Transcription

1

2

3

4

5

6

7

8

9 Language English French German Spanish Italian Japanese Simplified Chinese Download Link ect_administrator_guide.pdf ct_administrator_guide.pdf ect_administrator_guide.pdf ect_administrator_guide.pdf t_administrator_guide.pdf ct_administrator_guide.pdf ect_administrator_guide.pdf

10

11 1

12 Component IM Only IM With Spaces Operating System Windows XP SP3 Windows Vista 32- bit Windows 7 (32-bit or 64-bit) Windows XP SP3 Windows Vista 32-bit Windows 7 (32-bit or 64-bit) Cisco Unified Communications Integration for Cisco Cisco WebEx Connect Windows XP SP3 Windows Vista 32-bit Windows 7 (32-bit or 64- bit) CPU Intel Pentium Processor Intel Pentium processor (1.8 GHz recommended) 1.5 GHz Intel Pentium M Centrino (for laptop computer) 2.4 GHz Intel Pentium IV (for desktop computer) Disk Space 80 MB 80 MB 120 MB RAM 512 MB (1 GB recommended) 1 GB 1GB; 2 GB (for Windows Vista) Browser Internet Explorer 7 or 8 Mozilla Firefox 3.0 or 3.5 Safari 4.0 for MAC Internet Explorer 7 or 8 Mozilla Firefox 3.0 or 3.5 Safari 4.0 for MAC Internet Explorer SP2 for XP Internet Explorer 7 for Vista Mozilla Firefox or 3.5 Safari 4.0 for MAC I/O Ports USB 2.0 (for video camera) USB 2.0 (for video camera) USB 2.0 (for video camera) Program Make sure you have the selected the Cisco WebEx Connect setting that allows you to integrate with Microsoft Outlook. Microsoft Outlook 2003 or 2007 Microsoft Outlook 2003 or 2007 Microsoft Outlook 2003 or 2007 Audio Full duplex sound card and a Full duplex sound card Full duplex sound card

13 Component IM Only IM With Spaces Cisco Unified Communications Integration for Cisco Cisco WebEx Connect headset and a headset and a headset Your organization must have Cisco Unified Communications Manager (CUCM) already deployed and available. Contact your CUCM system administrator to obtain account and server information. Unit ServerlUnity Connection server must be available to use voic services. VoIP codec: isac from Global IP Sounds Inc Video At least 1.8 GHz CPU, 800x600 resolution, 256 colors or more, and a webcam At least 1.8 GHz CPU, 800x600 resolution, 256 colors or more, and a webcam At least 1.8 GHz CPU, 800x600 resolution, 256 colors or more, and a webcam. Video codec: H.264 AVC. Note: webex.com webexconnect.com

14 webex.com webexconnect.com CE8FD46D4D28B0C1AAA596FD93222/wininet.pdb webex.com, webexconnect.com, and webex.com webexconnect.com slogin.oscar.aol.com rationws.jws components.premiumservices.aol.com aimpro.premiumservices.aol.com radaol-prod-web-rr.streamops.aol.com

15 Item Port Type Port Number A/V Server port TCP 80 and 443 UDP 5101 STUN server TCP 80 UDP 8070/8090 P2P port TCP Random UDP Random

16 Note: Typically, when a Cisco WebEx Connect user starts an audio or video call, the Cisco WebEx Connect client first attempts to establish a direct connection to another user's Cisco WebEx Connect client. Direct connections are possible if the other user is on the same network and is not separated by a firewall. If a direct connection is established, then the P2P ports listed in the table are used for audio and video communication. If a direct connection cannot be established (due to a firewall or other network device), the Cisco WebEx Connect client will establish a connection to a Cisco WebEx server for audio and video communication. The Cisco WebEx Connect client will first attempt to connect to the server using a UDP port. If the port connection cannot be established (due to firewall restrictions), the Cisco WebEx Connect client will then establish a server connection using the TCP ports listed in the table. Resolution VGA QVGA P2P Bandwidth 500 Kbps-1.5 Mbps with an average of 800 Kbps 200 Kbps-500 Kbps Remarks Average bandwidth is about 800 Kbps. Depending on how quickly the object is moved in front of the camera, the bandwidth may touch 2 Mbps. N.A QCIF 0 Kbps Kbps N.A Note:

17 _xmpp-server._tcp.acme.com. IN SRV s2s.acme.com.webexconnect.com Notes:

18

19 _xmpp-client._tcp.acme.com IN SRV c2s.acme.com.webexconnect.com Notes: Important:

20 app where acme.com is the Cisco WebEx Connect Organization enabled with Single Sign On integration

21 Note: User Configuration Policy Editor Group Report About Help Add and configure user information. Configure settings for various features of Cisco WebEx Connect such as general information about your organization, domains, password enforcement, user provisioning, IM settings, and additional services like IM federation, IM archiving, and unified communications. Set policies and rules for users. Assign group policies. View usage reports on users. View Cisco WebEx Connect version information. View Cisco WebEx Connect documentation. Note:

22

23 2

24 List by All Users Employee ID Inactive Users Administrators Meeting Users Logged Users Definition Enter at least one letter of the user's first or last name. All active users with a name matching those letters are displayed in the search results. Enter the exact employee ID of the user. Select Inactive Users and click Search to view all inactive users. To narrow down the search results, specify the starting letters of the user's first name or last name. Select this option and click Go to display all users with the Org Administrator privilege. You cannot search for Administrators. This option is displayed only if you Cisco WebEx Connect Organization is integrated with Cisco WebEx Meeting Center. Select Meeting Users and click Go to view all users that have a Cisco WebEx Meeting Center account. In thi case, you cannot search for users who don't have a Cisco WebEx Meeting Center account. Select Logged Users and click Go to view all users whose IM sessions are currently being logged for archival. The search results also show the archiving endpoint these users are associated with

25 4 Note:

26 1 2

27 3 Note: 4 5

28 6 7 8

29 9

30 10 11

31 Notes: The Meeting Account check box will be selected by default if you have enabled Automatically enable Meeting account when creating a new user in the Meetings screen. In such a case, you cannot clear the Meeting Account check box. For more information, see Enabling Tightly Coupled Integration for a New Cisco WebEx Connect Deployment with an existing Cisco WebEx Meeting Center deployment (on page 78). When the Meeting Account check box is selected, it means a corresponding Cisco WebEx Meeting Center account will be created for this user Note:

32 1 2 3

33 4 5 6 Note: 1 2

34 Last export: :02:01

35 7 Note:

36 5

37

38

39

40

41 1 2 3

42

43 3 1 2

44

45

46 Notes: You cannot enter or edit the Company name. This name is the same that you provided at the time of purchasing Cisco WebEx Connect. Contact information such as address and business phone is for information purposes. The Notification address is the Org Administrator's address by default. You can change it to any other Id including a distribution list. 5 acme.com, mydomain.net, myorg.com acme.com, docs.mydomain.net, prod.myorg.com acme.com customeracme.com, vendoracme.com 1 2

47 Note: Domains(s) 3 Note: 4

48 1 2

49 Notes: You cannot edit user license information and the Storage Purchased information. The total amount of storage you have already used is indicated by Storage Used. Total storage used includes space consumed by files and persistent chat in all spaces created by users in your Connect Organization. Space used up for storing NBR (Network based recording) is not calculated for computing the storage used. The IM Logging User Licenses Purchased and IM Logging User Licenses Used fields are displayed if your organization has purchased the IM Archiving feature. For more information, see Setting up IM Archiving (on page 99). 3 4 Notes: By default, storage enforcement is not enabled for each user. In such a case, storage is

50 used based on the First Come First Served basis until the total storage utilization reaches the licensed storage limit. When storage enforcement for each user is enabled, the Org Administrator can specify a default storage limit when creating new users. When you change this value, it does not change the storage limit that you have specified for a user in the Add User or Edit User dialog box

51

52

53 1 2

54 3 4

55 5 1 2

56 3

57 4 5 Note: 6 Note: 7 Note:

58 %USERNAME% Note: Template Welcome Message Default contains links to reset password, download the client, documentation, and community links. Space Invitation Message Connect User Default template includes information on how to get to the Space and link to the community. Space Invitation Message Non-Connect User Default template includes information on where to get a Cisco WebEx Connect account, how to open a new Space, and link to the community. Get or Reset Password is sent when Cisco WebEx Connect Administrator resets password. Variables and Macros %USERNAME% The name of the user. %CLIENTDOWNLOADURL% The URL that takes the user to the welcome message. %NEWPASSWORDURL% The new password variable. %SPACEOWNER% Name of the Space owner %SPACENAME% Name of the Space %USERDEFINEDMESSAGE% Text entered by the Space owner at the time of creating the Space %SPACEOWNER% The name of the Space owner. %SPACENAME% The name of the Space. %USERDEFINEDMESSAGE% Text of any message that the Cisco WebEx Connect user enters. %REGISTERURL% URL where the user can register as a Space user %NEWPASSWORDURL% URL that will take the user to reset password.

59 Template Notify Space Members Default template for manual notifications sent from within Spaces. Add to Public Library Request A request to copy an application to the public library. Deny Add to Public Library Request A denied request to add to an application to the public library. Variables and Macros %UserMessage% The message the user writes. %ObjectLink% The URL that takes the Space member to a particular location specified by the user. %SpaceName% The name of the user's Space. %USERNAME% The name of the user. %APPNAME% The name of the application to copy to the library. %APPNAME% The name of the application to copy to the library.

60 1 2

61 3 Notes:

62

63 Select Allow users to set "Automatically accept all group chat invitations" Automatically accept all group chat invitations Allow users to set "Options for contact list requests" Accept requests automatically from all contacts Accept requests automatically from contacts in my organization To When you enable this option, the Automatically accept all group chat invitations check box is shown in the Cisco WebEx Connect client. If you disable this option, the Org Administrator directly controls the value of Automatically accept all group chat invitations in the Cisco WebEx Connect client. Users will not see this option in the client. Allows users to specify in the Cisco WebEx Connect client whether they want to turn on (or off) the option to automatically accept all group chat invitations. This option will be greyed out if Allow users to set "Automatically accept all group chat invitations" is selected. Allows the Org Administrator to directly control the behavior of Add Contact requests. If this option is not selected, users will have no control over how contact requests are handled and will not see this option in the Cisco WebEx Connect client. The various options for handling contact list requests are each described from 4 7 below. The Org Administrator can select only one of the options described in 4 7 below. If this option is selected, users will see the various options to control the behavior of Add Contact requests in the Cisco WebEx Connect client. The Org Administrator will see options 4-7 grayed out. If this option is enabled all Add Contact list requests will automatically be accepted. This option will be grayed out if Allow users to set "Options for contact list requests" is selected. If this option is selected, Add Contact requests from all contacts within the user's Cisco WebEx Connect Organization and whitelisted domains will be automatically accepted. This option will be grayed out if Allow users to set "Options for contact list requests" is selected. 6 Prompt me for each request If this option is selected, the user needs to either confirm or reject each contact request regardless of whether the contact is external or belongs to the same Cisco WebEx Connect Organization.

64 Select To This option will be grayed out if Allow users to set "Options for contact list requests" is selected. 7 Deny all requests automatically All Add Contact requests will be automatically denied. This option will be grayed out if Allow users to set "Options for contact list requests" is selected

65 3 1 Select Allow users to set "Show contact pictures in my contact list" To Allows the Org Administrator to directly control whether users can see contact pictures. If the Org Administrator does not select this option, the Show contact pictures in my contact list check box is not shown in the Cisco WebEx Connect client. If the Org Administrator selects this option, the Show contact pictures in my contact list check box is shown in the Cisco WebEx Connect client and users can specify their preferences for showing contact pictures. 2 3 Show contact pictures in my contact list Allow users to set "Show quick contacts" If this option is selected, contact pictures are displayed in the users' contact list on the Cisco WebEx Connect client. Contact pictures are displayed at the right side of the contact name. This option will be grayed out if Allow users to set "Show contact pictures in my contact list" is selected. Enables the Org Administrator to directly control whether users can see the Quick Contacts group in the Cisco WebEx Connect client.

66 Select To 4 Show quick contacts If this option is selected, Quick Contacts are shown in the users' contact list on the Cisco WebEx Connect client. Quick Contacts is a way of grouping your contacts in the Cisco WebEx Connect client. This option will be grayed out if Allow users to set "Show quick contacts" is selected. 5 Allow users to set "Show observer group on my contact list" Allows the Org Administrator to directly control whether users can see the Observer Group in the Cisco WebEx Connect client. If the Org Administrator selects this option, the Show observer group on my contact list check box is shown the Cisco WebEx Connect client and users can specify their preferences accordingly. If the Org Administrator does not select this option, the Show observer group on my contact list check box is not shown in the Cisco WebEx Connect client. 6 Show observer group on my contact list Selecting this option shows the Observer Group in the Cisco WebEx Connect client. The Observer Group is a special grouping of your contacts in the Cisco WebEx Connect client. This option will be grayed out if Allow users to set "Show observer group on my contact list" is selected. 4

67 1 2 3

68 Note: 4

69 5 1 2

70 3 4 5

71

72 Tightly Coupled Integration All Cisco WebEx Meeting Center users are required to have a Cisco WebEx Connect account. Provides the "Click-tomeeting" experience to users with no additional settings Provides a Single point of User Provisioning, User Password Management, and User Administration Enables use of just one set of login credentials across both Cisco WebEx Connect and Cisco WebEx Meeting Center Loosely Coupled Integration Provides the "Click-to-meeting" experience to users with no additional settings Cisco WebEx Connect and Cisco WebEx Meeting Center are managed as independent services. Not all Cisco WebEx Connect users need to have a Cisco WebEx Meeting Center account and vice-versa. Users can continue to use their Cisco WebEx Meeting Center login credentials for logging into Cisco WebEx meetings web site.

73

74 Integration Scenario Cisco WebEx Connect Cisco WebEx Meeting Center 1 New deployment New deployment 2 New deployment Existing deployment. The enterprise already has a fully functional deployment of Cisco WebEx Meeting Center. 3 Existing deployment. The enterprise already has a fully functional deployment of Cisco WebEx Connect. New deployment

75 Item Cisco WebEx Connect client Cisco WebEx Meeting Center Organization Requirement Version 6 or later Version T27L with Service Pack 9. Note that you can integrate only one Cisco WebEx Meeting Center site with Cisco WebEx Connect. To know which version of Cisco WebEx Meeting Center you are currently running, type the URL of your Cisco WebEx Meeting Center in the address bar of your Browser in the following format: Alternatively, contact your Cisco WebEx sales representative to obtain the version. XML API version or later A Single Sign On enabled Cisco WebEx Connect Organization can only be integrated with a Single Sign On enabled Cisco WebEx Meeting Center site. A non-single Sign On enabled Cisco WebEx Connect Organization can only be integrated with a non-single Sign On enabled Cisco WebEx Meeting Center site. Note:

76 Column Header Name UserName What to do Delete FirstName Rename to firstname

77 Column Header Name LastName Address1 Address2 City State/Prov Zip/Postal Country/Region PhoneCntry PhoneLocal CellCntry CellLocal All tracking codes What to do Rename to lastname Rename to Rename to address1 Rename to address2 Rename to city Rename to state Rename to zipcode Rename to country Rename to phonebusinesscountrycode Rename to phonebusinessnumber Rename to phonemobilecountrycode Rename to phonemobilenumber Rename to "TC1," "TC2," and so on depending on how many tracking codes you have defined.

78 1 2 3 t27lc65.qa.webex.com 4

79

80 Notes: Note:

81 Note: 3 t27lc65.qa.webex.com Notes: 7

82 8 Notes: webex.com,

83

84 Item Cisco WebEx Connect client Cisco WebEx Meeting Center Organization Requirement Version 5.1 or later Version T26L with Service Pack EP 20 or Version T27L with Service Pack 9 To know which version of Cisco WebEx Meeting Center you are currently running, type the URL of your Cisco WebEx Meeting Center in the address bar of your Browser in the following format: Alternatively, contact your Cisco WebEx sales representative to obtain the version. A Single Sign On enabled Cisco WebEx Connect Organization can only be integrated with a Single Sign On enabled Cisco WebEx Meeting Center site. A non-single Sign On enabled Cisco WebEx Connect Organization can only be integrated with a non-single Sign On enabled Cisco WebEx Meeting Center site. Note:

85 1 2

86 3 4 Note: 5 1 2

87 3 1 2

88 3 4 5

89

90

91 1 2

92 3

93

94 3

95 4 5 Note:

96 6 7 1

97 2

98 3 Note: 4 Note: 5 6

99 7 Notes: You can specify up to two backup servers for the TFTP server and one backup server each for the CTI and CCMCIP servers. Enter the appropriate IP addresses for each Backup Server. For detailed information about the TFTP, CTI, and CCMCIP servers, see CUCI-Connect Configuration Guide located at 8 Note:

100

101 Notes: Publishing the first SRV record enables your users to communicate with users of public XMPP networks. Publishing the second SRV record enables your users to use third party XMPP clients and connect to your Cisco WebEx Connect domain

102

103

104 1 2

105 3 4

106 5 Note: 6

107 Note:

108

109 4

110

111 Option MAC Address Device Name Description Enter the Media Access Control (MAC) address that identifies Cisco Unified IP Phones (hardware phones only). The Media Access Control (MAC) address is a unique, 12-character hexadecimal number that identifies a Cisco Unified IP Phone or other hardware device. Locate the number on a label on the bottom of the phone (for example, 000B6A409C405 for Cisco Unified IP Phone 7900 family of phones or SS-00-0B C4-05 for Cisco IP Phone SP 12+ and 30 VIP). Do not enter spaces or dashes and do not include the "SS" that may precede the MAC address on the label. For information on how to access the MAC address for your phone, refer to the Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager that supports your phone model. Cisco Unified Communications Manager converts the MAC address for each device by Dropping the first two digits of the MAC address Shifting the MAC address two places to the left Adding the two-digit port number to the end of the MAC address (to the right of the number) EXAMPLE MAC Address for the Cisco VG248 is A44218 the MAC address for registered port 12 in the Cisco Unified Communications Manager is 0039A Enter a name to identify software-based telephones, H.323 clients, and CTI ports. The value can include 1 to 15 characters, including

112 Option Description alphanumeric characters, dot, dash, and underscores. Note: 1 Note: 2 3

113 Note: Note: 1 2

114 Select the server from this list

115 1 2 3

116 Note:

117 Name/Description Number Begins With Number of Digits Total Digits to be Removed International 12 Digit International 13 Digit International 14 Digit International 15 Digit Prefix with Pattern Local 7 Digit XXX-XXXX Local 10 Digit (510) XXX-XXXX National 10 Digit (XXX) XXX-XXXX National 11 Digit 1(XXX) XXX-XXXX

118 1 2 3 Note:

119 Configuration Files and Folders \Data\Outbound folder \Log folder clicktocall.xml file ClickToCallPhones.xml file Description Outbound call log for the end user Application log files Application settings for the user List of unsupported phone models

120 clicktocall.log MSclicktocall.log OCclicktocall.log PMclicktocall.log clicktocall.log.1, clicktocall.log.2 Error message A connection error occurred. Please ensure Click to Call is running A directory error occurred. Please contact your phone administrator A service error occurred. Retry the call. If the problem persists, please contact your phone administrator Problem and recommended action A call was attempted using the Click to Call functionality when the Click to Call application is not running. Ask the end user to restart the Click to Call application. The Cisco Unified Communications Manager directory service may be down. Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator. An internal error occurred in the WebDialer application. Contact your Cisco Unified Communications Manager system administrator.

121 Error message Cannot make call. Please ensure Click to Call is running Click to Call cannot find Cisco IP Communicator. Please ensure it is running or select another phone Click to Call is not fully configured Destination cannot be reached Login failed. Please make sure your user name and password are correct No phone is available. Please contact your phone administrator No phone has been selected for use with Click to Call. Please select a phone Proxy authentication rights could not be found. Please contact your phone administrator Service is temporarily unavailable. Retry the call. If the problem persists, please contact your phone administrator The service is overloaded. Retry the Problem and recommended action Ask the end user to restart the Click to Call application. Ask the end user to verify that their Cisco IP Communicator soft phone is running properly, or to select a phone to use with the Click to Call application. One or more mandatory fields in the sign-in screen have been left blank. Ask the end user to enter the missing information in the sign-in screen, and retry the login. The end user dialed the wrong number, or you have not applied the correct dial rules. Check that the Cisco WebDialer service is configured to use the application dial rules on Cisco Unified Communications Manager. Provide the end user with the correct username and password for the Cisco Unified Communications Manager server. Ask the end user to enter this username and password in the Login screen, and retry the login. Ask the end user to verify and refresh the phone preferences in the Phones screen of the Click to Call Preferences. The end user has no phone selected to use with the Click to Call application. Ask the end user to select a phone to use with the application from the Click to Call. Cisco WebDialer service sends this error. Contact your Cisco Unified Communications Manager system administrator. The Cisco Unified Communications Manager service is overloaded. It has reached its throttling limit of two concurrent sessions. Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator. The Cisco Unified Communications Manager service is overloaded. It has reached its throttling limit of two concurrent sessions.

122 Error message call. If the problem persists, please contact your phone administrator The URL you requested is not available. Please contact your phone administrator The XML command is not available in the request. Please contact your phone administrator <Number> cannot be converted to a valid phone number The maximum phone number length is 32 digits Invalid XML command. Please contact your phone administrator Cisco WebDialer service cannot be found. Please ensure you entered the correct address The call failed. Please ensure you are logged into your Extension Mobility device. If the problem persists contact your phone administrator Problem and recommended action Allow a short time lapse and retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator. Provide the end user with the correct Cisco Web Dialer and/or Device Query service IP address. Ask the end users to enter this information in the sign-in screen, and retry the login. This is an error sent from the Cisco WebDialer service. Contact your Cisco Unified Communications Manager system administrator. The phone number the end user has entered is invalid. Ask the end user to edit the phone number and try again. The phone number the end user has entered is too long. Ask the end user to edit the phone number and try to make the call. Cisco WebDialer service sends this error. Contact your Cisco Unified Communications Manager system administrator. Provide the end user with the correct Webdialer server address. Ask the end user to enter this server address in the Login screen, and retry the login. A call request is already in progress or the Cisco WebDialer service could not get a line on the phone device from the CTI. Wait a few moments and then retry your connection. If the error occurs again, contact your Cisco Unified Communications Manager system administrator.

123

124

125 5

126

127

128 Note:

129 Note:

130 6 7

131 Note:

132 11 Notes: Only the end-to-end encryption policy is not enabled by default. The Org Administrator needs to explicitly enable this policy. Administrators then need to create policies only if specific capabilities for all the users or specific groups of users need to be disabled. Policy actions cannot be enforced on users using third-party XMPP IM clients. Policy Action Description Impact Default Value External File Transfer Controls file transfer in an IM session between Connect Organization users and users outside the Organization. Setting this policy action to FALSE will stop all file transfers between the Connect Organization users and external users, including multiparty IM sessions with at least one external user. TRUE Internal File Transfer Controls file transfer in an IM session between Connect users within the Organization. Setting this policy action to FALSE will stop all internal file transfers. When this policy action is not explicitly set to FALSE, all the users within the Connect Organization will have the ability to exchange files with the internal users. TRUE External IM Controls IM sessions between users in the Connect Organization and Setting this policy action to FALSE will stop all IM sessions between users in the Connect Organization and users outside the Organization. TRUE

133 Policy Action Description Impact Default Value users outside the Organization. This will also stop all dependent services like voice, video, and VOIP. External VOIP Controls VOIP communications in IM sessions between users in the Connect Organization and users outside the Organization Setting this policy action to FALSE will stop all VOIP communications in IM sessions between users in the Connect Organization and users outside the Organization. However, other services like textbased IM sessions and file transfers will be available TRUE Internal VOIP Controls VOIP communications in IM sessions between users within the Connect Organization. Setting this policy action to FALSE will stop all VOIP communications in IM sessions between users within the Connect Organization. However, other services like textbased IM sessions and file transfers will be available. TRUE When this policy action is not explicitly set to FALSE, all the users within the Connect Organization will have the ability to use VOIP communications in IM sessions. External Video Controls video services in IM sessions between users in the Connect Organization and users outside the Organization Setting this policy action to FALSE will stop all video services in IM sessions between users within the Connect Organization and users outside the Organization. However, other services like text-based IM sessions and file transfers will be available. TRUE Internal Video Controls video services in IM sessions between users within the Connect Organization. Setting this policy action to FALSE will stop all video services in IM sessions between users within the Connect Organization. However, other services like text-based IM sessions and file transfers will be available. TRUE When this policy action is not explicitly set to FALSE, all the users within the Connect Organization will have the ability to use video communications in IM sessions.

134 Policy Action Description Impact Default Value Local Archive Controls the ability of the user to locally archive IM text messages. Setting this policy action to FALSE prevents users from locally archiving IM text messages. In the Cisco WebEx Connect client, the following option is disabled: Edit >Settings>General IM>Message Archive. If you are upgrading from Cisco WebEx Connect version 5.x to 6.x, the chat history archive stored on the users' local computers will be deleted and cannot be recovered. We recommend that the Org Administrator communicates this to all the users of the Cisco WebEx Connect Organization. Additionally, users need to backup their individual chat archives before Cisco WebEx Connect is upgraded to a newer version. TRUE Join Workspace Controls the ability of users to join a Workspace within the Connect Organization. Setting this policy action to FALSE prevents users from joining a Space within the Connect Organization. When this policy action is not explicitly set to FALSE, users can accept an invitation to join a Space within the Connect Organization. TRUE Join External Workspace Controls the ability of users within the Connect Organization to accept an invitation to join a Space external to the Connect Organization. In addition, this policy action controls the ability of these users to become a member of Spaces outside the Connect Organization. Setting this policy action to FALSE prevents users within the Connect Organization from accepting an invitation to join a Space external to the Connect Organization. Users can only view and delete the invitation. Additionally, the Org Administrator is not notified of such invitations to take a decision. TRUE External Desktop Share Controls the ability of users within the Connect Setting this policy action to FALSE prevents users within the Connect Organization from sharing their TRUE

135 Policy Action Description Impact Default Value Organization to share their desktop (local) desktop with users outside the Connect Organization. with users outside When this policy action is not the Connect explicitly set to FALSE, users can Organization. share their (local) desktop with users outside the Connect Organization. Internal Desktop share Controls the ability of users within the Connect Organization to share their desktop with other users within the Connect Organization. Setting this policy action to FALSE prevents users within the Connect Organization from sharing their desktop with other users within the Connect Organization. When this policy action is not explicitly set to FALSE, users can share their desktop with other users inside the Connect Organization. TRUE Workspace Feature Controls the ability of users (inside or outside the Organization) to view Spaces. Enables/Disables Space related features. When this policy is disabled, the user does not see any Space related information in the client Setting this policy action to FALSE prevents users from viewing Space-related features. Typically, the Spaces feature including the list of Spaces, and invitation to join Spaces will be disabled. When this policy action is not explicitly set to FALSE, users can view and work with all Space features. Note If this policy action is set to FALSE, the Join Workspace and Join External Workspace policy actions will be disabled by default. TRUE Automatic Updates Controls the behavior of sending notifications to users whenever a new upgrade is available for the Cisco WebEx Connect client. Setting this policy action to FALSE does not send notifications to users whenever a new upgrade is available for the Cisco WebEx Connect client. However, it is recommended to set this policy action to TRUE so that users will be notified when an upgrade is available. This makes the upgrade process simple and ensures that users always use the latest version of Cisco WebEx Connect. TRUE Invite Users To Controls the ability Setting this policy action to FALSE TRUE

136 Policy Action Description Impact Default Value Workspace of users belonging to will not allow users belonging to a a Space in the Connect Organization to Space in the Connect Organization to invite other users to join the Space. invite other users to When this policy action is not join the Space. explicitly set to FALSE, users belonging to a Space in the Connect Organization can invite other users to join the Space. Note This policy action will not work if Workspace Feature policy action is set to FALSE. Invite External Users To Workspace Controls the ability of users within the Connect Organization belonging to a Space to invite contacts outside the Organization to join that Space. Setting this policy action to FALSE will not allow users belonging to a Space in the Connect Organization to invite contacts outside the Organization to join that Space. Note This policy action will not work if Workspace Feature policy action is set to FALSE. TRUE AES Encoding For IM Enables you to specify whether you want to turn on support for end-toend Encryption for IM sessions. Setting this policy action to FALSE will disable support for end-to-end Encryption for IM sessions. If a user is designated to be logged, the end-to-end encryption policy setting will be overridden to be FALSE. End-to-end encryption is not supported for logged users. For more information, see FALSE Overview of IM Archiving (on page 99). For more information about encryption levels, see About Encryption Levels (on page 137).

137 Policy Action Description Impact Default Value SSL Encoding For IM Enables you to specify whether you want to turn on support for SSL Encryption for IM sessions. Setting this policy action to FALSE will disable support for SSL Encryption for IM sessions. Notes: This policy action is applicable only if you are using Cisco WebEx Connect version 5.x. It is not applicable to Cisco WebEx Connect version 6.x. To apply this policy exclusively, the Support AES Encoding For IM, and Support No Encoding For IM policies should be set to FALSE. If they are set to TRUE, the encryption level negotiated will be the highest level that the other party supports. For more information about encryption levels, see About Encryption Levels (on page 137). TRUE NO Encoding For IM Enables you to specify whether you want to turn off support for any kind of Encryption for IM sessions. To apply this policy exclusively, the Support AES Encoding For IM and Support SSL Encoding For IM policies should be set to FALSE. FALSE For more information about encryption levels, see About Encryption Levels (on page 137). Internal IM with White Listed domains Controls IM communication between users within the Connect Organization and specific type of contacts. Setting this policy action to FALSE will stop users within the Connect Organization in a different domain name and specific domains(added to the white list), from using IM sessions with each other. However, this does not apply to users within the Connect Organization in the same domain. This will also disable other dependent services such as VOIP, Video and File Transfer. TRUE

138 Policy Action Description Impact Default Value Upload Widgets Controls the ability of Space members within a Connect Organization to upload widgets to the Spaces they belong to. Setting this policy action to FALSE prevents Space members within a Connect Organization to upload widgets to the Spaces they belong to. When this policy action is not explicitly to FALSE, Space members can upload widgets to the Spaces they belong to. TRUE Edit View Profile Setting Controls the ability to restrict groups of users from changing their user profile view settings. Setting this policy action to FALSE prevents users from changing their user profile view settings. This policy action impacts the Allow users to change their profile view settings check box in the Profile Settings screen under the Configuration tab. TRUE When this policy action is set to FALSE, the Allow users to change their profile view settings check box will have no impact even if it is selected. Note:

139 Note:

140 Client B Encryption Level End-to-end encryption SSL SSL Client A Policies Only end-to-end encryption End-to-end encryption Don't allow Don't allow End-to-end encryption or SSL End-to-end encryption SSL Don't allow End-to-end encryption or SSL or no encryption End-to-end encryption SSL No encryption

141 6 Note: 1 2 Where you enter the search terms to search for the group you want. Icons or tools that let you perform tasks related to groups. Where the list of groups is displayed. List of policies assigned to the currently-selected group.

142 Note:

143

144

145

146

147 7 Notes:

148 Note: 1 2

149 3 4

150 Note: 5 Format yyyy-mm-dd n Description The date on which the job is run. The date is based on the GMT time zone. The job instance number for that particular day. userfile_ _1.csv, userfile_ _2.csv, userfile_ _3.csv, userfile_ _4.csv Format Description Remarks userssoid The SSO ID used internally by the Cisco WebEx Connect Organization. This is the main field which is used to determine the record to be updated. If users with the same userssoid already exist in the Cisco WebEx Connect database, then such users' details are updated. If not, a new user is provisioned for the Mandatory field

151 Format Description Remarks Cisco WebEx Connect Organization with all the details. displayname User's display name on the Cisco WebEx Connect client. firstname The user's first name. Mandatory field lastname The user's last name. Mandatory field The user's address. Mandatory field jobtitle address1 address2 city state zip country phoneoffice phonecell homegroupss OID homegroupna me The user's job title. The user's mailing address. The user's alternate mailing address if any. City where the user resides. State where the user resides. Zip code of the user's city. Country where the user resides. The user's work phone number. The user's cell phone number. Used internally by an Organization to identify a group. It determines whether a group has already been created in Cisco WebEx Connect. If it has already been created, the group information is updated. If it has not been created, a new group is created. If a value is present, the user will be associated with that group. The name for the group. If a name is not provided, the homegroupssoid itself will be used. businessunit If present this information will be placed in the user's profile area. userprofilephot ourl center A URL where the user's profile photo is provided. This URL will be used as-is by the Cisco WebEx Connect client to display the photo. The user's Cisco WebEx Meeting Center account if an account has been created.

152 Format Description Remarks storageallocated The amount of storage allocated (in Mb) to the user in Cisco WebEx Connect. CUCMClusterNa me IMLoggingEnable Name of the CUCM cluster to which the user is assigned if any. The value of this field can be either True or False. This value can be used in conjunction with the EndPointName field described below. EndPointName Name of the IM archiving endpoint if any, configured for the user. If no endpoint is configured for the user and if IMLoggingEna ble is set to True, the user's endpoint can be set to the Cisco WebEx Connect organization's default endpoint. TC Tracking code for the user's Cisco WebEx Meeting Center account when Cisco WebEx Connect and Cisco WebEx Meeting Center are integrated. Format userssoid Description SSSO Id of the user to inactivate. Inactivate Optional. The value can be True or False. If no value is provided for this field, the user will be deleted from Cisco WebEx Connect. If the value is set to True, the user will be deactivated.

153 Format yyyy-mm-dd n Description The date on which the job is run. The date is based on the GMT timezone. The job instance number for that particular day. Format SSOGroupID grouptype Description This field is used to determine if a group has been created in Cisco WebEx Connect. If already created, the group information is updated. Otherwise, a new group is created. Optional. If present, it needs to have a numeric value. grouptype can take

154 Format Description on the following values: 0 - Normal. Typically, most groups belong to this type. 4 - Presence. These groups will be available for searching on the Cisco WebEx Connect client. If grouptype is not specified, the value defaults to 0.

155 Format yyyy-mm-dd n Description The date on which the job is run. The date is based on the GMT time zone. The job instance number for that particular day.

156

157 Note: 8

158 om/orgadmin.app EXAMPLE.com

159 Note:

160 6 cer crt 7 8

161 9 10

162

163

164 22.cer

165 1 MSI 2.exe Item Requirement Notes User Accounts Cisco WebEx Connect and Cisco WebEx Meeting Center Users should have an account in Cisco WebEx Meeting Center to use the SSO and Cisco WebEx Meeting Center integration feature. Note If no user account is detected in Cisco WebEx Meeting Center, an error message is displayed as shown in the graphic below this table.

166

167 9

168

169 5 Note: 6 Note: Column Username Total Storage Used(MB) Total Allocated Storage(MB) Total Number of Spaces Owned Total Number Of Spaces as Member Description The user's name. The total megabytes of storage used by the user for the specified month. The total megabytes of storage limit allocated for the user for the specified month. The total number of Spaces owned by the user. The total number of Spaces in which the user has the role of member.

170 Column Space Name Space Owner Total Number of Members(In-domain) Total Number of Members(Non-domain) Total Storage Used(MB) Total Number of Widgets Total Number of Documents Total Number of PCS Messages Description The name of the Space. The name of the Space owner. The total of in-domain Space members. The total of Space members outside of the domain. The total megabytes of storage used by the Space. The total number of widgets created in the Space. The total number of documents uploaded to the Space. The total number of PCS messages posted to the Space. Column Widget Name Company Name Creator Name Version Number Total Used in Spaces Description The name of the widget. The name of the company in which the widget is created. Name of the person (user) who created the widget. The version number of the widget. The total number of Spaces where this widget is used.

171 Column Date and Time Number of Logins Number of IM Sessions Number of Meetings Number of Desktop Share Sessions Number Telephony of Calls Number of Click-to- Call Calls Description Displays the aggregated date and time data For example, 11-Jan :00 A.M. would be the time that data collection began, and was collected and aggregated up to the specified aggregation interval of 1 hr, 24 hrs, 1 week, 1 month. Displays the number of logins to Cisco WebEx Connect. Displays the number of IM sessions initiated from Cisco WebEx Connect. Displays the number of meetings initiated from Cisco WebEx Connect. Displays the number of desktop share sessions initiated from Cisco WebEx Connect. Displays the number of telephony calls initiated from Cisco WebEx Connect. Displays the number of Click-to-Call calls initiated from Cisco WebEx Connect. Column Username Number Of Logins Number of New Spaces Owned Description Displays the Cisco WebEx Connect user name of the user. Displays the number of logins into Cisco WebEx Connect during the month. Displays the number of new Spaces created during the month. This includes the two Spaces (MyWebex and Developer Sandbox) that are automatically created when the user logs in for the first time.

172 Column Number of New Spaces Joined Number of IM Sessions Number of Meetings Number of Desktop Share Sessions Number of Telephony Calls Number of Click-to- Call Calls Additional Storage Used(MB) Description Displays the number of new Spaces that users have joined with the member role during the month. This number excludes the number of Spaces that users have created. Displays the number of IM sessions initiated by users from Cisco WebEx Connect during the month. Displays the number of meetings initiated by users from Cisco WebEx Connect during the month. Displays the number of desktop sharing sessions initiated by users from Cisco WebEx Connect during the month. Displays the number of telephony calls initiated by users from Cisco WebEx Connect during the month. Displays the number of Click-to-Call calls initiated by users from Cisco WebEx Connect during the month. Displays the amount of additional storage (in MB) used in the month. Note: Additional Storage Used=Storage Used Storage Freed Up. This can be a negative number. Column Space Name Space Owner Number of Meetings Number of Telephony Calls Number of Login Into Spaces Additional Storage Used(MB) Description Displays the name of the Space. Displays the Cisco WebEx Connect user name of the owner of the Space. Displays the number of meetings initiated from the Space. Displays the number of telephony calls initiated from the Space. Displays the total number of logins into the Space for the month. Displays the amount of additional storage (in MB) used in the month. Note: Additional Storage Used=Storage Used Storage Freed Up. This can be a negative number.

173

174

175 10

176 Field Name displayname Description Optional. Enter the user's display name. firstname Enter the user's first name. lastname Enter the user's last name.

177 Field Name username jobtitle address1 address2 city state zipcode country businessunit phonebusinesscountry Code Description Enter the user's address. Enter the user's username in the format. Enter the user's job title or designation. Enter the first line of the user's address. Enter the second line of the user's address. Enter the city in which the user lives. Enter the state in which the user lives. Enter the user's zip code. Enter the country code in which the user lives. This field should have a numeric value. For examples, if the user lives in the US, enter 1 for this field. Enter the business unit or department of the user. Enter the country code for the user's business phone number. phonebusinessnumber Enter the user's business phone number. phonemobilcountryco de phonemobilenumber fax policygroupname userprofilephotourl activeconnect activeconnectcenter storageallocated trackingcodes IMLoggingEnabled Enter the country code for the user's mobile phone number. Enter the user's mobile phone number. Enter the user's fax number. Enter the default policy group to which the user belongs. Enter the URL where the user's profile picture can be accessed. Indicate whether the user's status is active in Cisco WebEx Connect. Enter Yes to indicate an active status and No to indicate an inactive status. Indicate whether Meeting Center integration is available for this user. Enter the storage allocated to the user in Megabytes. Enter the Meeting tracking codes to capture specific data about meetings. You can enter up to 10 tracking codes in the following format: TC1, TC2, TC3,... ~ TC10. Indicate whether IM logging is enabled for this user.