707 RESOURCE MANAGEMENT SUCCESS STORY

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1 707 RESOURCE MANAGEMENT SUCCESS STORY We chose SAP Waste & Recycling One as it was a fully integrated solution that contained everything we needed to run a state-of-the-art, customer focused service. R = 149 R = 0 Graeme Rose, G = 193 G = 167 B = 30 B = 115 Managing Director, 707 Resource Management R = 0 G = 104 B = 140 R = 157 G = 156 B = 156

2 Project Highlights 707 Resource Management (707) is a UK-based waste broking company providing a national recycling service. Privately owned, the company outsources collections on behalf of regional businesses, local authorities and national companies with multiple sites. 707 is focused on the elimination of landfill through the reduction of waste at source, recycling and the use of new technologies. WR1 enabled us to achieve our goals of streamlining and automating operations, saving money and providing a solid platform that allows us to progress rapidly by offering a unique service. Graeme Rose, Managing Director 707 Resource Management Choosing The Right Solution Launched in 2008, 707 envisaged a customerfocused service; one built on trust, honesty and efficiency. Interaction would be emphasised by the flow of information to customers, with minimum administrative intervention wherever possible. The team at 707 Resource Management had experience of building and managing several successful waste management companies. They knew how important it was to have the right software in place to streamline business processes and operate successfully in a high volume, highlycompetitive market. 707 saw the advantages of utilising new technologies but also wanted to ensure they had a stable and robust business management software solution in place to be able to administer the new business from the outset. Due to rapid expansion plans, the solution needed to be flexible, the company couldn t afford to be constrained by limitations of software. 707 Resource Management were full of ideas to enhance the service, so ease of configuration was also required to cope with additional functionality.

3 Customer Focus By putting the customer at the very centre of the service and keeping them there, 707 are able to differentiate themselves from the increasing number of companies offering a waste broking service. 707 recognised the advantages of an integrated business management software solution and saw the software as a key element to increased interaction with the customer a way to grow and dominate the sector. 707 Resource Management emphasised several key factors in their innovative service. The service had to be easy to use, cost-effective and quality driven. It should be easy to make payments and, where possible, be an automated service with automated flows of information out to the customer. 707 were to provide proactive human contact via CRM and a nationwide network of reliable suppliers, all dedicated to zero landfill. A Passion for Change 707 Resource Management had met with ISB Global historically and were aware of the SAP Waste & Recycling One solution. They were keen to explore the solution in greater depth and to interrogate the consulting team as to how WR1 could support their customer-oriented needs. Experience had taught 707 that multiple solutions for multiple business processes could cause problems. They immediately saw the benefits of a single solution that integrated accounting, operations, logistics and CRM.

4 Functionally Rich One of the key requirements was for a solution that was easy to make payments from and to. This would reduce the amount of paperwork, stop unnecessary interactions and cut administrative overhead; as well as conform to the environmental standards they had set. SAP Waste & Recycling One integrates Job Scheduling, Logistics, Customer Relationship Management (CRM) and Financials. Users can access prospective customer details, book a job, repeat that job within the time frame necessary and automatically raise an invoice for services, posting to the correct nominal code. This can all be completed with just a few key strokes; while in point-to-point solutions, this process may involve multiple operators and several hours of administration. Making Life Simple As a fully-integrated solution, SAP Waste & Recycling One includes Sales Order and Purchase Order Processing. Scheduled Jobs can be linked to Sales and Purchase Orders with invoices raised at the click of a button and dispatched automatically with the appropriate payment or remittance advice. 707 Resource Management wanted to be able to interact with the customer as much as possible, but not for customer interaction to be an administrative burden. One of their requirements was to be able to push information (such as recycling reports) out to their customers. This would help alleviate some of the timeconstraining administration that can be caused by unnecessary interaction, transaction and reporting. Keeping the customer informed of reports and invoicing provides multiple touch points, designed to be more of a common experience in working towards environmental goals. An interactive web interface links directly to all backoffice processes; allowing customers to schedule their own jobs, view and interact with dashboard reports and discover how much material has been diverted from landfill.

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6 Practice What You Preach As an integral part of their commitment to customer communication, 707 were looking to create a paperless environment; dispatching invoices electronically to customer and suppliers. This would contribute to the policy of zero-landfill and reduce administrative costs. The paperless office was achieved by the award winning Spindle software from Draycir. The ISB Global team had previous experiencing of implementing Spindle so were able to make sure all documentation conformed to a simple set of rules. All billing and operational information, such as Duty of Care documents, could be sent in real-time to a designated customer or supplier address and archived to the integrated CRM component of SAP Waste and Recycling One. Future Efficiency The 707 Resource Management team are still full of ideas on how to make the business more efficient and ISB Global is working closely with them to realise these efficiencies. Work is ongoing to deliver further enhancements to Waste & Recycling One: Configuration is scheduled in Customer and Supplier Item Pricing (CIP/SIP), where filters will enhance the ease of access and manipulation of Pricing Master Data for increased automation throughout the orderto-cash process. There are also blueprinting exercises in place to enhance the Waste & Recycling Web Interface further. This will enable 707 to utilise the CRM Service functionality on mobile devices; allowing the customer service team to deliver an anywhere, anytime service proposition.

7 SAP Waste & Recycling One SAP Waste and Recycling One (WR1) is a fully integrated solution. It is built on world-class technology from SAP, the largest business management software company in the world. WR1 integrates all functional areas of a waste and recycling company: Accounts, Financials, Customer Service and Relationship Management, Sales and Purchase Order Processing, Stock, Warehousing, Supply Chain and Manufacturing. WR1 aids in the complex management of Customers and Suppliers, Job and Order Scheduling, Multiple Waste Classifications, Vehicle, Route Management and GPS Mapping, Weighbridge Integration, Telemetry, Service Delivery and Depot Management, Reporting and Compliance Management, Confirmation, Invoicing, and Business Intelligence. Partners ISB Global was established in 1998 and became an SAP Business One Value Added Reseller (VAR) in ISB Global is also an SAP Software Solutions & Technology Partner (SSTP) with the certified and supported integrated industry add-on, Waste & Recycling One (WR1). As a certified software partner, SAP fully supports ISB Global and the Waste & Recycling One solution. SAP customers are able to benefit from a comprehensive support programme; including a customer web portal, free patch updates, free upgrades, knowledge forums, expert communities, online training and learning sessions, complimentary content, applications and white papers; as well as access to the largest business software company community in the world.

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