WHO TO CALL Nutrition Services Section
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1 WHO TO CALL Nutrition Services Section This phone list, designed as a resource for WIC Directors, includes information about who to call with questions or concerns in specific areas. is also available for anyone on this list. For example: [email protected] Outside of Austin/Travis County Call toll free at and follow the menu options. Within Austin/Travis County Call (512) and press 1 followed by extension. May
2 Information Response Management (IRM) Group Information and Response Management (IRM) Liaisons should be called first for most communication. They are the link between the Local Agencies and the State Agency and should be called for assistance in locating an appropriate person or topic. For administrative or partial locks, damaged EBT cards, or policy and other inquiries, please call and follow the menu options. Choose option 6 (Nutrition Education WIC Policy; then option 4 (WIC policy information). After that, choose (1) damaged cards or (2) policy issues. IRM Liaisons Cathy Carrillo Veronica Euresti Karla Mendez Raul Rodriguez **PLEASE NOTE:** Inquiries about volunteering opportunities should be ed to [email protected]. Nutrition Services Section Section Director/State WIC Director... Lindsay Rodgers...512/ Executive Assistant to the Section Director...Kay Kirksey.512/ Nutrition Education/Clinic Services Unit Director.Amanda Hovis...512/ Food Issuance & Redemption Services Unit Director...Magdalena Blanco.512/ Program Development & Process Improvement Services Unit Director. Patrick Kampman..512/ A Annual Plan of Operations (APO)... Marissa Acosta / Approved Foods... Paula Kanter / Automation Matters... Jim Wieland / B Breast Pump Orders, Retrieval, Pump Vendor Issues. Letty De La Rosa / Breast Pump Policy and Issuance...Jessi Cano...512/ Breastfeeding Mother-Friendly Worksite & Breastfeeding in Public... Julie Stagg 512/ Ext 6917 Breastfeeding Promotion, Education, Policy. Tracy Erickson / Breastfeeding Peer Counselor Program...Kristina Arrieta / Breastfeeding Rights at Work..Department of Labor
3 B (continued) Breastfeeding Training.Missy Hammer.512/ Marguerite Kelly..512/ Linda Zeccola...512/ Katie Coyne..512/ Breastfeeding - Lactation Services Funding. Faith Njoroge / Breastfeeding - Texas Ten Step Program.Veronica Hendrix.512/ National Breastfeeding Month..Faith Njoroge / Prenatal Breastfeeding Education Bags Letty De La Rosa / C Caseload Increases... Cara Tomlinson / Child Abuse Reporting Requirements of Rider 19. Quality Management Branch....(888) Ext 6250 or [email protected] Civil Rights Complaints... Marissa Acosta.. 512/ Civil Rights Training...Rachel Edwards / Clinic Address/Hours of Operation Updates [email protected] Clinic Anthropometric Equipment... Leona Duong / Clinic Services Branch Branch Manager, Rachel Edwards...512/ Sandra Brown...512/ Tiffany Brown...512/ Liz Bruns...512/ Leona Duong.512/ Paula Kanter...512/ Pat Koym...512/ Anita Ramos..512/ Elsa Rodriguez...512/ Tonia Swartz..512/ Computer Help Desk (toll free number) / Computer Support..Jim Wieland / Computer Training.Jessica Crawford /
4 C (continued) Contracts - Local Agency...Elsa Rodriguez...512/ Customer Service Training..Liz Bruns...512/ D Disasters - After Hours Contacts..Lisa Rankine......(Cell #) 512/ Magdalena Blanco... (Cell #) 512/ Amanda Hovis......(Cell #) 512/ Dietetic Internship Mary Van Eck...512/ E Electronic Benefits Transfer....Magdalena Blanco...512/ (Cell #) 512/ Electronic Benefit Transfer Cards (EBT) Cynthia Pryor / F Farmers Market - Cash Value Benefits (CVB) Pilot.Sandra Bass / Fiscal (LA) & Incentive Issues... Elsa Rodriguez...512/ Fiscal (State) Issues... Paula Childress...512/ Food Packages... Paula Kanter Formula Issues... Sandra Brown...512/ Pat Koym..512/ Formula Approval Pager / Formula Drop Ship..Sandra Brown...512/ Formula EBT Issues Sandra Brown...512/ Formula Training.Sandra Brown...512/ Funding Formula.Benny Jasso...512/ I Immunizations..Liz Bruns..512/ L Legislative Questions or Requests from Federal or State Legislators. Mary McCaffity...512/ Local Agency Accounting Policies...Elsa Rodriguez...512/ M Materials...Amy Wolf...512/ (All questions on ordering forms, brochures, posters, manuals, training materials, education materials, outreach materials, videos, DVD s etc.) 4
5 Nutrition Education Branch N Branch Manager, Shirley Ellis...512/ Kristina Arrieta..512/ Jessi Cano..512/ Katie Coyne...512/ Tracy Erickson...512/ Angela Gil...512/ Missy Hammer..512/ Matt Harrington / Erica Harris 512/ Veronica Hendrix..512/ Marguerite Kelly...512/ Debbie Lehman.512/ Faith Njoroge 512/ Kelley Reed...512/ Mandy Seay / Linda Zeccola 512/ O Open Records/Public Information... Leona Duong / Outreach...Angela Gil...512/ P Performance Measures. Elsa Rodriguez...512/ Policies (Breastfeeding)...Tracy Erickson...512/ Policies (Certification/Clinic)...Lisa Rankine...512/ Policies (Local Agency)...Rachel Edwards...512/ Policies (Nutrition Education)..Matt Harrington / Policies (Vendor)...Magdalena Blanco / Program Services & Operations Branch...Ellen Watkins / Q Quality Management Branch...Nancy Taylor...512/ Ext 3153 R Record Retention..Marissa Acosta /
6 S Subpoenas for WIC Information...Mary McCaffity / T Texas Administrative Code WIC.Mary McCaffity / Training - Certification.Tiffany Brown / Training - WIC Directors Orientation..Liz Bruns / Training - Nutrition..Mandy Seay / Debbie Lehman / Kelley Reed / Training - Texas Ten Step Program.. Veronica Hendrix 512/ Training - WIC Certification Specialist (WCS).Tiffany Brown 512/ V Vendor Claims Payment Inquiry....Connie Oyervides / Vendor Claims Late Submission Disputes...Carye Dallas...512/ Vendor Complaints.....Adrienne Wilson...512/ Vendor Contracts/Questions.. Mike Moore / Vendor Training...Mike Moore / Shirley Stevens...512/ Voter Registration......Mary McCaffity..512/ W WIC Certification Specialist (WCS).. Tiffany Brown...512/ WIC FORU Line...Marissa Acosta / WICGeneral Marissa Acosta...512/ WIC State Plan...Mary McCaffity. 512/ WIC Statistics..Leona Duong. 512/ WIC News...Mandy Seay / WIC Website...Lorise Grimball / address for anyone on this list. For example: [email protected] 6
7 2-1-1 Texas/ Finding Help In Texas This is a toll free line for information and referral to Health and Human Programs in the caller s community services are available throughout the state 24 hours a day, seven days a week. State Agency Liaisons to TALWD for 2015 Standing Committees: Automation Committee... Patrick Kampman...512/ Board of Directors.Mary McCaffity...512/ Breastfeeding Committee... Tracy Erickson.512/ Certification Committee... Rachel Edwards...512/ Food Delivery Committee... Rachel Edwards 512/ Paula Kanter..512/ Magdalena Blanco 512/ Legislative Committee... Mary McCaffity 512/ Nutrition Education Committee... Shirley Ellis...512/ Outreach/Marketing Committee Angela Gil 512/ Project Funding/Adm. Committee...Amanda Hovis..512/ Training Committee...Mandy Seay /
8 Electronic Benefits Transfer (EBT) Contacts and Phone Numbers Quick Reference Sheet Outside of Austin/Travis County (May call toll free at and follow the menu options.) Clinic/LA Questions: Administrative or Partial Locks; Damaged EBT Cards, Policy and follow the menu options. Choose option 6 (Nutrition education, WIC policy; then option 4 (WIC policy information). After that, choose (1) damaged cards or (2) policy issues. Clinic Computer, Network, or Smartcard Terminal Problems Automation Help Desk or Jim Wieland 512/ Clinic Procedures or Policy Issues Regarding EBT Rachel Edwards 512/ EBT Card Stock/Supply Issues Cynthia Pryor 512/ Allowable Foods Issues Paula Kanter 512/ Grocer Questions: Claim Adjustments/Reductions Carye Dallas 512/ or WIC Direct Deposit Notification Connie Oyervides 512/ Allowable Foods Issues Paula Kanter 512/ Grocer Issues Magdalena Blanco 512/ or Sandra Bass 512/ Grocer Training Issues/Materials Tamika King 512/ Add a Food Item UPC Lee Ann Fulgham 512/ Client/Participant Questions: Report Card Lost or Stolen WIC-FORU ( ) 8
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