Retail Pro Overview. Table of Contents

Transcription

1 Retail Pro Overview

2 Table of Contents OVERVIEW... 3 RETAIL INFRASTRUCTURE... 3 SYSTEM... 3 MULTI-CURRENCY, MULTI-LANGUAGE... 4 ARCHITECTURE... 4 COMMUNICATION USING ECM... 4 POS & STORE OPERATIONS... 5 POINT OF SALE... 5 INVENTORY MANAGEMENT... 5 RECEIVING... 6 STORE REPLENISHMENT... 6 EMPLOYEE MANAGEMENT... 6 MERCHANDISING... 7 PAYMENT SOLUTIONS... 8 PLANNING... 9 BUSINESS INTELLIGENCE RETAIL PRO IN RETAIL MARKET SEGMENTS APPAREL FOOTWEAR GIFTS & TOYS HARDGOODS HOME FURNISHINGS JEWELRY SPORTING GOODS RETAIL PRO KEY ADVANTAGES WORLD CLASS INTUITIVE USER INTERFACE SOLID RETAIL INFRASTRUCTURE AND UNLIMITED SCALABLE PLATFORM POWERFUL AND EXTENSIVE TAILORING TOOLS A TOTAL RETAIL SOLUTION PACKAGE SOLID BEST PRACTICES RETAIL BUSINESS LOGIC SERVICES EASILY ADAPTABLE INTERFACES PROVEN GLOBAL EXPERIENCE AND LOCALIZED IN 73 COUNTRIES RETAIL PRO GAME-CHANGING KEY FEATURES ORACLE ENGINE PLANNING BUSINESS INTELLIGENCE CENTRAL CUSTOMER MANAGEMENT CENTRAL RETURNS MANAGEMENT CENTRAL VALUE/GIFT CARD MANAGEMENT

3 Overview For more than 25 years Retail Pro has been growing along with the retailers in over 75 different countries who thrive on our products. From savvy, growth oriented businesses to prestigious multinational enterprises; Retail Pro is the solution-of-choice for very good reasons. Our POS and Retail Merchandising solutions drive business growth like no other - Retail Pro is incredibly easy to use and configure. It's as simple as you want, or as sophisticated as you need. It's scalable without limits, impressing the world's most demanding retail brands. It operates in 19 different languages and currencies in over 45,000 locations. And - it's surprisingly affordable. More and more retailers every day are choosing not to settle for ordinary POS solutions when they can easily have Retail Pro. Retail Pro is serious software for serious retailers. Retail Pro provides retail management solutions and services to today s top specialty retailers. These solutions include Point of Sale, Store Operations, Merchandising, Payment Processing, Planning and Business Intelligence. Retail Infrastructure Retail Pro's retail infrastructure contains new advancements and represents the most significant progression in our application platform. The retail infrastructure contains an amazing wealth of powerful new features and functionality, many of which were developed from the input of actual Retail Pro end users, along with industry proven best practices. Most notable is the embedded Oracle database engine, a superior architecture platform that delivers maximum performance and scalability not before achievable in any retail management solution. The relational database can scale virtually without limit as a business grows and changes. Retail Pro introduces powerful new point of sale features and enhancements, to include inventory management and purchase ordering features plus the integration of payment solutions directly into the product. Seamless interfaces are also provided for Planning and Business Intelligence modules. The Retail Pro retail management system is a total retail solution package easily configurable to work with a multitude of POS hardware devices and platforms. System All Modules Necessary for Store Operations in One System Integrate all your key store operations - Sales, Inventory, Purchasing, Receiving, Transfers, Customer Management, and Employee Management - in one product. 3

4 Navigate seamlessly between components, with no need to back in/out of components or launch/exit other applications. Multi-currency, Multi-language Manage all of your subsidiaries and stores, regardless of the currency or language used. Select any currency as your base currency and assign as many exchange rates as needed for each foreign currency, and the date the rate takes effect. Assign a currency to items and vendors to facilitate orders of foreign items. Import/Export Translation Files in XML Format. This enables a translator to translate Retail Pro using programs such as Notepad or Excel. Architecture Oracle relational database scales virtually without limit as your business grows. Open design for easy integration with legacy systems to maximize existing resources. For example, Employee Payroll, Merchandising, ERP, or CRM. Low administration and easy installation takes the burden off your IT staff. Built-in Technician s toolkit provides easy access to a variety of tools for maintaining the database (tuning, re-indexing, performing backup/recovery, rebuilding control and password files, adding data files, and checking/compiling schema). Supports SQL (Structured Query Language) and XML (extensible Markup Language), which provide access to standard development platforms for any custom development. Communication Using ECM Exchange data between stores/stations at any time without disrupting store operations. Specify the types of data to exchange, and designate which station controls inventory. ECM encodes data to XML (extensible Markup Language) in a compressed format, and then transmits the data by whatever device (Internet, modem, disk, etc.) you select. At the target station, the data is decompressed and decoded. Exchange data with a variety of systems, including CRM, ERP, and Payroll. 4

5 POS & Store Operations Retail Pro is the premier retail store management system with integrated POS and backoffice functions. The system supports the entire lifecycle in the store through receiving, sales, inventory management, and replenishment. Role-based security ensures that access to specific functionality is limited to appropriate levels. Point of Sale Features Benefits Accurate pricing Increase revenue Advanced returns management Reduce shrinkage Execution of Offers and Promotions Control loss prevention Sales Tax Management Increase customer traffic Multiple tenders Ensure fiscal compliance Special order handling Reduce warranty fraud Customer Information tracking and Improve customer satisfaction gathering Disbursements Prevent sales loss EFT Support Generate targeted marketing promotions Inventory Management Features Benefits Real-time view of inventory levels Prevent over-ordering Stock balancing Reduce inventory costs Inter-store transfers Increase sales In-transit inventory monitoring Optimize the merchandise mix Auto-transfer recommendation Avoid duplicate orders Efficient physical inventory counts Maintain inventory stock of fast moving items Lot/serial number tracking Reduce shrinkage Item/style performance tracking Decrease administrative costs 5

6 Receiving Retail Pro Overview Features Benefits One-step receiving Reduce labor costs ASN support Improve data accuracy Automatic inventory update Ensure access to timely data Enable better ordering decisions Store Replenishment Features Benefits Automatic Min/Max calculation Reduce inventory costs Automated order generation Increase sales Auto-allocation of inventory Decrease administration costs Reduce out-of-stocks Employee Management Features Benefits Sales performance/productivity Raise employee satisfaction reporting Cashier tracking Effectively manage salaries Commissions Reduce administration time and costs Time and Attendance Reduce shrinkage Sales targeting Improve employee operations security 6

7 Merchandising Effective merchandising is the key to maximizing revenue. Retail Pro Merchandising provides the necessary tools to optimize your product merchandising strategy while at the same time fully integrating with Retail Pro POS and Store Operations creating a seamless link for all your essential system needs. Features Benefits Multi-tier item hierarchy Decrease administration costs Web store integration Reduce system costs Multiple price levels Increase revenue Planned price changes Reduce unsold inventory Automatic suggested pricing Increase profit margins Inventory allocation Reduce out of stocks and overstocks Assortment management Optimize merchandise mix Criteria-based Offers and Generate repeat customers Promotions Customer loyalty management Improve vendor relationships Vendor management Manage slow moving merchandise Location management Allocate appropriate stock by location Item image and video support Reduce markdowns Data definition at SKU, style and group levels Cost management Item/style performance tracking 7

8 Payment Solutions With Retail Pro s Payment Manager, the software offered by the Payment Solutions division, you ll find it easier than ever to streamline payment card acceptance. You ll also save money through a variety of affordable options to quickly activate the merchant account services that best meet your payment processing needs. Features Benefits Fully integrated Lower administration costs Blazing fast internet connectivity Increase savings with dial back failover and resiliency Credit, Debit, Stored Value/Gift Eliminate the use of different Cards & Check support service providers All major credit cards supported Increase customer satisfaction Standalone or integrated with Retail Pro Depend on reliable service and support Completely secure Meet specific reporting criteria On-demand reporting Ensure secure data transfer No additional gateway fees or tolls on any transaction Single and multi-store support 8

9 Planning Retail Pro Planning is a sophisticated and easy to use decision support tool used to create Merchandise, Store and Assortment plans. It is a merchandise planning system integrated with Retail Pro POS, Store Operations and Merchandising. Retail Pro Planning includes weekly stock, sales and intake forecasting; integrated business intelligence and the scalability to meet your needs for store-level merchandise plans. Features Benefits Fully integrated with Retail Pro Create assortment plans down to the store level Plan and track KPIs including sales, markdowns, OTB, inventory, turns, Optimize product mix at the store level supply and ROI Pre-season and in-season Reduce inventory costs merchandise and store planning Spreadsheet-styled data entry Eliminate reams of spreadsheets capability Customizable workflows to guide Improve cash flow management users through the steps of plan, replan, approve Customizable hierarchies (time, Increase the number of inventory product and location) Advanced Store Planning features such as Store Grading, Store Attributes, Sales Density, etc. turns Increase sales 9

10 Business Intelligence With independent industry research indicating a ROI of up to 2,000%, a business intelligence application should be a key component of your system s architecture. Retail Pro Business Intelligence (BI) is built on Oracle s industry-leading BI platform and is fully integrated with Retail Pro Point of Sale, Store Operations and Merchandising solutions. The system provides a complete overview and analysis tool to better understand your stores performance through role-specific reporting dashboards. Features Benefits Thin client web interface Save time and money Interactive drill down through time, Improve profit margins item and location hierarchies Period to period comparisons Improve business and store performance Rich variety of visualizations Access to key metrics Ad-hoc reporting capability (Oracle Reduce administration costs Answers) Role-specific dashboards and Maximize return on existing data content specific security sources Exception-driven analysis Obtain timely, accurate, and actionable data Powered by Oracle s industryleading Generate sales business intelligence platform Near real-time, actionable data Improve bottom line Fully integrated platform 10

11 Retail Pro in Retail Market Segments Apparel The Retail Pro software solution is a good fit for the specialty apparel retail marketplace. Any small business owner in the specialty apparel arena continuously faces challenges to keep abreast with their larger retail counterparts. Competition is tough and there are too many disparate systems to handle and control. In the meantime, you are constantly trying to generate additional revenues and sales for your store and make the most of your in-store retail system. Retail Pro has an affordable, easy-to-implement specialty apparel retail software solution that is flexible, and grows with your business as you become more profitable. Retail Pro in specialty apparel is designed to help you, improve business processes, become profitable and control costs related to implementing new systems for your stores. Here are some ways you can improve your specialty apparel business through what Retail Pro gives you: The ability to gather needed information for planning future marketing and merchandising activities, a key essential tool in the world of apparel. The tools to optimize your merchandising environment by taking the guess-work out of the decision making process. An integrated point-of-service and inventory management system to increase efficiency and dramatically reduce costs, using the sophisticated reporting and analysis included with this easy-to-learn POS. A way to maintain tight control and dramatically reduce shrinkage with security and loss prevention features. A global feature set with local support 11

12 Footwear Keeping your footwear store operations in tip-top shape entails understanding your business and knowing how to stay lean, develop season specials, monitor the fastsellers and implement cost-effective business processes and relationships. You also need the power of Retail Pro to serve the needs of the store and that of your customers whether one is responding to seasonal buys or simply processing complex transactions at the POS station. Retail Pro provides footwear store retailers the right business tools to help compete effectively in an ever-changing and demanding marketplace. Easy to install and use, this flexible, affordable point-of-service software solution helps effectively manage all aspects of your store s inventory. Among other things, you can: Manage a large range of merchandise shoe assortments with ease. Keep track of every item from seasonal, casual, dress to sportswear and anything in between. Understanding specific merchandise requirements, one can easily track and manage shoe assortments and non-inventory related items. Better buying decisions can be made based on accurate sales information and inventory records. Customers and employees are kept happy with item lookups. Speed at time of checkout and delivering better and improved customer service is easily achievable. 12

13 Gifts & Toys Gifts and toys store owners are constantly concerned with slow-moving merchandise that stays stagnant and decreases profits. They need a system to understand which items are moving and which ones are not, so they can make better buying decisions and ultimately increase overall profit margins. Retail Pro is a good fit for the gifts and toys store retailers to improve disparate business processes that will lead to greater profitability. Briefly, you can: Maintain tight control over inventory merchandise and associated expenditures. Make strategic retail business decisions based on accurate sales trends and reports. Customized sales and inventory reports are within reach and identify items that are selling. Customize Point-of-Service screens to keep pace with ever-changing customer demands and provide personalized service that builds on high customer satisfaction. 13

14 Hardgoods Keeping your hardgoods store operations profitable entails understanding your business and knowing how to stay lean, monitor fast-moving items and implement cost-effective business processes and relationships. You also need the power of Retail Pro to serve your needs and that of your customers whether one is responding to special orders or simply processing complex transactions at the POS station. Retail Pro provides hardgoods store retailers the right tools to help compete effectively in an ever-changing and demanding marketplace. Easy to install and use, this flexible, affordable point-of-service software solution helps effectively manage all aspects of your inventory. Among other things, you can: Manage a large range of inventory items with ease. Keep track of every item from hardware, kitchenware, small appliances to consumer electronics and anything in between. Understanding specific merchandise requirements, one can easily track and manage hardgoods, serial numbers and non-inventory related items. Better buying decisions can be made based on accurate inventory records. Customers and employees are kept happy with fast item lookups. Speed in the checkout process and delivering better and improved customer service is easily achievable. 14

15 Home Furnishings The Retail Pro software solution is a good fit for the home furnishings retail marketplace. Any business owner in the home furnishings arena continuously faces challenges to keep abreast with the ever-changing retail marketplace. Competition is tough and there are too many disparate systems to handle and control. In the meantime you are constantly trying to generate additional revenues and sales for your store and make the most of your in-store retail system. Retail Pro has an affordable, easy-toimplement home furnishings retail software solution that is flexible, scalable and grows with your business as you achieve profitability. Retail Pro in home furnishings is designed to help you improve business processes, become profitable and control your costs related to implementing new systems for your stores. Here are some tools Retail Pro give you to improve your home furnishings business: The ability to gather needed information for planning future marketing and merchandising activities. The tools to optimize your merchandising environment by taking the guess-work out of the decision making process. An integrated point-of-service and inventory management system to increase efficiency and dramatically reduce costs, using the sophisticated reporting and analysis included with this easy-to-learn POS. A way to maintain tight control and dramatically reduce shrinkage with security and loss prevention features. A global feature set with local support. 15

16 Jewelry Jewelry store owners are constantly concerned with slow-moving merchandise that stays stagnant and decreases profitability. They need a system to understand which items are moving and which ones are not, so better buying decisions can be made and ultimately increase overall profit margins. Retail Pro enables jewelry store retailers to improve disparate business processes that will lead to greater profitability. Briefly, you can: Maintain tight control over inventory merchandise assortment and expenditures associated to them. Make strategic retail business decisions based on accurate sales trends and reports. Customized sales and inventory reports are within reach and depict items that are selling. Customize Point-of-Service screens to keep pace with ever-changing customer demands and provide personalized service that builds on high customer satisfaction. 16

17 Sporting Goods Keeping your sporting goods store operations profitable entails understanding your business and knowing how to stay lean, monitor fast-moving items and implement cost-effective business processes and relationships. You also need the power of Retail Pro to serve your needs and that of your customers whether one is responding to special orders or simply processing complex transactions at the POS station. Retail Pro provides sporting goods retailers with the right tools to compete effectively in an ever-changing and demanding marketplace. Easy to install and use, this flexible, affordable point-of-service software solution helps effectively manage all aspects of your inventory. Among other things, you can: Manage a large range of inventory items with ease. Keep track of every item from basketballs, racing bikes, camping gear to sports clothing and anything in between. Understanding specific merchandise requirements, one can easily track and manage hardgoods, softgoods, and non-inventory related items. Better buying decisions can be made based on accurate inventory records. Customers and employees are kept happy with fast item lookups. Speeding up the checkout process and delivering better and improved customer service is easily achievable. 17

18 Retail Pro Key Advantages World Class Intuitive User Interface Retail Pro provides the ultimate flexibility to meet your business needs, growing with you, the way you like to do business. Unlike ordinary cookie-cutter solutions, Retail Pro adapts to meet the needs of virtually any retail operation - saving time, money and lost productivity with its ease of use. Employee turnover becomes less of a hassle because Retail Pro is so easy to learn. Solid Retail Infrastructure and Unlimited Scalable Platform Retail Pro provides the scalability, stability and reliability you need in a mission-critical retail application system. Running on a powerful embedded Oracle database engine, Retail Pro provides a scalable and flexible solution that is cost-effective. The embedded database is self-maintained and requires low administration, so you won't need a fleet of IT in-house staff for maintenance... or a separate budget to pay for it. Powerful and Extensive Tailoring Tools Retail Pro includes powerful presentation services tool to manage screens, pages within screens, field data definitions without the additional burden of programming or customization. This allows the retailer freedom in customizing and replicating screens and transactions to suit specific needs. A Total Retail Solution Package Because Retail Pro is one integrated solution, the positive impact on your business can be tremendous. Benefits include: improved revenue, profit, etc. With Retail Pro, you ll increase sales productivity while reducing inventory carrying cost, out-of-stocks, and the need for drastic markdowns due to overbuying. You ll develop loyal repeat customers who are happy with their shopping experience, and come back again and again. Solid Best Practices Retail Business Logic Services Retail Pro is built on an infrastructure with an established and solid retail business logic services foundation. Separating the logic from the interfaces and the database allows the user to independently make changes and provides unmatched freedom from programming and customization. Easily Adaptable Interfaces The interface manager is extremely flexible and allows the retailer to define the data transformation rules, consolidation rules, and output formats. This flexibility enables retailers to integrate Retail Pro with a wide variety of applications. 18

19 Proven Global Experience and Localized in 73 Countries Proven experience and reliability is why Retail Pro continues to be the leading retail management system throughout the world. Retail Pro offers robust capability second to none in point of sale, inventory management, store operations, merchandise planning and customer management. For years, Retail Pro has been the system of choice for leading retailers worldwide who require built-in handling of sophisticated multi-currency, local tax and multi-language situations. Tested, scalable, affordable and easy to use - Retail Pro is the intelligent solution for your retail management needs. Retail Pro Game-Changing Key Features Oracle Engine The Oracle relational database is the core of Retail Pro s DNA and the retail solutions suite of applications that virtually scales without limit as your business grows. The open design of the database allows for easy integration with legacy systems to maximize existing resources. The database platform allows for low administration and easy installation that takes the burden off your IT staff. A built-in Technician s toolkit provides easy access to a variety of tools for maintaining the database (tuning, re-indexing, performing backup/recovery, rebuilding control and password files, adding data files, and checking/compiling schema. The database platform also supports SQL (Structured Query Language) and XML (extensible Markup Language), which provide access to standard development platforms for any type of custom development. Planning Retail Pro Planning enables enterprises to establish common financial objectives for sales, inventory and margin through the use of workflow-driven processes. Taking the art and science of planning, Retail Pro Planning utilizes the best practices methodology in retail planning and provides a flexible and scalable solution that seamlessly incorporates statistical sales forecasts and consumer-driven channel clusters. This planning solution tool allows you to easily consolidate multiple pre-season and in-season plans and tie these strategic plans across the company to execution of goals. With Retail Pro Planning, retailers can produce the most accurate, insightful, coordinated plans possible, while eliminating duplicate data sources while seamlessly interfacing with the Retail Pro database using the department/class/subclass (DCS) structure. Business Intelligence Retail Pro Business Intelligence solutions for retail turn information about customers, inventory merchandise and store operations into knowledge that provides greater insight into enterprise performance and empowers retailers to make better informed decisions, gain a leading-edge competitive advantage, strengthening customer and vendor loyalty, and in the long turn improving the company s profitability. Retailers can select from a wide range of powerful Retail Pro business intelligence solutions that include over twenty years of Island Pacific analytics experience, along with retail expertise and merchandising best practices from Retail Pro. Retail Pro Business Intelligence (BI) is built on Oracle s Business Intelligence Enterprise Edition platform, a comprehensive, next generation BI platform that features a full range of BI capabilities to meet the needs of any user. Oracle Business Intelligence Enterprise Edition is a Best of Breed solution. 19

20 Central Customer Management Retail Pro Central Customer Management application solution module seamlessly integrates with the Retail Pro Retail Solutions Suite of multi-channel applications. The Central Customer Management solution helps retailers manage customer profiles and customer analysis in real-time to cultivate customer loyalty, increase enterprise revenues and obtain higher ROI. Central Returns Management Retail Pro Central Returns Management is a multi-channel application solution module that enables retailers to validate refund transactions against a central host extended database. This refund management solution reduces fraud and ensures accurate refunds, while improving customer service and adhering to enterprise compliance guidelines. Central Value/Gift Card Management With the Retail Pro Central Value/Gift Card Management application, you have all the tools you need to implement an in-house stored value program. This module easily integrates to front-end systems such as POS and Web applications, providing an interface for issuing and accepting stored value cards. Managed in-house by your POS or IT department, all transactions can be transmitted by and shared with your internal systems. Whether you want to manage gift cards, merchandise credit transactions, third party card sales, loyalty reward cards or corporate gift card packages, it s all under one roof and under your control. The Central Value/Gift Card Management solution is built on the same architecture as Central Customer Management. So it s robust, secure and reliable, and capable of handling large volumes of data in real-time or batch. 20