MANAGEMENT RESPONSIBILITY

Transcription

1 Process Flow: (5.0) Page No. 1 of 7 Management Commitment Customer Focus Quality Policy Quality Planning Quality Objectives System Planning Resource Provision Human Infrastructure Work environment Responsibility Authority and Communication Management Representative Lead Internal Quality Auditor Document Controller Internal Communication Management Review Steering Committee 5.1 MANAGEMENT COMMITMENT: The top management of CRISP, Bhopal is committed to the development and implementation of the quality management system as per ISO 9001:2008 and continually improving its effectiveness by: 1. Communicating to the organization the importance of meeting customer requirements as well as statutory and regulatory requirements. 2. The CRISP organization established as per the Society act and we are following statutory and regulatory requirements as per society act like o Provident Fund o Income Tax o Minimum wage Act o Gratuity Act as 1972 o Group Insurance o Safety/Electricity Inspection 3. Establishing the quality policy. 4. Establishing the quality objectives. 5. Conducting regular management reviews, and 6. Ensuring the availability of necessary resources.

2 Page No. 2 of CUSTOMER FOCUS: Reference: The Top Management ensures that customer requirements are determined and met with the aim to achieve customer satisfaction. 5.3 QUALITY POLICY: Reference: Quality Policy of the Organization is as stated below: "We are committed to provide services like training, consultancy and job-work ensuring customer delight complying with the requirements of our quality management system. We strive for excellence by continuous improvement in all our endeavours." The Quality Policy statement is given wide publicity through prominent display at various locations. Proper understanding of quality policy at all levels is ensured through proper training and direct communication with all employees through appropriate channels. The Quality Policy is reviewed at regular intervals by the management for continuing suitability. 5.4 PLANNING: Quality Objectives: Quality Objectives are defined and established within the organization and are relevant for the organization. The quality objectives are measurable and are consistent with the Quality Policy. The important quality objectives of the organization are: 1. To ensure compliance of the requirements of ISO 9001: To strive for continual improvement in the Quality Indices as listed below: Quality Index for Training Effectiveness "QI TE ". ( 87 in One year ) Faculty Index for Training Effectiveness "FI TE ".( 90 in Five years) Training Man-Days "T MD ". (50536 Man Days in two years) Quality Index for Service Quality QI S. (87 In two years ) Quality Index for Product Quality QI P.(87 In two years ) 3. To strive for continual improvement in the processes, people and products through systematic changes ensuring total customer satisfaction.

3 Page No. 3 of Quality Management System Planning: The top management of the Organization ensures that 1. The planning of the quality management system is carried out in order to meet the requirements given in the products / services as stated in the section (4.0); Clause 4.1 as well as the quality objectives stated above. 2. The integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. 5.5 RESPONSIBILITY, AUTHORITY AND COMMUNICATION: Responsibility and Authority: 1. The responsibilities of all personnel who manage, perform and verify work-affecting quality and play a designated role in the quality management system are defined in section 9.3; (Annexure - 4) of this Quality Manual. All such designated personnel shall have full authority as may be required to fulfil their responsibilities. 2. The reporting relationship of desired personnel shall be as per documented Organizational Structure (Refer: Section 9.2; Annexure - 3). The functional relationship and interaction shall be in accordance with the relevant operating procedures. 3. In the absence of the designated person, the next senior most person shall carryout all the functions of the designated person as specified under the Line of succession". (Refer: Section 9.3; Annexure - 4) Management Representative: Mr. Sandeep Sarse Manager (CAD/CAM), a member of the organisation s management has been appointed as the Management Representative and Mr. Piyush Jain Assistant Manager (VLSI) has been nominated as the Dy. Management Representative by the. The Management Representative, in addition to other responsibilities, shall have full responsibility and authority to 1. Ensure that appropriate procedures needed for quality management system are established, documented, implemented and maintained in the Organization. 2. Ensure that the Organization's Quality System meets the requirements of customer and ISO-9001: Report to the Steering Committee on the performance of the quality management system of the Organization and need for improvement. 4. Ensure the promotion of awareness of customer requirements throughout the organization. 5. Verify through planned Internal Quality Audits for continued adherence to these procedures & policies. The Management Representative also does the liaison with the external

4 bodies on matters related to quality management system. Lead Internal Quality Auditor: Page No. 4 of 7 Mr. Kunjesh Shrivastava Deputy Manager has been nominated as the Lead Internal Quality Auditor by the. The Lead Internal Quality Auditor, in addition to his other responsibilities, shall have full responsibilities and authority to 1. Prepare & issue schedule for Internal Audit in consultation with MR. 2. Guide the IQAs to prepare audit plans and checklists. 3. Organize internal quality audit as per schedule. 4. Prepare summary of IQA reports given by internal auditors. 5. Ensure timely and effective closing of all NCs raised by IQAs. Document Controller: Mr. Alok Dewangan - (I/c Information Centre) has been nominated as the Document Controller by the. The Document controller, in addition to his other responsibilities, shall have full responsibilities and authority to : 1. Prepare Master List of documents and update it regularly. 2. Issue all controlled documents to concerned persons. 3. Withdraw all superseded documents and issue the amended ones. 4. Dispose the obsolete documents appropriately. 5. Keep Master Copy of each document and recording formats Internal Communication: The communication within the organization regarding the effectiveness of the quality management system is accomplished in various modes as detailed below: 1. Through notices and circulars on paper. 2. Through LAN system established in various departments. 3. Through meetings at various levels and personal interaction. 4. For administrative purposes the communication is through the. GP MANAGEMENT REVIEW: General: 1. Management review meeting are conducted at once in 06 months to ensure suitability, adequacy and effectiveness of the quality management system as per the requirements of ISO-9001: Management Review includes assessing opportunities for Improvements and need for changes in the quality management system, including quality policy and quality objectives. 3. is responsible for conducting management reviews with the Steering Committee. Management Representative will be the convener of the management review meetings. 4. Records of management reviews are maintained in the form of Minutes of Meeting supported by all necessary forms / charts / graphs etc. annexed to it by the Management Representative.

5 Page No. 5 of 7 5. Steering Committee The Steering Committee has been constituted by the consisting of the following persons. i) Chairman ii) Secretary & MR - Mr. Sandeep Sarse Manager (CAD/CAM) iii) Dy. MR - Mr. Piyush Jain Assistant Manager (VLSI) iv) Members: AGM (Marketing), Sr. Manager (Comp.& IT), Sr. Manager (Training), Sr. Manager (Info.Centre), Manager (TcPC), Lead Internal Quality Auditor & Document Controller Input for Management Review: Management Review shall include information on the following: 1. Results of internal & external quality audits. 2. Feedback from customers and customer complaints. 3. Quality Index for Training Effectiveness "QI TE ". 4. Faculty Index for Training Effectiveness "FI TE ". 5. Training Man-Days "T MD ". 6. Quality Index for Service Quality QI S. 7. Quality Index for Product Quality QI P. 8. Status of Corrective and Preventive actions. 9. Follow-up actions on previous management reviews. 10. Changes that could affect the quality management system. 11. Recommendations for improvement in the system. In addition to the above inputs the review of adequacy / suitability of the following shall also be considered: 1. Quality Policy and Objectives. 2. Documentation. 3. Resources.

6 Page No. 6 of Output from Management Review: 1. The output of the management reviews include decisions and actions related to the following: a) Improvement of the effectiveness of the quality management system and its processes. b) Improvement of services as per the requirements of the customer and necessary resources needed. 2. Corrective actions as suggested by the Steering Committee and approved by management shall be implemented by respective Department Heads in their functional areas within the target date as decided. Record of such decisions on corrective actions shall be maintained. 3. Implementation of corrective actions decided earlier, if any, shall be reviewed for effectiveness. Effectiveness of reviews and their implementation shall be judged on the basis of reduction in number of non-conformities during internal quality audit and improvement in the indices as stated in the quality objectives. 4. Management Representative may co-opt any Department / Centre Head or their representative for the management review, if the need arises. ************

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