Doc. No: UPHDB/QM/01 Prepared By: AMR Issue No.:01 Rev. No.: 00 Eff. Date: Page: 1 of 5 Issued by: MR

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1 Doc. No: UPHDB/QM/01 Prepared By: A Page: 1 of 5 Issued by: 4.1 GENERAL REQUIREMENTS The Organization has established, documented, implemented and maintained the quality management system as per the requirement of ISO 9001:2008. The established system shall be audited at a regular intervals to verify the effectiveness and hence the continuous improvement The organization has determined various processes needed for the Quality Management System Refer- Annexure-II Sequence and interaction of the processes are identified and given as annexure with this Quality Manual. Refer-Annexure-III The criteria and methods needed to ensure effective control of identified processes is defined in respective process manual The Resources & information necessary to support the operation, monitoring, measuring and analysis of these processes, shall be made available in clause 6.0. & 8.0 of this Quality Manual The Organization has established the system for monitoring, measuring & analyzing of the identified processes. Ref: Process Manuals Organization has implemented methods such as M, Analysis of the data to take action on Audit Result, Customer Complaint, Corrective & preventive action, so as to achieve planned result and continual improvement of the identified processes. UPHDB outsources for the following services to ensure timely adherence of activities and to expedite the processes : 1. Construction Activity 2. Design &Maintenance of Computer Hardware and Software applications - as per contract. 3. Calibration of Equipments

2 Doc. No: UPHDB/QM/01 Prepared By: A Page: 2 of 5 Issued by: 4. Advertisement 5. Printing and Publication 6. Drawings, Drafting and Model Making 7. Design of Structures and Services 8. Erection and Installation of Electrical Works 9. Testing of Soil, Materials and Electrical Installations 10. Training / HR Development 11. Surveys To exercise control over these processes, Contracts are awarded to suppliers / contractors following the GOs and Financial Handbook guidelines. Systematic methods have been established by UPHDB for ensuring that the contractors carryout the work as per requirements of UPHDB. The requirements are communicated to the contractors through tender documents including Bill of Quantity which includes the specifications of work. The works carried out by the contractors are supervised by the competent authority of UPHDB. Performance of suppliers /contractors is evaluated as per quality procedure UPHDB/QP/08 Reference: Quality procedure for selection & evaluation of outsourcing

3 Doc. No: UPHDB/QM/01 Prepared By: A Page: 3 of 5 Issued by: GENERAL The Quality Management System flows out of the Quality Policy and Quality Objectives. It is customer-focused and is aimed at enhancing customer satisfaction and winning his loyalty. It also meets the requirement of the products possessed by UPHDB. QMS uses the process approach, systematic identification and management of activities/processes that are employed through, a sequential process of Plan-Do- Check Act (PDCA) cycle. Quality Management System documentation covers The Quality Policy Statement (QP) & Quality Objectives (QO) A Quality Management Manual (QMM), Process Manual specifying process inputs, outputs, measurement for control, Improvement/Corrective actions etc. Work Instructions Organization Chart (Annexure I to QMM), Documents needed by UPHDB for effective planning operation and control of its processes required to ensure that the products conform to required quality, Documents of external origin like ISO 9001:2008 standard, applicable Indian/ International Standards, Acts / Regulations, third party surveys, customer drawing etc. are identified and controlled. Inspection reports of suppliers and records as required by ISO 9001:2008 standard are controlled. The Quality Management System follows, all six mandatory procedures required by ISO 9001: 2008 standard and other procedures developed by the organization. Procedures are described in the logical sequences of activities with

4 Doc. No: UPHDB/QM/01 Prepared By: A Page: 4 of 5 Issued by: necessary control and responsibilities and are called QPs. These QPs make references to the work instructions where necessary UPHDB has documented its Quality Management Manual QMM as per the requirements of International Standard ISO 9001: 2008.The quality manual describes the quality management system, adopted as a strategic decision implemented and practiced by UPHDB. It gives the scope of quality management system including details of exclusions as addressed under The Quality Management System of UPHDB covers all aspects and facets of: THE SERVICES PROVIDED BY UPHDB INCLUDE TYPICAL COMPLETE TURNKEY PROJECTS, WHICH INCLUDES PLANNING, DESIGNING OF LAYOUTS, BUILDINGS, PLOTS, TOWNSHIPS, ITS CONSTRUCTION, AND MAINTENANCE AND CONSULTANCY SERVICES THROUGH GLOBAL CONSTRUCTION & CONSULTANCY CELL It incorporates the full ranges of activities performed and verified during productions, verifications and commercial stages giving details of interactions between processes of QMS. approves the Quality Manual and is committed to adhere to policies stated therein and to associated procedures and instructions as addressed in clause no The Quality Manual describes implemented and practiced quality assurances system based on ISO 9001:2008, by the Board.

5 Doc. No: UPHDB/QM/01 Prepared By: A Page: 5 of 5 Issued by: CONTROL OF DOCUMENTS All documents of the quality management system are adequately controlled. A methodology for the complete control of documents including naming/coding is described in QP-01, which includes the followinga. To approve the documents for adequacy prior to issue. b. To review, update and re-approve documents. c. To identify the current version of documents. d. To ensure that relevant version of documents are available at the points of use. e. To ensure legibility, identifiably and retrievability of the documents. f. To identify the documents of external origin and control of their distribution. g. To prevent unintended use of obsolete documents and suitably identify them, if they are retained for any purpose CONTROL OF RECORDS Records at various areas of the organization, quality system shall be maintained in relevant formats, registers, and computers etc. using suitable identification nos. The concerned departments generating these records shall be responsible for its maintenance in a proper manner so that it becomes legible and retrievable For detailed procedure including methodology of control of records refer Document no. QP-02.