MULTIFUNCTION SYSTEMS MANAGED PRINT SERVICES DOCUMENT WORKFLOW PRODUCTION PRINT ENTERPRISE MOBILE SOLUTIONS MANAGED SERVICES.
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1 MULTIFUNCTION SYSTEMS MANAGED PRINT SERVICES DOCUMENT WORKFLOW PRODUCTION PRINT ENTERPRISE MOBILE SOLUTIONS MANAGED SERVICES
2 OUR MISSION To be recognized in our markets as the Preferred Provider THE #1 SERVICE PROGRAM IN THE NATION Out of 3,743 independent dealers across the recognized multiple times for our commitment to excellence. WHY OUR PROGRAM IS A WINNER... CLIENT LOYALTY TEAM: Client Service Professionals Help Desk - Immediate support and assistance with minor IT changes - Automated meter reads and service information Client Loyalty Manager - Client Advocate - Issues Promptly Resolved - Satisfaction Guaranteed - Client Survey Monitoring Account Representatives Account Administrator QUARTERLY REVIEWS: Review Environment Changes: Fleet Management Promotes Idea Sharing Optimization of Current Investment OUR GUARANTEE: Strongest Written Guarantee in Our Industry 60-Day Money Back Absolute Satisfaction Replacement 98% Equipment Uptime Free Loaner For over 55 years, MOM has helped businesses navigate their document challenges. Through the years we have never lost sight that by offering the best technology, solutions, and services, we can help enhance your business processes and reduce expenses Total Client Satisfaction.
3 Our partnerships with leading technology innovators allow us to customize best-in-class solutions to Kevin McCarthy, President & CEO HELPING YOU MANAGE YOUR WORKFLOW Creating a DOCUMENT STRATEGY for your business is the most important step to understanding how your company manages its paper files. When you manage these documents efficiently you can expect to: Improve Customer Service Tighten Regulatory Compliance Reduce Risk HERE ARE A FEW WAYS THAT WE CAN HELP: Multifunction Systems Most refer to them as copiers, but they are so much more. MOM implements the right Managed Print Services (MPS) (up to 30%) and allowing you to concentrate on your business versus your printers. Simplifying how you create, capture, manage, access, and distribute your documents within your business processes. Production Print MOM can offer you the very best production printing equipment on the market today. This equipment offers scalability coupled with fast output, superior image quality, and simple operation even during peak volume demands. These are just a few features that will keep you ahead of your competition. Enterprise Mobile Solutions We take your mobile devices to the next level and increase your productivity by Managed Services MOM provides outsourcing of day-to-day management responsibilities as a strategic method for improving our clients operations. This can include IT services, production support, and administrative activities.
4 MOM IS WITH YOU EVERY STEP OF THE WAY ONGOING SERVICE: TRAINING Client education is a never-ending process with MOM. New technology can be overwhelming. Our goal is to make technology simple for you and your co-workers. MOM trainers will be with you every step of the way during the installation and implementation. We also offer frequent client technology seminars to keep you informed about the latest technology and upgrades to your solutions. LOCAL HELP DESK Solving our clients issues is our top priority. In order to respond quickly and more effectively, MOM has invested in highly trained Help Desk Representatives. Challenges that you may have faced or are currently facing with other providers can be solved during a simple call to our MOM Help Desk. RESPONSIVE SERVICE A key part of MOM s service is how we work with our clients when problems arise. Part of our 100% Client Satisfaction Guarantee is the uptime for your equipment. MOM has assembled the very best, award-winning Service Team in the industry to ensure we do not fall short of that guarantee. CLIENT REVIEWS MOM understands that change is inevitable in every business and realizes that technologies need to change with intended for your organization. GREEN INITIATIVES MOM goes to great measures to help you implement eco-friendly processes and procedures to ensure sustainability. During our technology seminars, we offer tips and best practices to make your organization a more environmentally friendly place to work.
5 Your MOM Account Representative consults with you and analyzes streamlines your business processes. Kevin McCarthy, President & CEO EVERY BUSINESS IS DIFFERENT: document management needs, so we can share your perspective. Your Account Representative employs a four-step process that walks you through how your daily business affects your document management needs. Throughout this process your MOM team will: CLARIFY - taking a look at your current environment to determine the best equipment, processes, and solutions. WE BUILD SOLUTIONS THAT DRIVE EFFICIENCY
6 By offering the strongest written industry, we ensure that our clients receive unparalleled support, services, and products. Kevin McCarthy, President & CEO DON T TAKE OUR WORD FOR IT... AWARDS: Outstanding Service Program 2-Time Perfect Image Award Winner imagesource Magazine Dealer of the Year Perfect Image Award Winner imagesource Magazine Outstanding Marketing Campaign for imagesource Magazine 2-Time Perfect Image Award Winner Choice 50 Dealer Award Top 50 Dealers in the Country Magazine Elite Dealer Award Magazine Back-to-Back Community Involvement Award Winner; Small Business of the Year Award Winner; Top 5 Finalist Cincinnati USA Regional Chamber of Commerce Greater Cincinnati s Best Places to Work Finalist Cincinnati Business Courier Family Business of the Year Award Winner, Innovation Category University of Cincinnati s Goering Center for Family & Private Business Ohio s Workforce Excellence Award Recognizing organizations that demonstrate leadership and achievement in promoting workforce excellence through training and other innovative practices Gold Medal Award for the #1 Lanier Service Department in the Nation, Lanier s highest award for service excellence Lanier World Class Service Competition
7 CONNECT WITH US: facebook.com/modernofficemethods twitter.com/modern_office youtube.com/modernofficemom linkedin.com/company/modern-office-methods modernofficemethods.blogspot.com pinterest.com/mommodernoffice CINCINNATI / BLUE ASH COLUMBUS / WESTERVILLE DAYTON / CENTERVILLE 4747 Lake Forest Drive Cincinnati, OH Phone: Fax East Wind Drive, Suite 220 Westerville, OH Phone: Fax Paragon Road Dayton, OH Phone: Fax
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