An Oracle White Paper October 2013 Gneis Turns to Oracle to Secure and Manage s Gneis Turns to Oracle to Secure and Manage s Executive Overview Gneis Global Services SA planned to introduce Session Initiation

More information

An Oracle White Paper August 2013. What Is an Enterprise Session Border Controller?

An Oracle White Paper August 2013. What Is an Enterprise Session Border Controller? An Oracle White Paper August 2013 What Is an Enterprise Session Border Controller? Introduction... 1 Redefining Enterprise Communications... 2 E-SBCs Protect and Control IP Communications... 3 E-SBCs Do

More information

Oracle s Solution for Secure Remote Workers. Providing Protected Access to Enterprise Communications

Oracle s Solution for Secure Remote Workers. Providing Protected Access to Enterprise Communications Oracle s Solution for Secure Remote Workers Providing Protected Access to Enterprise Communications Our forecast shows that the worldwide mobile worker population will increase to more than 1.3 billion

More information

An Oracle White Paper July 2013. Enterprise Session Border Controllers in the Contact Center

An Oracle White Paper July 2013. Enterprise Session Border Controllers in the Contact Center An Oracle White Paper July 2013 Enterprise Session Border Controllers in the Contact Center Introduction... 1 Contact Center Technology Trends... 2 Shifting Customer Preferences... 2 Proliferation of Broadband

More information

How To Make A Network More Secure For A Conference Call

How To Make A Network More Secure For A Conference Call An Oracle White Paper September 2013 Oracle Improves Communications and Reduces Costs with SIP Trunking using Acme Packet Enterprise Session Border Controllers Executive Overview Oracle employs more than

More information

An Oracle White Paper July 2013. Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting

An Oracle White Paper July 2013. Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting An Oracle White Paper July 2013 Oracle Enterprise Operations Monitor: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features...

More information

An Oracle White Paper July 2013. Palladion Enterprise: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting

An Oracle White Paper July 2013. Palladion Enterprise: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting An Oracle White Paper July 2013 Palladion Enterprise: Real-Time Voice over Internet Protocol Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features... 2 Proactive Monitoring...

More information

Oracle Enterprise Operations Monitor

Oracle Enterprise Operations Monitor ORACLE DATA SHEET Oracle Enterprise Operations Monitor For enterprise IT managers who need to rapidly troubleshoot communications network outages and service degradations, the Oracle Enterprise Operations

More information

Comparing Session Border Controllers to Firewalls with SIP Application Layer Gateways in Enterprise Voice over IP and Unified Communications Scenarios

Comparing Session Border Controllers to Firewalls with SIP Application Layer Gateways in Enterprise Voice over IP and Unified Communications Scenarios An Oracle White Paper June 2013 Comparing Session Border Controllers to Firewalls with SIP Application Layer Gateways in Enterprise Voice over IP and Unified Communications Scenarios Introduction Voice

More information

What is an E-SBC? WHITE PAPER

What is an E-SBC? WHITE PAPER Executive Summary Enterprise communications is in a state of transformation. Businesses are replacing conventional PBX systems with VoIP and Unified Communications (UC) solutions and cloud-based services

More information

Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015

Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015 Oracle Communications Extension Group: Enterprise Application Guide ORACLE WHITE PAPER AUGUST 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Maximizing Profitability with Cloud Collaboration for your Business

Maximizing Profitability with Cloud Collaboration for your Business Maximizing Profitability with Cloud Collaboration for your Business Oracle Communications Unified Communications Suite O R A C L E W H I T E P A P E R J U L Y 2 0 1 5 Executive Overview The fabric of communications

More information

State of Delaware Turns to Acme Packet for End-To-End Multi-Vendor IP Telephony Network

State of Delaware Turns to Acme Packet for End-To-End Multi-Vendor IP Telephony Network State of Delaware Turns to Acme Packet for End-To-End Multi-Vendor IP Telephony Network Website: Geography: Solution: Type: www.delaware.gov State of Delaware Acme Packet Net-Net SBCs Unified Communications

More information

An Oracle White Paper January 2014. Delivering Enterprise-Class Communications with WebRTC

An Oracle White Paper January 2014. Delivering Enterprise-Class Communications with WebRTC An Oracle White Paper January 2014 Delivering Enterprise-Class Communications with WebRTC Executive Overview WebRTC is an emerging industry standard for enabling Web browsers with real-time communications

More information

Managed Storage Services

Managed Storage Services An Oracle White Paper January 2014 Managed Storage Services Designed to Meet Your Custom Needs for Availability, Reliability and Security A complete Storage Solution Oracle Managed Cloud Services (OMCS)

More information

Driving Down the High Cost of Storage. Pillar Axiom 600

Driving Down the High Cost of Storage. Pillar Axiom 600 Driving Down the High Cost of Storage Pillar Axiom 600 Accelerate Initial Time to Value, and Control Costs over the Long Term Make a storage investment that will pay off in rapid time to value and low

More information

An Oracle White Paper July 2013. Enterprise IP Telephony and Unified Communications Interoperability

An Oracle White Paper July 2013. Enterprise IP Telephony and Unified Communications Interoperability An Oracle White Paper July 2013 Enterprise IP Telephony and Unified Communications Interoperability Introduction Enterprises are deploying Internet Protocol (IP) telephony and unified communications (UC)

More information

The Role of Data Integration in Public, Private, and Hybrid Clouds

The Role of Data Integration in Public, Private, and Hybrid Clouds The Role of Data Integration in Public, Private, and Hybrid Clouds In today s information-driven economy, data is a fundamental asset to most businesses. As more and more of that data moves to the cloud,

More information

Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center

Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Expect enhancements in performance, simplicity, and agility when deploying Oracle Virtual Networking in the data center. ORACLE

More information

Ingate Firewall/SIParator SIP Security for the Enterprise

Ingate Firewall/SIParator SIP Security for the Enterprise Ingate Firewall/SIParator SIP Security for the Enterprise Ingate Systems February, 2013 Ingate Systems AB (publ) Tel: +46 8 600 77 50 BACKGROUND... 1 1 NETWORK SECURITY... 2 2 WHY IS VOIP SECURITY IMPORTANT?...

More information

Brochure. Dialogic BorderNet Session Border Controller Solutions

Brochure. Dialogic BorderNet Session Border Controller Solutions Brochure Dialogic BorderNet Solutions Supercharge Connections between Networks, Services and Subscribers with Ease and Scale The BorderNet family of session border controllers (SBCs) from Dialogic helps

More information

Palladion Enterprise SOLUTION BRIEF. Overview

Palladion Enterprise SOLUTION BRIEF. Overview is a real-time, end-to-end service monitoring, troubleshooting and analytics solution that provides unprecedented insight into VoIP and Unified Communications (UC) networks. Palladion allows enterprises

More information

An Oracle White Paper Dec 2013. Oracle Access Management Security Token Service

An Oracle White Paper Dec 2013. Oracle Access Management Security Token Service An Oracle White Paper Dec 2013 Oracle Access Management Security Token Service Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only,

More information

Oracle s Secure HetNet Backhaul Solution. A Solution Based on Oracle s Network Session Delivery and Control Infrastructure

Oracle s Secure HetNet Backhaul Solution. A Solution Based on Oracle s Network Session Delivery and Control Infrastructure Oracle s Secure HetNet Backhaul Solution A Solution Based on Oracle s Network Session Delivery and Control Infrastructure HetNets are a gradual evolution of cellular topology, not a distinct network unto

More information

An Oracle White Paper December 2013. The Value of Diameter Signaling in Security and Interworking Between 3G and LTE Networks

An Oracle White Paper December 2013. The Value of Diameter Signaling in Security and Interworking Between 3G and LTE Networks An Oracle White Paper December 2013 The Value of Diameter Signaling in Security and Interworking Between 3G and LTE Networks Introduction Today s mobile networks are no longer limited to voice calls. With

More information

Oracle Database Backup Service. Secure Backup in the Oracle Cloud

Oracle Database Backup Service. Secure Backup in the Oracle Cloud Oracle Database Backup Service Secure Backup in the Oracle Cloud Today s organizations are increasingly adopting cloud-based IT solutions and migrating on-premises workloads to public clouds. The motivation

More information

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows

An Oracle White Paper July 2013. Introducing the Oracle Home User in Oracle Database 12c for Microsoft Windows An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home

More information

ORACLE COMMUNICATIONS OPERATIONS MONITOR

ORACLE COMMUNICATIONS OPERATIONS MONITOR ORACLE COMMUNICATIONS OPERATIONS MONITOR END-TO-END NETWORKING VISIBILITY AND MONITORING KEY FEATURES End-to-end call correlation and analytics in real time Segmentation of the network path for fast and

More information

An Oracle White Paper July 2013. Session Border Controllers: A Primer

An Oracle White Paper July 2013. Session Border Controllers: A Primer An Oracle White Paper July 2013 Session Border Controllers: A Primer Introduction... 1 Part 1... 2 A Tale of Two Networks... 2 Evolution to a Converged IP Network... 2 Challenges of Delivering Interactive

More information

White Paper. avaya.com 1. Table of Contents. Starting Points

White Paper. avaya.com 1. Table of Contents. Starting Points White Paper Session Initiation Protocol Trunking - enabling new collaboration and helping keep the network safe with an Enterprise Session Border Controller Table of Contents Executive Summary...1 Starting

More information

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications

An Oracle White Paper July 2011. Oracle Desktop Virtualization Simplified Client Access for Oracle Applications An Oracle White Paper July 2011 Oracle Desktop Virtualization Simplified Client Access for Oracle Applications Overview Oracle has the world s most comprehensive portfolio of industry-specific applications

More information

Cloud-Based Content Storage Management with Oracle DIVA Cloud Service

Cloud-Based Content Storage Management with Oracle DIVA Cloud Service Cloud-Based Content Storage Management with Oracle DIVA Cloud Service Giving Broadcasters a New Avenue for Profitability ORACLE WHITE PAPER UPDATED MAY 2015 Many of our clients had been asking about digital

More information

ORACLE MANAGED FILE TRANSFER

ORACLE MANAGED FILE TRANSFER ORACLE MANAGED FILE TRANSFER ENTERPRISE FILE EXCHANGE FAST AND FLEXIBLE LARGE FILE HANDLING KEY FEATURES End to End Auditability, Control and Reporting Built-in Security, Identity management, LDAP and

More information

Oracle s Tunneled Session Management Solution for Over-the-Top Services. Tap Into the Growing Demand for Secure, First-Class Services

Oracle s Tunneled Session Management Solution for Over-the-Top Services. Tap Into the Growing Demand for Secure, First-Class Services Oracle s Tunneled Session Management Solution for Over-the-Top Services Tap Into the Growing Demand for Secure, First-Class Services Offering over-the-top (OTT) services to the growing base of mobile data

More information

Session Border Controllers in Enterprise

Session Border Controllers in Enterprise A Light Reading Webinar Session Border Controllers in Enterprise Thursday, October 7, 2010 Hosted by Jim Hodges Senior Analyst Heavy Reading Sponsored by: Speakers Natasha Tamaskar VP Product Marketing

More information

An Oracle White Paper June 2011. Oracle Database Firewall 5.0 Sizing Best Practices

An Oracle White Paper June 2011. Oracle Database Firewall 5.0 Sizing Best Practices An Oracle White Paper June 2011 Oracle Database Firewall 5.0 Sizing Best Practices Introduction... 1 Component Overview... 1 Database Firewall Deployment Modes... 2 Sizing Hardware Requirements... 2 Database

More information

Evolution from the Traditional Data Center to Exalogic: An Operational Perspective

Evolution from the Traditional Data Center to Exalogic: An Operational Perspective An Oracle White Paper July, 2012 Evolution from the Traditional Data Center to Exalogic: 1 Disclaimer The following is intended to outline our general product capabilities. It is intended for information

More information

An Oracle White Paper August 2010. Higher Security, Greater Access with Oracle Desktop Virtualization

An Oracle White Paper August 2010. Higher Security, Greater Access with Oracle Desktop Virtualization An Oracle White Paper August 2010 Higher Security, Greater Access with Oracle Desktop Virtualization Introduction... 1 Desktop Infrastructure Challenges... 2 Oracle s Desktop Virtualization Solutions Beyond

More information

Oracle Cloud Platform. For Application Development

Oracle Cloud Platform. For Application Development Oracle Cloud Platform For Application Development Cloud computing is now broadly accepted as an economical way to share a pool of configurable computing resources. 87 percent of the businesses that participated

More information

Securing SIP Trunks APPLICATION NOTE. www.sipera.com

Securing SIP Trunks APPLICATION NOTE. www.sipera.com APPLICATION NOTE Securing SIP Trunks SIP Trunks are offered by Internet Telephony Service Providers (ITSPs) to connect an enterprise s IP PBX to the traditional Public Switched Telephone Network (PSTN)

More information

A Comprehensive Solution for API Management

A Comprehensive Solution for API Management An Oracle White Paper March 2015 A Comprehensive Solution for API Management Executive Summary... 3 What is API Management?... 4 Defining an API Management Strategy... 5 API Management Solutions from Oracle...

More information

Session Control Applications for Enterprises

Session Control Applications for Enterprises Session Control Applications for Enterprises Driven by Strong Secular Growth Trends The adoption of SIP trunking The explosion of wireless and opt-in communications The emergence of OTT service providers

More information

10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006

10 Questions to Ask Your On-Demand Contact Center Provider. An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider An Oracle White Paper September 2006 10 Questions to Ask Your On-Demand Contact Center Provider EXECUTIVE OVERVIEW Building and maintaining a

More information

Simplify IT and Reduce TCO: Oracle s End-to-End, Integrated Infrastructure for SAP Data Centers

Simplify IT and Reduce TCO: Oracle s End-to-End, Integrated Infrastructure for SAP Data Centers Simplify IT and Reduce TCO: Oracle s End-to-End, Integrated Infrastructure for SAP Data Centers Over time, IT infrastructures have become increasingly complex and costly to manage and operate. Oracle s

More information

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud

An Oracle White Paper September 2012. Oracle Database and the Oracle Database Cloud An Oracle White Paper September 2012 Oracle Database and the Oracle Database Cloud 1 Table of Contents Overview... 3 Cloud taxonomy... 4 The Cloud stack... 4 Differences between Cloud computing categories...

More information

An Oracle Best Practice Guide April 2012. Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service

An Oracle Best Practice Guide April 2012. Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service An Oracle Best Practice Guide April 2012 Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service Introduction... 1 Understanding the Problem... 2 Addressing the Problem

More information

April 2014. Oracle Higher Education Investment Executive Brief

April 2014. Oracle Higher Education Investment Executive Brief April 2014 Oracle Higher Education Investment Executive Brief Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be

More information

Reaching New Heights: Providing Consistent and Sustainable High Performance at the State Level

Reaching New Heights: Providing Consistent and Sustainable High Performance at the State Level August 2013 Reaching New Heights: Providing Consistent and Sustainable High Performance at the State Level A Study Conducted by Oracle and the National Association of State Auditors, Comptrollers and Treasurers

More information

Running Oracle s PeopleSoft Human Capital Management on Oracle SuperCluster T5-8 O R A C L E W H I T E P A P E R L A S T U P D A T E D J U N E 2 0 15

Running Oracle s PeopleSoft Human Capital Management on Oracle SuperCluster T5-8 O R A C L E W H I T E P A P E R L A S T U P D A T E D J U N E 2 0 15 Running Oracle s PeopleSoft Human Capital Management on Oracle SuperCluster T5-8 O R A C L E W H I T E P A P E R L A S T U P D A T E D J U N E 2 0 15 Table of Contents Fully Integrated Hardware and Software

More information

Oracle Virtual Networking Overview and Frequently Asked Questions March 26, 2013

Oracle Virtual Networking Overview and Frequently Asked Questions March 26, 2013 Oracle Virtual Networking Overview and Frequently Asked Questions March 26, 2013 Overview Oracle Virtual Networking revolutionizes data center economics by creating an agile, highly efficient infrastructure

More information

Copyright 2013, Oracle and/or its affiliates. All rights reserved. Interconnect 2013

Copyright 2013, Oracle and/or its affiliates. All rights reserved. Interconnect 2013 1 Acme Packet Palladion Enterprise Network Monitoring for Enterprise The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated

More information

An Oracle White Paper January 2013. A Technical Overview of New Features for Automatic Storage Management in Oracle Database 12c

An Oracle White Paper January 2013. A Technical Overview of New Features for Automatic Storage Management in Oracle Database 12c An Oracle White Paper January 2013 A Technical Overview of New Features for Automatic Storage Management in Oracle Database 12c TABLE OF CONTENTS Introduction 2 ASM Overview 2 Total Storage Management

More information

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service

An Oracle White Paper August 2013. Oracle Service Cloud Integration with Oracle Siebel Service An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service

Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service How to Connect Applications More Quickly and with Less Risk O R A C L E W H I T E P A P E R O C T O B E R 2 0 1

More information

An Oracle White Paper January 2011. Using Oracle's StorageTek Search Accelerator

An Oracle White Paper January 2011. Using Oracle's StorageTek Search Accelerator An Oracle White Paper January 2011 Using Oracle's StorageTek Search Accelerator Executive Summary...2 Introduction...2 The Problem with Searching Large Data Sets...3 The StorageTek Search Accelerator Solution...3

More information

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking

An Oracle White Paper October 2010. Siebel Financial Services Customer Relationship Management for Banking An Oracle White Paper October 2010 Siebel Financial Services Customer Relationship Management for Banking Executive Overview Banks are in constant interaction with customers. A winning and proven strategy

More information

Oracle Mobile Cloud Service. A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps

Oracle Mobile Cloud Service. A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps Oracle Mobile Cloud Service A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps Overview Emerging technologies have a way of quickly becoming conventional. Consider cloud computing.

More information

Managing the Product Value Chain for the Industrial Manufacturing Industry

Managing the Product Value Chain for the Industrial Manufacturing Industry An Oracle White Paper June 2011 Managing the Product Value Chain for the Industrial Manufacturing Industry Contributing Authors: John DaDamio, Oracle PLM/PIM Applications Pre-Sales Kerrie Foy, Oracle PLM/PIM

More information

Cisco UCM 6.x SIP to AT&T SIP with Acme Packet 3000-4000 SBC. A Technical Application Note

Cisco UCM 6.x SIP to AT&T SIP with Acme Packet 3000-4000 SBC. A Technical Application Note Cisco UCM 6.x SIP to AT&T SIP with Acme Packet 3000-4000 SBC A Technical Application Note Disclaimer The following is intended to outline our general product direction. It is intended for information purposes

More information

An Oracle Communications White Paper December 2014. Serialized Asset Lifecycle Management and Property Accountability

An Oracle Communications White Paper December 2014. Serialized Asset Lifecycle Management and Property Accountability An Oracle Communications White Paper December 2014 Serialized Asset Lifecycle Management and Property Accountability Disclaimer The following is intended to outline our general product direction. It is

More information

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop

An Oracle White Paper May 2011. Distributed Development Using Oracle Secure Global Desktop An Oracle White Paper May 2011 Distributed Development Using Oracle Secure Global Desktop Introduction One of the biggest challenges software development organizations face today is how to provide software

More information

The Need for Session Delivery Networks

The Need for Session Delivery Networks Executive Summary Service providers, enterprises and contact centers continue to build IP-based infrastructure to lower their operating costs and introduce new IP-enabled offerings such as VoIP, video-over-ip

More information

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies

Oracle s BigMachines Solutions. Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines Solutions Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines cloud-based solutions enable both enterprise

More information

March 2014. Oracle Business Intelligence Discoverer Statement of Direction

March 2014. Oracle Business Intelligence Discoverer Statement of Direction March 2014 Oracle Business Intelligence Discoverer Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed

More information

SIP SECURITY JULY 2014

SIP SECURITY JULY 2014 SIP SECURITY JULY 2014 Executive Overview As with any data or communication service, it s important that all enterprises understand potential security issues related to SIP Trunking. This paper provides

More information

ORACLE FUSION PROJECT MANAGEMENT CLOUD SERVICE

ORACLE FUSION PROJECT MANAGEMENT CLOUD SERVICE ORACLE FUSION PROJECT MANAGEMENT CLOUD SERVICE Oracle Fusion Project Management Cloud extends planning and scheduling to the occasional project manager; to those who manage projects infrequently and not

More information

APPLICATION MANAGEMENT SUITE FOR SIEBEL APPLICATIONS

APPLICATION MANAGEMENT SUITE FOR SIEBEL APPLICATIONS APPLICATION MANAGEMENT SUITE FOR SIEBEL APPLICATIONS USER EXPERIENCE MANAGEMENT SERVICE LEVEL OBJECTIVE REAL USER MONITORING SYNTHETIC USER MONITORING SERVICE TEST KEY PERFORMANCE INDICATOR PERFORMANCE

More information

Modern Customer Care In a Multi-Channel World

Modern Customer Care In a Multi-Channel World An Oracle White Paper March 2015 Modern Customer Care In a Multi-Channel World By David Lanning, Senior CX Strategist and Jeff Griebeler, Principal Sales Consultant Executive Overview The Connected Customer

More information

Oracle Sales Cloud Configuration, Customization and Integrations

Oracle Sales Cloud Configuration, Customization and Integrations WINTER 15 Oracle Sales Cloud Configuration, Customization and Integrations Oracle's standards-based, open and flexible platform makes it easy to rapidly build and deploy rich applications or integrate

More information

ORACLE VIRTUAL DESKTOP INFRASTRUCTURE

ORACLE VIRTUAL DESKTOP INFRASTRUCTURE ORACLE VIRTUAL DESKTOP INFRASTRUCTURE HIGHLY SECURE AND MOBILE ACCESS TO VIRTUALIZED DESKTOP ENVIRONMENTS KEY FEATURES Centralized virtual desktop management and hosting Facilitates access to VDI desktops

More information

An Oracle White Paper November 2010. Backup and Recovery with Oracle s Sun ZFS Storage Appliances and Oracle Recovery Manager

An Oracle White Paper November 2010. Backup and Recovery with Oracle s Sun ZFS Storage Appliances and Oracle Recovery Manager An Oracle White Paper November 2010 Backup and Recovery with Oracle s Sun ZFS Storage Appliances and Oracle Recovery Manager Introduction...2 Oracle Backup and Recovery Solution Overview...3 Oracle Recovery

More information

SBC WHITE PAPER. The Critical Component

SBC WHITE PAPER. The Critical Component SBC WHITE PAPER The Critical Component Table of Contents of your VoIP Infrastructure... 3 Enter the SBC... 4 Functions... 5 Security... 5 Denial of Service... 5 Toll Fraud... 6 Encryption... 6 Policy...

More information

An Oracle White Paper August 2010. Oracle OpenSSO Fedlet

An Oracle White Paper August 2010. Oracle OpenSSO Fedlet An Oracle White Paper August 2010 Oracle OpenSSO Fedlet Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated

More information

Oracle Communications Session Border Controller: Driving Oracle s SIP Interconnect Solution. Extending Service Reach and Quality

Oracle Communications Session Border Controller: Driving Oracle s SIP Interconnect Solution. Extending Service Reach and Quality Oracle Communications Session Border Controller: Driving Oracle s SIP Interconnect Solution Extending Service Reach and Quality Networks cannot stand alone and must connect to other service providers to

More information

Configuring Oracle SDN Virtual Network Services on Netra Modular System ORACLE WHITE PAPER SEPTEMBER 2015

Configuring Oracle SDN Virtual Network Services on Netra Modular System ORACLE WHITE PAPER SEPTEMBER 2015 Configuring Oracle SDN Virtual Network Services on Netra Modular System ORACLE WHITE PAPER SEPTEMBER 2015 Introduction 1 Netra Modular System 2 Oracle SDN Virtual Network Services 3 Configuration Details

More information

Acme Packet session border controllers in the enterprise

Acme Packet session border controllers in the enterprise Acme Packet session border controllers in the enterprise Large enterprises have been expanding their deployments of IP telephony (IPT) for several years now. Planning has already begun to extend the benefits

More information

An Oracle White Paper May 2012. Oracle Database Cloud Service

An Oracle White Paper May 2012. Oracle Database Cloud Service An Oracle White Paper May 2012 Oracle Database Cloud Service Executive Overview The Oracle Database Cloud Service provides a unique combination of the simplicity and ease of use promised by Cloud computing

More information

OpenScape UC Firewall and OpenScape Session Border Controller

OpenScape UC Firewall and OpenScape Session Border Controller UC Firewall and Session Border Controller Security within and beyond the boundaries Security within and beyond your network s boundaries Our connected world We are living and working in a new world that

More information

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution

An Oracle White Paper September 2012. Integrated Technology Solutions: Driving the AEC Revolution An Oracle White Paper September 2012 Integrated Technology Solutions: Driving the AEC Revolution Introduction The Architecture, Engineering and Construction (AEC) industry remains fragmented prohibiting

More information

UC Implementation Strategies

UC Implementation Strategies UC Implementation Strategies By Robin Gareiss, Executive VP & Senior Founding Partner, and Irwin Lazar, VP and Service Director, Nemertes Research Executive Summary Organizations increasingly are adopting

More information

An Oracle White Paper May 2013. Oracle Audit Vault and Database Firewall 12.1 Sizing Best Practices

An Oracle White Paper May 2013. Oracle Audit Vault and Database Firewall 12.1 Sizing Best Practices An Oracle White Paper May 2013 Oracle Audit Vault and Database Firewall 12.1 Sizing Best Practices Introduction... 1 Component Overview... 2 Sizing Hardware Requirements... 3 Audit Vault Server Sizing...

More information

Hosted PBX Platform-asa-Service. Offering

Hosted PBX Platform-asa-Service. Offering Hosted PBX Platform-asa-Service Offering Hosted PBX Platform Overview VoIP Logic s Hosted PBX Platform-as-a-Service (PaaS) delivers cloud-based PBX functionality encompassing traditional PBX features as

More information

Oracle Communications Session Delivery Manager

Oracle Communications Session Delivery Manager Oracle Communications Session Delivery Manager Oracle Communications Session Delivery Manager product family is a nextgeneration management platform designed to meet the demanding requirements of the largest

More information

ORACLE PROJECT PORTFOLIO MANAGEMENT CLOUD

ORACLE PROJECT PORTFOLIO MANAGEMENT CLOUD ORACLE PROJECT PORTFOLIO MANAGEMENT CLOUD THE NEW STANDARD FOR PROJECT PORTFOLIO MANAGEMENT KEY FEATURES End-to-end enterprise PPM for a single source of project truth Embedded social collaboration tools

More information

Business Driven Process Optimization

Business Driven Process Optimization An Oracle Solution Brief October 2013 Business Driven Process Optimization Introduction... 3 Improving Business Processes... 3 Being Business Driven... 3 Business-driven process design with Oracle BPM

More information

Acme Packet Net-Net SIP Multimedia-Xpress

Acme Packet Net-Net SIP Multimedia-Xpress Acme Packet Net-Net SIP Overview Net-Net SIP (SMX) combines IP Multimedia Subsystem (IMS) session management with leading session border control (SBC) functions to reduce the complexity and cost of delivering

More information

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service

Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively

More information

Dialogic BorderNet Session Border Controller Solutions

Dialogic BorderNet Session Border Controller Solutions Dialogic BorderNet Session Border Controller Solutions Dialogic BorderNet Session Border Controllers Transform, Connect and Secure Today s Networks and Services Dialogic BorderNet Session Border Controller

More information

An Oracle White Paper June, 2013. Enterprise Manager 12c Cloud Control Application Performance Management

An Oracle White Paper June, 2013. Enterprise Manager 12c Cloud Control Application Performance Management An Oracle White Paper June, 2013 Enterprise Manager 12c Cloud Control Executive Overview... 2 Introduction... 2 Business Application Performance Monitoring... 3 Business Application... 4 User Experience

More information

Five Things to Consider in an Enterprise CRM Evaluation. An Oracle White Paper July 2010

Five Things to Consider in an Enterprise CRM Evaluation. An Oracle White Paper July 2010 Five Things to Consider in an Enterprise CRM Evaluation An Oracle White Paper July 2010 Five Things to Consider in an Enterprise CRM Evaluation EXECUTIVE OVERVIEW When it comes to Customer Relationship

More information

Mobile-First Strategy. CIO Executive Interview

Mobile-First Strategy. CIO Executive Interview Mobile-First Strategy CIO Executive Interview Mark Sunday, CIO of Oracle Corporation, interviewed Suhas Uliyar, Vice President of Mobile Strategy Product Management at Oracle, to learn about the critical

More information

An Oracle White Paper August 2011. Oracle VM 3: Application-Driven Virtualization

An Oracle White Paper August 2011. Oracle VM 3: Application-Driven Virtualization An Oracle White Paper August 2011 Oracle VM 3: Application-Driven Virtualization Introduction Virtualization has experienced tremendous growth in the datacenter over the past few years. Recent Gartner

More information

Oracle Financial Management Analytics

Oracle Financial Management Analytics Oracle Financial Management Analytics Oracle Financial Management Analytics provides finance executives with visibility and insight into the status of their financial close process and their financial

More information