PRODUCT & SERVICE SUITE LACT CONTROL AND DATA MANAGEMENT

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1 PRODUCT & SERVICE SUITE LACT CONTROL AND DATA MANAGEMENT Measurement Data: from Well to Awareness

2 FLOW COMPUTER & LACT CONTROLLER Best-in-class Flow Computer Automatic Sampling Can Selection Intuitive Touch Screen Operation Sampling and Pump Control Automatic Driver Authorization Intelligent lock on high BS&W EXSITE LOCAL SOFTWARE Electronic Report Repository Driver Database Management Flow Meter Diagnostics Subscription to Reports EXSITE CORPORATE SOFTWARE Web Interface for Well Producers Searchable Database Remote Access LACT Sites Full Audit Trail Corporate Data Remote Flow Meter Diagnostics Well Producer Data and Reporting SERVICE & MAINTENANCE PLANS Basic, Professional & TotalCare plans

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4 FLOW-X SERIES OF FLOW COMPUTERS Although this document is not meant as a technical brochure of flow computers, it is important to realize that the design and implementation of the firmware and application software of the Flow-X series of flow computers includes usage for LACT units, and has many unique features not found in other products. Custody Transfer and extensive functionality The flow computer is designed and built for reliability in high-end applications, and includes all relevant API, AGA, ISO, IP and many other measurement standards for usage in crude oils, NGLs, LPGs and other refined products. The Flow-X series are based on powerful single meter modules which are combined in a number of different casings, for different applications. A single meter module comprises an impressive number of inputs, outputs, communication interfaces and other hardware for real-time digital and accurate analog signal processing for a single bidirectional metering stream, with cycle times up to 250ms. The flow computer supports uni-directional, bi-directional, compact- and master meter provers, with dual chronometry and high resolution pulse interpolation. The Flow-Xpress software platform offers the user a versatile, familiar, intuitive and free configurable software environment for flow computer flexible configuration, testing and trouble-shooting.

5 FLOW-X SERIES OF FLOW COMPUTERS Operated with a large Touch Screen Users of a flow computer in a LACT environment in gathering stations are truck drivers, technicians and engineers, each with specific requirements. This requires a well-designed user operator interface, and with the Flow-X series, a full functional webserver is available for such daily operation. Meter diagnostics and performance monitoring Free-configurable digital communication interfacing is implemented for coriolis and ultrasonic flow meters, HART transmitters and other metering equipment utilizing various communication protocols for flexible usage no firmware programming is required. From such intelligent meters, diagnostics and performance data is obtained and monitored. Specific functionality for LACT usage Dedicated functions for LACT usage includes: Driver authorization, standalone as well as managed from remote systems; Extensive Sampler Control; Simple Valve & Pump Control; Driver Offload reporting & archiving; Well operator based period totals and averages;

6 EXSITE LOCAL EDITION Based on the exlerate metering software platform, Spirit IT has developed an application for gathering stations, exsite Local Edition. The software is to be installed on a Windows based PC at a gathering station and is used in conjunction with connected flow computers to manage the gathering station s driver lists, samplers, transactions en report . Users of exsite Local Edition There are several types of users of the software: A Site Supervisor who is responsible for the local site; Engineers which have to maintain the local equipment; The office employee who assigns sampling pots to well operators; In case no Corporate Edition of exsite is in use, exsite Local Edition is additionally meant for the following users: The office employee who maintains the driver databases of all well operators that use the local site ; The office employee who maintains the list of addresses to which production reports are submitted; Basic Functionality Driver Authentication in conjunction with flow computers Well operator-based Sampling Pot Selection Tracking the fill levels of the sampling pots Repository for Driver Load Transactions (Totals and FWA) Automatic Reporting of Periodic Transaction Overviews Reporting of Well operator-based Period Totals and FWA Automatic ing of Reports for the local site Information to assess the metering system in control Provide in-depth diagnostics to troubleshoot equipment HMI Displays Operations Overview Display With this display, the actual state of the loading bays is presented. For each bay information of the current load is displayed, such as the driver name, Well operator, offloaded volume, flow rate, density and BS&W, in-use sampling pot, and actual fill level of all sampling pots Metering Overview Display Displays the actual measurements and the state of all metering hardware such as the flow meters, the transmitters, analyzers, computer equipment. Also provides access to flow meter diagnostics and alarm history for troubleshooting purposes. Reports Display A display with Meter Tickets for all driver loads over the selected period, Total Loads and flow-weighted averages per Well operator for assigned periods. Searchable reports based on name, company, etc.

7 EXSITE CORPORATE EDITION Based on both Microsoft Internet Information Server (IIS) technology and the exlerate metering software Server platform, Spirit IT has developed a corporate solution for gathering station companies, exsite Corporate Edition. The software is to be installed on two (2) dual redundant server computers and on a third (3 rd ) IIS based web server computer, at the corporate office level, and is used in conjunction with existing exsite Local Edition computers via WAN based internet connection to provide a central data repository for transactional and production data for all LACT sites. Users of exsite Corporate Edition There are several types of users of the software: Managers responsible for LACT sites owned by the gathering company; Accounting staff to assemble the billing data; Well operators who independently manage their driver database; Basic Functionality Central Data Repository for the transactional and production data for all the LACT sites operated by the Crude Gathering Station company; Central overview of the actual state and the performance of all LACT sites; Redundant backup facility system for all flow computer configuration files for all LACT sites; Redundant backup system for all historical data as generated by flow computers at all LACT sites; Maintenance of the driver databases of all well operators and distribute this driver database through all LACT sites; Automatic ing of production reports to well operators; Connection to LACT sites through web-portal for troubleshooting at local LACT sites; Web-portal, secure, managed and user-friendly for well operators which are able to: Update their driver database Retrieve their production reports Query the their production database HMI Displays Dashboard Display Shows production figures and performance indicators of the individual LACT sites; Web Portal Provides the web based interface for well operators for maintaining the online driver database; the web portal can be managed to setup users and associated access and rights. LACT Detail Display Provides web based displays for selected LACT sites for trouble shooting purposes

8 SERVICE MAINTENANCE PLANS Spirit IT offers, beyond the above products and solutions, maintenance services for owners of flow computers and software. Spirit IT offers a wide range of (technical) support services When a product is purchased and installed, service and maintenance becomes an important issue. As a basic but important minimum, all software updates are available online, free of charge. Whether bug-fix release or new features release, every customer can obtain access on our website and download the latest software for their products. Technical Support Team Our Technical Support team is available at three locations worldwide (Houston [UTC-6]; KL, Malaysia [UTC+7]; and Eindhoven [UTC+1]) for systems and products that are up-and running in the field and varies from assistance over the phone through on-site assistance, handled by our integrating partners or with our direct help. We know that keeping your metering station up and running is a vital task! MAINTENANCE PLAN FEATURES Basic Professional TotalCare Spirit IT frequently organizes many different technical trainings and classes for each of our products, at our offices or at premises of customers 1 Free Product Releases, Free Service updates utilizing company website for all products Flow-X Services 2 Remote Flow-X Trouble-shooting with Professional Plan response & follow-up 3 Flow-X Trouble-shooting with TotalCare Plan response & follow-up 4 Flow-X Backup Service, Periodical Data Archiving Service, Firmware & Configuration Update Service Flow computer Audit/Examination Service (optional) - - Extensive support by our professionals is available 24/7, remotely as well as on-site - depending on your Maintenance Plan exsite Local Software Services 5 Remote Corrective Maintenance service, with Professional Plan response & follow-up 6 Corrective Maintenance service, with TotalCare Plan response & follow-up months scheduled on-site Preventive Maintenance Software and configuration updates - exsite Corporate Services 9 Remote Corrective Maintenance service, Professional Plan response & follow-up 10 Corrective Maintenance service, with TotalCare Plan response & follow-up months scheduled on-site Preventive Maintenance Software and configuration updates - On-site fieldservices for installation, startup, commissioning, trouble-shooting and more with our growing team of enthusiastic professionals in three locations worldwide

9 SERVICE MAINTENANCE PLANS Priority Level definitions For the Professional Plan and TotalCare Plan Maintenance and Support programs, it is the customer who identifies the priority level. Accurately prioritizing a technical issue is critical to mutual success and the following guidelines will assist in determining the appropriate priority level. Levels & Target Response Times Professional Normal working week business hours TotalCare 24/7, 365 days Critical (Priority 1) The problem results in extremely serious interruptions to a production system. Data 2 business hours 1 business hour integrity is compromised and the service request requires immediate processing as the issue can result in financial losses. The customer shall call our Technical Support for all critical priority 1 issues. Urgent (Priority 2) The problem results in serious interruptions to normal operations, will negatively 4 business hours 2 business hours impact an enterprise-wide installation, urgent deadlines or at risk. In a production system, important tasks cannot be performed, but the error does not impair essential operations. Processing can still continue in a restricted manner, and data integrity may be at risk. Important (Priority 3) The problem causes interruptions in normal operations. It does not prevent 2 business days ½ business day operation of a production system, or there could be minor degradation in performance. The error is attributed to malfunctioning or incorrect behavior of the software. Minor (Priority 4) The problem results in minimal or no interruptions to normal operations (no 3 business days 1 business day business impact). The issue consists of how to questions, installation and configuration inquiries, enhancement requests, or documentation questions BASIC MAINTENANCE PLAN The Basic Maintenance Plan is available to any customer of Spirit IT at each purchase of a product. No specific other support arrangement or contract is required. Each customer is given the possibility to download firmware updates and product releases from our website. Additional services rendered by our company and not covered by the Basic Maintenance Plan, such as remote or on-site flow computer programming assistance, trouble-shooting or training can be obtained by our company on our standard ad-hoc service fees basis.

10 PROFESSIONAL MAINTENANCE PLAN The Professional Maintenance Plan is provided for customers which would mostly need 2 nd level support for their installed products and solutions, and usually will independently handle their own 1 st level support. What Spirit IT offers to customers is remote trouble-shooting assistance for flow computers, remote trouble-shooting assistance for exsite Local installations, and assistance for remote exsite Corporate installations. In order to provide the Professional Maintenance Plan, remote access to the flow computers and/or computer system is required. Additional services rendered by our company and not covered by the Professional Maintenance Plan, such as remote or on-site flow computer programming assistance can be obtained by our company on our standard ad-hoc service fees basis. TOTALCARE MAINTENANCE PLAN The TotalCare Maintenance Plan provides the highest degree of service to customers who would like our team to proactively take care of maintaining and troubleshooting products and installations, such as LACT controller units, flow computer applications, exsite Local and exsite Corporate installations. For trouble-shooting, remote access to the flow computers and/or computer system is required. The TotalCare Maintenance service includes a site-visit of our staff may this be needed in emergency cases. First line support is given on a 24/7 basis. Flow-X management services As part of the TotalCare Maintenance Plan, proactively various services are rendered, including: Flow computer firmware & application backup and storage at our corporate servers; Periodical archive of historical data (such as reports, and historical archive data) Pro-active management of periodical updates of Firmware & Configuration software; Flow Computer Audit As an optional service, Spirit IT can audit each flow computer, and inspects and verifies the installation in which a flow computer operates, its connections, wiring, configuration setup, parameters, application, and security file in order to fully determine whether the application under Auditing complies with expectations and original design. This Auditing Service is rendered on a per request basis.

11 TOTALCARE MAINTENANCE PLAN Preventive Maintenance for Desktop/Server applications For exsite Local and exsite Corporate installations, Preventive Maintenance service is available. Preventive Maintenance refers to performing regular maintenance in order to prevent system problems. This is in comparison to diagnostic or corrective maintenance, which is performed to correct a current problem. Preventive Maintenance is included in the TotalCare Maintenance Plan. Preventive Maintenance activities will be done on a six (6) month basis (i.e. two times per year) for each of the computer systems from the date of the contract. During a preventative maintenance of a location, the systems will be inspected and/or corrected, including a physical inspection, system integrity checks, Windows update, Virus scanner update, driver update, exsite software engine updates, virus check, etc.etc. A full inspection report will be made at each maintenance session. Corrective Maintenance for Desktop/Server applications Corrective Maintenance refers to performing maintenance which is required when a system has failed, to bring it back to working order. Field Service personnel will be available for first response within 1 hour, and will be on call-out basis within 72 hours to perform emergency troubleshooting and repair services on equipment and supplied systems. The base of Corrective Maintenance is provided on standby coverage 12 hours a day and 7 days a week via telephone to Spirit IT focal point. Additional services rendered by our company and not covered by the TotalCare Maintenance Plan, such as remote or onsite flow computer programming assistance can be obtained by our company on our standard ad-hoc service fees basis.

12 ABOUT SPIRIT IT We make flow measuring systems better, smarter and more accurate. WEB MAIL EINDHOVEN The Netherlands Prof Dr Dorgelolaan AM Eindhoven The Netherlands PO Box CA Eindhoven The Netherlands T HOUSTON United States of America 201 Kingwood Medical Drive Suite A200 Kingwood TX United States of America A MEMBER OF THE ABB GROUP Since November 2014, Spirit IT has become a member of the ABB Group. The acquisition adds a new line of high-performance custody transfer solutions to ABB s measurement business unit. ABB is a leader in power and automation technologies that improve performance while lowering environmental impact. With thousands of experts around the world and high-performance innovations, ABB s team is dedicated to making measurement easy for its customers. T KUALA LUMPUR Asia Pacific/Malaysia Vista Tower, Suite 13D Level Jalan Tun Razak Kuala Lumpur Malaysia T

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